Willow Tea Rooms in Glasgow City

I can honestly say that if you have any dietary issues they are dealt with discretely and without fuss. Having told the staff I was gluten free they promptly brought me a gluten free menu and although there wasn’t a cooked breakfast option there was a fairly decent choice. My sister who was with me though was opting for the cooked breakfast and I asked if I could order one also but without the bread sausage and black pudding and potato cake….They said that was perfectly fine and the chef would double up on items that I could have and they had gluten free bread…perfect!….when my breakfast arrived it was huge and there was no disappointment whatsoever everything is fresh very hot and good quality…Thank you The Willow Tea Rooms for making what is normally quite stressful experience into a very lovely experience!!

We were so looking forward to our gift of afternoon tea. When I phoned to book, I was asked about any dietary requirements…I said one of us didn’t take butter, fish or cream cheese (these were foods listed on the sandwich menu). I was assured by the gentleman on the phone that was perfectly fine and I would be given sandwiches without any butter, fish or cream cheese, and to mention it to our server. On arriving and mentioning what I’d been told on the phone, I asked for the ham and mustard with no butter, the cucumber with no cream cheese but was told I couldn’t have that, only the egg mayonnaise. I was finally served with 4 egg mayonnaise sandwiches. The only other option was avocado and tomato, but not tomato on its own. While the setting was pleasant enough, I was so disappointed at the refusal to make my sandwiches without butter/fish/cream cheese. What’s the point of asking for any dietary requirements in the first place? Suffice to say I won’t be using my other gift voucher.

Visited for the second time on mothers day weekend. Understandably the restaurant was busy due to it being a Saturday afternoon, however the service was terrible. We were seated downstairs and given a menu, but no one explained about what was included etc, luckily I had been previously so could explain to the group. When our order arrived, it was totally wrong, I’m not sure if this was an issue with the kitchen or our server. We also were served the wrong tea and had to ask multiple times for the soft drink we ordered. The sandwiches were changed but then came as big triangles with crust, not like the other finger sandwiches you’d expect at an afternoon tea and still not correct but we just ate them as it we had already waited long enough. There was also an individual working in the restaurant who had a strong odor about them. This was particularly unpleasant as the person would be brushing past the table. Surely staff dealing with food and the public should have basic personal hygiene . We spoke to the manager and explained the issues and asked to be moved. The manager spoke to us as if we were children, very condescending and patronising. Extremely unprofessional, and I would also like to mentioned we heard the staff discussing another table who were complaining about the service. Not very professional to be discussing customers in front of other customers. We didn’t realised we had been moved closer to this individual who smelled unpleasant, but by this time we had really just had enough so tried to ignore the situation. Overall the food itself was ok but the service was so disappointing and I wouldn’t recommend or be back. The toilets are also cold, damp and not very clean.

The surroundings are amazing and the food and drink also. Sadly the service is slow and chaotic. My cake as others took 10 minutes - long after our drinks. My cake was then strangely not served as the server said it was not right - then I waited a further 20 minutes. None of this with any explanation until it finally turned up. I was past the point but was not allowed to reject. It was either eat it or have a takeaway. Check how long your cakes will take or don’t bother.

The vegetarian breakfast was really good - some Scottish items - haggis and potato cake. Beautifully presented and a filling meal to start the day! The breakfast tea blend matched the food really well.

A must for any visitor to Glasgow who loves the creations of Charles Rennie Mackintosh . The decor and furniture are pure CRM and afternoon tea offers scones , rather small cakes (!) and whisky infused tea , and other goodies in which we didn’t indulge . You can have other food depending on the time of day , and if you have time you can visit the on site exhibition which chronicles the involvement of CRM with the owner of several cafes who used him as designer and architect . The Willow Cafe is the only one that still exists .

Came here as I needed cheered up again due to rejections - job hunting. Hubby ordered afternoon tea for me - the victoria sponge cake was delicious! Just as well we dont live in Glasgow or I would be having more of them! Had to wait a few minutes for a table again, but seated upstairs again. Once day we will get downstairs! The tearoom was clean, tidy and busy. Sandwiches were good and the waitress was helpful - Isabella. Thank you! Hubby had the cullen skink soup which he said was good. If in Glasgow again, yes we would come back here.

I was given a gift voucher at Christmas for afternoon tea. My friend & I went yesterday and we were not disappointed. Everything about the Willow is exceptional. The decor, the helpful & polite staff, the atmosphere and the food. We were made to feel so special even though the place was busy. I highly recommend the tearoom to anyone who wants to experience good old Glasgow hospitality at it's best.

I brought my daughter in for an Afternoon Tea with a voucher we were given. The service was amazing from start to finish. My daughter was blown away by her afternoon tea stand and very excited, the host (Amanda - I asked name at the end before leaving) made us feel very welcome and was wonderful towards my daughter. Can't wait to come back.

I was expecting more ... I made reservation but had a terrible table. I was alone so that might have been part of it. Nothing wrong with tea or the sconce. For the price, don't bother.

What a lovely tranquil find on a busy Glasgow street. We originally thought we had arrived too late for breakfast at 11.30 but were subsequently seated and served by a lovely Scottish lady (older, short hair, glasses, didn’t get her name unfortunately) who was chatty, funny and really helpful. All 3 of us had lovely food - full Scottish breakfast, vegetarian breakfast and avocado & eggs on toast- and really enjoyed the atmosphere as much as the food. There were lots of groups, families with young children, couples, friends, it seems a place that caters for, and suits, everybody. Plenty of young waiters & waitresses, really polite and helpful, mean you aren’t waiting too long at all when you need something. Can’t remember what the total bill was but it certainly wasn’t expensive. To top it off, I went back in to buy some gifts for my family and the same lady that had seated us spoke to me about where we going after, and gave me lots of really useful tips for travelling, where to go, best type of tube ticket to buy, how to find certain interesting places we wanted to visit, all sorts of local knowledge that made the rest of our day a real pleasure. I would definitely recommend The Willow Tea Rooms and will go back if I’m ever in Glasgow again.

nice welcome,didn`t need the avocado "seed -tip" in the starter,the smoked haddock starter was more flour than fish and potato,the sticky toffee dessert was solid,the waitresss continually provided the cutlery by hand,by the "blade ".really not hygiene -friendly. we did complain and receive an adjusted bill,but that`s not quite the point.

The service and the breakfast was fantastic. In arrival we were shown to our table and given menus. Drink and food ordered without fuss. Plenty to choose from and can adapt menu items. I had the full Scottish with coffee My wife had scrambled eggs and smoked salmon. Both delicious and cooked to perfection. The drinks and food arrived promptly and the servers were polite and professional. Just what was needed on a dreary day.

We were quickly seated and served by Joanne. The vegan food was delicious, staff were hardworking and very friendly. If I lived closer I would be visiting every week. From two very happy Brummies.

We were visiting my son who came down from Inverness and we travelled up from Birmingham. We were looking for a nice treat and we weren't disappointed. We were greeted in a warm, professional manner. We have a non dairy and a gluten intolerant family member and alternatives were provided in a kind "nothing too much trouble" way. The afternoon tea we had was delicious and extra pots of tea and jam were provided upon request almost immediately! We will definitely be visiting again the next time we come to Glasgow.

I had a very good afternoon here at the end of October during a two-day trip to Glasgow. I had the afternoon tea as well as lunch (tried out the haggis - I liked it). I came here with a new friend I'd just met...

Having visited before this was a little disappointing. There appear to have been some changes. The service was not as good as you might have expected. Order was not served complete and staff could not understand the issue, a scone was missing. Decor is excellent...

We went for a quick lunch during a shopping trip in Glasgow. The restaurant was busy, always a good sign, but we didn’t have to wait long for a table, and we got a lovely window table. Our waitress was very friendly, gave us great...

Booked ahead to ensure we got a table and pleased we did as it was very busy. We had haggis, neeps and tatties and Cullen skink with homemade oatcakes. Both delicious! Followed by the best lemon meringue pie I have ever tasted! Service was well...

Charming experience, very good service from charming staff members. Lemon meringue pie AND clotted cream! Yummy.

Whenever we go to Glasgow we go to the Willow Tearooms in Buchanan Street, on this trip we had both morning coffee and breakfast both of which were were as usual excellent. However we feel that the Ladies Toilet is just there because it has...

Lovely tea room we had a wonderful autumn tea, all staff very lovely. Big shout out to the shop lady she was kind and attentive. The little museum upstairs is interesting and the games to play up there fun.

Booked for lunch on a busy weekend, three had the Cullen skink and one for the haggis. Food was excellent, had to have the cakes and they were good!! Staff lovely.

It was rainy and windy (thanks storm Babet) but we were on holiday up here. The staff were very welcoming, we had not booked but were seated within 5 minutes. Staff very helpful and informative. The girl/lady that served us was very happy and helpful...

I was looking forward to taking my mother in law from Spain for a nice afternoon tea but was appalled by the rude treatment we received. I’m embarrassed that this service is offered in my home town of Glasgow. We arrived 5 minutes late after...

We decided to lunch here with friends who want tea for drink. My order of prawns on open sandwich was dissatisfying as the prawns were tiny little one and a small slice of bread. @ £10.50 very expensive.

What a wonderful experience! We visited today as part of our Mackintosh day. The decor was stunning, the meringue amazing and all of the staff so lovely, especially Sky. Despite being quite new, and probably a tad nervous, she was friendly and professional.

Wonderful setting, decor, and attention to detail. Topped off with excellent service from Sky. Our first visit to the Willow, but won't be our last.

A great experience from start to finish. Visited with my wife for an afternoon tea. The presentation, service and food was truly excellent. Had a corner seat by the window to luxuriate in the occasion. After a little bit of people watching from the upstairs...

The tearooms were disappointing because of inconsistent dishes. The mash and sausages and gravy very good, but the fish patties had virtually no fish and little flavour, and the scones which you would expect to be good were dry. Friendly service but wouldn’t recommend.

Lovely place for lunch or a coffee and cake Busy place so best to book for lunches etc Scones were really good and I had the most amazing apple crumble dessert

We went for afternoon tea and had a lovely time with Amanda and Joanne as hostesses. The tea blend was lovely. The atmosphere was superb. The service was quick and delightful. We had the vegetarian sandwiches but it all looked delicious. The scones and desserts...

Disappointing overall. Different information from waitresses about the specials of the day. One waitress seemed indifferent to her job but the other was polite and competent. Food was average but expensive for what it was. Cakes were very good. Also asked several times if everything...

I have walked past 97 Buchanan St many times and decided that it was about time to experience. So glad I did. Lovely restaurant with nice ambiance with courteous and friendly waiting staff. The food was traditional and delicious and good value. Will definitely return.

I had high tea with my sister. The food was excellent and the staff are delightful. The ambience and decor are old school elegance. I would highly recommend a visit.

Great choice of food and drinks. Everything we had was delicious and the service from all the staff was efficient, patient and friendly. Lovely place for lunch and yummy cakes.

Really pleasant service staff. Brunch was lovely. Really good free from and lactose free menu which we needed. It was lovely to be back after a long time away.

We arrived in Glasgow and my friend wanted to see the tea rooms as she is a major fan of McIntosh. We decided we would have brunch while there. We were sat and our order taken. We had to ask twice for water and our....

Afternoon tea. Selection nothing to write home about. You only had a choice of one cake which you had to make at the beginning without any information or pictures on them. Got the order wrong and they brought out one afternoon tea. Had a further...

What a disappointment, nipped in with my family, for a quick coffee and cake, was told there was a table for 4, but would need it back in 40 minutes. OK, no problem, however this obviously didn't suit the waitress, as it took 15 minutes...

My family and I visited the Willow Tea Rooms while we were in Glasgow for the day and we had an absolutely amazing experience. The tea room itself is decorated beautifully and exactly as we imagined it to be. Lots of Rennie Macintosh touches which...

Have had lunch here a few times and have always enjoyed the food and the atmosphere. However, our experience yesterday (12th September) was so bad that we won’t be returning. Firstly, the egg and tomato tart was much smaller than expected (tiny, in fact) and...

My friend and I booked for afternoon tea at the Buchanan Street tea room. On arrival, it was evident that they are trying to accommodate too many people and it was chaotic, sloppy and disorganised. The manager/duty manager was not overly pleasant and the other...

We got a table really quickly as the restaurant was busy but it seemed a quick turnover of tables. We were still looking at the menu when a staff member approached us to take our order and we asked for a few minutes longer and...

I had heard of this restaurant before I arrived and when i saw the sign - we had to go in. We only had to wait a few mins for a table and the restaurant was buzzing. The decor was bright and stylish and the...

This tea room is an awesome beautiful place to meet friends and family..awesome food …an excellent friendly service by an awesome friendly young lady named frya ( apologies if the spelling is wrong) this young lady went over and above to make sure my visit...

We had a traditional afternoon tea which was absolutely gorgeous, there is a lovely atmosphere in the tea rooms, the staff are welcoming, helpful and really friendly. I was amazed at the price of the afternoon tea as it was equally as good, if not...

Everything was wonderful - decor, food, staff. We didn’t have reservations but the hostess was able to seat us in less than 10 minutes. Had been wanting to experience a real Victorian Tea experience for a long time and this checked all the boxes.

I love the food and service we get here every time we go. A proper old fashioned tea room that does things the way they should be. The cakes are outstanding.

WE arrived at THE WILLOW TEAROOMS ABOUT 3pm Thinking we would have missed THE LUNCHTIME RUSH!(NOT SO) we were immediately shown to our window table and given the menus , we were so delighted to see the really wide range of choice & suggestions i...

I’d heard about this place on Instagram so when we were in Glasgow and it started to rain we decided to pop in for Afternoon Tea since we hadn’t had lunch. They were able to seat us pretty quickly. I liked the fact that they...

Wonderful afternoon tea, of course, with all delicious treats and tea. A great environment too with intertpretive signs about the significance of it.. But the staff were above and beyond kind, accommodating and helpful to us Americans. Highly recommend an afternoon stop (advise reservations) on...

We waited ages to get seated despite having booked. Service was slow and offhand. The first cup I was given had a large dirty chip in it; when I asked for it to replaced the waitress just shrugged. We had to ask three times for...

Poor Service. I went last year with a reservation; very slow and the food just OK. I went without a reservation though there were plenty of tables in front, sat in back and was ignored for fifteen minutes while the servers busied themselves wiping the...

Disappointing visit - poor quality food /inattention to detail - avocado on toast came with brown avocado bits suggesting it had been premixed & time aged & not freshly made. The service / staff was over attentive to the point of being extremely rude and...

Don’t know what the fuss is all about! Coffee excellent but very disappointing visit. Watery scrambled eggs, portion of 3 looked small? Waitress forgot part of my order, then I was overcharged.

Took the guided tour with Heather. Very informative and reverent examination of the Willow Tea rooms. Factual but not dry.

We loved these tea rooms so much we went three times over a 2 week period. The food was delicious and the staff was delightful. Be sure to try the strawberry tart. We bought soooo many things in the attached shop each time we went....

This is one of my favourite places to eat in Glasgow. The food is great and a reasonable price, the staff are friendly and welcoming (and were most helpful when we were unavoidably delayed, keeping our table for us until we could get there,) and...

Lovely afternoon tea and a glass of champagne to celebrate a friends birthday. Staff were friendly and helpful with advice on choices from the menu. I would recommend the afternoon tea as there is a great selection of sandwiches, scone and cake of choice. The...

Went here for a meal with 2 other family members for a lunch. Were shown to a table upstairs. Had a cheese toastie and the others Paninis. All were delicious we all had a sweet. I had the scone with cream and jam. Others were...

Low-quality, stale pastries and sandwiches, and rushed service. We booked the last time slot for afternoon tea, and it seems this was just at closing time, so they were clearing the room all around us and making a lot of noise. Our tablecloth was dirty...

We absolutely loved our breakfast in gorgeous Renee Mackintosh style. Excellent scrambled eggs and Scottish smoked salmon, wonderful speedy and friendly service at good prices. Thank you so much, highly recommended.

We have had many afternoon teas, this was by far the best. We had a savoury and traditional afternoon tea between us. Thoroughly recommend x

My wife and I arrived for a pre-booked table for 2pm. It was busy! There was some initial confusion re our booking but soon resolved in a polite and efficient manner. The lady who was at reception on the first floor could not have been...

Interesting interior design but the food was just ok and the service was a bit pushy. My husband ordered a club sandwich and the chicken was old and dry. My savory tea service was fine, but nothing fabulous. One item was burnt. The staff was...

We decided to come here after an afternoon walking tour, so popped in just before to book a table - 2 hours’ notice in July was no problem! The room is attractively decorated in a simple Mackintosh style, echoing but (sadly) not emulating the original...

Beautiful menu with accommodating team led by the lovely Joanne. Loved the haggis and washed down by delicious St Mungo beer.

We had a lovely time at the Willow tea rooms for afternoon tea. We mixed and matched with both the savoury and sweet tea options instead of an evening meal. The staff and service was excellent, thank you.

We had the impression that we were being rushed from our seat. Asked more than 5 times would we like something else. Also, when I booked, it didn’t make clear that this was on Buchanan St. I was under the impression that it was in...

Last evening we enjoyed dinner and tour with a group of 12. The atmosphere was uniquely beautiful. The food excellent. Our servers, Reece and Liliia, were outstanding. Truly delightful.

Art deco reigns here with Glasgow architect, Charles Rennie McIntosh, having designed these areas. The place is unique, charming, and well worth a visit, both for lunch and the designs. We did the full tea at lunch time and could not finish it all. However,...

Wonderfull surrounds, classic Arts & Crafts designs, great food and very reasonable prices! Add to that the charming Scottish lilting accents and this is a spot to add to your list if its not already on it!

Excellent service. Great waitress - Ria. Lovely food and gluten free options. No request too big, helpful and friendly

Booked for afternoon tea at 12.30. Busy on arrival and were told to stand in the queue despite having a booking. Waited about 10/15 minutes before being seated. Had to remind them we were having afternoon tea (as we were handed the lunch menu). Lots...

We visited the exhibition about Miss Cranston and Mackintosh. Well worth a visit - so many interactive displays and beautiful items on display. And background to how certain items were created.

A lot of publicity has been created around this venue and I had requested this as part of my birthday treat.. I was disappointed to find the upstairs area (that we had booked) was closed. There was a choice of tea and we had the...

Very nice place. We went for breakfast and really enjoyed it. The staff was very nice and attentive. The place is beautifully decorated. It is not the original tea room for McIntosh, but this location is in the middle of Buchanan street, so it's much...

We were given a gift voucher as a present for Afternoon Tea and decided to use it as a birthday present. We were given a window seat and loved the Mackintosh chairs and lamps. We had the Afternoon Tea which had delicious fresh sandwiches, scones...

Disappointing. Poor service: this is a tea room yet the tea was served without cups; had to ask for milk for tea 3 times. Food mediocre—several pastries were stale. Extremely overpriced given the generally poor quality. This is the Buchanan Street location, which sadly has...

We're tourists and went to Willow primarily for to see the art deco design and to have the high tea specialty. Upstairs the blue/green woodwork and decor was really good. The contempory staircase detracted a little from the effect. They seemed to be understaffed. We...

My friend and I came for tea and were not disappointed! Both the food and service were excellent and the decor is lovely. I was here last year on two occasions and the service has improved since that visit.

We, my wife and I, stopped in to the well known Willow tea room and were very impressed with the food quality and efficient staff. The unique design of the room and all furnishings are unique -very interesting as advertised. By the time we were...

Lee was great ! came in for breakfast and he was extremely polite and helpful, was on top of everything and kept the place tidy. Food was great as always but the customer service from Lee was exceptional.

Beautiful setting, but service lacking and very expensive. Even added a 10% service charge. Carrot cake very ordinary and tea weak.

Nothing was fresh. The sandwiches were dry, as were the scones. Clotted cream had obviously been sitting in the cooler tray for some time & were discoloured & unappetising. Teapot was stained, jam stain on the tablecloth. Certainly won't return or recommend.

This is by far the best afternoon tea I've had in a long time. All the staff were lovely including our server Sophia. My friend and I had the vegan afternoon tea, they had run out of hummus but were very apologetic about it and...

Visited Willow Tea Rooms today for lunch with my partner. I usually always try and visit Willow when I am in Glasgow as it's so beautiful inside and the food and tea is amazing. I enjoyed an earl grey tea and mozzarella, tomato and pesto...

What a shockingly awful service by the staff!! Incredibly unprofessional staff, treating customers in a completely unacceptable way! The staff need to be trained ASAP!

We had a lovely afternoon it was my sister in law's 60th birthday treat we were made to feel welcome and special.

Super venue and atmospheric - we were upstairs in the Chinese Themed room. The staff were really friendly and welcoming and the food was excellent. So pleased we made the effort to find you. Thank You.

One of the best afternoon teas I have ever had. This place is a little hidden gem. Told friends and family about this place. Staff are so nice and genuine. Will be back soon that’s for sure. Thanks again!

The waitress was fantastic. Constantly was going out her way to make the experience better. The food was lovely with huge portion sizes.

As always, delicious afternoon tea went down beautifully with prosecco and tea! Our server was fantastic, a credit to you.

Booked the 2pm Sunday Afternoon Tea with G&T 2-weeks prior. Arrived and reception said “for the the Afternoon Tea with gin and tonic”. So it was on their system. Sat at table and was informed with no apology they were out of tonic, but lemonade...

I booked the Willow tea rooms with high hopes, particularly because of the reviews. Unfortunately it’s certainly nothing special and considerably overrated on Trip Advisor. Prices are inflated, £6 for a slice of cheesecake which had no taste. We had drinks and cake each. The...

Very disappointed with the whole experience. Was asked if there were any allergies told them strawberries. They gave me strawberry jam with scones. Asked for sandwiches to be on brown bread, they came in all white bread. Ham had mustard on them, i don't like...

Lovely place for lunch/afternoon tea. Special mention to our waitress Stacey who was first class and a credit to the establishment

Called in here for what was initially just a drink and maybe a light snack but ended up having much more due to the quality of the food. Fairly good choice on offer and it was fairly busy but we were made welcome from the...

Beautiful iconic building. Very friendly & welcoming with delicious food. Staff are passionate about the tea rooms, enthusiastic & knowledgeable.