White Hart in Exeter

Poor customer service, complained regarding beer as tasted bad. Took back straightaway and instantly got challenged, his response was, I ve just changed the barrel and asked me What's wrong with it.... after explaining it didn't taste right and his blank childish response I couldn't be bothered to have an argument and just said I'll order something else and just bill me for it then... seeing as we are ordering food and we spent over a hundred pound and even said, at the end, are you seriously gonna charge me for that pint and again, got defensive and did charge for it. Food was average at best and wait time poor.

Needs work to get up to standard of local competitors. If using vouchers, get your magnifying glass out to check the terms and conditions!!!!!

I was here with my family, the entire experience was wonderful, from the greetings and treatment by the staff to the quality of the food. We would certainly come again.

Stayed here on a tour to Cornwall. Excellent customer service, dinner and breakfast was delicious. The room has new carpet and painted. Bed was so comfortable. Spacious room. Highly recommend to anyone who is looking at staying in this part of the world..

Excellent service . Staff friendly and efficient. Lovely food and atmosphere. Must visit if in the area .

Warm welcome on arrival. Ordering on the app was super easy, with the food and drinks both arriving quickly, and the food was hot and very tasty. The staff were all friendly, all in all a great experience and we will definitely be back!

Food was delicious and team were lovely, can’t wait to visit again soon!!!

Went in to the white hart today for a lovely lunch with my friends, menu is really good something for everyone so impressed, staff was so nice aswel Louise and max made it so much better for us, we liked how well staff members get on was lovely to see, drinks lovely and so was the food will be back soon for sure thank you and we’ll done doing a fantastic job there.

The bar man was very unhelpful and in my opinion rude, I tried to order food from the app on my phone and I couldn't see what I wanted that was in the menu, I asked the barman if it was available he said he didn't know, I asked if he could ask the chef he said no. Afterwards he brought my friend a drink to the table which she had ordered on her phone, I was trying to order on my phone but again the product wasn't there so I asked the same barman, his attitude was awful and told me to walk to the bar to order. We drank our drink and left, also had to pay to park to visit and we won't be coming back .

Excellent central location, good food, drink and breakfast choice.

Really nice clean room,and a great car park only £5 for 24hrs , spot on really nice stay

Had a lovely time staff, very friendly staff ,room was very clean bed and pillows were very comfortable, food was excellent will definitely be back highly recommend

Ollie was excellent at making us welcome,good service,food was good ,very satisfied

Olde worlde. Great classic story reading sessions. 2nd and 4th Monday

The food was alright, however, it was cold inside and I didn’t like the design of the room where I was siting.

I want to express my huge gratitude to bartender Diana! Excellent service, a friendly atmosphere, and a professional approach to the job. She not only prepares drinks quickly but does it with a smile, creating an amazing mood. The cocktails are top-notch! I will definitely come back again. Thank you, Diana! Если нужно что-то подправить, скажи!

Stayed in the hotel for 2 nights. Excellent value for money. Location is very central, just a few minutes walk into town. Clean rooms, plenty of space and comfortable. Staff are super friendly

Very much needed catch up with some friends on a Sunday afternoon !! Louise was very polite and professional and made us feel very welcome. Even better the sun was out also. Keep up the good work 👍 xx

Staff very helpful and friendly food was lovely great atmosphere. Definitely recommend the white Hart.

I had lunch here today and it was lovely. The food was great, the ambiance was charming and only was fabulous! He recommended a lovely lunch, turned the heating on for me, and generally ran around making my experience is fabulous as possible!

Always great service and good food

The White Hart hotel is showing its age decor -wise. Staffing is stretched and the current refurbishment cannot be completed quickly enough. Location for the White Hart is a huge bonus for visitors to the magnificent city of Exeter.

Bit of weird situation. Popped in with my family and greeted by a lovely man who sat us down. Ordered some burgers at the bar and spoke to another man with glasses and tattoos who was not only just rude to us but swore as I had my daughter up with me. He was in such a foul mood. Burgers were decent to be fair and cider was over priced. Kind of spoilt the evening and doubt I'll be back, thank goodness for the spoons right beside.

What great place to stop very friendly helpful staff and the gentleman who was originally from Yorkshire who served us breakfast was great nothing was too much bother to help you will definitely be stopping again

5 stars are for pub building only, Sunday roast was ok but served on cold plates is inexcusable, other diners had also complained. Two real ales served be 2 young girls whom need to go on a customer service course. Was given a knife only after food had arrived so then had to go get a fork. Good value but could be so much better.

Ollie and Max were very polite and welcoming. The food and drinks were fantastic! We will definitely be returning again. I highly recommend this establishment. 10 out of 10.

Me and my partner booked last minute, not expecting anything too much as it was only £50 for the night. However, when we turned up the staff were lovely the building was beautiful and most importantly the room was clean, comfy and spacious. I will definitely be coming back again in the future.

We stayed in a nice comfy room, the location was perfect, just a few metres to the town. They also had a Witherspoons opposite which was great for cheap drinks and breakfast. We did have one meal at the White Hart, and it really was fantastic. Staff were friendly and attentive. The receptionist was slightly unwelcoming but she is probably new or shy 🤗

Lovely food, attentive staff and great atmosphere overall wonderful experience

Lovely place to meet up with friends. Food is great. Nice atmosphere. Delicious steak! Everything cooked to perfection, served promptly and reasonably priced. We also visit every year for Christmas menu which is superb.

Lovely pub the food was nice were very warm and welcoming with a nice atmosphere

Great place to eat, Nigel (the manger) I assume was very helpful. My wife has a peanut allergy and he helped us though the whole process. Would recommend

We had a lovely visit while staying in the hotel, hot delicious meals, great friendly staff and perfect beers. We will definitely be back soon

I had a lovely stay and as a solo traveller I felt looked after.

Visited last Saturday whilst in Exeter, could see that they were making some improvements to the wonderful old building. Worth a visit if even just for the history. Lovely helpful staff and greatly priced food x

I heard a member of staff named Nigel swearing at another guest over a coffee, I believe they asked for one and his response was along the lines of “we are not a (swear word) coffee shop.. I’m not sure if the exchange was supposed to be a joke but the guest did not seem best pleased and they walked out.. My food was poor nothing special and the building seemed run down, was visiting on a shopping trip in the area. I did ask a member of staff for the man’s name for the purpose of my complaint.

Lovely old pub,the barma was friendly and helpful, honestly can't fault it

Went for a drink with my little dog - it was a lovely afternoon

We booked for Christmas day lunch and the food was excellent. We were served by Nigel and he was brilliant. He made us feel welcomed, he was friendly and nothing was too much trouble. Thank you for everything.

Beautiful place, nice atmosphere, friendly staff, good food.

Lovely welcoming pub. Staff are friendly and work tirelessly to ensure a happy visit 😊

Despite it being shut down friday and being extremely busy we couldn't fault the service or the food

Our beloved White Hart has had its day. Our previous two visits were poor this one was the worst. Lacking atmosphere, scruffy decor, absent staff. When they are in attendance they are chit chatting across customers. Nice enough but need some training on thier purpose, focus whilst at work. Food poor and missing items once delivered to our table. Some drinks are unavailable.

The place has a nice old-world atmosphere. Drinks are OK. Avoid the food

Food wasn't great. Service was extremely slow but they did give us a free bottle of wine for that.... when we checked the bill we noticed that people were charged different price's for the same drinks.... they did refund this once we pointed it out..... don't think we will come here again

Really polite friendly and welcoming. The pub has lovely atmosphere. The food was great value for money! And i was with a party of 11 all the food came out together top notch!

James was extremely accommodating and gave us great service. Love the White Hart. Food was very reasonably priced and delicious

Nice little quiet place if you want to get away from the main drag for a little bit.

Came for food last on Tuesday evening, service was incredible and the food came out fast was delicious

Stayed at the hotel for two nights. It was very comfortable and a very central location. Stayed in the older part of the building with a great room and plenty of space. Room needed a bit TLC, but it didn’t detract from our experience.

Ordered on the app, I waited 45 mins for drinks to arrive. A bit busy but 45 mins unacceptable

We had an amazing time celebrating our XRacing team Christmas dinner at the White Hart, and we cannot recommend them highly enough! Throughout the whole booking process they thoroughly answered any questions we had and checked in leading up to the date. From the moment we arrived, the staff went above and beyond to ensure our evening was perfect. The food was delicious and the night went so smoothly with thanks to their amazing servers! Especially Max, Aimee and Louise. A Big Thank You to the White Hart, we all had an excellent time! XRacing team

Lovely meal for mums birthday. Great service, friendly staff. Food arrived quickly and was thoroughly enjoyed by all. Will be back :)

Great historical place with great staff to very friendly and knowledgeable Nigel and max was fantastic they made our night

The Hotel/pub is well located in Exeter and also a reasonably priced place to stay until you consider the following. We stayed in room 24 which wasn't fit for occupation. The room fronts the main road, has a mattress that has broken springs and is permanently hot, even when the windows are open (in late November). See images to show the quality of the curtains and mattress. No wireless connectivity and when asked member of the hotel team said the service was ‘working perfectly fine’ (see image). Entry and exit from the hotel onto the street is via the courtyard where the smokers and vapours congregate so entry and exit from the hotel onto the street is not that pleasant when you have to walk through clouds of smoke being exhaled by those clustered in the space. No members of staff around on Sunday morning at check-out to discuss these issues. A very disappointing experience.

Google maps states kitchen closes at 21:00 but when I arrived at 20:50 I was told you can't order after 20:45. Sure would have been great to know that before making that my dinner plan. And the toilets were in an absolute state. Edit to add, since I can't respond: I was part of a large group that had booked, and arrived at varying times.

Really friendly staff and the restaurant served a good breakfast and evening fare. I stayed 2 nights and the location of the hotel was central and particularly convenient for my work commitments.

Haven't been here for a while but What a turn around. Thought we'd pop in with friends who were visiting and staying at the hotel and ended up ordering some food We had been before 3 times for roasts and burgers and I'll admit I didn't feel the roast was good at all and not really a service with a smile but seeing as friends were there thought we'd give it another go it was great we will definitely be back. It was fab the roasts seem different after seeing our friends come out I decided to order one it was lovely and the gravy so much better . Seems some changes with everything and it all looks cleaner. Atmosphere was lovely and the staff lovely and attentive We decided to come back the next evening for drinks to say goodbye to our friends which was equally as lovely it's got a really nice vibe about it. Looks beautiful with all the Dec's up Met the lovely bar staff who were sweet and funny 2 lads one I think called ollie? a new girl I believe chloe? And a tall lad with brown hair (names I heard being said sorry if I'm wrong) I'm sure there might have been another one aswell? . So friendly all smiley and happy. Was a busy night The lads were great and Chloes a sweetheart all are an asset to the pub and hotel. You've got some great staff . We are bringing family back soon. Glad to have given it another go.Compliments to the chef aswell Thank you

Great location, lovely clean room, great service at breakfast time from Ollie, he was very helpful and nice. Good food. Would recommend

A framed picture detached from high on the wall in the pub section and bruised my wife's arm. We barely received an apology. If it had landed on someone's head there would have been a serious claim. The shower needed maintenance, the fittings weren't tightened and sprayed everywhere. The heated towel rail did not appear to be heated. Both soap dispensers kept falling off the walls into the bath and the sink. Please install an additional shelf in the bathroom for toiletries. The one under the mirror is just big enough for a couple of toothbrushes and a tube of toothpaste, not much else. The street outside was noisy all night (shouting, car doors banging) but I know you can't do much about that. On the plus side the room was a sensible temperature and the mattress was very comfortable.

Had a breakfast there and the food and service was top notch. Really enjoyed it and will be back again with my colleagues on a weekly basis for our breakfast meetings. 100%

Good hotel, convenient location, in the very center of the city, there is parking. The rooms are spacious and clean, the staff is polite. The hotel also has a pub where can eat delicious food, including breakfast and don't have to go anywhere.

Great food, fast service even when busy. Lovely ambient atmosphere in the restaurant.

Great food had the spicy beef burger and it was amazing. Staff were helpful as always would highly recommend this place.

We have just been to the White Hart Hotel Exeter for lunch. As we always do when in town. My husband ordered a mixed grill. Which was over cooked. Steak was asked to be cooked med/rare. When he cut into it it was very well done aswell as the gammon and sausages. I spoke to the man behind the bar. Who said he would speak to his manager. To come back and said they could not offer a refund. But they could re do the food.but at this time he was put off cos of the meal being over cooked. The service was very bad indeed. No apology for this at all. I will be looking into this futhur with trading standards as it was discussing that nothing was done about the food being dry and over cooked. It's not a good way to run a pub. Let alone a restaurant when the person behind the bar says to me. I don't know what I can do about and just stands there. When he can see its over cookes Don't ever eat here if you want good quality food. I think weatgerspoons would be a better option

Good drinks, Max behind the bar was very helpful and gave us good drinks advice. Really nice aesthetic for the Pub. Hidden gem in Exeter

Great food, friendly and helpful staff

At 8.30pm we weren't able to eat

HMCTS 371MC511 (Provisional) Pateley Bridge 13 v The Crown conformal mapping White Hart Hotel Exeter Speedwell Trust, Ormonde Quay Towan Blystra Newquay

What an absolute train wreck of an experience. Popped in for lunch on Saturday with the wife. Asked for a Pepsi and orange with soda. Got the Pepsi and orange and lemonade. No biggy easy mistake let it slide. Chose a table chose the food and ordered. Simple order loaded Fries and a tuna melt. Loaded Fries arrived but loaded with what? There was a mere sprinkling of something and no tuna melt? The Guy then radios the kitchen and places the order with no apology. We think maybe he just forgot to bring it. Nope. After about 5 maybe 10 mins I go and enquire only to be told it's coming soon. No no no. Asked to cancel tuna melt and Asked for a refund Refund given and also for the unloaded Fries along with the faintest of apology. Finished drinks and left hungry dissapointed and annoyed that lack of service is possible. Marston's your pub lacked any atmosphere it lacked any customers other than two other cpls and totally lacked in the provision of food as described on the menu. As I said a total train wreck of an experience!!

Food & service was excellent. Late vacation of our reserved table but we got it eventually (didn't adversely effect our visit). New member of staff was very friendly although still quite inexperienced but we all had to learn our jobs initially. Will definitely visit again.

Great food at reasonable prices. Good service too. Will visit again when back in Exeter.

Great afternoon spent having a few drinks. Sally at the bar was fantastic alongside Louise Couldn't recommend the white hart enough! A pleasant Saturday afternoon

Great, friendly pub with an excellent beer selection and a very nice place to stay the night.

Staff were amazing! We were staying for our anniversary and doing some Christmas shopping. The room was clean, food was fantastic and reasonably priced. Couldn't ask for a better stay. Big thank you to Sally, Amy and Louise. They were brilliant, helping with local knowledge and doing everything with a smile 😃.

Really solid food and super value for Money... Love the pubs and great relaxed style and always excellent service... A great drop in for some lunch or dinner

Chips and peas were cold And forgot 2 people's meals And the toilet door kept banging

We booked a table for my 9 year olds birthday, 4 girls myself and my husband. It really was an absolute pleasure. The staff were AMAZING and really made us feel welcome. We use to come a lot but having moved recently don’t come into town as often but I can honestly say when we do we will be back again. The food was excellent value for money and drinks fresh with lovely wine. My daughter was made a special desert too. I’m sorry I missed getting the lovely ladies name who mainly served us but I want to say thank you. The whole team was fab On a very slight negative sorry, I really feel the ladies loos could do with some up keep! But this is not a reflection on the staff

Love the place nice to sit out side on a chilly afternoon with mates

Poor service, waiting over an hour for food with no apology! Food was not worth the wait... Steak well overcooked and dry . Will not visit again!

Disappointing , not all menu items available. Similar experiences on previous visit. Bar staff abrupt and less than professional ( eating crisps whilst serving customers) Food not as described in menu Hunters chicken was simply chicken and bacon .certainly not smothered in BBQ sauce and cheese . There is far better across the road in Weathespoons at a reasonable price .

Last minute booking which was easy to do on phone automated Staff very helpful and friendly. Lovely atmosphere sat in the barside and the food was great. We ordered fish and chips and Gammon and chips. Will be going back soon. Thanks

Do not go if you are wanting a Sunday roast!!! Because they won’t have any and won’t tell you at the time of booking. I called ahead and made booking for Sunday roast and there was no indication they didn’t have Sunday roasts and nothing on their website to say they had run out. Upon arrival the pub was empty, we had to search around for any member of staff. They were unaware of our booking and had no table prepared, and as we were going to sit down the person serving us offhandedly said they had run out of all roasts. Not a single one at 4:30 on a sunday, when the whole restaurant was empty. Can certainly tell why now

Food took over an hour to come out, was warm but not hot, the bar staff spent more time on their phone... toilets were dirty... used to love coming to the White heart.

We received a serious fine for unloading our luggage. Unfortunately, no one responded to an email to the hotel. Cheeky!

Great old building with decent beers & lots of little nooks if you'd like a bit of privacy.

Room wasn’t clean on arrival, cleaner was very rude. Took an hour after arrival for it to be cleaned. Food took exceptionally long despite the restaurant being empty

Very old building across the road from Georges meeting house, a weatherspoons, which is probably why it was quiet. Nice outdoor space to sit in the sunshine, a pint of Marston old empire, strong beer, went down very nicely.

Arrived late due to train, were very accommodating with a late check-in time. Nice clean hotel with a very good looking pub and restaurant area. Room easy to find. Room on smaller size but expected due to low price. Uncomfortable bed, but excellent bath/shower facilities and includes all basic amenities. Wish I could have arrived sooner as the food menu looked enticing. Easy check out, as keys were just dropped in to desk. Helpful and friendly staff made me feel comfortable and at home.

very welcoming and comfortable stay. food good, staff helpful and friendly.

Will not be came back every again. Food took 45 min. Awful customer service. Asked twice for pudding we had ordered same time as food and still took 20 min. Had to get extra parking cause everything took so long. No one asked if everything was alright with food. We cleared our own plates cause no one came near us after food was dropped off. Table was cramped and awful. Staff didn’t seem happy or want to be there. Really awful experience.

Food very disappointing, menu looks like a common corporate selection instead of anything unique. Ordered a tubs melt but the bread was really bad. Ditto with hamburger bun. They should at least toast them.

Sally, Kayleigh and Bryan thanks again for sorting a room on short notice. Excellent service room clean and tidy will be seeing me again : )

Amazing rustic pub, it's like stepping back in time, I will be 100% be returning.

Such a beautiful pub, didn’t stay in the hotel but we had lunch and sat in the secret garden. The nachos were amazing and the staff very friendly, the aesthetic is perfect for an old fashioned English pub. We’re absolutely staying here next time we come to Devon - Love from Jeff and Robyn on our engagement weekend ❤️

Awful service, really slow we ended up getting a full refund after waiting 1 hour and 20 minutes for food that never arrived despite being told 40 minutes previously that it was being dished up. Children’s food all came at out a different times and 1 plate was cold. Paid for parking and the sign clearly says we can reclaim the cost towards a purchase at the bar - however it didn’t include drinks - so the sign is mid-leading. Wouldn’t recommend.

We had an appalling lunchtime experience yesterday (13.9.24). The lasagne was over cooked and burnt around the edges. The garlic bread pieces were rock hard due to being overheated. The service was very slow with a very long wait for food to arrive. The French barman was apologetic and was doing his very best but clearly understaffed. Fortunately it did not spoil our day out in Exeter, but we will not be coming to the White Hart again.

✨️came here for lunch on a Friday with some colleagues from work. Had the hunters chicken and the jam sponge pudding on the lunchtime menu absolutely delicious 😋 would definitely recommend the lunchtime menu as with a soft drink it came to about £12 which is bargain ! Ladies who served us were really nice and friendly. It's a proper old old pub which is great, perhaps haunted ?! 👻 definitely come here for proper pub grub 🍲🍮

I had a pleasant one-night stay at the hotel. The rooms were of a good size and the bathrooms were spacious. The restaurant and bar offered a good selection of food and drinks at reasonable prices. The food was delicious and the service was prompt. There was ample parking space available, although there was an additional charge of £5 per night.

Popped in for a drink with my dog yesterday and it was great. Really friendly.