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4.0

Based on 1 opinions finded in 1 websites

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Nº 293 in 472 in Sutton

Score
OpinionsNoteGoogle14.0

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Having previously had enjoyable visits on 12th-15th April and 27th-29th December 2023 I tried booking for January in several weeks time 2025. Payment was taken by booking.com and PayPal but failed to receive any confirmation emails from booking despite payment leaving my PayPal account I then spoke to the manager to see if the confirmation of booking had gone through on their system and provided screen shots of transactions etc The manager accused me of a "lame attempt" to pull the wool over his eyes and claimed I've never stayed their before despite proving evidence I infact have not once but twice... After calls to booking.com and PayPal I have received a refund as there was a technical glitch meaning money has been taken but not confirmation sent to Sutton Staithe or myself. The unprofessional demeanour of the manager has meant I've taken my custom elsewhere.

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Le di a Manzes Sutton una gran crítica hace un par de años, pero siento que la anciana que me sirvió era una miseria y cuando fui educado y llevé mi plato hasta el punto de servicio (como me criaron para hacer en un café o pastel una tienda de puré) ella era simplemente miserable y grosero ... no dijo gracias y me dijo que debería haberlo dejado en la mesa! Si queremos que tradiciones londinenses como esta sobrevivan, no empleen a miserables ignorantes...