Mcdonald's Restaurants in Harlow

Absolutely disgusting place!!! Staff not wearing hair nets. The manager is touching food with dirty hands!!! I witnessed cold chicken nuggets put back in the oven manger to look fresh!!! Absolutely filthy and dirty place!!! Waiting time for the average order is minimum 15 min. The staff behind the counter talking and chatting, completely disrespectful towards customers. Void at all cost!!! Needs new management with fundamental customer service training and health and safety training too. Very unprofessional and unpleasant experience!!!

got the wrong food and it was cold

Food was cold would like a refund

Always incorrect when ordering from McDonald’s they need to sort their staff out majorly

Minecraft toy was not delivered even though we paid for it , this is unacceptable

Over an hour late and freezing cold

Half the food was missing. The chips are cold. Not happy today

Driver spat on my door step with his mucus

food was cold on delivery not a very happy customer

Completely wrong order was delivered

They gave the wrong order to uber eats and after that nobody was doing anything about it

My experience here was outrageous I am terribly disappointed and sorry to say that today when I came to this McDonald’s my order was wrong! I simply ordered a medium fries with my meal and got a side salad instead? Not to mention after I got my chips that I ordered they had no salt on them for some reason, I was absolutely traumatised and I am now scared for other fellow pedestrians who order !!! 🤬🤬🤬

LEFT ON DOORSTEP NO KNOCKING THANKS

The delivery driver did not even acknowledge me when giving him the number he was too busy on his second mobile phone. Why bother giving him a tip

The delivery driver annoyed me .After giving me my food he rang the doorbell saying the code was wrong when in fact it was correct !Did not greet me with a hello either. 1/10

All the food was cold and the Coca-Cola was flat

it was on time so i don’t understand how both the fries and burger are cold.

Chips are cold missing medium fries and it was 10 minutes late

this service is teribble they missed out half of my order they missed out me and my friends whole meal and our chicken nuggets we only got 2 meals out if 4 and I’m absolutely fuming you can only do something through the app and you can’t even call them this service is absolutely terrible I cannot believe this and now me and my friend have to go hungry as they missed out food

Wasn’t delivered as driver didn’t know where we lived

Late delivery food was cold had to reheat in the microwave

food cold, missing items an hour and 40 min wait - shocking service

almost everything in my large order for my family was missing and we had bought it for dinner so we had to order again from somewhere else for my family’s missing items

Took 2 hours to come arrived stone cold

Bought a Chicken Sandwich £5 deal at 1230 pm with nuggets this was by far the worst anything I have ever eaten it was flat as a pancake and hard , chicken hard what's that about and by the way Mr McDonald stop taking fake pictures of your products. Its not hard to make it like the pictures its a burger for crying out loud four items 😂. Keep up the good work your shareholders will be crying in ten years

The driver had spilled the drinks all over the food. All the food was soggy and wet. Second time this has happened now.

Polite delivery young man food still hot and even got sugar and stirrer for my coffee so done well this time.

Once again items are missing and no doubt I won’t get a refund so I refuse to use this service anymore when the workers and drivers are incompetent

Food was stone cold drink spilt everywhere was over an hr and half before turned up

Wrong order due to drivers lack of care and attention… fuming

The delivery driver is very, very rude. He never knows how to talk to people. He has a very rude attitude

All the food was stone cold, rubbish, just eat doesn’t refund either, absolute rubbish

Muffins hard apple pie stuck to the box how long was it sitting there

The burgers were cold, the fries were very cold, the ice cream was melting, very disappointing, something we don’t do very often,will not be doing it again

The drink hasn’t been closed properly and it spilled over the food

food was a bit cold courier was very polite

ALL DRINKS MISSING SAUCES MISSING

the delivery driver was polite and very helpful but there's no option to tip him.

My drinks got dropped the delivery driver didn’t wait for me to grab the food he just let go

Very nice good. Recommend and will order again.

didn't get 2 of my cheeseburgers not happy as they was for my children

Burgers were hot Chips were stone cold And the sent no milk or sugar with the tea!

I don't know what to say but one word is terrible

Thank you very much the delivery was fast and the food tasted amazing

Cheese burger missing out happy meal and McFlurry missing amd gift also missing from happy meal, I regret ordering from just eat should have used Uber , please refund , good received is stone cold and cold spilled everywhere

never received my order please refund immediately

A filthy place with very unhelpful staff

The food never arrived! It also requires a code and somehow it's been delivered to someone! Absolutely, disappointed about this! I had to starve during my lunch break because of this

Took an hour and half to be delivered

I sis not receive my refund for this meal I was missing most item and they got the rest wrong I’m very unhappy

Delivery time kept being moved about - not down to delivery driver but the length of time the food took to be prepared. Ordered large meal but the fries barely came halfway up the packet. Not down to settling either. Picture taken for reference.

Put my receipt on the wrong bag of , Paid £35 for food received £10 worth Ordered it from McDonald’s, but for some reason you have to ask Uber to for refound which they refuse to give you Very disappointed

I ordered at 12:57pm and it didn’t arrive until 2:25pm a hour and a half later!!!! I ordered apple pie that had only 10 mins left to be eaten in the time slot window from being made and was cold. Also ordered a large coke and was sent a can of coke this wasn’t told on ordering that there was a problem as would have ordered a different drink!

food was cold and completely messed my order up again.

Missing item from food normal for McDonald’s, but I must say the delivery driver Was fantastic very nice person even said thank you for the tip. This is a first.

Really nice food, was hot and tasty, really enjoyed it.

2 hours delivery missing items, spilt items and cold food

Food was cold and horrible! Also everything was squashed and the drinks spilt all over the bag

ordered 2 big mac meals, got 2 happy meals

all food is cold driver took way to long he could even follow the map to where I was even tho he drove past 3 massive signs with the name of the company

New chilli burger was really tasty, very nice change. unfortunately our meals were cold in delivery

always something missing. how hard is it to put 2 items in a bag?? I got 2 straws one drink. please consider you aren't hiring idiots

the food all cold and was not a good dining experience, the food took way to lo g to arrive from the origional estimate and people had to miss the food

Food was cold, coke was spilt in bag and coffee was cold

they gave me the wrong sauces with the cheese bites, both fillet o fish burgers were cold and they had to change the burgers, i then asked for a chocoate milkshake and received vanilla and the lady tried to say it’s chocolate and in the end she finally just changed it

it is missing a drink and a sweet chili sauce

Bad, as not all of our order came, 2 large fries as due to your offer, but we got everything but the 2 large fries. This is now the 2nd time we have had an item missing. So not happy at all.

The delivery was late aand all the food was cold.

No dips were included with the delivery, even though I specifically requested them

driver did not deliver my food as I was not at this address and I explained this to him but he would not deliver to where I was

Driver just apologised when he arrived and said sorry the bag has ripped but it looks as if it’s been opened as there’s multiple items missing from the bags drinks and food

Did not receive what i ordered. I ordered 2 double sausage & egg mc muffins & 1 hash brown, but what i received was 1 single sausage & egg mcmuffin & 2 hash browns so i got overcharged for my order you owe me some money back!!!!

some of the food was cold like all the chips, and the double quarter pounder with cheese only had one beef patty in it and it had pickles

did not get my coke and mc flurry

Come here if you want hair in your food and tasteless as well. I am not saying this is going to be everyone’s experience however it’s been been more than 10 times in the last year where I am going there and i usually wait by the side and i am able to see when they are packing my food. Well, i find it disgusting seeing typically the managers packing my food and walking around kitchen and food with their hair tied but not wearing anything on . The ones that have shorter hair don’t bother to do anything about it . I have this mindset mainly as i see staff members wearing it but it seemed like they are treated quite low there, it is quite clear to see that there are differences between staff and managers and i don’t think that being a crew member or a manager should change the uniform rule apart from their white shirt . I guess things change in there when inspections happen 😀😀

Disgusting place to eat, I am really curious why manager are exempt from using hair protection while every other staff is wearing it. I didn’t know that a manager’s hair is more special than anyone else. Anyways, not too pleasant finding their hair in my food.

food and coffee was only warm, would have been so much better hot, but it was edible, overall ok

hot chocolate missing. 2nd time my drink has been missing

Our delivery time kept being put back further and further. When the food finally arrived, it was stone cold because the delivery guy came on a push bike! Very disappointed and will not be ordering from them again.

Food preparation instructions not met- burger came with ketchup and onion

i had a locator, and sat at the back of mcdonalds. my food didnt come for over 10 minutes, and when i went up my food was waiting at the front and cold. i asked them why hasnt my food been delivered and they said, i shouldve went and gotten it myself despite me having s locator. ridiculous behaviour

really.not happy. second time my food has been cold and there's also 20 nuggets missing from the order

Part of order missing, food was damp from drink spilled that we didn’t receive, no straw for milk shake. Courier took code said we would get a full refund.

The service is so slow it’s disgusting, I visited this McDonald’s and ordered a simple cappuccino, expecting quick service. Unfortunately, I ended up waiting over 10 minutes, and only after I approached the counter did they tell me my drink still wasn’t ready. During that time, I noticed several drinks being made, including my own cappuccino, which sat there getting cold. When the staff finally handed me the drink, it was the same one that had been sitting there, now cold. I understand that places can get busy, but the lack of communication and attention to orders left me disappointed. I hope the staff can improve the speed and quality of service moving forward.

My warp was made come without a bacon

Perfect, came fast, food was still hot and nothing missing.

The food was cold and drink had fallen over so half a drink and wet food!

you gave me a bottle of water. I ordered A large vanilla milkshake that you charged an extra 80 pence for.

Delicious, and they got my specially amended order exactly right.

Several items were missing including my 6 year old daughter's entire breakfast. Hash browns were packed in some sort of soggy paper bag so items fell to bits, as carefully as I unpacked them. Completely unacceptable!

Best ever meal! Everything was hot and all was exactly as ordered! Well done Harlow McDonald’s

my ice-cream had melted & my milkshake was too strong & very runny . chips were cold .

The French fries were cold and rubbery I threw them in the bin .Not fit for human consumption. Filet fish OK Chicken burger soggy .Apple pie was OK

my drink was split open causing the napkins and sauces to be wet. also the bag ripped as there was too much liquid from the drink spilled

coffee cup lid not on properly, coffee has leaked over everything, food is inedible and coffee less than half full, I am seriously unhappy, wasted money, wasted food and I have no breakfast

food never showed up as the driver can not tell the difference between the hospital or care homeb

Delivery guy was awful. Our drinks were spilt everywhere and acting like it was nothing.

Order correct. Warm not hot. But sealed bag.briliiant. Delivery driver on time. Thank you

again i get wrong order..you never seem to get it right even when i leave comment asking you to check you have CORRECT order,,again we go without food and nearly £30 out of pocket as u say its just eat fault ...disgusting how u treat your customers

Ask for certain foods to be remove but this was not done put it in the notes