Mcdonald's in Harlow

Drive through was super efficient.

Very quick service sitting inside

Raw hash brown and coffee that’s more milk than actual coffee… food continuously bad at this branch…

Visited today with my partner. Received a warm welcome and quick service. Clean, warm and we will return very soon. Thank you. Tim.

wrong order very slow service rude staff

Poor food poor service. This. Just be a franchise store

Drive thru a little slow, staff are polite

If this is reviewing rush green what a stupid place to put McDonald's on a fast busy roundabout surprised there's not more accidents. Can't review McDonald's itself I don't eat that poison.

Spacious McDonald's. Decent food. Service was quick and correct.

Terrible customer service. Whoever is working tonight needs to get fired. The woman on the speaker clearly doesn't care about her job. We arrived at 2.30am, got told over the speaker their system is down and to come back in an hour, we thought okay fair enough. Came back an hour and 20 minutes later and got told "we're not taking orders now" so we asked when they would be, they said around 4 - 4.30, so we said okay we'll wait, she then backtracked and said "nah it will be 4.30 - 5". We then asked if they would still be serving dinner at that time and just got "I dunno" Her attitude and lack of care was disgusting.

Good parking, Very busy but ordered from display menu. Food good and served quickly and hot.

Serve the item should be discard.

I usually finish work around 0330, and fancy a milkshake.....the machine is always "broken" at night, works fine during the day though.....15 m8n wait for a big mac meal at 3 am no queue!

Macdonalds always a go to with the kids

Never have I posted a review about a restaurant especially since my girlfriend works at one and I know that "difficult" situations happen. But the last thing I wanted was for her to have food poisoning 5 days after suffering whiplash. To make it simple for you 13/12/24 around 1am the bigmac was absolutely disgusting. Dont know how it works in mcdonalds but I would think that food should be dated and kept in certain conditions. But thank you as I will never go to a mcdonalds ever again in my life.

I never make reviews…ever, but to be honest I am so so fed up with the service here that they deserve one. I have gone here on average 2-3 times over the past few weeks and every single time I have had numerous issues here. I’ve been hopeful thinking it will be better each time but it never does so quite frankly I will not even bother trying to go here anymore. 1) advertised to be 24hours yet when I’ve gone a couple of times around midnight they aren’t even open to serving neither indoors nor drive thru. 2) burgers aren’t placed somewhat nicely at all. I’m not expecting perfection from them as if it were a proper restaurant, but I at least expect the ingredients to be IN the burger and not scattered around the box / wrapping. As well as the burger bun to be ON the burger and not half hanging on causing the sauce and ingredients to make such a mess. Food has often been cold too. 3) the app NEVER seems to work lately. I have been trying to claim their daily offers but whenever I try check out there are always ‘technical difficulties’. You would expect that I could still claim the offer as well as redeem my points by providing my app code to the staff instead but nope; there’s been 2/3 occasions now where a staff member has said I can only get the offer via paying in the app (which is unfair when I am owed and eligible for the offer yet it is not my fault the app doesn’t work. And it’s not like the app hasn’t been working for just the one day…it seems to be every time I’ve tried to gone for the past few weeks!). BUT then today guess what?? I tried again and asked the staff member if I could claim their app offer thru them and they did it with no issues??? So clearly they’ve always been able to do it and the prior staff were either incompetent or just lazy. 4) I also got told today that I wasn’t allowed to order a SMALL milkshake and that I was only allowed to get a medium or large. I asked why and the staff member wasn’t 100% sure but said that they’ve never done that before…. Well I have been ordering a small milkshake with pretty much every order over the past few weeks at THIS particular branch. She then had the audacity to say ‘you must’ve been getting a happy meal’. No, no I have not, I do not order happy meals. I never get a medium or large either because I know I can’t finish them and a medium is almost £1 more than a small. It’s a waste when I can’t finish the drink. So I have no clue what the hell was up with that today. Trying to scam and get as much money out of me as possible? I don’t know… All I know is I’m just sick of these constant issues here and it’s not worth it anymore. The staff are all just rude and unhelpful. I’m sure some of you are fortunate enough to encounter no issues with this branch and maybe I just have awful luck with them but personally it’s far too many issues for me to bother with them anymore.

Possibly the worst Mc Donald’s I’ve ever been too, Always saying computer systems are down come back tomorrow. When they are serving what you would call food chips are either not cooked or cold special orders are ignored . All in all very bad service from this restaurant..

Tried to order via app. App crashed so had to reinstall. By the time I came to checkout my order then got cancelled. Went in to order but some items out of stock so I went elsewhere.

Disgraceful, ordered three meals with drinks and only the drinks turned up. Delivery guy left so sharp ok I admit didnt clock in time but tried chasing up restaurant on phone and no answer or refund. Disgraceful, never ordering ever again.

wrong order delivered two chips

Large fillet meal with a strawberry milkshake, quick drive through service. Very happy customer

ordered large meal. drink and fries were medium size in large cup and box

the most important part of breakfast is the coffee. Shame no coffees were delivered. I had to go elsewhere.

Freezing cold all tipped out and spilt

The food was freezing cold not Ed able definitely not happy

xlnt, nay... perfect coffees! thnx

You buy a milkshake and you get a half filled cup because they've whipped it up to be half air.... What a waste of money not to mention the cup never reaches the full mark... Quit ripping me off!

Driver took a long detour to a different location before delivering my order.

Works well. Food is always good even when busy.

Absolutely not happy orderd food and got 4 drinks how’s that even happen

Missing double quarter pounder burger only revived the chips and milkshake not happy at all and giving cholate instead of vanilla

Looks like an old converted pub from the outside, very big and full of space on the inside The food was good and didn't take too long to wait either

I ordered food, it's been 1 hour and I still haven't had food, I don't recommend it, don't give calm food order

I tool my son I wouldn't eat in here if you paid me.

It's McD's, it's standard, nothing particularly stands out, but when something is wrong, it smacks you in the face. We used the table service option, ordering from a screen. It took a while as 2 of the 3 orders were customised, when it arrived the cutlery and salad dressing was missing, I followed the employee that had served us to the counter, advised what was missing, to be told she was now on online deliveries, and I needed to queue to talk to the main counter.... which I did, while watching her do exactly nothing.... customer service level 0 Food was OK, certainly won't recommend the Cheesy Burger.... when you customise it removing lettuce, they hardly put any cheese sauce, making it a very dry burger. Update review.... haven't eaten in much since last review, but can say that on CnC orders, they always forget something.... usually dips for nuggets, or the worst one is when you actually order and pay for ketchup, for them not to put in bag....

got delivered the wrong item shocking and I paid for I'm not happy

lovely burgers, as ever, but the coffees had been squashed and had spilt badly. mine was the driver's second delivery, he must've known but didn't apologise.

It was a 24hrs drive throught service . I picked up my daughter from Stansted airport as she's an Air hostess and she needed some food. Her flight landed 1.30am.

Delivery driver was rude. Rushed me even though it’s clear I’m having a bad day as the pick up was from a hospital

Certain Items in my order did not arrive!

It's mcdonalds. It did its job when we needed it.

They bring me wrong food to me that not my food which is I place the ordered im not happy with it

Great experience, clean environment, helpful staff, good value. Plenty if space between tables. Care required on entry due to cars queuing for drive through.

Does what it says on the tin! Although I had the Orea McFlurry for the first time and it was incredible!

Fast service staff helpful and food hot

Amazing customer service from Brooke in the drive thru today, thanks alot

Slow and looked like it had been thrown about before I got it

Every time I've ever used this McDonald's I have to park up and wait for quite some time.

A very busy restaurant. The usual mc Donald s convenience and standard, but expect long queues for drive through as well as eat in. Plenty of parking though.

App never works so can never redeem point, staff never can figure it out- happened 5 times in a row. Service also super slow, always have to park up. Clearly can’t cope with Deliveroo volume

Fast cheap food. No hassle. Happy kids.

delivered to different address... AGAIN

You know what you are going to get and it does the job

It's mcdees, you know what you get. Quick easy food.

Views outstanding, prices are typical holiday prices.

Great McDonald's experience with children, would be nice if they had an outdoor play area, seen in another McDonald's. Very improved now taken over car phone warehouse shop. Food hot and good.

Nice McDonald’s. Quick wait time. Good service. A little dirty at times but ok usally.

Delivery is fast but you'll probably get given the wrong order and the drinks are usually half emptied into the bag.

Only 3 stars for atmosphere because whenever I come it's quite cold inside🥶

Food was cold and missing half the order

It's a standard McDonald's. Lots of seating and drive-through.

Mcdonalds quality has gone down in my opinion. For the price, its not amazing quality or portion. The veggie burgers used to be more flavourful and the fries portion larger. Milkshakes are very good though. It doesn't taste bad, it tastes mediocre and doesn't satisfy the hunger. Fills ur stomach a little.

This time was good but last Saturday night we had no fries even though we ordered fries with our meals

We went to Staple Tye McDonalds and it was actually hotter in the restaurant than outside. Very uncomfortable. Will not go back .

Never get the right order. Takeaway drivers push to the front

Not happy at all. Before I even opened the bag the drink was leaking all over my bed. I want a refund

Much more cleaner than the McDonald's at Oaks Retail Park in Harlow & better managed. The parking here is 90 mins and signs are clear. Oaks Retail Park have white stickers on all the signs and customers unaware of 2 hour limit as they go around B & Q, Iceland, Home Bargains etc as it's not just McDonald's there are being harassed by UK Car Park Management Ltd (CPM) for their illegally issued parking fines. No-one can stop this scandal!

Normally have a good experience here food is always nice however had a bad experience with Smaida today- pressured me into doing a survey and then took my phone and ticked all the good options and put her name to recommend! When our food came she wouldn’t leave when we said we would complete it later and just gave us dirty looks we then got her to leave and she stood watching us from afar with a sour face. Made me so uncomfortable and harassed they are normally so good in there

Missing food from your takeaway order.

Fast service big seating area. Carpark is a bit rubbish tight and a que to get in and out. Can back up and block the roundabout.

Mid food, Service Quick, Atmosphere Loud!

Busy, but staff polite and food hot

I find this McDonald's to be one of the better ones: spacious, clean toilets, and the music not too loud.

Order wrong yet again ordered a mc crispy, and got a spicy one. Don't want it. I didn't ordered it, don't want it. Another £10 wasted the double cheese burger cold 😫 wet cold 🍟

Never had a McDonald’s like this what a shambles

To slow for drive through. Dinner cold when got home

Order was correct which was a plus. food was perfect very satisfied with my experience

lovin' the grub. but no sugars again. !

It's a McDonald's not a Michelin star

Shocking, worse mc donalds I've ever been to never the correct food, always food missing, then when you get a delivery it never turns up, or when it turns up it's freezing cold

At take a way , I had to repeat 3 times the order ,as they where not capable to take it and then I had to wait 20 minutes to get the order! 2 days ago the employee Mia that takes the order outside ignored our car and went to the car behind us and acted very rude .....will not order again from them.and will not recommend!

Very nice and clean. Food was nice and hot.

So organising service was great, food was hot couldn't be better

Not 24 hour as claimed. Every time I go there at night I just get told no service because systems are down. This happened 3 times so far so I won’t be trying again at night.

Nasty food cheap prices. Winning

Food was hot (for a change). The staff were friendly and were cleaning the trays every time someone emptied them into the bins.

Never recieved said I'd get it at 12.20 never turnt up

Order was delivered on time and all items accounted for. Decent food made well.

I have been waiting in drive through for 15 minutes for then to be told the systems are down and I must wait a fewer 15 minutes. If I was told this when I arrived I would have gone elsewhere but now everywhere in a 8 mile radius is closed. I have not been offered any form of compensation, not even extra fries for my inconvenience. Now I've been here 37 minutes and the manager is no help at all.

My food was cold and didn’t eat it because how late it turned up

Wish the steak stack was still available that was excellent...

Great food. However just avoid using the order to parking space thing as I've waited 20 minutes OK 2 occasions for my food with other people going through the drive through getting priority over me.

May at click and collect was the most helpful worker and provided great customer service, with a lovely smile :)

No open 24h. You must sit in the car and wait in 45min-queue before you can order leftovers...

Can't understand why they haven't got milkshakes though !

I went at 1am I got 2 quarter pounder deluxe meal 20 nuggets and 2 apple pies meat was extremely dry like the meat was sitting there for days burger was sloppy and falling out apple pie was 15 minutes out of discard time person at the window didn’t open the window to greet me which I found rude

Great place staff all so friendly. Only downside to this mc d is the waiting on the roundabout it is dangerous.

Quite good mcdonalds bit the veggie dippers and fillet o fish are horrible as always

Good and tasty foods i like it 👌

Shocking service saying it’s been delivered when it never had been just took our money