Wild Bean Cafe in Cheshire East

Saturday 9th December 2023 We call in this wild bean on a daily bases and even know 90% of the staff on duty and praise must be given to these members of the team Kat , Clint , Andrea, Ocean, Adam and the recently added team member Bailey for the outstanding customer services During the last 3 visits we noticed a mouldy smell coming from the coffee takeaway cups and yes we complained to the staff who exchanged the product and everything was okay However today's or rather this evenings visit we noticed the Manager was on shift with Carl. So thought it best to bring the issues up with her to be told in such an unprofessional manor to and I quote her words " BLOODY GO TO CO-OP then our cups aren't mouldy it's in your head in a tone of what can only be described as a Bully / somebody trying to be over powering when been put on the spot with what can only be seen as a matter of public safety having worked in a coffee shop so know that if there's a mouldy smell it's either the cup which has got damp after explaining that it only smells when the hot product is inside the cup not when empty this is due to the milk lines NOT BEEN CLEANED DAILY AS THEY SHOULD BE Which I told the so called manager to be told to P**s off to CO-OP then it's the next junction as she continued to laugh along with her side kick or rather puppet as he thought it was funny too Well manager Tracy and side show Carl it's great to see you take health and safety seriously I just hope nobody has been I'll through your neglect of health and safety By the way when will the refund be issued or will that go in your pockets like most other things