Willetts in Harlow

Order never arrived, marked as delivered after 2 hours but was never delivered.

Took 2 hours to come arrived stone cold

Been told about 1 hour, But Food arrived much earlier, tasty, fresh & hot. Thank you!

Very disappointing food and Multiple items missing, I have made 3 phone calls and sent 3 e mails and have been completely ignored by management. I am a frequent customer who has never had cause for complaint previously yet no one has bothered to address the fact our £50 meal was of a very poor quality on 25/11, the meal was disappointing enough and being ignored makes it ten times worse - very bad manners

Ordered food for delivery through Deliveroo. The food was stale, the buns were rock-hard, and the fries tasted like fish. I will never order from them again. They don't seem to be bothered by their ratings either.