The Garden Grill in Harlow

Food is always good fresh quality and value for money Chicken doner and chicken kofta kebab with rice

Incomplete order delivery and abysmal customer service. Our final time with Garden Grill. Ordered online, received confirmation of items ordered and delivery time. Food arrived 20 minutes late and on opening it up we found 2 items were missing. Called them immediately on phone, explained situation and politely asked for refund of the missing items Was told bluntly they will not refund, but would deliver the missing items but gave no idea of what time that would be as their drivers had other orders to deliver. So we finished the food we received, and while clearing away, a driver arrived and thrust a bag with the missing items into my hand - no apology or explanation given. Too late. In the grand scheme of things it’s not a big issue, but I expected better as a loyal repeat customer. A shame but that’s it now, no more Garden Grill for us. Plenty of others to choose from.

Large portion and excellent food thank you

Hard to comment on atmosphere but I order from here nearly at least once a week. Used to be so much attention to detail with delivery but now it is poor. Never any dips in the bag, even if we have paid for extra. Salads are missed in the bag which should be there for the main meal. There is always something missing. After today, I won’t be rushing to order again as missing items end up ruining the meal.

This place has serious hygiene issues we had food from here recently and both me and my wife were violently sick We also had food from here a month ago which gave us both stomach aches but at the time did not think anything of it. This place need to be investigated!

This place used to be our go to for kebabs. But it must have changed hands, as tonight I had one of the worst kebabs ever. It was greasey, chewy and dry, god knows how they managed that! Got the rest of my order wrong as well. I'll never order from there again. Now I need to find somewhere decent.

Fed up as a regular customer too continually recieve orders that are wrong. If you order late of a night beware that you probably won't receive any bread. We sent the order back tonight after many failed orders in the past. We won't be ordering again. We have been a customer for a few years. We will take our custom else where.

Ordered an hour n a half ago, still currently waiting for the food to show up, supposedly was on its way 35 minutes ago despite being a 10 minute drive. Laughable.

Good quality food, portion size is generous and the food is tasty. Would recommend and will be visiting again

The staff was not as friendly I you aspect from this type of business.

RUDE THE GIRL WHO ANSWERS THE PHONE HAS WAY TO MUCH ATTITTUDE BAD CUSTOMER SERVICE DOESNT LISTEN TO THE ORDER WHICH WAS WRONG. LAST COUPLE TIMES WE HAVE HAD DELIVERY ITS BEEN WRONG.

lovely service and amazing tasting food definitely would recommend it since the price is a barging!!

Lovely food great service superb quality, highly recommend!!

My daughter asked if I could buy her a doner kebab I agreed; It smelled so great she couldn’t wait to dig in . Not gonna lie it was the best quality kebab she had ever eaten.

The kebab from this shop was absolutely incredible it left me and my family amazed would 100% reckomened to any one looking for a kebab the garlic mayo was insanely delicious as well all love

Takeaway is our go to when it comes to this dinner. Portion size is always generous meat is always cooked well and the vegetarian selection also works well. Always recommend a garden grill

Food hygiene is not their strong suit, nor is customer service. Food is somewhat tasty but at what cost. If you value your digestive system think twice about this place.

Best food in harlow you can get. Highly recommending. Staff member allways treat our little girl with sweets.

Took three hours for delivery and it was stone cold,

Worst most shocking service ever. It took over 2 hours for food to arrive and every time we called the people were rude and funny enough had no idea of the order we had made. Maybe concentrate on your customer service more and hire people with better people skills and more manners over the phones.

Ordered (via Uber eats) what I hope would be fresh food but the lamb doner that was delivered must be at least two weeks old considering how dry/rubbery it tasted. No point in adding any notes to your order because they’ll ignore it. Also, a third of what’s advertised on Uber eats they actually don’t have. No heart in the services they provide, just take the money and move to the next victim. Would recommend you avoid these lot.

Food was 4 and half hours late and they kept hanging up when I calles and said they would refund me and didn't. Said they would send extra food and didn't. Food was cold and not edible. No refund given. Disgusting restaurant and service. Needs shutting down.

Worst restaurant experience ever, the only good reviews are from fake accounts. Sead Kolasinac lol.

I ordered food at 8.53, I was told by email my order was accepted. I waited until 10pm, tried to call and they had closed, taken my money and nobody bothered to bring my food or call me! Great thank you so much!

Where do I start, 1st time ordering in a few months after multiple issues previously- missing food - cold or late This occasion ordered at 6.22pm on a sunday with a delivery time of 7.35pm, food finally arrived at 8.40pm. Food arrived but chicken cold - chips Lukewarm -salad & sauce’s completely wrong to my order Tried to call multiple times to check status prior to delivery and after delivery to complain but phone line switched off called the day after to complain told to call after 5 as the manager would be in, called at 6 to be told no manager in today please call tomorrow. called the following day told no manager available still. Absolutely shocking customer service !!!!!!!! Wont be ordering again, customer lost

No manners, messed up an order that was preordered 1.5-2hrs before. Didn’t follow order for salad request and then delivered late after phoning to chase the order. Order arrived missing chips phone again no apology just a so do you want them. Gone down hill used to order twice a week but food has gone down hill and 1/2 the time lamb shush tastes like it’s passed it. I’ve been a chef for nearly 30 years so I’m pretty experienced in knowing if something’s passed it’s best.

Food was appalling. Bread undercooked, lamb overdone, salad wrong and no sauces provided. This place use to be brilliant but has become terrible

Food is absolutely bang on, staff are freindly, and they do deliver as well, good sized portions as well.

Great food, both the meat and vegetarian/felafel. I ordered from the website and it arrived 40 mins later. 5 stars from me.

Ordered at 7pm and it arrived around at 8:45pm after calling twice. Food was actually cold not even lukewarm, Bread was stone hard and rice were so hard to eat. Ordered from here after a long time, used to order regularly. But never gonna order again.

Best takeaway Kebab I've ever eaten !

I hate cheese but had to order it. Don’t order burgers from here unless you love love love cheese.

We regularly get family takeaways and it’s always excellent Very good size portions, nicely cooked and presented- even for takeaway. We always have the chicken thighs and they never disappoint Reasonable priced too!

Is it so hard to give fresh chips with the meal? Burger was really nice but the chips was cold and really bad.. it was cold and re-fried.

Portion sizes are ridiculously small and the food doesn’t arrive with sauce or salad as you’d expect from any doner takeaway. Very disappointed and won’t be ordering from them again. Such a shame because the food actually tastes fine - portions are just a joke though.

Ordered at 7pm was told at 8pm its on the way. Called again at 8.30 was told its on the way. Arrived lukewarm at 8.40 but chips were missing. Called back and told chips would be sent. Called at 9.20 as still no chips asked for a refund. 9.25 chips arrived we refused to accept and asked for a refund. Wonder how long that will take. Absolutely disgraceful service. Paid cash as well. So disappointed in the lack of service and the food.

Delicious take away. Lamb ribs, rice, salad and dips. The ribs in particular were very flavourful and tender. All perfectly cooked/prepared to order. Highly recommend.

Food is really good and reasonable priced. Be sure to take cash as its only cash

Absolutely disgusting food and very rude staff. I would never order from here again. I found a dead spider in my food and the staff including the manager was extremely rude to me and refused to refund my meal. I used to eat here regularly but after that experience I would never order again.

Was our regular Turkish place to go to for years, however there was a problem with our order and the staff were incredibly rude, unhelpful and frankly just didn’t want to know and said it was our problem. Non existent customer service even towards repeat customers. We will not be returning.

Absolutely disgusting food and very very rude staff. I would not recommend this place at all and would never eat here again. No hygiene at all I found a hair in my food and even found a dead spider and they refused to give a refund or compensation.

Driver was late and had given half our order to someone else, they returned much later with lukewarm food and hardly any filling in the wraps. Then they couldn't be bothered to answer my many emails. They used to be superb until they changed owners.

Best take away food I had :) so clean inside and we got the food in separate boxes salad,meat and even bread pita with oil and red pepper! Well done team 👏 keep up with the good service and of course fair price for all the food we got :) x

Beautiful food - not your usual kebab shop. This is a kebab meal, with rice, salad and bread. We also had cake tonight 😋 Thank you guys 😊 10/10 for food and customer service 😊

Great food! Kebabs come with rice, salad and bread! Not your usual meat and pitta! It was beautiful food! We also had cake - it was amazing!! Great customer service 👏 Thank you guys, will be back 👍

Fantastic! Delicious fresh food, generous portions, piping hot! This takeaway never disappoints. I have the lamb shish that comes with rice, salad and Turkish bread. You can choose what goes in your salad which is a nice touch. If you want a really good meal I can absolutely recommend this place. The staff are lovely and the food even arrives on time! Enjoy!

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We ordered our food at 6.15 this evening. After 3 phone calls and 2hrs 15minutes later we still have no food. Staff answering the phone were not helpful and just made excuses that made no sense!!! First time attempting this place as it was recommended to us. We will certainly never be attempting to order here again.

Fast delivery, well packed, and was very tasty. The chicken Shish was juicy and full of flavour

They make the best wraps love them

First time order, leaflet posted through door on Saturday, chicken shish and chicken doner box both with salad and Turkish bread. Delivery time was great, definitely having again, loved the smokey taste of the rice too, everything was perfect

This place could be the best takeaway ever. Amazing food and service 👌🏼👌🏼👌🏼👌🏼

High standard food & very friendly service especially by the gentlemen over the phone

Never been to a better kebab in the town, order always arrives early, best customer service

Best takeaway ever! Been ordering from GG weekly for years & would never go elsewhere. The food is so tasty & great value. Meat, salad, sauces etc are always fresh.

Good quality food and the employees are all friendly

Superb food and plenty of it at a reasonable price.

We didn't even get the last order we placed. It was 45 minutes late and we couldn't get through on the phone to query or cancel. It's a real shame as we've used them for a few years now and the food is generally good. The portions sizes have definitely gotten smaller in the past 6 months but the costs have gone up. I would seriously consider someone else for delivery, or go to collect the order yourself - that is a nightmare in itself as it won't be ready when you turn up anyway

Fantastic! Fresh food and full of flavour!

Food took hour an half to come, was barely warm an tasted rough. The standards an service has gone downhill. This is the second time this has happened. Save your money an your time

Ordered on line at 19:00, food due at 20:10, phoned at 20:20 to ask where delivery was, told it was on its way, delivery arrives at 20:48, Luke warm, missing items, phone restaurant to be told they will ensure it’s resolved on the next order. Never ordering from this place again, not the first time this has happened but foolishly gave them the benefit of doubt and tried again.

Take out - quality, flavour and incredible value! One of the best meals I’ve had. Salad was fresh and full of crunch and flavour and meat (lamb and chicken) was excellent quality, tender and plenty of it not just 3 pieces.

The food is excellent - if it arrives. Had to wait two hours for deliveries on the last two occasions. Order food from here (it's good) but collect it yourself if you can. Their deliveries are rubbish.

I used to order from these guys almost 3 or 4 times a week. Considering the thousands I spent over the years, you would expect politeness especially when they messed things up. Instead an utterly rude person who hung up on me last time I called. Also portion size halved. I'm so glad I found somewhere else who values me as a customer.

The best in harlow. Without a doubt. Ordered here a good few times and it’s been perfect every single time!

We have always really enjoyed the food from here but our most recent delivery was very disappointing and not the high standard that we have come to expect. Sadly very disappointing on this occasion.

Very taste ,fresh and massive portions

Rubbish, ordered 3 kababs one small, one large mixed doner, both came same size and delivery took an 1h.35 mins, also order and a small lamb shish and everything cold when delivered. Best kabab, you must be joking!!!! Never again

Every single time I’ve ordered online I’ve had to wait over an hour for my food. Wouldn’t recommend.

There is very little point in selecting a delivery time when it is ignored. I had to phone twice to see where my order was which was placed at about 5pm for delivery at 7.10pm only to be told sorry. When the food did arrive about 40 mins late it was reasonable but cold. Would not order from here again.

Well what can I say we was looking forward to our treat for the end of the week and it did not dissapoint. food was lovely and hot. delivered on time and had the taste we was hoping it was going to have. lovely grilled meats, bread and braised rice. highly recommended. thank you Garden Grill

Just ordered a combination kebab (chicken and lamb shish) on-line. As part of the 'Special Request', I asked if the rice could be swapped out for chips. When we received our order there was no chips, so I called GG only to be told that they do not swap out rice for chips, if we want chips we will have to pay an additional £3! So basically, we paid best part of £22 for some meat, salad and bread! As I said to GG, what they should have done is call us or make it clear that our 'Special Request' doesn't always mean you are going to get yr request. Lovely bits of meat, it was enjoyable what we had but disappointed that GG feels chips are a bigger, more expensive commodity than rice.😪

Great service and wide selection of takeaway. Efficient delivery and never disappoints. Highly recommended.

My favourite kebab takeaway in the area ,

Order from here quite often. Reasonably priced and always ready very quickly when we collect. The online ordering system is easy to use

Great kebab. They are cash only - which caught me out. There is a cash point in the shop opposite if you need it.

Amazing food!!!! This place has become our go-to food for when friends and family come. As we know everyone will love the food

Disgusting customer service. Placed an order at 7:30pm, was told upto an hours wait. 2 hours later still no food, was told it was out for delivery. We called 20mins later and was told again it was out for delivery. Called again and the girl hadn't muted the phone, could clearly hear her talking to someone else, she had no idea what she was talking about said the food was out for delivery again, then asked our address. So we said can we just cancel please, our night is ruined. The girl hung up the phone, no apology. Disgusted in the lack of customer service. Do not reccomend, will not use again!!!!!

Have ordered from garden grill for takeaways a few (maybe too many) times over the past couple years, I use just eat for this but they do have an app, I just prefer just eat in case I encounter a problem, goes for any takeaway I order! My go to order is the chicken shish - The Turkish bread is always really tasty, The dips compliment and the chilli sauce is hot! I love the salad boxes, I’m always digging out the red onion in the base to use to make my own Turkish bread and chicken salad wraps! Recently we tried one of their sharing platters for 4 of us, it was very good value, and it fed 4 hungry adults! The selection of different meat was a nice change to my usual chicken shish! The chicken doner meat was succulent (Worked great with my DIY chicken salad wrap!), the ribs were insane and the wings a real tasty side! Looking forward to my next garden grill fix! :)

Had a mixed lamb doner & chicken shish kebab, dinner was delicious, arrived hot and in good time. Best kebab in town.

Order was wrong, staff were extremely rude when we asked for replacement, told us we would be banned from ordering if we left a bad review- wouldn’t be ordering again anyway after how we were spoken to

A regular customer who had an issue with an order. Initially asked what I would want…obviously the right order but then not trusted and they asked for the food back - maybe to give to the next customer. I have been to this takeaway many times and the food is good but the customer service is appalling - when the food came again they gave it incomplete which I called about and they said they had run out. No apology and the lady on the phone has lost another customer. NEVER AGAIN.

Food is lovely especially the Turkish bread but the chips have been terrible the last few times. Really soggy and tasteless. Normally pretty good so hope this changes !

Ordered food more than 2 hours ago, first time they called us after an hour and a half to check if food was delivered-when I informed them that it hasn't been delivered they said they will check. I have then called twice to check myself - they informed me it will be about 15 minutes, it's been more about an hour and food still hasn't arrived. Disapointed with delivery service!!!

Great food , would reccomend and use again.

4th delivery in about 2 weeks… should’ve given up after the 3rd… but the food is good! Get an order, tick off the items & put in the bag! Surely it’s not that difficult! This time… 2 main courses without 2 salads! 1 requested without rice… yes, came with rice! Enough is enough. Called everytime in the past & missing items were all delivered promptly… that’s not the point! This time.. the 4th, called & told them of their error but clearly stated I did not wish for them to rectify, as they’ve had enough chances in the past….. this is from a takeaway & their currently successful restaurant that they wish to expand further!!! Food is good, although not once delivered correctly! Delivery guys good. Things delivered accurately…the worst I’ve ever known! Take note of my picture… ribs with no rice!

We waited 2 hours for our food to be delivered, even though we was told an hour? We was also told multiple times that the delivery would be “1 min” we called the restaurant 4 times to have the same conversation with different staff members who were all extremely rude!! - “not our problem” was used on the last conversation! Which was shocking! - the food arrived cold, and after finally talking to the manager we got the food for free, which makes business sense seeing as it would have been sent back otherwise! But even that was a struggle!!- the food was ok reheated, but the staff and the driver were extremely rude and left a very bad taste in all our mouths…. To the manager: you need to put all the people who are representing your company through some form of customer service training - with the attitude they currently have, you will 100% not see the business grow the way it should, as the food you provide is usually at a very high standard!….

Really 3 or 3.5, but decided on the more generous 4 due to past orders & experiences. Not overly impressed… but to be perfectly honest & fair, I’ve had the food from here on several occasions & everytime had a quick punctual service & with good food to boot (albeit too much salt!) however, the last time I wanted to order, I had no cash, So I called & requested to add on more than just the ‘1’ pound included in the delivery cost…. After all, I always tip well (especially after spending a lot of time in America, where salaries are pretty much based on tips!), but no… they do not take cards over the phone & do not have the facility to add on for the delivery driver! So, either order over phone with cash on delivery, or order on-line with card payments with no facility to tip! Not good enough. Please sort out your system to reward the delivery guys when customers request it. I regularly order from a local Thai & always add on about £5 for the driver… this not only never seems to be a problem, but is always reviewed with enormous gratitude (even though the restaurant itself isn’t actually benefiting). So, just 2 small tweaks - change your payment system so delivery drivers can be rewarded & hold back on a bit of salt - then you’ll get 5.5 out of 5 for every meal… just like Ermans - your sister restaurant. Please learn from this… after all, the customer is always right!

I called and made an order for delivery at 8.40pm and was told delivery would be 10.11 I called and asked if I could pick up and was told yes at 10, which I said ok deliver then, 10.30 pm Im still waiting....... can't get hold of garden grill so I phoned Ermains and spoke to he most RUDE staff who said not their problem, they could offer us 50% discount??????? I replied I'm starving so what are you going to do, their response was to leave us laughing on hold on the phone!! We order from this restaurant a lot in the past but the way we have been treated tonight is disgusting and un professional!! Unfortunately the management could be bothered to talk to us so the waitress decided to leave us on the phone and not bother talking to us laughing in the background!! We will now NEVER order from here again and I will be calling tomorrow for a full refund AVOID THIS RESTAURANT!! If the management read this review and have the decency and take the time to contact or reply to this review I would be very grateful as a long serving customer!! Lets wait and see................

Paper stuck to cheap soggy wraps & fell to pieces and cold on delivery.

cold food turned up late i will stick to my normal kebab house i think over priced for what it was to

I was waiting 2 hours for my food. Rang the restaurant who told me the food was on its way after an hour. The phone was then off the hook so we couldn’t even ask them for updates. Absolutely shocking service. We won’t be ordering from them again!

I love the food here yh sometimes the wait is a bit long but well worth the wait the only thing I can complain about is the abuse and rudeness of some of the customers towards the staff they are all lovely and polite

Always late ..owener rude with customer...ordering food 6:45 food came in by 21:40...what a lovely service !! U should be a shame to blame traffic for that!! (WE LIVE IN planet Mars)arrogant!you should apologise not being like child..

Waiting over two hours and half for second time... Need to be honest with ur customer... Never again.

Always great for takeaway kebabs with massive portions, so yummy, we are lucky this is in our local little town, so always use them.

Ordered from here items missing and then asked for a cheeseburger with salad no sauce this is what I got inside the burger and no cheese …. Never again!!!!

Good food, generous portions but too salty for my taste. I mean there is too much salt used in the bread and the chicken shish.

It’s a bit hit and miss . First time tried pretty decent but came back again and was bit disappointed. Chicken was dry and not as flavourful . Might give it one more try and the staff could do with being a bit more friendly and welcoming

Terrible service. Over an hour and 20mins for delivery and repeated lies about the driver having just left.