Based on 2.076 opinions finded in 5 websites
Based on 2.076 opinions finded in 5 websites
Nº 370 in 612 in Peterborough
Nº 16 of 21 Italian in Peterborough
Opinions
Good food and service a very pleasant evening.
David Wakefield . 2024-10-30
MORE AT Google
Brilliant customer service and food, Great gluten free options as well!
Anthony Williams . 2024-10-29
MORE AT Google
Quite disappointed for the price, half of my steal was well done and the other half was medium rare. The other half didn't end up eating as her steak was like charcoal not medium and would have taken too long to cook somethint else. The staff were really nice though. The wine was really good and the lads kids burger meal was really tasty.
Matt Juby . 2024-10-23
MORE AT Google
Me and my husband visited after work on a Wednesday evening. The service was very good. The atmosphere in the restaurant was really nice and the food was delicious! We are already planning our next visit. Thanks once again!
Sarah B . 2024-10-22
MORE AT TripAdvisor
Nicely decorated with an inviting atmosphere. Service was very good, polite and efficient. Food was ok, the Tuna from the grill was chronically overcooked and almost ruined, other meals were ok.
Andy Mc . 2024-10-19
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Nicely decorated with an inviting atmosphere. Service was very good, polite and efficient. Food was ok, the Tuna from the grill was chronically overcooked and almost ruined, the other meals were ok. The menu needs to be simplified and prices reduced, if the kitchen are not able to deliver to a decent quality.
Andy M . 2024-10-19
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We ordered our meal a waited a very long time. People came in after us and got their food before us, the server had given our meal to them when the staff realised they had done this and after the customer had eaten some of the food they were told they had the wrong meal staff took it away from them and went to give it to us the staff looked shocked when we refused it and asked for our meal to be recooked we cancelled our meal as could not be sure they would not vbring the same meals out. Very poor service. Eaten in this restaurant before and had a lovely time but very unhappy that they were going to give us a meal that had been started by another customer.
Elaine Miller . 2024-10-05
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Very Disappointing….. food was okish . 3 of us food came and different times … so a good 10 min wait for last meal to be served. Service was pretty awful … not very professional. Just an all round disappointment… not value for money experience.
Brett J . 2024-09-21
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I love Wild wood ! They have everything in the menu l! Just ordered ! And I even got on the house free desert ! Thank you ! So far the best restaurant in Peterborough!
Nicoleta Florea . 2024-09-21
MORE AT Google
Lovely restaurant food overpriced for what we got in my opinion.
Daz Collins . 2024-09-07
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Nice cosy environment. Pizzas are so good but huge!
Rebecca Oliver . 2024-09-07
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Alexander was amazing! Very respectful and attentive. Would recommend. Give Alex a raise
Keegan Scott (Scotty) . 2024-08-26
MORE AT Google
Foods awful. I had five tiny undercooked potatoes replaced by 5 tiny undercooked potatoes when I complained , chicken tepid and old, pasta with 3 tiny pieces of chicken . Gorgeous restaurant and setting and the girl that was serving us was great. Just awful awful food. Shame. Can't even be bothered to go into detail just bad.
faganagent . 2024-08-03
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Went there on off chance at lunchtime on my birthday and it was superb we had set lunch menu and food was lovely and waiting staff so nice and friendly and helpful and polite
sarah cranwell . 2024-08-01
MORE AT Google
Given the completely wrong order
Corrine . 2024-07-26
MORE AT Just Eat
Lovely pre theatre eaterie for when you have to eat and run . Lovely atmosphere and decor is outstanding Lots of choice on menu ..not massive portions but good for early eats. Staff fabulous ..shout out to the boys serving as,both were incredibly friendly and obliging
Joanie500 . 2024-07-15
MORE AT TripAdvisor
I wish I had read the reviews! Visited for a light dinner, ordered a chicken Caesar salad which was lacking enough lettuce and anchovies. The croutons were hard and stale, I told the waitress when she asked if we were enjoying our meal - Zero interest 😢! My husband had the Cobb salad which was also lacking taste and presentation. A salad is something that should be enjoyed, ours weren’t ….
Jackie H . 2024-07-14
MORE AT TripAdvisor
Great Food, Service & Atmosphere.
Adam Wingrove . 2024-07-13
MORE AT Google
I’ve eaten this in before and it was sublime. However tonight’s was awful. Spent a lot of money on dish and it had no taste other than a small amount of chilli. I couldn’t even stomach the pasta so picked out the chicken pieces and are those. Very disappointed I’m afraid.
Rachel . 2024-07-08
MORE AT Just Eat
Wanted to go here for a dinner call up asking be book a table on the phone for 8 got told we couldn’t do that ( the restaurant closed at 9) she said that the kitchen is shutting at 8 so then I asked to book a table for 7:30 and got told I couldn’t do that. Could tell the girl on the phone obviously just wanted a early night and to go home disappointed for a chain restaurant this was at 6:30 on Monday so if this is not the way this restaurant is run I would check who was working then and talk to your staff
annabel harrison . 2024-06-24
MORE AT Google
I got the minute steak it tasted raw and disgusting was looking forward to a nice meal and left very disappointed I ordered two mocktail drinks they were very sour and not good. The service wasn’t the most welcoming either when the bill come they tried to over charge us so I asked them why was everything so expensive when we chose the lunch menu and the server walked off and refunded us and then paid the right price . I am very disappointed in this restaurant as I wanted to enjoy a lunch and was let down .
Paula Petraskaite . 2024-05-22
MORE AT Google
Really good service, staff are excellent. Good options for dietary requirements. Highly recommended.
T Morant . 2024-05-12
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Excellent customer service, nice atmosphere, food was delicious & we all ate different, 10/10 from us visiting Bolton fans, just wish we had one closer to home 😀
Joanne Barrett . 2024-04-28
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Went for a family gathering at the weekend. The food and service were excellent. Also very child friendly (there is a play room). Would recommend without hesitation!
Dominick F . 2024-04-21
MORE AT TripAdvisor
pizza although delivered on time was cold and barely sliced into pieces. overall bad experience
Svaika . 2024-04-19
MORE AT Just Eat
Had an issue with the order, yet Curtis completely saved our lunch today, great customer service on every level. Thank you
Eve Mihalevica . 2024-04-09
MORE AT Google
Absolutely no problems with our food will definitely go back again. Staff are so friendly. Thank you for my birthday chocolate brownie it was a lovely surprise xx
Samantha Moore . 2024-04-06
MORE AT Google
Over an hour late and freezing
Carla . 2024-03-27
MORE AT Just Eat
Our first time dining here, Had the philly cheese steak sandwich, chips, and a long island ice cocktail. Waitress was very friendly and helpful. Prices were reasonable, Great atmosphere, nice music, thoroughly enjoyed it. Also, I found out they do movie nights give that a try. Highly recommended 👌🏾
william white . 2024-03-27
MORE AT Google
Always great food and good service.
Karen Wilson . 2024-03-10
MORE AT Google
Great evening out with the family celebrating my Daughters 16th birthday the meal was lovely and the movie afterwards was just fantastic it really did finish off the night. All 25 of us had an amazing time.
Rachael Christie . 2024-03-10
MORE AT Google
Ordered food during opening hours then received a call from the restaurant saying I have to cancel my order. So I have to site and go through all the support trying to get a refund because they aren't organised enough....
Loo S . 2024-03-05
MORE AT Google
Greeted and shown to table, was a nice atmosphere with great lighting. Not too bright not too dark. Had a shared table starter of the mozzarella and caramelised onion flatbread which was tasty. I had the chicken romana which was faultless, as well as the carbonara, steak, and chicken burger. All cooked to perfection. Was waiting a long time for our plates to be cleared, had to get up to ask for the bill. Lots of staff just standing around chatting and the restuarant wasn't busy. Don't like the fact they add 10% service charge, although it is optional i don't want to ask for it to be removed. Especially when you're already spending £100+. Other than that really nice and would visit again.
JadeAndEllaX - . 2024-02-24
MORE AT Google
Lovely good. Drinks were late to arrive, just mis communication though. Great selection of food, drinks and varied seating areas
abigail kate fielden . 2024-02-18
MORE AT Google
Wildwood is my favourite place to order from but the last couple of times it’s bit been great. After an hours wait I had an order cancelled by the restaurant. Last order was missing the bread with the garlic prawns. This time my prawn risotto was missing the prawns. All food this evening was barely warm. Disappointed to say the least
SARAH . 2024-02-10
MORE AT Just Eat
Late (I ordered at about 3pm for a 5.30pm delivery to fit in with evening birthday plans) and food was barely warm when it got here. Not in insulated bag. Incredibly disappointing. I also phoned the restaurant at around 5.05pm to check all was ok (as it still just aid order acknowledged and no driver assigned) and was told it was.
Rebecca . 2024-02-06
MORE AT Just Eat
Slow service, had to repeat twice when we wanted another drink. Fed up waiting for a coffee after a meal.
Miguel Spinola . 2024-02-03
MORE AT Google
Food was hot served relatively fast and staff were very polite. I've been many times would always recommend.
Matty Campbell . 2024-01-31
MORE AT Google
Might be better to eat in bit delivery was freezing the pasta was so dried out not good at all won’t be purchasing again no bread when spending over 35
Julie W . 2024-01-28
MORE AT TripAdvisor
I had chicken spaghetti carbonara - really tasty, it came quickly & was piping hot. Great service, very reasonable price.
Sarah Peterson . 2024-01-25
MORE AT Google
Main meal was a long time arriving, chicken and avocado salad, and a rib eye steak for me, medium. When it finally arrived, the steak was well done, and it was obvious it had been sat a while before serving as the steak was very dry. I explained very politely and the manager agreed. He took my plate for a new meal, which took far too long. New meal arrives, well done yet again. I won't insult anyones intelligence by explaining how a medium steak should be cooked. I did eat half if it but the main part was too dry from being cooked too long, which makes the steak tough. The manager was a lovely gentleman, whom we heard arguing with the chef who denied it was well done. The manager insisted on only charging us half the original bill. Positives. The staff were lovely. The manager a true gentleman. The venue has a lovely setting inside with a equally lovely and inviting ambiance. We were going to pay the full price, until my partner told me there was no avocado in her salad. With no explanation. So we gave the £35 saving to 2 homeless men in the city in the form of hot food, coffee and gift vouchers wildwoodfor Greggs.
Jon S . 2024-01-20
MORE AT TripAdvisor
Popped in for a late lunch. They were having lighting problems at the time which meant the lights kept going out but it added to the ambiance 😀 Ordered a main course of mushroom ravioli which was lovely. I'd had the same dish at the Ely restaurant a few weeks before but this was tastier and more of it. Partner had a chicken dish which he loved. One small issue with our orders but I can't fault the staff here at all. It was sorted and they were friendly, down to earth and helpful at all times. Nice looking restaurant and will return for sure
Lesley Elding . 2024-01-11
MORE AT Google
We had a great nye meal here to celebrate a birthday. The food and staff were brilliant. The atmosphere was lovely apart from the two men that were asked to leave for upsetting other customers could leave without paying. The staff dealt with the issue professionally. Will recommend and return. We'll done all at Wildwood Peterborough.
S. Hendry . 2024-01-09
MORE AT Google
I had a burger and it was so small it was a 2 bite and it was gone .It was over priced for low quality food I will not be returning.
Ian britten . 2024-01-06
MORE AT Google
Great food, outstanding service.
Matthew Batley . 2024-01-04
MORE AT Google
Well I wish I could review the food however that is not possible. We ordered some food from this restaurant using Deliveroo as they were still open. After waiting 1 and a half hours my order gets cancelled and I was told it was because the restaurant was closed. After talking to a gentleman from Deliveroo I found out the the restaurant was closing a little while after placing the order so they decided not to make it and to not contact neither myself nor Deliveroo to inform the order is cancelled. If you do not plan to make food 15-20mins before your closing time, change the opening times on food delivery apps so that this doesn’t happen, or better yet communicate with the people who placed the order so they are not waiting over 1 and a half hours for a delivery that was never going to happen! Due to this experience I doubt I will ever actually go in the restaurant as they clearly do not care about their customers.
Samantha R . 2024-01-01
MORE AT TripAdvisor
£42 for 2 lumps of foccacia, an overdone burger and a Rissotto that you could buy in Aldis for £3. Will never go back.
Danny Newton . 2023-12-30
MORE AT Google
Had lunch in their Peterborough restaurant on a Christmas week weekday. Everything was great. Layout and decor well thought out. Not noisy, relaxing. The food was delicious. There was a slight problem with our order, which was swiftly and effectively resolved, so actually credit to them for that to. I loved it... I'm very rarely in Peterborough, but if I am I would happily go back.
Musical Theatre PianoTube . 2023-12-28
MORE AT Google
Visited today with family. Lovely experience. Nada was very friendly :)
SriDee Vision . 2023-12-26
MORE AT Google
Totally recommend this excellent restaurant and its on premises private cinema. Staff were great and food was top notch and cinema was excellent 👌👍
evegang . 2023-12-19
MORE AT Google
I entered the restaurant to get takeaway.. Henry(or Harry, it was too loud and i didn’t get that) gave me a menu and asked me to sit down at one of the front tables. I have decided within 5 minutes and i went to the bar to ask him if i should order there. He told me to wait at the table. After 15 minutes i asked again and was told the same thing. Waited another 15 minutes and no movements so i decided to leave. In all this time, customers who get there after me were served and the staff was chatting around in the bar. The food is great hence i returned here, but after this experience with unqualified staff i will order only online or find a different branch.
Paul Stefan Botezatu . 2023-12-18
MORE AT Google
Placed order and received drinks - glass cracked when waitress slammed on table! When bill arrived they charged me double and did not take into consideration the 3 course lunch meal price - got the bill wrong 3 times!!
Foody B . 2023-12-18
MORE AT TripAdvisor
Best place to have a group dinner really good environment and excellent food. (Thank you Bobby 😁. Also wonderful for romantic meals, always wonderful. Had a very good time and the food...wow
Ana Lúcia Silva . 2023-12-16
MORE AT Google
The restaurant run out of what I’ve ordered, they sent something else instead and told me to ask you for a refund. Can we please sort it? Thank you
Jo . 2023-12-13
MORE AT Just Eat
We went on a Sunday, the booking was for 20:15 and we were 1hr early. We were seated and the staff did a good job of serving drinks and food. One thing that has crept in and it is not just restaurant is a service charge being added. I do not mind giving a tip but to add one just because is not right. On this occasion, I accepted it as the service was good. The food was passable for a pizza/pasta place if a tad pricy for what we had.
Cameron Bradbury . 2023-12-11
MORE AT Google
Brilliant food, so tasty with a wide range of choice, service was excellent as was the follow up. Great atmosphere.
Mark Beech . 2023-12-10
MORE AT Google
A lovely spot for a light late lunch. We went in around half 3 on a Sunday and they had plenty of room. The menu varied and they were really considerate around allergies (another menu with the full ingredients breakdown was provided). The staff were attentive and when my husband’s beer turned out to be flat they instantly fixed it and got him a new one. The food was delicious and the lighter options were perfect for a late lunch. The whole places is really pretty as well and it was an enjoyable visit.
Gemma Rowell . 2023-12-10
MORE AT Google
Arrived around 7PM atmosphere was buzzing as i could see loads of tables were wearing Christmas hats and enjoying themselves .. We was seated very quickly considering how busy it was . We was told by the girl on entry I believe her name was Grace? That we was able to be accommodated due to a cancellation. Bar staff were great they were clearly running at full speed but found time to poor me a pint and a cocktail. Food surprisingly came relatively quick how busy it was. It looked smelled and tasted as it should , AMAZING . We was only passing and haven’t eaten here before so was actually quite shocked how good it was . Great job WILDWOOD We will be back
Bobby Dee . 2023-12-09
MORE AT Google
I’ve traveled forty miles to Peterborough for a meal at wildwood, Our table was booked for 19:30 hours and was surprised to be let in early, the meal was a pre booked Christmas dinner with friends at a set price we made a group of thirteen with two or three that could not make it. The restaurant was so busy we were told we could not approach the bar to buy drinks, when we ordered drinks it was taking around twenty minutes for the staff to arrive with them, as I and a couple of colleagues do not drink, they only had non alcoholic larger and nothing else, they should have at least several other brands to accommodate such diners, one colleague asked if he could change his main meal which was fish for turkey, and was told no because it’s a set meal he couldn’t even though one friend who couldn’t make it ordered turkey, by around 20:30 our starters arrived then there was a wait for the mains, I ordered a medium rare steak and other colleagues ordered a medium, the steaks were so thin they were way over done and were sent back twice, I explained to a manager that steak that thin only needs a matter of seconds on the griddle. The manager said she was very sorry that this has happened and the well done meal will be sorted, at 9:55 pm we finally got our dessert, three hours for our meal isn’t acceptable, in fact the whole service was terrible. I will travel over an hour for a great meal but will not travel to Peterborough’s Wildwood restaurant again. The steak I have had tonight doesn’t justify the price, and my colleagues have said the same about their meals. The saviour to this dreadful evening was the manager giving some discount at the end of the evening.
Graham Furr . 2023-12-08
MORE AT Google
Firstly great place to go with kids as well as being away from kids. Large children area is sort of away from other tables. Food is really good, but some prices not justified like steak and grilled aubergine same price ;) but generally its a nice place to go to!!
Zaneta Mielczarek . 2023-12-04
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Visited this restaurant yesterday early afternoon for a pre booked Christmas meal (with a set menu) for 3 people. When we booked our table, we where advised we did not need to pre order food due to small party size. On arrival we discovered x 1 starter was not avalabile, 2 mains where not available, 1 x side was not avaliable and the desert section was very limited (on the set menu) We complained to our server, and the restaurant manger regarding the limited food options left to us on the set menu. A compromise was agreed. My starter when it arrived was burnt & cold, my main was ok and desert was delicious. Service overall was slow, which was a surprise as the restaurant did not look very busy. Christmas cocktails where amazing - I would strongly recommend the grinch cocktail if you have a sweet tooth! My overall 3 star rating is due to the compromise the restaurant manager agreed to, and the amazing Christmas cocktails. If the manager had not been so accommodating I would have rated it a 1 star. Would I return for cocktails yes! For food sadly no
Rachel Burry . 2023-12-04
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The order took to long to arrive, we had reservation for 6.30pm with pre-ordered food and we managed to eat around 9.00pm. Do not recomand the food at all. I had chicken romana, that basically was green beens with a small chicken breast on grill and chips. All was dry and tasteless
Ruxandra Ailoaei . 2023-12-02
MORE AT Google
Went on 30th November 2023, time was 20:45. The restaurant was empty and they refused to sit us because it was ‘too late’. So we ended up in COTE where we spent 200£ on an exceptional meal of a bottle of amazing wine, great starters and chateaubriandt for 2. And still left at 21.45. The Wildwood managers should get a serious management course and possibly the sack.
JastFab . 2023-11-30
MORE AT TripAdvisor
Receipt stated for 17.25 collection, arrived just before 18.00 - (slot was from 18.35) almost cold had to microwave- shame burger great but it stuck the fries in a lump - I’ll avoid traffic rush hour next time!
Patricia . 2023-11-28
MORE AT Just Eat
Had a great lunch, good promt service
Trevor Benton . 2023-11-23
MORE AT Google
Great food, service quick. Greeted at the door by friendly staff
Linda . 2023-11-22
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The cob salad was an absolute joke, to serve it in a large pizza box and look like a car crash is ridiculous, let alone the amount of it for the price. Don’t bother ordering from here as they don’t care how their food looks once being delivered.
Sara . 2023-11-11
MORE AT Just Eat
Food was superb. Certainly will go back
Amazing Container Home build the Martin Way . 2023-11-06
MORE AT Google
I wouldn't even rate this as one star, complete movie dining experience absolutely rubbish and that is being polite. When I booked it was based on the menu advertised on the site when I arrived it was a revamped menu the manager would not substitute the starter and main, therefore if you didn't like it tough, £25 expensive dessert. No heating in restaurant wouldn't move us and as for the movie room it was like sitting in a freezer despite the fact I told staff I had a medical condition. Never again definitely movie and food at home next time at a fraction of the cost.
kathy abruzzese . 2023-11-03
MORE AT Google
So this review is based on the whole entire experience whilst jotting down notes whilst dining. Welcome on arrival: The welcome on arrival was excellent, we were seen by a staff member with a nice smile, and a really friendly hello. Asking if we had any allergies which is excellent, and took us to our seat right away. He gave us a few minutes to look through the menu which allows us enough time to decide what we want. We ordered everything at 17:00. Drinks arrived at 17:08, which was a cocktail. I had the WildWood Special which is a Lemoncello drink. The drink was lush however there were no garnishing on the drink, the jug of water was also missed off. 4/5 Starter also arrived at 17:08, I had the Mozzarella Garlic Bread which I enjoyed. It wasn’t too small and it wasn’t too big, it was a perfect portion size. 5/5 Starters were cleared at 17:20 and cleaned promptly. We were offered more drinks in which I got another of the WildWood Special and reminded the staff of the jug of water. Both arrived in a timely manner. Mains arrived at 17:23 - Personally I feel there should be more time between the starter and main coming out. I ordered the Calzone which was served with salad and a good dressing, tasted like Caesar dressing. Empty glasses were not cleared when second round of drinks arrived. The food was really good and full of flavour. 5/5 Check-back: Sadly, there were no check back for our mains, so no comment towards this section. 0/5 Mains were cleared promptly and we were asked if we wanted anything else. I would maybe consider offering desserts or hot drinks to boost the upselling. We asked for dessert menus. 4/5 We ordered desserts at 18:00. I ordered the sticky toffee pudding with icecream. Desserts arrived at 18:04. The desserts were presented well and the server got us some spoons. Maybe just make sure you place spoons on the table before serving the desserts, we weren’t given anymore napkins which should be a must considering how messy desserts can be. Desserts were lovely though. 4/5 Conclusions: Atmosphere was good with lights being dimmed in the evening. Only problem with atmosphere is hearing the staff’s conversations over the music. Toilets were really clean and there was no smell of sewage or mould. The toilets are a long walk from the dining area and up stairs . Food was excellent, no dish was bland and all dishes were nicely seasoned. Overall ratings: Service: 5/5 Atmosphere 4/5 Food: 5/5 Cleanliness: 5/5 Toilets: 5/5 Total: 5/5
Corey Parak . 2023-10-27
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Friendly staff slow service due to a lot of customers at the same time
David Cook . 2023-10-24
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Food is great, quick and friendly service plus a great atmosphere
Sophie Barber . 2023-10-21
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The staff were friendly and attentive. The pizzas were great, and the bonus is the restaurant is happy to take cash payments
Booeze 123 . 2023-10-15
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Order the lasagne it was quite poor very oily, not a lot of taste, for the price I have had much better quality, shame came 2 years ago for wedding party food was great. Back for anniversary quite dissapointed
Billy-joe Youles . 2023-10-14
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Very nice food and pleasant staff especially Grace and Harry
GEOFFREY BARRETT . 2023-10-10
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Favourite restaurant. Highly recommend!!
Millie Cornell . 2023-10-05
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Always love coming here, had a great meal
Harvest Barn . 2023-10-01
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Love love love this place for is amazing taste perfect atmosphere upbeat staff always very friendly
Martin Reffell . 2023-09-13
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Only two serving staff on at the time but the they were really good
Peter Bliss . 2023-09-13
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The food was excellent and the service was good Byron was very accommodating. Service was quick and easy to order
Amber S . 2023-09-11
MORE AT TripAdvisor
Great service but a poor immitation of Italian dishes. Foccacia isn't a dry slab, risotto shouldn't have limp salad leave scattered across the top with enormous chunks of dry spring onions and chillies etc..
G M . 2023-09-04
MORE AT Google
The quality of food and helpfulness of serving staff were great however the waiting times for welcoming into restaurant, ordering and receiving drinks and food was ridiculous especially for a Saturday evening. We arrived for an early supper before a concert in the cathedral, the restaurant appeared not to be that busy however we waited and waited.
K8273VKlindas . 2023-09-03
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tables dirty, glasses dirty my fork and knife was dusty but the pizza was good i guess
nicole izabela . 2023-08-30
MORE AT Google
Wildwood restaurant is a must-visit for anyone visiting Peterborough. The food was excellent, we visited twice because of how good it really was! The venue itself is very nice! The only thing I could point out as not so great was the speed of service and the attentiveness of the staff. We visited twice within a 10-day period when we were on holiday in the area. On both occasions, the service wasn't up to what you would expect from such a beautiful venue. A few examples :- during both visits we had finished our drinks quite early on and no one came either time to ask if we wanted more drinks. On the first visit, we were trying to get the bill as we needed to head off (we had finished eating a good 10 minutes prior), there were two members of staff standing casually talking to one another within a doorway and not looking at what was going on around them for a long time. On our second visit we had a similar experience getting the bill, but to add to this, once we got it, we had to wait a further 10 minutes to get the card reader as again the member of staff went off and started talking to another member of staff in quite a casual manner before returning to us. Please don't let what I write about the service put anyone off from going as the staff were always incredibly polite and friendly but thought it was worth sharing as addressing this would make this a top dining destination.
Mark Baker . 2023-08-25
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Fabulous friendly staff, amazing service, food served quickly and was delicious. Will definitely be back 😊
Heidi Skells . 2023-08-18
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The service was disappointingly slow and inattentive, resulting in cold food after a lengthy wait. Despite being a party of 8, including children, our experience started with arriving at 1:15 pm and being informed of a 30-minute wait. Returning at 1:45 pm, we found the venue sparsely occupied, with only 5 out of about 70 tables in use. Although we ordered drinks, they didn't arrive until 2:15 pm, and we had not yet placed our food order. Upon ordering, we specifically requested that starters, kids' meals, and mains be served together. However, at 2:50 pm, only starters were brought to the table, followed by cold main courses at 3:15 pm. The lack of explanation or apologies for the delay was disappointing, and there was a noticeable absence of follow-up drink offers, a standard practice in most restaurants. The manager seemed more engrossed in a meeting, presumably with a head office representative. The initial waitress passed our table to another server once she recognized her errors. Adding to the frustration, the bill included a 20% service charge, which we promptly contested due to the abysmal service. Regrettably, this experience leaves us with no intention of returning or recommending this establishment.
christopher johnson . 2023-08-17
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Popped in for some lunch with my brother - only 3 other tables so not busy. Drinks order taken after 10 minutes of waiting and 20 minutes later still no drink. Staff were just sitting around the bar chatting. Finally someone came to take our food order and we said we were still waiting for our drinks and he just shrugged and went back to the bar and sat down again. We decided to get up and leave. I will never ever set foot in this place again and would highly not recommend anything about this place.
Justin W . 2023-08-07
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The food was excellent, but the service was a bit slow. Mostly seemed like they didn't have enough staff to manage how busy it was. Overall great experience though and the staff was really friendly. Would recommend going.
Heinrich Hohbach . 2023-08-05
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Service was bloody useless, cinema didn't work and only got offered 2 drinks all evening
Helen Wright . 2023-07-24
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Exceptional value for money on the lunch menu
Sarah Williamson . 2023-07-22
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Great selection of food, children's play area and even a small cinema at the back
Norman Goddard . 2023-07-22
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Don’t get me wrong the food came out quick but it was a bit too quick for my liking, it came out lukewarm and had no real flavour and my boyfriends came out Lukewarm but it could just about tolerate it. Won’t be eating here again
soya sauce . 2023-07-22
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We decided to come here for food after changing our mind on our initial place. We were seated promptly by a welcoming, polite lady. I chose the salmon fish cakes, poached egg etc with creamy mustard sauce & my partner had a Philly cheesesteak sandwich with chips. Both were absolutely delicious! Our server was fantastic, also asked if we had any allergies which is great for anyone that did. The atmosphere was lovely, cosy and inviting. It was busy but service was quick and attentive. Price wise it was very reasonable too. We had a lovely time and will be returning!
Kim H . 2023-07-15
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Brilliant excellent staff very friendly service today
Jeffrey Edwards . 2023-07-14
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I went here for my father's birthday with my family, and all i have to say is the food was amazing, but not only that, the service was the best I've ever had they were very friendly and engaged with making sure you have a good time if you are looking for a place to eat out this is the place to go.
Dillan Batavia . 2023-07-13
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The food was warm, tastey, and cooked to order, servers were really nice and the overall atmosphere was nice was well, only downside was the speed of service which is a shame because everything else was really good
chubby boi . 2023-07-11
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Really friendly young staff. Enjoyed our meal. We went on a Thursday evening, quiet in comparison to a weekend. They are very thorough when asking about allergies. Only fault I had is that it took a long time to get our bill (15 mins after finishing our puddings), we tried to make it known we were finished multiple times but nothing was picked up until the staff stopped speaking with each other and finally noticed.
Tabitha Clayton . 2023-07-10
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Food was good service was very slow long time waiting for drinks then a couple of meals came out and had to wait for the rest. Waiting staff very friendly.
Susan Cornhill . 2023-07-09
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Good food and the place is comfortable enough for an enjoyable dinner
Vinicios de Moura . 2023-07-09
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Uncooked burger for £13??? Soggy chips? Stealing ALL staff tips only to be shared among a select group of people? Their previous bar check resulted in a 0 out of 10 for cleanliness. if you want food poisoning, your tips to be stolen or something living in your glass of coke...this is the place to go. A Typically 2023 business
Paul Leader . 2023-07-03
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We went to Bella Italia as a family of 5 on Sunday and the service was fantastic. Mark was incredible, he couldn't do enough for us and was extremely attentive ensuring the kids were quickly smiling again after a glass of water was spilt and a crayon snapped. Highly recommend, thank you for making it a wonderful family meal out Mark ❤️
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Me and my family have had Breakfast/Dinner here many times and it's always been first class. The service, food, cleanliness etc has always been great. The staff couldn't be more helpful. :-)
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Love this place… nice place to meet up with friends and have a little shisha.