Bella Italia in Peterborough

This wasn’t my first visit to Bella Italia as I love the food so much but I had to leave a review for Mark. The service from him was exceptional. He literally cannot do enough for you, he makes you laugh at any given chance. Mark is the definition of service with a smile. I will definitely be back. Thank you ☺️

Lovely food and a special thanks to Mark, very friendly and provided a fantastic service!!!

Mark the waiter was brilliant and funny.

I was part of a large booking at Bella Italian and we were looked after by Mark I believe his name, who was easily the best waiter I’ve ever had the pleasure of coming across. Mark really does go above and beyond; his service was excellent and not only that, he kept the whole table laughing for the whole time we were there with his amazing banter full humour! Really wanted to leave a nice tip for Mark, however when we paid through card we didn’t see the option and then when we asked him he told us not to worry about it, so I made sure I got his name to leave him a good review!! Mark you are an absolute ray of sunshine and every waiter out there should be like you! Bella Italia should feel lucky they have you!

Been on Sunday and very kind and polite young blonde server very good with the kids made the kids laugh very polite what and will be coming back

Amazing service for my daughter's birthday meal. Great staff, food was exceptional, would highly recommend.

Went on Sunday for a family meal our server poppy did an amazing job and was so helpful and made sure we had everything we needed checked on us regularly and I couldn't have asked for a better time thank you.

The food was excellent and the service matched. Wasn't expecting a wide range of good meals . Usually you go to a restaurant and find maybe 2 or 3 good options. Spoilt for choice which made a nice change. Overall a great experience and I will be dining there more often. Thanks to all the team for making my partners Birthday a pleasant experience to finish the day with.

Had a good evening out at Bella Italia I was served by poppy I think she said her name was she was very friendly and was very professional towards everyone had a lovely time and the food was great I got myself the spaghetti bolognaise and my friend the pasta carbonara we both enjoyed it the drinks were great as well would defo recommend to other people

Excellent food and equally excellent service from Mark and the rest of the team, we were made to feel at home & nothing was too much trouble. Love the Caramalized Flat bread starter especially. We will definitely return.

My husband and I love Bella Italia! Every time we go, we always have an excellent experience. The staff, food,and atmosphere are always on point. The team are always friendly, but Mark is an asset to the team, as he genuinely cares about everyone who walks through the doors and is so funny!

We had a 3 course lunch today and had the privilege to be served by Mark! He was bubbly and bright, easy to make conversation with and made some lovely recommendations, he deserves a raise! Thanks Mark, was an absolute pleasure!

We had the awesome Marc who made us feel so relaxed and right at home straight away. We can't thank him enough, he made sure everything was perfect!

We booked a table for Mother’s Day, 5 adults, two children under 6, it was busy but not overly. The waitress who showed us to our table was polite and friendly. Looking through the menu, prices were on the steep side, I opted for the Calzone the rest of the group a variety of dishes. My Calzone should have been spicy meat, there was far too much tomato in it for my liking, not spicy in the slightest. The rest of the group reported that their meals were okay, nice but nothing outstanding. We had to call a waiter back as we were not offered any Parmesan, it took a few minutes to grab his attention He came back with a block of cheese and a grater, I noticed he was clutching it with bare hands which was off putting. In all, the food was okay but overpriced and a few refined touches were missing. I personally wouldn’t go back, not terrible but far from being a 5 star

Not a fan of the staff but just my opinion, a bit too in your face for my liking

Mothers day lovely place food brilliant and staff polite

Very well presented, good food, quickly served. Service was friendly and made us feel at home (thank you Mark).

Massive kudos to Mark and Stef who really made the whole day for us. Amazing service and so professional. We celebrated my daughter’s birthday who left feeling so happy. Well done to all the team as well. Thank you for such a pleasurable time. Perfect way to spend a Sunday afternoon

Apart from no relaxing Italian music we had lovely experience. Decent size portions and tasty. Helpful and friendly staff. Reasonable prices.

Excellent food! Amazing service by mark, he made our experience amazing from start to finish! We will be back!

My client who is Deafblind wanted to try somewhere new for lunch. I was very impressed with staff who went out of their way to be inclusive and even tried to sign to my client. Lovely calm relaxed atmosphere. My client really enjoyed her food and said staff were lovely.

Thank you for a lovely meal, the food was beautiful and the service was impeccable, thank you to Mark and all other staff.

Everything was good it was also hot 😃

Fantastic meal, service was great, Mark was attentive and funny, really made the whole experience great, will definitely be returning to try more of the gluten free food

never been before, amazing food and drinks, atmosphere was warm and welcoming but what has to be the star of the show is Mark he is definitely a credit to the company service here is on a totally different level and has set the bar high for other places to eat. Thank you.

They have such amazing, friendly staff.

The food was nice, my partner loved his meat feast but the lentil ragu was a little too zingy than needed but otherwise lovely and the garlic bread and cookie dessert were delicious!

The waiting staff were amazing, they couldn’t do enough for us, they are a credit to your company.

The staff here are a credit to Bella Italia and any restaurant across the UK could learn alot from them in Peterborough. Polite, engaging, efficient and helpful. Here for the weekend and spent two evenings here so impressed with the first visit. I'll be back in Peterborough on business next month and will return.

The staff front of house here are a credit to Bella Italia and any restaurant across the UK could learn alot from them in Peterborough. Polite, engaging, efficient and helpful (they care!). Here for the weekend from Kent, and spent two evenings at Bella, so impressed with the first visit. Good food, good service. 10/10 Will return when back on business next month.

As a returning visitor and always get a warm welcome from mark and the staff But but please whoever the manager is sort the kitchen out - couple times now I’ve had a bad experience - last time chilli was put into my meal where on the menu no sign of chilli and last time food came out cold - yes it was replaced but waiting again when after a busy afternoon at the hospital for appointments we didn’t need this It makes me and my husband not want to return which is a shame and I do feel for the staff when also around me I heard apologies

Thank you to our waiter, mark we had a lovely meal. Amazing service and really brightened up our day! thank you x

We eat at this restaurant regularly , the food is great but the waitress mark is the main reason we keep returning ! His service to the customers is simply exceptional, the most charismatic waiter we have ever encountered. 10/10 experience

Feb25: Tuesday night dinner. Relatively busy but walk in and table for two a available. Hostess was friendly, waitress was chatty and genuinely friendly...such a lovely welcome. Food was hot and tasty .we commented how delicious the prawn starter was and how the meatballs starter sauce with the prawns would make a great addition to the menu! Mains : veggie cannelloni to die for and the meat feast pizza which was ok (OH said). Great experience and would recommend and definitely go again. £61 for two drinks, two mains and two starters. (eating out is no longer inexpensive)

Acabo de tener la peor experiencia en @Bella Italia Peterborough. Reservamos una mesa para las 8 pm para celebrar mi cumpleaños, así que un poco antes de las 8 pm llegamos allí y luego vino el camarero - Mark y dijo que teníamos solo 1 hora para pedir, comer y salir, lo que nos hizo sentir muy intimidados. Como teníamos 2 niños con nosotros acordamos pedir, a pesar de que pensamos que el camarero era muy grosero. Durante toda la noche Mark fue muy grosero, poco profesional y descortés. Al final, decidimos saltarnos el postre ya que ya habíamos tenido bastantes groserías por la noche. Hablando con Harry - gerente (que era profesional) informamos del incidente, luego pagamos la cuenta y salimos del restaurante inmediatamente. Mi señora tuvo que intervenir pero mi deseo era resolver el lugar de una manera muy hermosa. El peor lugar y la peor experiencia. No se recomienda.

Bella Italia Peterborough has incredible friendly, hospitable, knowledgeable and helpful staff. The food is fantastic and great value, but the staff make it a great experience.

the spaghetti bolognese was appalling, tasted like leftover food and it had no cheese - I am disappointed, especially for the price I've paid for it.

Amazing as always! Great staff and super friendly.

We went to Bella Italia this evening for food after I received a birthday voucher .. haven’t been for years and thought we would give it a go .. we were super surprised! Customer service is something I think is lost in many places now .. but Mark and Harry gave us hope! They were amazing hosts, bantering and having a great laugh with us and others around us .. we loved the food too .. considering it’s a chain restaurant the food was of a decent standard I had goats cheese pasta, hubby had spinach and ricotta cannelloni which were both hot and tasty .. we did have to ask for black pepper and Parmesan but not a big deal .. the caramelised onion flatbread and chips were equally lovely .. A completely wonderful couple of hours! We may even return! Providing Mark is on shift .. give the guy a raise! Thank you ☺️

I do not recommend!! The food has no taste at all. I will not go there again

Good ambience, excellent food with exceptional service. All because of staff who paid great attention to detail and made us feels extremely comfortable. We would definitely recommend Bella italia Peterborough and look forward to visiting again.

Love the food here , get great service every time , I highly recommend

Our family of four went to celebrate my daughters birthday. Our waiter was Mark who was very polite and friendly. We had pasta bolognes, pasta gamberoni (king prawns and chilli), mushroom rissotto and a marghareta pizza. All the food was truly delicious. We were served promptly and Mark even sang Happy Birthday to my daughter (with great gusto, much to my daughters embarrassment.. lol.) Hugely entertaining. Will definitely be back for more. Well done Bella Italia (and Mark) for our memorable meal.

Mark was amazing and great fun to talk to. Got to talk about various different cultures, he was very well versed with multiple languages. Food was decent fast service.

Mark is amazing, makes the trip 😃 so welcoming and funny and chatty. Amazing person very lucky to have him as part of the Bella team. And food was lovely too of course

Absolute class staff. Especially Josh. He’s my big daddy xoxo.

We had a walk in yesterday (06.02). It was less than two hours before closing. More than half of the restaurant was empty but the gentleman working at the bar found it appropriate to keep us waiting to get seated for 15 mins. None of the tables were reserved. I have no idea why we had to wait. They made two ladies who arrive before us as well. Service was below average. The seats were filthy and we had to wipe them ourselves before we were able to sit. The portions went down at least by half. Granted we are not regulars there, we dine here once a month. It will be too long before we dine here again. I'd recommend spicy sausage if you ever get a table.

Preciosa comida familiar temprano por la noche. Buen menú, buena comida pero sobre todo un gran servicio. Atento sin ser intrusivo. Gracias Mark.

Becca! What a waitress! Thankyou so much for your smiles, hard work during a busy hour and your hospitality

Recommend by my sister to visit Bella.. was greeted by lovely young girl called Becca. She went above and beyond to accommodate my family’s food allergies and intolerance making sure my kids enjoyed their food, putting my mind at ease as parent to enjoy my food out without worrying that their food not being as it said on menu and not meeting their food requirements. Have recommended to family and friends to visit and if possible to ask for Becca as she was just brilliant. Will be visiting again soon..

Had a nice dinner tonight , food was nice and quick and had a lovely server (Mark) who was very attentive .

Great meal at Bella Italia, Our waiter Mark was amazing, he is very attentive and great fun, made our night

Food was lovely, very quick service and nice atmosphere. Server (Mark) was very attentive and helpful.

Absolutely brilliant surface, food was spot on cooked to perfection and the waiting staff made a amazing atomosphere

Our server steph went above and beyond on our visit the chef Nelson cooked up a storm couldn’t recommend any more

The lady called stef was very helpful and funny and Nelson made the great experience with the food

Fuimos a Bella Italia Peterborough para el cumpleaños de mi marido con la familia. Mark era una delicia absoluta y nada era demasiado problema para él. Nuestro hijo de 4 años pensó que él era hilarante y a ella le encantó el feliz cumpleaños singalong. La comida era preciosa y fresca. Sin duda volveremos.

Lovely meal and Mark the waiter was very attentive. Would recommend.

Mark is a joy to behold, always smiling and the chef baby thiago cooks lovely food ! X

Mark was lovely and made the whole experience better. The food was delicious and the service was extremely quick.

Baby tiago and Mark were brilliant. Made the visit exceptional

Mark and baby Tiago were absolutely incredible and made our lunchtime experience an absolute joy. Thank you so much. We will be back!!!

Love this place great food and easy to get to

Great vegan options. Good food and excellent service. Mark was brilliant.

Food cold. Cookie dough wasn’t dough it was rock hard and inedible

Unfortunately Bella Italia is sadly a waste of your money. My wife is 5ft small Asian, and she orders the Carbonara, and it’s tiny, for £16 or thereabouts abouts. It’s not even a meal. The pizza was good enough. But most offensively, as a starter I ordered the chicken fingers sharer. That’s Round £11/12, there was these lifeless skinny chicken fingers and only about 5 or 6 of them, truly mind blowing how this is allowed to happen. In the end our meal cost £70 and we would never attend if it wasn’t for the vouchers. Can you IMAGINE being cash payers. Been three times, just to make sure before I wrote this as I don’t like leaving negative comments. But this restraint and Bella Italia in general are ABYSMAL for your money. The food is … average. Pasta the cheapest ingredient on the earth with some tomato sauce and somehow they managed to charge you north of £16 a meal. Even after the starters and the meal, my wife made me stop at McDonald’s because she was hungry. And she’s TINY! Sadly I don’t recommend them. Staff were lovely but a bit common. It’s an avoid for me.

pizza over cooked and dry the beef lasagna very small potion for the price I've paid and arrived cold

£14.99 per Carbonara. 3 ordered so would have been £45 paid and the 3 little trays made up a plate full. Portion size was horrendous, all 3 were stone cold and to be honest, taste was poor except you could really taste the bacon pieces. Thankfully I had a code with money off, but I’m still angry that I paid what I did for such a poor quality of food and 3 people feeling like they haven’t eaten.

Dined here earlier and thought it was superb. The food was amazing. Our waiter, Samuel, was excellent, very pleasant and attentive. Definitely a good place to choose for good food and great service!

Really nice food would definitely order again :)

Very Very good service could not have been better

Last minute dinner as let down where we had been booked. Walked in and were seated immediately. Mark is amazing! Very welcoming, always cheerful and lots of fun. We had a birthday deal but Mark alerted us to a better one… Food was excellent. 🙂

We visited this evening for our son’s 7th Birthday. The service from Mark absolutely fantastic, he made so much effort to make our son’s birthday extra special. We have always had a brilliant experience when visiting this restaurant and we will definitely be back.

Mark was delightful and helpful. Great service! 🥂

We always visit BI as they offer a large range of gluten/dairy free options, staff are always so friendly and helpful, Mark is exceptionally welcoming and offers the best service, will always recommend BI.

Mark was a top man very enthusiastic and an absolute star 10/10 staff member

Delicious food. Amazing staff, wo dedicated to look after the guests and so patient with the children. Thank you very much for looking after 6 of us.

Mark at Bella Italia was absolutely fantastic. He was incredibly good with my highly energetic son, making him feel welcome and engaged throughout our visit. Nothing was too much trouble for Mark – he went above and beyond to ensure we were comfortable and happy. His friendly demeanor and genuine care made the experience so enjoyable. A true gentleman – thank you, Mark!

Very good food and the staff are excellent. Spoilt slightly by the noisy kids birthday party that seemed to be largely unsupervised. Otherwise excellent.

Mark provided an exceptional dining experience with his outstanding service. Has great energy too, makes the dining experience phenomenal.

Hopefully you guys get Mark because he is amazing

Mark was amazing , great service and great conversation. Thank you for a great visit.

Had the best service with Mark this evening! Thank you for your impeccable service!!

I paid nearly £5 for 18 fries. Absolutely embarrassing

Mark made Bella Italia - Peterborough

Wonderful service from Mark , he really made our experience unforgettable , the food was brilliant and he just topped the night off with his humour and attentiveness !

Had a lovely meal. Mark our server was wonderful, really made our night.

Mark our server was amazing! Food was lovely too :)

Went to Peterborough Bella Italia the main server there he was amazing I absolutely loved him sung happy birthday and made mine and my partners day!

It's was so good, one suggestion for outside needs to have bin for smokers ash tray or bin for it

Great Atmosphere, all staff were amazing, Mark our service was outstanding and made an awful day more bearable

Such lovely food by Colleen! Can’t wait to visit with the family soon. 🎅🏼 🎄

Just had another wonderful Fun evening at the Bella Italia, once again the food was excellent and Mark made us giggle all evening with his fantastic front of house sense of humour. Will definitely be returning in 2025

The atmosphere in the restaurant was lovely and comfortable. We were greeted by lovely servers and served extremely quickly. the food and drink were fantastic. The vegetarian Calzone tasted gorgeous, it was a bit of a large portion but nothing to complain about!

Great service by Colleen last night will definitely come again. Amazing experience food was excellent as always.

Pizza was cold when it came out. The chips were Luke warm and the beer was Luke warm. The service wasn’t great yes it was quick service but I wasn’t asked if my meal was okay when I was eating and I wasn’t asked when I paid for my food if everything was okay. Eaten at better Italians. Pictures on the website are nothing like the food come out like (fake)

Took my 2 boys for dinner here and the service was great! Especially Poppy she made us feel welcome and was happy to help out when we spilt a full glass of juice all over the table! Definitely will be revisiting

Mark served us, very friendly and helpful. The meal was good but the tiramsu was extremely disappointing, it was tasteless and dense not the light creamy flavoured dessert it used to. The first time in years that we have been disappointed by part of the menu

Food was good and hot and very tasty

Had a great night eating out here with the best service we have ever had by Mark he was funny and understood all our needs What a great asset to this place Food was lovely and cooked to perfection