Wild Bean Cafe in York

JRA Family Restaurant Limited. I believe the software of the service ordering terminal has and is overcharging Gives unclear Tax invoices. And the general public should be aware Franchisee of McDonalds Restaurants Limited St Nicholas Avenue, York YO19 4TA McArthurGlen PLEASE DO NOT CHARGE PEOPLE MORE FOR THE ITEMS YOU SUPPLY THEM THAN THE PRICE CLEARLY ADVERTISED. My expectation when ordering my food is to have clarity transparency and does Not lead to me being charged more than the items that are clearly advertised It can be confusing if the receipt does not reflect the price advertised at the restaurant. Expecting people to have to solve the quiz purporting to be the Tax invoice.. Im sorry if I find logic and maths simple as they are not a matter of personal opinion. The answers are accurate or inaccurate. My two food items were to me overcharged in the region of 30% My wife’s meal I am not contesting, even though on the same invoice, only my own appears incorrect. Finding Mathematics easy that is what I chose for my degree. Following University as I was going into management and for my management qualification earned I also studied the law. 55 years ago it appeared fairly straight forward but the were loop holes and when computers came in to retail it needed strengthening with the Consumer Right Act laws and updates later. It distresses me that so often computers are used to replace people despite any benefits they have. After fifty years creating and managing computer systems I am sure it is not often the computer at fault but the software they use. The tills will be linked with the same software as the Computer service terminal will replicate errors on both devices making the restaurant manager little chance of seeing the truth. Emma the manager explained as best she could and was sympathetic to my situation and rightly tried to support her employers as she is paid to do, her explanation of the Tax invoice was excellent , but was not logical to explain why the service terminal advertised a lower price than was charged. I have photographic evidence. Emma asked me to speak with her manager to explain the receipt, not the fact that advertised and charged were different. Forgive me for saying but Emma in my opinion was far ahead the better customer facing person than her manager.. So if you eat their ensure you are charged what is advertised, The Consumer Rights act is now getting very much against what is advertised on On line systems which have errors.

This place used to good, but how bad is it now, wow, half of the order came, when I phoned to tell them he said read my order out then said yes they have missed things and would send it down now, when I phoned back 20 minutes later he said it was on its way, I told him it had been sat there for 30 minutes, to which he replied, why haven’t you ate it. Couldn’t understand I was waiting for the sauces and was unbelievable rude….. don’t waste your time and money

If you're hungry, avoid this place. 24 minutes wait for a microwaved bacon and egg bagel is unacceptable. Had to ask for a fresh tea, as mine was stewed and cold. Service would have been much quicker if the 4 staff cut out all the chit chat and focussed on the job. 13 people waiting for their orders at one point, some longer than me. Dreadful and not worth the money.

Food was fresh and staff were great