Willetts in Harlow

order says delivered but never received it

Absolutely disgusting place!!! Staff not wearing hair nets. The manager is touching food with dirty hands!!! I witnessed cold chicken nuggets put back in the oven manger to look fresh!!! Absolutely filthy and dirty place!!! Waiting time for the average order is minimum 15 min. The staff behind the counter talking and chatting, completely disrespectful towards customers. Void at all cost!!! Needs new management with fundamental customer service training and health and safety training too. Very unprofessional and unpleasant experience!!!

We had a take away from here it was absolutely disgusting a load of slop. No taste and bland Chinese we have ever had. There is better in Harlow Pak loc, golden dragon at the stow and wings try these firstly. Update tonight both feel unwell after eating the food. Do not order from here sorry but this is the truth.

Food ordered 6.15pm after an hour when we rang to find out where food was told it had been delivered to a different address! Was then promised reorded and food was on its way. After another half an hour still not arrived. So requested for refund. This is no way to run a business! Never had this problem before. Will be a long time before they get our custom again.

Ordered food for delivery through Deliveroo. The food was stale, the buns were rock-hard, and the fries tasted like fish. I will never order from them again. They don't seem to be bothered by their ratings either.