Wendy's in Maidstone

Omg I have had Wendy’s for the first time the other day it was unbelievably delicious I thought I wouldn’t like it as I was trying new things out as McDonald was my go to take out now Wendy’s has has the top of the list for me and the staff was so respectful and it was so clean inside was definitely go more often now

A Consistently Great Fast-Food Experience at Wendy's! I recently visited Wendy's and was once again thoroughly impressed. This location consistently delivers a top-notch fast-food experience, and it's definitely my go-to when I'm looking for a quick and satisfying meal. The food quality is always excellent. The burgers are juicy and flavorful, clearly a cut above the usual fast-food patty, and I really appreciate the fresh, crisp toppings. Their fries are also a personal favorite – perfectly seasoned and always hot. On this particular visit, everything was prepared exactly as ordered, and the freshness was evident. Beyond the delicious food, the service was incredibly friendly and efficient. The staff member who took my order was welcoming and helpful, and my meal was ready surprisingly fast, even during what seemed like a busy period. It's clear that the team here works hard to ensure a smooth and pleasant transaction for every customer. Finally, the restaurant itself was clean and well-maintained. You won't be disappointed!

Good Food & Lovely service from Fatou . Good tem work in there amazing

Baconator deal is amazing. The staff are so friendly and helpful. Fatou is amazing!

When we placed order, said would be here by 8pm - it turned up at 8.30 without ANY CHIPS FOR THREE MEALS

Fatou was very helpful very sweet

Excellent service from fatou thank you

fatou great lady i helped sell the business

Wrong items delivered, chips way too much salt.

Fatou and manager Chell were so lovely and helpful. Becoming a regular at Maidstone Wendy’s for this reason 🫣. Thanks guys!! 😁

A Hidden Gem in Maidstone – Wendy's Sets the Gold Standard I recently visited Wendy's in Maidstone, and I must say, it exceeded all my expectations. Having dined at numerous Wendy's locations across the USA, I was curious to see how the UK branch would compare. To my delight, this Maidstone gem not only matched but surpassed the standards set by its American counterparts. From the moment I walked in, the atmosphere was inviting. The restaurant was impeccably clean, and the staff were exceptionally polite and welcoming. Their professionalism and friendliness made the dining experience all the more enjoyable. The food was outstanding. My burger was cooked to perfection, with fresh, crisp lettuce, juicy tomato slices, and flavorful onions. Unlike some experiences in the US, where burgers can be overly greasy, this one struck the perfect balance—delicious and satisfying without being heavy. The fries were equally impressive: hot, crispy, and seasoned just right. It's evident that the team here takes pride in delivering high-quality meals. In fact, I believe the staff at this location could set the benchmark for Wendy's restaurants worldwide. Their dedication to excellence is commendable, and they exemplify how fast food should be done. If you're in Maidstone or passing through, I highly recommend stopping by this Wendy's. It's a shining example of top-notch service and quality food.

delivery was missing the doughnuts

Will was absolutely incredible including all of the rest of staff. I highly recommend visiting this location. It is very clean and the work efficiently to get your order to you quickly.

Great Customer Service Food Was Absolutely Tasty. 10000/10 The Best In Kent

ordered 1x BBQ Bacon combo meal, 1x double BBQ Bacon combo with onion. The double bacon combo turned up with no onion AND no Bacon. nice one 👍

Great food. Good service, nice place.

Was missing fries, but got refund. Thanks.

Head and shoulders above the golden arches. I'd say this sits between McDonald's and Burger King. First UK Wendy's I've been too, having visited them in the US a few times. Burger patty was excellent for fast food, far superior to McDonald's. Chips were skin on which were nice and lightly salted. All the food was hot and importantly the restaurant was clean. Service was a bit bland and could have had a little more interaction. Price's, again sit between the other two. Super variation of burgers available. Milk was a little misleading as the photo showed a glass and you actually get a 200ml carton. Overall, certainly would revisit if in Maidstone. Shame there aren't more locations

Great burgers, the bacon and cheese chips were very nice. All at a very edible temperature. Would use them again.

Nice customer service fresh food friendly Fatou aproach me kindly good customer service

Food not accurate to dietary requirements. Requested no cheese no ketchup on one burger, another burger with nothing changed. Received one burger with no ketchup and cheese, another with ketchup and cheese.

The food at Wendy's is amazing as you would expect, the place is always so clean and well presented. However, the shining star on top of this Wendy's crown is definitely the customer service. Even on really busy Saturday lunchtimes staff are so helpful and kind! I didn't catch her name, but a lovely blonde young lady who was just pure bottled sunshine took the time to help me with the menu and my vouchers when I was wobbly from low blood sugar and she even brought me my lunch because I didn't trust myself with the stairs! Thank you again! My clients often ask me for food recommendations in town and I recommend Wendy's every time.

Excellent service from the team here at Maidstone. All happy ordering from them. Always come and its always the best service and quality.

Very nice service from Nisaneh and Fatou.j. Very nice experience!

Had a good experience, there was nice staff. Fatou was very nice I remembered.

Great service from Leeonie,chi and Fatou super friendly and helpful. Highly recommend to friends and family 🥤

Amazing Experience at Wendy’s UK! I recently visited Wendy’s, Maidstone and had such a great experience! The food was absolutely delicious—fresh, hot, and packed with flavor. But what truly made the visit special was the exceptional service from Fatou and Leeonie . They were incredibly friendly, attentive, and made sure everything was just right. It’s so refreshing to see staff who genuinely care about the customer experience. Fatou truly went the extra mile and left a lasting impression. I’ll definitely be coming back soon, not just for the food but for the amazing service as well. Highly recommend!

I had very good service from leeonie and fatou, they were interacting like friends and the food was so good and hygiene, thank u for the services and we will share our feedback to my friends, once again thank you 😊

Nice meal!! Leeonie really nice, very good services. 🤩

Delivery guy was so polite and happy. Lovely to see for a change

Came in to Wendy's this afternoon and noticed managers wasn't wearing hairnets in the kitchen area and too busy on there phones to notice people at the till, while waiting at the till I over heard a customer complain about hair in their fries 🫣 and when it was mentioned fatou pulled a face at the customer, the restaurant wasn't very clean and the till area was dirty, the manager on shift fatou was also talking to staff downwardly and hardly any communication in the kitchen I didn't enjoy my experience at all and wont be returning due to what I've seen and heard

I really like this place. If you get where take chili 🍲 soup and a burger

£33 for two burgers and some fries, it better be good, right? Bland, dry, hard lumps of burned bacon that I had to spit out, cold, over-salted fries and soggy nuggets.

Ordered from here after sending back a stone cold meal from elsewhere. Satisfied with this one.

terrible, avoid, cheese fries, miserable portion with a teaspoon of cheese... a place for chickens who want to have their money stolen... how long will it be open?

Great food and exemplary service by Ms. Fatou. Lovely atmosphere as well

I had a burger delivered today from them the chicken tasted off or not cooked properly I got sweet barbeque it was spicy not impressed with the service

Made a nice change from the usual fast food outlets, friendly and good natured staff.

Terrible experience on my first visit. I was charged at the self-order machine but got no receipt or confirmation. When I showed proof of payment on my banking app, staff member Fatou J refused to even look at it, saying “it’s not on the order screen” and that was that. She wouldn’t check the system or offer any solution—just told me to buy it again and come back if I was double charged. Another staff member tried to help, but she dismissed him too. She didn’t even know the customer service email and had to Google it on her phone. I left with no food, no refund, and no support. Completely unprofessional—I’d like a refund and compensation for the trouble.

10/10 amazing food delivered hot and fresh. The Daves single meal was amazingly delicious chips were still hot great for the frosty dip. Was so delicious my OH didn't make a peep the entire time he ws eating 😂

Good food, Quick service, friendly staff, clean place.

Amazing place to dine in. Lovely staff & fresh food. Served by a lovely lady call Fatou.

Food was fresh & staff was great*

I didn't get any of the dips I requested, in fact I didn't get any dips

Amazing food,beats mcdonalds any day

Great service, food tasty and reasonably priced. Tried the chilli cheese potato. One of best I've had in a while, definitely recommend.

It's a very good Burger and potatoes too. I'm really surprised. The price quality is worth 100 times better than McDonald's and other fast food chains.

Very good food and friendly staff

Amazing people. Amazing prices. I will come here over and over again

Adequate food - to be expected Adequate service - to be expected. Sadly visited during half term and the upstairs eating area was just populated with youths swearing and rapping.

It was very good customer service by Fatou and she also done very good customer service and helped explained a lot cause I was new .

Service was great and staff were extremely helpful and kind especially Kelly and fatou.j

Fantastic experience. Chele was friendly and super helpful with the menu options. No complaints with the food it was fresh, hot and delicious. The activity pack kept the kids entertained too. Will definitely be back!

Lovely staff and good atmosphere. Breakfast was hot and tasty. Would definitely come back. Quick and efficient serving.

It wasn’t even warm enough and needed to be reheated

Edit 20/01/25: I visited Wendy's again despite my previous experience (see below) this time a gentleman called Will attended to me. He was very attentive, asked me how my day way, came out of his way to show me the automated POS. I was quickly served a coffee with a smile. This was exactly a polar experience to previous. Will, you are a credit to the company and if not for you, I may have written off Wendy's for ever. Thank you. The staff attending did not acknowledge me. There was no greeting, I was summoned to my food with my order number only. No thanks for my custom. I said goodbye and thanks on the way out - the staff member ignored me. Based on the customer service alone I will be put off choosing Wendy's again (which is surprising as being an American brand you expect at least a basic level of customer service. Awful!

Good customer service, good food.

Absolutely terrible experience last weekend. The place was absolutely freezing inside, as the manager said the heating had broken. So, with -4°C outside, it was about the same inside. Food was served on freezing cold metal trays (making the food cold). There was no warning about the lack of heating; we only found out upstairs. No apology, just "it's broken." If I had known, I definitely wouldn't have made my four-year-old sit in the freezing cold. Absolutely unacceptable. A cheap portable heater for £10 would of definitely made a difference, will not visit again, food was ok but obviously cold and bit overpriced.

The staffs are really nice and the environment is family friendly

i had missing items on my order,but the quality of food and delivery service was great

Taste the same as 5 guy's half but half the price

First time at Wendy’s and won’t be the last. I had a double French onion burger and it was absolutely gorgeous. Also had a standard bacon cheeseburger which went down really well with the youngun- not even any mention of the lettuce or tomato being in it - just that it was amazing and wanted another!

Best in town . Nice customer service. Friendly staff and good atmosphere . Fist choice in Maidstone

An American burger chain in Maidstone? What next! Finally made it to Wendy's for lunch. Chicken fillet with avocado was a pleasant surprise. Chips are decent. I thought it was fairly pricey though.

Very nice smiley staff and typical Wendy's food. I'd prefer separate toilets rather than only mixed, especially for the little ones where cleanliness matters more.

Atmosphere is nice, the service was helpful can't wait to taste the food

Brilliant. Drove from Belgium to visit this place. Tasted just like Wendy's in USA.

Limited item, Haram, no Halal items

food was a little cold, and delivery was couple min late, but otherwise it was enjoyable

Bacon in wrap was rock hard and really unpleasant to eat. Also the pain an chocolate was tiny, really chewy and again unpleasant to eat. potatoes were under cooked. hot chocolate was really weak. shall be going back to mcdonalds. soooo disappointed

very lovely staff, quick service very clean building

From Canada and this is the best Wendy’s I’ve had in the UK! Service was excellent as well.

Lovely staff always served by a lady called Fatou & good is hot & fresh

This place has amazing food stuffs and the staff are simply amazing. Mr n my son always pop in and YES !!!!! We love it😍

All the staff at Maidstone are so amazing welcoming and friendly especially Fatou nishanth Chantelle

Not a long wait,good food,lovely chicken sandwich 😋

Charlie is very friendly and welcoming always have a pleasant experience Leeonie and Kelly are really helpful

chios ruined by being over salty

Always great service! Delivery and in person. Thank you

Ordered from here today and they gave us some OJ on the house which was very nice! The food is lovely as always, definitely recommend!!

Lovely staff, food was quick and tastes great!

Lovely staff & lady Fatou was so polite & friendly

Was given the wrong food and not refunded.

I was there yesterday served by a lovely lady called fatuo. Such an amazing person. Will definitely come back.

Very very happy eat. very cool and nice staff🤗🤗☺️☺️☺️

Went to Wendy for lunch with friend, it’s always cold in restaurant but today I think it was warmer outside, it’s nice to take outer coat off when eating but it was too cold for that, the drink dispensers upstairs were not working, choices on downstairs drinks were not all working, the toilets upstairs were out of order so it left one accessible toilet downstairs working, there were people sitting upstairs eating MC Donald’s but the staff that came upstairs said nothing, not sure if I will visit again because of services, shame because burgers are probably the best in Maidstone

It's nice to have somewhere different to the usual big ones to go to. Friendly service and tasty square burgers

Fatou is very welcoming and she knows how to treat customers properly.

Clean store & Fatou was so friendly on till & helped me out

Felt very welcoming even though I was just there for food

Great customer service and great food definitely visit again

Lovely amazing staff called Fatoş’u who served me today on the till made my visit remarkable. Will definitely come back

Fatou was amazing & helped me download the app

Customer service is excellent. Staff are really helpful.

Staff members were amazing, very polite and friendly.

Overrated, overpriced, won’t order again

I live five minutes away from McDonald's and an hour from Wendy's. And I'd still rather go to Wendy's.

Went looking forward to the breakfast croissants. They apparently don’t do them. Had the sausage and egg cheese wrap. Was massively peppery. Wasn’t nice! Shame as there burgers are top notch h

Staff are pleasant and friendly but the food isn't good it's like McDonald's used to be such isn't a good thing. For my first and last Wendy's I wasn't impressed

Delivered in good time by a polite and courteous driver. Thank you