Roadchef in Maidstone

Food and coffee typical costa standard. Let down by the staff. We were in the hotel next door for two days and intended to breakfast there. 1st day we arrived 20mins after advertised opening and they were only just getting ready so we ended up in the McDonald's as did two other customers (opened about 15 to 20 minutes later) Following day we arrived 15.minutes after opening, waited couple. Of minutes girl removed the board at entrance, then was off hand when we asked if it was OK to go in, then we still had to wait for the counter staff to get ready. OK food. And drink but could really do with getting act together.

Very poor service waited ages to be served, then coffee took a long time only to be told if was sitting on the counter. Nobody mentioned it was done. Had an egg and mayo sandwich which didn’t seem to have any mayo. All in all not very good and it was more expensive then high at shops.

Great coffee, nice seating area & nice staff. Had a good selection of food in the fridge too.

Very busy service's Not enough staff to clear tables

Friendly staff and good coffee.

Decent services, however the costa does close quite early. Easy to get to, toilets were fairly clean.

I ordered an espresso, payed 2.80 and they prepared an americano. When I made them notice they answered that was the espresso they prepare.. terrible service, terrible coffe incredibly expensive.

19:17 and they closed the shop, website showing 20:00,poor management.

We bought 2 bubble tea and we didn’t get bubbles inside the tea! ☹️ we ask the staff but she didn’t help for us……

Attitude definitely on. After driving nearly 30 minutes from another Costa as they didn't have ice 🤦🏽‍♂️, i come to this one only to find out they are missing ingredients and also get a long look when i point out that Costa is kinda letting people down with always missing something. The guy at the till was "yeah, whatever". I guess my money is also good somewhere else buddy, keep your Attitude.

Didn't buy anything in the end, would have had a bacon roll but it looks nothing like the advertised photo, ok toast that's on the display TV, but no, we don't do toast, about time trading standards have a look

Slow service and staff just don’t know how to make a coffee. Overflowing cream in a flat white, all sizes wrong and missed all syrups. Waste of money

Young staff absolutely appalling. No customer service skills whatsoever!

7.20pm, and shut. Pathetic, it’s says shuts at 10pm

My husband and I had the lovely frappes and one of the staff members was extremely helpful in checking which flavours/ingredients were vegan friendly. Unfortunately I couldn’t catch her name on the badge but she even remembered us on the back and we had frappes again! Thank you so much for catering for our diets.

Si un client ne parle pas la langue, garder tout de même le sourire et le sens du service. Surtout à 40km du tunnel sous la Manche.

I had a flat white and my friend, americano and the coffee was excellent

Arrived to find the store closed early. At least 20 minutes prior to the advertised time on Google and their own sign out front. Same for their drive thru store

We are a large family that had placed a few orders. After 15 minutes a staff member came to the table to say that the store did not have pancakes and replaced the items on 2 of the orders. When he brought the food over for the first order it was missing basic condiments so a member of our table had to go to the counter to ask for bits. When getting to the counter the staff member was bitching to other staff saying he was not coming back to our table if there are any other issues( not sure why, he only came over and replaced pancakes and nothing else was said) 10 minutes later the other orders still hadn’t arrived and the other order with pancakes had not been dealt with. My sons order never arrived so they had to go and ask for it. All of the orders had been cleared from the screen and staff were asking all of the complaining customers for their receipts (half of your machines are not giving receipts) He finally got the order but was missing the pancakes that were ordered on this receipt Going up to find out where his pancakes were, my son was then told that the manager had already given a refund for his order to someone else???? After then argued with him about this, she then refunded his money. The male manager in the white shirt should not be working in a McDonald’s restaurant, he attitude towards the general public and customers is a disgrace and brand damaging for Roadchef and McDonald’s alike. The female manager was obviously stressed about the number of customers complaining and could not deal with the situation. The lack of condiments available to the customers in the dining area meant that all customers had to ask managers for every sauce and straw.

Указал 2 цифры на номере машины не в том порядке, пришел изменить, деньги не вернули, пришлось платить повторно.

Very tasty food. Hot Choc's made to perfection. Slightly more expensive than a regular Costa.

Could do with employing more people to clear up the tables. Nice friendly staff.

The lady who served us was so rude pulling face expressions in the way of telling us to hurry up. She rolled her eyes multiple times didn’t even say thank you or anything really. Miserable. Ice tea didn’t have any ice in it.

Quite a bijou service area, dominated by McDonald's and Costa. Fine if you need to stop for a shot break.

Bit of a building site at the moment.

Closes extremely early so you can’t even buy anything. With the amount of money Costa make per cup, surely they should be able to cover the cost for one or two members of staff to work late to provide for their customers.

The staff were incredibly thorough and helpful when I asked about none dairy products :) very good customer service!

Shut at 7.10pm on Friday despite signage saying 8pm.

We went there 7:30 on the morning, girl called Chloe was very rude from the beginning and coffee was awful, barista didn’t make our coffee she toasted the sandwiches and cashier Chloe made the coffee and it was watery milk with both of coffee, very disappointing

Coffee was great, but the girl who served us was miserable. Very rude, and unprofessional.

🇲🇾been here...Nov 2019 ..way to Dover

Hát a kávé nem dobja el magát és a kiszolgálás sem...

Upon arrival at the services we managed to park our car and caravan in the allotted spaces, which was perfect, so we decided to pay for a nights stay. The evening started off lovely and we looked forward to a good nights sleep following a long journey. HOW WRONG COULD WE BE! 😬😬 A truck parked next to us dropping down the tailgate and from 10pm til 7.30am we endured Polish truck/van drivers (from vehicles scattered around the top part of the carpark) talking loudly, shouting across the carpark & making so much noise we didn’t get an ounce of sleep the whole night. They had NO RESPECT not only for us next to them and were totally INCONSIDERATE. These men sat in the back of this truck making so much noise, and were constantly going in & out jumping on the tailgate. We would have left, but had no where to go plus it was the middle of the night. Once dawn broke & the birds starting singing, they started to leave. Our advice is, don’t pay for a nights stay as you just never know who you’ll get next to you. It would be nice to think a security guard would walk the parking areas to check that people park appropriately, and that any anti-social behaviour was dealt with.

Efficient and professional, very well managed, credit to the brand

Spotlessly clean and smells lovely. The addition of fresh beautiful flowers and diffusers certainly help.

MacDonalds - 10:30 Sunday morning. 25 minutes from ordering to getting food. Utter shambles... No apology!

Stopped here on the way back from the coat. It was clean tidy and there was space to sit in comfort with a nice cup of coffee. Just what you want.

Stop on route to Dover order breakfast please to say they did take note when I asked to hold the tomatoes, breakfast was ok but could have been a lot better cooked I think it had been on the hot plate a while, i would prefer to wait then have warmed up food, very pleasant environment nice clean rest area on the whole a ok experience

Dirtiest place ever. Not one piece of toilet paper in any of the cubicles in the ladies toilets. Bins overflowing. Long queue at McDonalds who had no vegetarian burgers or wraps left. Dirty tables, dirty doors, dirty floors.... keep driving!

Long queues, long wait, fast (not) food not that hot and not that cheap either. Why are our Motorway stops so expensive and the food poor?

For some reason closing at 8 instead of 9 because the motorway was shut, well it wasn't shut and 3 coach loads came in and couldn't sit anywhere...... And McDonald's was still open???

Busy Costa coffee - need I say more!

We just stopped here for a short break.Good place for this.We let our dog out and hat somethings to eat and drink.The Noodle Bar was ok. Fresh food .Only after 8 pm is only McDonalds open for eating and hot drinks.Just for a break after long drive is this ok.

If I want proper flat white - I will NOT GO to Costa as they're "Costa standard" flat white can be great only 4 or 5 times out of 10...other times is just coffee tasting cup of hot milk. (drive trough Costa outlet at this place only rushed to ignore my raised question with "this is Costa standard"...I am coffee enthusiast and do keep coffee makers at home so know how it is dead easy to make proper flat white, latte exc.

A bit expensive but very nice food and coffee. The lady with short dark hair on the till next to Julie who was making the drinks was very friendly and pleasant

Obviously more expensive than a standard Costa. A good stock of food items available including a couple of vegan options - I didn't get food but did notice it. It was a busy time and service at the tills was quite slow but the actual barista making our drinks was cracking. He was very genuine, we had a complicated/fussy order, but he was able to have a laugh with us and chat throughout and got our order spot on.

went to get a drink, bought two teas at £2.40 each and that was that. costa coffee que was too long so was mcdonalds.

Abysmal. Just after 8.30pm, the only hot food option is a 15 minute queue for McDonalds. From the state of the tables I’d guess the cleaners knocked off at lunchtime.

As the title says, we give top marks to Rest Bite. The lady who served us was friendly and efficient. The full English was on special, and both my husband and I thoroughly enjoyed our breakfast, although the eggs could have been softer. And the large cups of coffee went down very well after the strong coffee we've had to endure during our 2 month stay in Spain and France. However, the service station on the whole was in a sad state of disrepair. We have a large rig comprising Fifth Wheel and Toyota Hilux truck and the parking bays were not large enough. And you can tell how the lorries struggle to manoeuvre around the tight corners as the verges were well churned up. From reading other reviews, it is quite shocking the prices lorries have to pay for parking overnight. Having just come over from France it would be an idea to look at their facilities. We and trucks etc were able to park overnight on the aires for free.

£36 to park the lorry with not enough spaces and then to hear fridge lorrys all night

More expensive than other Costas nearby by has a really nice secluded seating area behind the counter to relax

Brief stop for toilets and to get a coffee. The coffees are expensive for the strength of the coffee. Toilets were busy and not that clean to be honest. This facility is useful to have but somewhat chaotic both inside and outside in the parking. The spaces are way too narrow and we always seem to witness incidents between motorists. The car park was in poor condition and also the access road with a crater pothole best to be avoided!

We were too early for our ferry so decided to kill a little time with a snack at a motorway

Is it premium Costa restaurant? 30% more expensive than any in London. Shocked.

No discount for the broken showers (no hot water). extortionate HGV parking prices. Toilets filthy with a stench of stale urine, sinks growing black mould. The food is OK, but if they can't clean the toilets: makes you ask what state the kitchen is in. Not appropriate for anyone with any regard for hygiene. Avoid.

This isn't a services that gets too busy it seems. There's always tables and chairs available and the queues aren't bad for the different concessions. Car parking can be a bit of a nightmare for anyone with a large van as there aren't many big / long spaces available.

It's a Costa, could be cheaper but it does what it says on the tin

We stayed at the hotel next door and popped into this restaurant for breakfast in the mornings. The food was well cooked and the service was bright and friendly. Not your typical motorway services.

Nothing particularly poor about the breakfast ciabatta we had (although the bread was very stodgy); the coffee was fine and the lady serving was nice and chatty. It's a motorway services of the 1990s mould and is what it is!

Reasonably expensive but still good food and drinks. Slow service though.

Do not go to this service station. The fresh food cafe is awful and the breakfast we had was poor. I was very sick and had 24 hours to feel better still not good.do not have the breakfast. The food was not cooked and felt I'll afterwards. Do not go to the not so fresh food cafe

Decent, well cooked breakfast at rest bite. Friendly attentive staff which is not normal at motorway services. Food was hot, prompt and cutlery clean.

Its all about costs and margin. Time to look at reputation.