Papa John's Pizza in York

Ordered my food, it was running late so I called them to ask where it is, they said it's on the way so I go and wait outside. 10 minutes after it should've arrived I call the restaurant and ask where it is and they immediately reply "Your food has been stolen by the Uber driver." (I ordered on Just Eat) I asked them when they felt like notifying me my food was stolen and their reply was for me to go and complain on the delivery app I used. (ignoring my question) Absolutely zero attempt to rectify the situation, or even notify me my food was "stolen" which I find highly unlikely as it was already late before it even left their restaurant.

Ordered a chicken fajita and had bacon on it not good

The pizza was cold,was delivered by a young lad on a push bike and the pizzas was absurd disgusting,will not be using them again just tasted horrendous

Never on time when you order for delivery. Order in advance. Maybe two to three hours in advance. Because it won't come on time

I just ordered Medium meat feast nd it taste's great♥️.

Food lovely good taste and fast service staff is very friendly

Took an hour to arrive and when it did, it was cold 😕

Didn’t arrive after it said it did

Very good service Good quality food 🍕

They’ve given me something that isn’t even papa johns!! It’s a one stop bag with two bottles of what feels like drinks!

Disk not delivered, pizza is extremely small for the price

i ordered a giant choc chip cookie but got a brownie which we cannot eat.the label on the box says a cookie

Just got a double pepperoni pizza. Dried out and cold. Such a disappointing pizza. Didn’t look like any more than a regular amount of pepperoni either. Avoid.

food was cold as result of being late

Toppings of the pizza are hard to find. Just a thick chewy crust with lots of fatty cheese. Also it took ages to be delivered. Not a good value for money.

I ordered via Uber eat as I’m staying at the Travelodge at Picadilly as I was unwell. I ordered In and what an incredibly bad meal and disappointment with a tip included. I paid over £30 for two courses. I could’ve paid less at the Ivy in town, and what I got was cold or tepid food. The jalapeño poppers to be fair were not greasy, and I suppose that one point had been cooked well they did not taste of old fat, but they were cold and I paid close to £8 for those. Keep in mind the medium size, thin crust pizza did not look like the advert it was overcooked they There, but it was pretty much welded to thin base. The mushrooms were thin and welded in the pastry was incredibly hard to chew and had Of cold fat it was a disgusting offering. I called the shop and they offered to discount me next time I ordered. I pointed out. I was in a Travelodge and I wasn’t likely to order again, but I would accept a discount on that meal which they refused incredibly bad food horrible customer service they were over the estimated time slightly. He said the food left straight away while I’m telling you it was tepid And city that I know of is plenty of great food, and even the Wetherspoons downstairs I could’ve paid a third for something not inspiring but fresh and light and infinitely better. I would take notice absolutely dreadful It was a bad experience all round

I'm quite shocked to see the amount of negative reviews as the food we got tonight was great. Only complaint is the chicken wings were quite bland, however they were the plain ones. The pizza was bloody marvellous and the jalapeno dough balls were lovely. The website told me my pizza had arrived 5 minutes prior.to it's actual arrival which was weird but when I called up confused the woman explained in a nice way that they're just mega busy on Fridays and the weekend so the system can be finicky. I understood, the driver was very polite, I would definitely go again as it provides a bit of variation from dominos. It's like pizza hut and dominos combined. Also the deals aren't as good as dominos. they are good on paper... but it charges a bit extra for weird things on the website but other than that it's all good. All in all we enjoyed it, would definitely check it out again.

Ordered for delivery, waited well over an hour and a half and many attemps to call the store to see what was going on- no answer. Absolutely awful service and will not be ordering from here in the future, avoid this place

This is the worst Pizza takeaway I have ever ordered. Customer service doesn’t exist, ordered items and paid for which didn’t get delivered, yet refused a refund or to deliver the item. Avoid at all cost.

Go to Domino's instead, they're much better. Ordered a simple pizza and side which, after 1:45, arrived stone cold. The tracking app showed the driver took only a few minutes to get it here. Tried calling to complain but was instead hung up on. I gave up after the third attempt.

I am a frequent consumer of Papa Johns food, usually ordering several times a year. Since I moved into the radius of this particular outlet I have been very disappointed. Frequently items I ordered will be missing from the delivery, sometimes by mistake, sometimes because they didn't have the item and decided not to mention it. I would say probably over half of the time any drink you order will not come. At other times they send different items to what you ordered - a particular issue with their vegan offering. Sometimes by mistake, sometimes because they have run out of the vegan version and decided not to mention the substitution. So the "vegan pizza" might actually be the dairy one, or the dairy free ice cream might turn up as the dairy one. The sting is that they do not forewarn you about missing or substituted items and afterwards there is no clear method of recompense - no refund system. You can ring and complain, they make a note, or occasionally send the missing things if they were forgotten by accident. But generally I would have to warn people away - and myself!

our food didn’t look like what it was on the pictures of the potatoes, and our delivery person dropped our food when he arrived

Promised a full refund on 16th December 2023, still waiting for this to arrive!

Staying at marriott delta, ordered papa john's, arrived promptly, the pizza's and bits and bobs were top class !!!!

I ordered 2 pizzas and 3 special garlic dips and didn’t get any special garlic dips just tomato. I am allergic to tomato dip and this is the reason i removed them. I am not happy and now don’t want to eat my pizza without the dip. I have tried to ring a few times to ask to bring them and no answer. I am not happy.

Ordered online. Cancelled my order after 35 minutes. Accepted and shown as being prepared on the tracker. No reason given. Still open and accepting orders as i type this review so store closing not a reason to decline

food came cold, took over an hour and half to arrive. called the store and they said quote “it will take a while”

I ordered food last night and I waited up 2 hours for my food to not even come a huge joke I want my money back

Didn’t get all the items ordered

Terrible customer service and the food is hit and miss at best, sometimes great, sometimes cold, sometimes just bad quality control. Worst Papa John's I've ever used.

A warning!!! you may order but there's no guarantee it will arrive, not interested they tell me they gave it to the driver, don't care if I never received it!! No refund, no full order delivered, they couldn't care less. BE WARNED!!! Something has gone very wrong at this branch.

It wasn't the drivers fault the company agreed a time and then pushed it back

Worst pizza ever tried uncooked base soggy pizza never recommend to order

Terrible delivery and very rude people! Will not order again!!

Order never received! Says it’s been delivered but it never came. Never ordering from here again

Ordered pizza waited 2h then they just cancel 😐

Didn't have bbq sauce I paid for on the pizza and one wrong item delivered. Chicken poppers ordered, received spicy southern fried dippers. Not happy

Very late just short of an hour late and was missing a dip I had paid for

Miss items from the order and don't refund said items.

Don’t use, worst franchise we have ever ordered from. The Manager won’t even speak to you on the phone about a complaint

Papa Johns has really turned it around. Originally when they store opened up a few years back the Pizza was easily the worst of the big three but recently it has been our go to. The pizzas are hot, fresh and on time, they deliver further than anywhere else even though York is small anyway and the staff are friendly. The only downside is the really rubbish sides. This isn't a fail on the branch but more the company's options compared to the other big two pizza places. The tater tots aren't great and the jalapeño bites are ok. The garlic cheese sticks are really good though but a chicken strip, or bbq wing option like Pizza Hut would make this the go to for sides.

Paid for delivery and had to get dressed to go outside to collect as was told it is company policy .JOKE .and no Pepsi with the order so now eating pizza with no drink after spending £32

Absolutely fantastic food. However the service was absolutely horrendous. We ordered online, I phoned an hour later to see where the food was and they said they didn't have an order come through. We went to the store, showed them the order email and bank transaction, but they still made us order and pay again. Still currently disputing the first payment with the bank. Bloody useless

Ordered arrived without drink, driver said they should have called as they ran out, called them said it would be refunded, never was. Very shady!

Dripping with grease, luke warm and bland in flavour. Then turned my guts inside out at 5am. Avoid! Nothing like other Papa John's.

Use to love papa johns, but last few times its gone downhill, my daughter margarita has hardly any cheese, its like tomato on bread, the toppings are sparse, try not doing so many offers if you can't maintain the quality of the pizzas

Always late, I pre-order for a time and it's always an hour late

Ordered a double pepperoni and received a cold pizza that had barely any pepperoni. Tried to ring and complain but nobody wanted to know. Terrible pizzas and terrible customer service, especially considering the price.

Got some lovely pizzas today for my birthday, just perfect, thank you.

Over 2 hour wait for a single large fungi pizza. Was told 40 minutes when I called up they said another 45 mins. Simply not on for a pizza. This seems to be a franchise and I recommend papa johns look into this as there brand is being damaged. Do not order!

Shocking customer service… waited 90mins for delivery. Phoned up to find out where it was - told it would be another 50 mins… don’t order from here if you want to eat on the same day!

I'm order thiny crust I'm have different is very it is uncooked and chewy secound I'm order double mushroom but was only 5 sliced mushroom I'm order XXL and a have just one small dip. When I call to back to the shop and speak about my order them cut my off.Very rude person just one no wants hear my complain My pic in the wall look much better than pizza.

Usually a big papa John's fan but I'm unsure folks in this store have had any training as iv had better pizzas out of Aldis freezer section. It was dry, cold and had next to no topping on this. A very expensive lesson learnt and will be heading back to dominoes ASAP.

Very friendly and helpful service

Wasn't very nice wasn't upto expectations

Quick , efficient service and superb pizza's

Lovely pizzas, but a nightmare for parking.

Placed a telephone order with the shop , all fine then received a call back from the store manager explaining that they had overcharged by £5 . Called back the next night and sent be free of charge a xxx pizza and side . Thought this was a above and beyond any of my expectations and was really happy with this service and attention to detail . Can’t say enough good things about this customer service.

How can you rate Papa John's with anything less than five star excellent service excellent food love it. Update called today and again a amazing pizza and really friendly staff , they even gave my Las a freebee. Thanks guys

Pizza was nice but could have improved delivery time

Absolutely ridiculous size of the pizzas I've just received phoned to ask and they hung up on me!!

Pizza is very nice, but it never arrives hot - warm at a push. Other than that, not bad.

Always incredible, Fresh and tasty Pizzas from Papa John's and Friendly staff

We ordered two pizzas for our kids after a long ride to get here. Our order took well over one hour to arrive. There are many other options available in York—strongly recommend you order from somewhere else.

Love Papa John's by far the best pizza

Some mixed reviews over the years but I have to say I can't complain. Camping at the nurseries Caravan park and needed a quick and easy option to get us through a late tea. Googled nearby takeaway and with good past experience of Papa John's at haven sites we decided on this option. Used the just eat app and left a delivery note explaining the site location with my contact details. The app suggested a good 30 45 mins delivery which surprised me considering the short distance and a Tuesday evening order. After 15mins I got a call from the driver, an extremely decent gentleman just confirming directions as he'd never delivered here before and true to his word he was there in just over 5mins. Top marks for delivery. The pizza itself, a simple large original Margherita was just as we expected. Again top marks.

cheap chewy odd smell taste pizza ,good size chicken wings, discounts available.

Basically tastes like your standard kabab house Iv had papas else where and they taste different Tomato sauce lacks strength

Very nice staff, 1 of them gave me a free Magnum!

Parking fully on the footway is both illegal, selfish and malicious.

Pizzas were all good apart from the vegan one i accidentally ordered. The "cheese" tasted literally of vomit. They should have a separate vegan option in my opinion rather than mixing them in on the main menu in order to avoid confusion. First pizza I've ever found inedible in my 40 years on this earth!

Fast delivery and taste good :)

well well well, that was the worst pizza I've ever eaten and the second worst I've had included chicken bones. it's quite the achievement, creating a pizza both tasteless and disgusting in the same mouth full. went for the vegan option and I'd rather have the blood of a thousand animals on my hands than put myself through the misery of eating their vegan 'sausage' ever again. the cheese tasted like old Philadelphia, the mushrooms were cold and the base was half cooked. tbf, quick delivery, but I'd sooner it didn't turn up!!

ordered with meerkat meals so got half price pizza after spending £30 thank god it was half price I wouldn't of paid full for luke warm pizzas which dont have any flavour on them and the potatoe tots were also cold when we picked it all up wont be going back there again!!

The dirtiest and worst food you can find only at papa’s john’s, don’t make the mistake of losing your money and risking your health by eating from here.😝😝😝

No option for zero stars. Member of staff couldn't understand what I was asking. I politely asked several times to no avail so I asked if I could speak to the manager, and got hung up on. Regular user of this branch but not anymore

Was unfortunate enough to order pizza for the whole family costing over £50. Pizza was never delivered. Gave in eventually and gave the kids pasta at 9pm. Just Eat and papa .John's refuse to refund money over £50 out of pocket. Apparently Papa John's are the only company not to care about NHS frontline staff right now. Well done guys

Great quality food However my order was missing a bottle off Pepsi. I heighlighted the issue this with the driver. The driver denied it was on the order 3 times until he looked at the receipt. He responded with 'it's not my problem, you will have to ring up and get a refund'. This is not quality customer service

Both pizzas that I ordered was very nice and would recommend and go back. Down side was waiting an hour for the pizzas and I am literally ten minutes away. I had to call to see if my order was still coming and how they answered the phone was unprofessional but did apologize!

I ordered the pizza at 18:37 and it got delivered at 20:05. Bit of a long wait. I called to say that's it's a long time to wait for a pizza but they didn't seem to care. Would recommend dominoes over this if you live a bit further away from the shop.

Good pizza as always. Order was quicker than the app said. Nobody

Don’t order from this place. bad management and service

Never receive my order... Total scam

Long wait for delivery, an hour and a half. When called to chase was told we'd get some free chicken wings. When delivery eventually turned up, no chicken wings. The pizza was actually nice however we had upset stomachs the next morning. We hadn't eaten anything else other than the pizza. Disappointing. Will not use again.

Strange but the pizza was lacking in quality, their statement better ingredients better pizza needs re thinking. But their sides are great. And an hour to deliver so pizza was warm.

One of the best pizzas I've had, next time I'll ask for a spare dip

They do very good vegan options, including pizzas, marmite and sheese scrolls, wedges etc. Always friendly service.

Really nice pizza, they do really nice vegan pizza and really nice staff. I actually found a massive spider on my wall and I asked the pizza delivery guy to take away the spider for me he was awesome he just picked the spider up and took it outside for me I was very greatful because I hate spiders 😁. If you want really nice pizza order a papa John's pizza 🍕

Over an hour and a half, no delivery and won't answer the phone

Great value for money and delicious pizzas

The pizza base is the best part of the pizzas here - freshly made dough, not the biscuity base that seems to have come into fashion. £6.99 for a medium vegetarian pizza is pretty reasonable. Thing is, the sauce was waaay too sweet with big enough salt so I went back in to ask for a little more salt to be sprinkled on top - not an unreasonable request I thought. 'We have no salt,' I was told. Was offered piripiri or cesnik (not sure what either of these were, but the piripiri tasted slightly salty so I had that). I have to say that I wasn't thrilled by the taste of the pizza, the lack of salt in the shop and the lack of English skills of the person behind the counter. Don't think I'll get a pizza from here again. Shame, because other than those things the pizza was juicy and nice.

The freshest, tastiest pizza ever and great value with the deals. Papa bless

Don't order the potato wedges unless you like them undercooked to nearly raw. Potato wedges are my favourite snack and these are the worst I've had!

Excellent value for money with the deals. Really enjoyed our treat tonight.

Ordered a pizza on 15th September.From Acomb, York outlet Incorrect order turned up, 90 minutes later than told, despite several calls explaining order and that children were waiting. Manager apologized and kindly offered the same order for free next time. We asked him to note that on his system, as we did. Which he assured us he had. Rang this evening, guess what? No recollection of that. Shocker! After so.e discussion and being called back twice (had to speak to manager.. Who wasn't there) offered 1 pizza. (Less than half of our original order. So, although it says on every box, love it or its free, or some similar tripe. We actually got incorrect, terrible pizzas, 2 hours after ordering and had to argue over our Less than adequate compensation. Plus another ten minutes wasted, writing this. (Fortunately I can copy and paste to EVERY other social media) WORST SERVICE I have ever encountered!

Life savers really. Trucker stuck and starving, but they are going to bring me food, definitely going to be a regular thing for me. Thanks guys.

better ingredients, better pizza ... PAPA JOHNS

Love papa John's but.. Order a pizza over an hour ago and they just called to say ours gong to be another hour. The last time I ordered they delivered a large not xxl. You wait that long you don't want to wait again... Unless you know you want pizza 3 days in advance don't bother ordering.

The best pizza ever ever ever ever ever ever ever