Willow in Stafford

Went for a coffee love the biscoff iced latte, Keira was super lovely - thank you !! 😊😊

Keira was lovely, great service. Thank you.

Great, friendly service from Keira, we were served quickly and all of our drinks were correct :)

Keira ws very polite helpful friendly probably one of the best staff you have at Trnetham Willow

Lovely food, great value for money. Kiera served us today and she was amazing! Very friendly and informative!

Kiera was our server and she is exactly what you want from a server, perfect!

Amy was fabulous, lovely girl and really friendly, fabulous service and great food. I come here at least twice a month and love it 🥰

Keira was great, nothing was too much trouble. Thankyou for a brilliant experience!

Keira was a lovely server for our run club. Polite, and made sure our drinks order was correct. Thanks Keira 🫶🏼

Keira looked after us and was fab 👌

Excellent as always!! Atmosphere great and good was amazing. Love coming here

I felt it necessary to change my review after the food and service was poor. I do not believe they have responded to my feedback either.

Summer was very friendly and helpful.,She’s an asset to your company

Johan was our server and gave us a lovely dining experience and the food was absolutely lovely

Nice atmosphere and fantastic staff Went for birthday lunch As surprise from the restaurant we get really nice slice of cheese cake with ice-cream Definitely highly recommended

Delicious food, great service and great company 😀

What a fabulous birthday lunch with great friends. One of our party has allergies but the server was extremely helpful and suggested an alternative so they didn’t feel awkward or having to “make do” with something just to ensure they wouldn’t eat a meal that would upset their stomach. This is the first time this has happened in any restaurant. It was to unexpected but very welcome. Drinks and food came at the appropriate time, we didn’t feel rushed, the server was attentive but not intrusive, very pleasant and professional. The food was excellent the right temperature and the right portion size. Good choice of dishes but not overwhelming , a big plus in our book. We will definitely be going again. We couldn’t fault them at all. This restaurant certainly knows how to treat people and it’s a slick service, if only all restaurants were the same. You will have to book as it’s so popular and you can see why. 5* from all of us.

Our server was Summer who was very friendly and polite. Enjoyed our visit very much.

Excellent ambience, tasty food, overall a good experience

Excellent service , immaculately clean and strong coffee just how we like it 😍😍😍

All the staff were warm and welcoming. But Keira stood out her customer service was amazing and we will be coming back

The food was delicious. Drinks took a little bit but other than that everything was fantastic!

Excellent food. Libby was lovely and very helpful

Excellent food with efficient, friendly service from Keira.

Absolutely fantastic a amazing dinning experience.

Keira was an absolute delight! Great service, good humour and made the experience. A massive asset to the restaurant!

Lovely food, great ambience amd doggies. Keira our server was brilliant 👏

Lovely meal, great service and atmosphere. Keira - service

We enjoyed our cooked breakfast at Willow on Saturday morning. We had a bar table and we were very well served by Amy. Thank you. Food, service and ambience all superb. We were lucky to get a table and will book next time.

We enjoyed a lovely meal at the Willow. Had the best service from Keira she was so lovely and gave us recommendations when we super indecisive and didn’t know what to order!

Always have a lovely meal here, relaxed atmosphere, feeling a little bit special!

Lovely place for lunch in our area. Vibrant but not too loud, helpful staff. The food is tasty snd well thought of, well presented.

The food was good. We ordered starters and they lost one. They then forgot to add the sauce. My burger was also a bit pink

Food was incredible with lots to choose from.

Fantastic lunch time experience and food at the Willow

Wonderful set up inside and out, food arrived quickly and was amazing. Top tier would done again

We had another fabulous lunch yesterday at Willow, this is the 6th time we have been and this time we invited friends and Willow did a great job. Great and prompt service, delicious food and drinks. Thank you 🙏 Looking forward to visiting again soon and eating at your sister restaurant in Mere Green as my Parents live just around the corner 🤩

Served by maisie who was lovely and helpful. Would definitely come again!

Maisie was our server and she was so lovely and helpful. Fast service and lovely food:)

A very nice relaxing atmosphere. It can get very busy . Pleasent staff . Food tasty but menu does not change soon enough, otherwise a great place to have coffee or a meal.

Meals were truly delicious and service lovely

Lovely place and nice surroundings Food was lovely we shared a Starter and Flatbread with Halloumi and Chicken Skewers.... Extremely Good great flavour highly recommended Couldn't fit in a pudding but had a lovely glass of Chardonnay and ended with Coffee. Thoroughly enjoyed our visit

Lovely food and lovely ambiance.

Booked a table for breakfast a week prior ot going on Sunday for breakfast , stated on the booking that we required a gluten free menu which we were told wasn't a problem , when we got there we ordered breakfast only to be told they had no gluten free bread available ,now when the bill for 2 breakfast and 2 black coffees cones to about £35 and is expensive for a cooked breakfast you would expect an establishment such as the willow to have something as simple as gluten free bread after all it's supposed to be the top end of local dining amd to be precooked in with a weeks notice you would have thought that they would have got some in as it was my wife was very disappointed that such an establishment could provide this simple ingredient and therefore ruining what shpuld have been a very pleasant morning , not impressed at all to be honest , we expected much better

Always good service and excellent friendly staff.

Had the pleasure of staying nearby this weekend and decided to have breakfast on Monday morning and WOW!! It was fantastic, poached eggs with a carbonara sauce, Picollo Breakfast I think I was called! Outrageous how good it was😀we decided to have dinner the same evening and it was even better

Lunch with my sister. Ambience is always fantastic in here. Food is delicious and wine even better.

Had such a lovely catchup with a friend this evening! We were lucky to have been served by Summer who was really friendly and attentive. All the food and drinks were great.

Lovely food, great atmosphere, shocking service!

We have been to Willow a number of times for breakfasts, lunch, coffee and dinner. Always impressed by the quality of the food and personal service. Recommended!

Very nice meals - no negative feedback - at all. Please pass on special thanks to Molly - attentive, engaging and professional. Likewise to the chef and to Owen for his knowledge with specific wines we ordered. Thanks again, Rod Armstrong

Very good service, dog friendly with complimentary dog beds and water bowls available, great food

Wonderful atmosphere- great venue convenient for Trentham Gardens. Food was absolutely A1.

Always meet at Willow for breakfast with friend’s & family & it’s always enjoyable.

We visited Willow for the first time on 26/02/2025, and it was hands-down the best dining experience we’ve had in Stoke! The atmosphere was lovely, lively without being overwhelming. The music was well chosen, and the décor so beautifully done, creating a gorgeous Mediterranean vibe. The staff provided excellent service, remaining very attentive even on a busy evening. They took the time to ensure our experience was both enjoyable and memorable. The food was incredible! The Roasted Lamb Shoulder with hassleback potatoes, roasted red pepper purée, feta dressing, and lamb sauce was amazing. The tender lamb paired beautifully with the creamy, salty feta and the rich red pepper purée, while the buttery potatoes balanced the dish perfectly, an excellently crafted dish! The Penne Arrabbiata, topped with crispy chicken Milanese, spicy tomato, chili & garlic sauce, and Italian hard cheese, was equally impressive. The contrast between the silky pasta sauce and the crisp, golden chicken was beautifully done. We also had the tenderstem broccoli with harissa dressing, a simple side elevated by the bold, aromatic dressing. The unique flavor profile, reminiscent of warm curry spices, might sound unusual, but trust me it was absolutely delicious! The only downside was we didn't have room for pudding! We will definitely be back to try more very soon!​​​​​​​​​​​​​​​​ :)

Always feels special at Willow - lovely surroundings and atmosphere, and a fabulous menu.

The nicest meal I've had here. Lovely new menu fabulous atmosphere and service

We have dined at Willow on a few occasions but this was our first Sunday lunch experience there. We had two courses off the set menu, a good choice and food service was prompt. Staff friendly and attentive and we would return and recommend to others

Just lovely all round. Decor is amazing and always immaculate. Amy was really friendly and responsive. Love this location. Would recommend to anyone x

Have been here quite a few times and it's usually fine. Our experience today however was terrible. We had a Low table in the drinks area, however they knew we wanted food as they gave us a menu as we were seated. Waited around 20/25 no order for food or drinks was taken. So I asked if we needed to order at the bar? "No , I will get someone to come over." Waited another 10 mins , someone eventually came. Still never asked us about drinks I had to remind them as we ordered no one had ever taken a drinks order from us. In the time all this had taken we watched other customers come in ,sit , order and receive their food. Unfortunately it only gets worse. I had the Willow Breakfast and asked to swap tomato for extra beans. My wife ordered a sandwich and asked if it would be possible to swap feta cheese for Halloumi. " I will check " is the answer we got. Never had any communication back. Our food arrived and it had been swapped.(more on this later) Never asked if our food was ok, if we wanted more drinks no check up at all, no water for our dogs as we usually get given. Basically all around terrible /non existent service. This is why I hate automated tips on food bills. Anyway we finished and I wanted to pay with a gift card so I asked if so could pay and could they please remove the tip from the bill. Fine I was told, they took my phone off me and disappeared. Never showed me any bill / amount . Came gave my phone back and flashed a receipt in my face saying "you can see we took the tip off" What they had failed to realise was no one ever gave me any bill in the first place so the only confirmation of amount paid was a piece of paper flashed in my face taken away.(after the charge had been made anyway) The amount didn't seem right but I had no copy of the bill so I went and asked for one. No one had ever said but we had been charged (WITHOUT OUR KNOWLEDGE IS THE CRUCIAL PART HERE) £2,50 to swap tomato to beans £3.50 to swap feta for Halloumi. It was so bad because no one ever told us anything about this when we ordered nor were we given a copy of the bill before we paid . It felt like they knew exactly what they were doing as they just flashed the bill in my face for second to show the tip was removed and took it away again. Eventually after I spoke to some one who said the would remove the £2.50 but we would have to pay the £3.50 and Halloumi is more expensive than feta, my wife then went up and explained she would have just had the feta had they informed us it would be £3.50 to swap, the same with me for £2.50 swap tomato for beans, so they put us the £6 on a gift card. The whole situation became embarrassing like we were being backward customers when willows lack of communication is what caused this. I visit paragon venues quite a lot each year and this experience has really put us off, it was extremely embarrassing, all caused by poor service and non existent communication. To be clear I'm not complaining about the charges it's the restaurants decision to charge whatever they want BUT YOU HAVE TO LET US KNOW WHEN WE ORDER SO WE CAN MAKE AN INFORMED CHOICE. £2.50 to change tomato for beans, laughable really. Then imagine charging my gift card with me having zero idea how much you charged me until after you put it through. Very very poor experience.

Lovely Lovely dinning experience. Davide look after myself and husband extremely well. It was a delight to visit The Willows … ; warm and friendly atmosphere. I wish to take this opportunity to Hi to Chris, who I believe is now a well deserved Director of the group! Kind regards to ALL. Pam & Michael

Visited at dinner for a coffee and flatbreads with chicken / haloumi. Friendly service, good food and a 20% discount. Recommended.

Good location just by Trentham Shopping Village/Gardens, plenty of varied menu options. Reasonable value too. Polite and considerate staff. Warm and pleasant atmosphere - however may be considered to be quite “loud” in the restaurant due to high ceilings. Would highly recommend booking as very busy on a Sunday morning.

Always a big fan of Willow; it’s my favourite restaurant in the local area. Service, food, and general ambience is always excellent.

We were served by Katie for brunch for 11 of us including 4 children. The service provided by Katie and the team was excellent especially considering we kept changing seats and had a big order! They were very patient and accommodating. Everything was delicious and loved the little touch of birthday cakes for the three birthday guests! This was our first visit and we will definitely be back.

Grown up sophisticated atmosphere but nice and casual at same time. Relaxed, dog friendly. Cosy but enough light to read the menus! Food was absolutely delicious and no problems finding gluten free options (although deserts very limited). Really glad we visited. Hor honey Halloumi skewers and Middle Eastern salad with chicken. Yum.

Fabulous food, lots of choice and lovely staff!

Willow was very busy when we arrived and had a good atmosphere. Dogs are also allowed inside and beds are even provided so they can sit under the table. The only issue I had was the food portion size. I had chicken with Lemon & Oregano on a flatbread from the Lunch Menu. There were 5 ‘very’ small pieces of chicken to go with a rather large flat bread, 1 slice of unripe tomato (no exaggeration), less than a handful of shredded lettuce and 2 slices of red pickled onion. The chicken was cooked well and tasted lovely, and while I understand it’s just ‘lunch’ the dish mostly consisted of the flatbread. Not what I normally expect from the Paragon Group.

We had brunch here and the food was amazing. The eggs were cooked perfectly and the halloumi bites were amazing. The restaurant is a bit pricey, but the food itself is so good and definitely worth a visit. Will return again.

I have held multiple business and social meetings at The Willow Trentham, and each time i have been extremely impressed by the quality of food and variety on the menu, the service from ALL the staff and the price. Thank you for being my go to restaurant in the local area.

My wife and I dropped in for lunch and the food was delicious…shared Halloumi starter and sea bass main course both delightful. Our waitress was particularly friendly and helpful and we were served relatively quickly. However, the whole team would benefit from training on smiling more, and being aware of customers trying to make eye contact. My coffee cup which I had on arrival (and was perfect) was left throughout the lunch. A young table clearer was busy setting tables, but walked slowly and didn’t pick up condiments to wipe the tables, instead wiped around them. There are very good staff, one lady who also works at the Orange Tree, and I believe all the staff at the Willow are very competent, they are just falling short on making your customers feel special. E.g. we waited 15 minutes to pay our bill, and we would have tipped the waitress for her helpfulness, but instead just left the total including service charge. We will return, but hope to see improvement in speedy service with a beaming smile.😊

We had a really good experience at Willow and Amy made it even better. We came for breakfast and from the moment we sat down she made us feel so welcome. She checked in at perfect times and her positive energy really stood out. Thank you.

Lovely meal in a great atmosphere

One of the best salads I’ve ever had in my life. Seriously the Mediterranean salad bowl is a show stopper x

Despite the lovely decor and dog friendliness I have found the service to be so ambivalent to the point of disdain that I’ve felt so unwelcome as a customer. I’ve had long wait times for service as though I was forgotten, I popped in to grab a hot chocolate while waiting to pick up my partner at a concert, with over 30 minutes left to closing I was told they were not serving hot drinks. At one Christmas daytime I was having a coffee free and cake with my mum in the lobby area. An elderly couple came in for their reservation and were given such a cold welcome, being asked to wait outside despite the cold! I made room for them on the sofa and we chatted until their table was available. I felt so bad for them that I bought them a bottle of Prosecco as I could see their mood had been deflated. They could not have been happier. Turned out that one of them had been receiving cancer treatment and this meal was to cheer them Up. I really hope the poor attitude to service improves.

The restaurant was very busy and no table was available for the two of us for 30 minutes after our booking. the staff explained fully and drinks while we waited for the restaurant table to become available. They took our order and food arrivedas soon as we sat down at our restaurant table. excellent customer service in difficult conditions. food ad service excellent from then on.

The food was stunning & the flavours & details to presentation was superb but the waitress service was non existent & the worst I’ve ever witnessed, the staff stand about talking & walk past the table of dirty finished plates & it was like your invisible sitting there as a customer paying their wages. Numerous staff walked past the table when the plates were finished & didn’t even acknowledge they needed to be cleared away It was the same for asking for bill, took twice to ask for it just sitting there waiting for someone to bring it after waiting nearly 15 mins. This place would be perfect if the service was on the sand high scale as the food but unfortunately it’s terrible service that needs improving for this business.

Nice dinning experience at Willow

As always Willow did not disappoint, gorgeous food, attentive service and fun, whilst romantic atmosphere xxx

Great food, fantastic knowledgeable staff, good atmosphere.

Had an excellent breakfast at the Willow at Trentham lovely food and excellent service from Amy who looked after us very well. Lovely girl.

Food was lovely and tasty. Nice ambience, free parking, the ladies toilets were nice and clean. Will come back soon!

On a cold and rainy Saturday morning called into here .Friendly staff seated immediately , great menu drinks came quickly. Took food order a breakfast for us both came very quickly.Food was high quality, plenty full and hot.Very busy place would return here for lunch or at night for a meal.

This place has such an authentic vibe, with an aesthetic design. It's hands down the best coffee I've had in the UK, and the atmosphere is perfect for sitting and enjoying it for hours. Incredibly relaxing. Despite all the positive aspects, I initially thought the prices might be high, but after seeing the menu, I realized the prices are actually very reasonable. The service is fast, and the staff are polite and friendly. Without a doubt, it’s the most beautiful café you can find in Stoke-on-Trent. It’s a must-visit!

Great ambience,with good food and excellent service

Great place in Trentham. Food was beautiful and service from Katie was perfect, thank you.

Lovely place for a drink or meal

Amazing service from Will during our breakfast this morning. Very bubbly personality and lovely to chat with, very accommodating. Great good and quick service. Thank you😊

Had a great evening with excellent food and wine. The vibe is chill and our server Katie was exceptional. Would highly recommend 🙂

Great food, great service and I will be back

Exceptional food, service by Amy and perfect ambience. Great place Fabulous please.

Great food, cozy atmosphere, and excellent service. Definitely coming back!

Lovely atmosphere, quick, delicious food

Libby was lovely helped us with our little ones as spilt hot chocolate. She was lovely! We love coming to the willow x

My favourite place for breakfast! We visited on a Friday morning and my little boy accidently knocked a cup of hot chocolate over. Libby came straight over and helped to clean up the mess and brought a new hot chocolate over for my little girl! Fantastic service!!

Great service from Libby at lunchtime on 6/2/25.

Visited Tuesday 4th evening with a family member who was back visiting the area. Very nice starters and mains and our waitresses were very attentive and friendly. A very nice evening!!

Our brekky was delicious but bit sparse on the bacon front...?! (Smashed avo and poached eggs on toast with added bacon)

They may have good food and the place is very nice but I came in to have a coffee and was not served by anyone, I was alone to order the coffee, then I waited about 24 minutes.... I think I was discriminated...

Excellent food which was enjoyed by both myself and my wife. Amy who served us had a great personality was helpful and attentive. Good atmosphere if I was picky perhaps tables close together could hear nearby conservation.