McDonald's in Maidstone

Took my son and his friends for lunch after trampolining. Waited over 20 minutes for our order, which was freezing cold and a burger short which had to then be made. No apology for the missing item. Clearly not the staffs fault, but it was also complete chaos - teens throwing food, swearing and generally making a nuisance of themselves, so couldn't even eat our cold burgers and soggy chips in peace. Definitely won't be back!

Great Accessible near train station

Terrible. Ordering machines not working properly. Had a 12 minute wait for food

Quick service, very clean environment 👌.

Standard bulk McDonald's establishment, it started to rain and I needed to keep dry, so I ordered a Big Mac !!!

It's called FAST FOOD. What is FAST about it, McDonald's?

Going downhill, like most of McDonald's. Poor service on average (there are some exceptions from staff members with good customer skills), long delays and quality of food is hit and miss..

Food was as expected from McDonald's but my hot drink was cold when it arrived at the table. Staff were happy to replace it.

Queueing hell area hidden cleverly away from the ordering area, so you don't realise what you've let yourself in for. Just waited 19 painful minutes for a cheeseburger...

Fast service and polite friendly staff and nice and clean, food is tasty and hot , drinks are nice and cold 👍😄

I went there for cheap breakfast but found prices have now gone up. Slow service and upstairs taped off. Would not go there again, plenty of nicer options in Maidstone Town Centre.

i am having a bad day and they’ve only gone and gave me 3 chicken selects when i paid for 5 😭 how do you give me the correct dips but not the correct number of items i ordered

Worst management and treatment. Came here at 10pm, ordered food and really need to go to the toilet and they didn't let you use it. Stupid excuses like the water not working... Being pregnant and not letting you to have a wee. Ridiculous

Late Saturday night, security guard present and loos and most seating areas off-limits. Maybe keeping everyone safe, maybe promoting misplaced fear? There was the most docile hen party I've ever seen in there and if they're not going crazy in McDonald's then no one is.

Absolutely zero urgency or enthusiasm from the staff, milling around, chatting, ignoring the actual in-person customers yet going out of their way to help the couriers collecting orders that appeared on the board after the order I placed.

Nice place to eat, easy access for wheel chair, lift etc

Order cancelled with no reason, very poor service don't bother better options elsewhere with very few up dates and naff all help.

Today I have genuinely had the worst fast food experience of my life. I ordered my food and when I went to pay at the counter and before I could pay the staff refused to let me pay and let 2 people pay and order food before me. After 10 minutes I was finally able to pay and then proceeded to wat an extra 25 minutes for my food, and when I finally went to eat, I gained severe acid reflux after there was mustard in my burger (I asked for none) and nearly had an anaphylactic shock (forgive my spelling). I won a milkshake on monopoly and at the counter I asked for it but they refused to give it to me even though I was in pain and was treated awfully. Never again. If I could I would give 0 stars.

Shame the place used to be good

Just wanted a quick bite and a coffee to take on the train but the service was super slow and nearly missed the train

Normally always quick..service is pretty good..food is as you expected from a McDonald's

Terrible service, I waited half an hour for my order

I'm disabled couldn't even use the disabled toilet before 10 pm discussing my partner is on cruches where is the disabled access ? Shocking

My experience was fantastic. Megan the shift manage was so exceptional in meeting our needs and made us feel so welcome. Will be back!

Chips are old and stale. Always forgets items. 3 times now I’ve ordered and they’ve forgotten the burger! Called up and got an apology but no refund or delivery, just a ‘sorry’. How incompetent do you have to be to forgot the burger at a burger chain?

Hi McDonald's... Today I am OUTRAGED at your customer service. Today me and my friend ordered 15 sweet curry dips and only got served 2😡😡😡😡😡😡😡😡 After being forced to ration we only got about HALF WAY through our meals before we run out of our sweet curry dips. I went up to the counter and did not get the opportunity to ask for more disp. After around 3 minutes wait, my friend came up and only got an extra TWO (not 15 btw) packs of our favourite dip. By the time we finished our meals we had finished the curry dips, but still left very unsatisfied as we ordered 15 ☹️☹️ Overall poor customer service, I felt judged for my taste in dips. Rediculous.

The food and the service was good. There wasn't enough seats as the first floor was closed. Only 1, disabled, toilet was opened and no receipts on their machines.

Got to love a Mcdonald's breakfast 😋

Had to re-order, food was only just warm.

It's ok, quite a wait for food at McDonald's these days in general which is annoying for a fast food establishment. Often comes out cold but the staff are happy to replace it with hot stuff

After waiting 10 mins I received a breakfast wrap with no egg and a hardly warm coffee. Didn't realise till I got back to the office. Shambles!

Sadly not much on the menu I can eat/drink.

Whoever was in charge of packing up orders for delivery - pm 19/01/24, you have missed items. We tried your restaurant for a change from the Hart street one as we have had 3 consecutive orders from them with items missing. It would appear you are no better. How difficult is it to read an order, place items in bag and double check that all items are packed? It's not rocket science. Thats another meal ruined and a family member going without.

Ok while out shopping but not good food

Another mcdonalds with slow service, toilets were a disaster a complete mess, as a food critic I thought id try going for a big mac again, as its in maidstone might be made differently, Only to come down with food poisoning, highly recommend, If you want a plesent exepriance go else where.

Terrible as always, pancakes made and sat to go cold for 20 mins before serving.

Edit: they are extremely stingy with the sauces that are free. I understand that this is a franchise but this place is just annoying at this point. I asked for one bbq and sweet and sour to my nuggets and they argued that I only ordered the one sauce. This is not a service I get anywhere else arguing over a tiny box of sauce. Never been to this McDonald where the wait time for the food was shorter than 5 minutes. Today I had to wait over 10 mins for my food. It is very messy in how they serve and prepare the food making it a really long wait. I understand it’s a franchise owned by a family but it’s still a fast food chain that should at least try to make the food come quicker. I had order number 30 but when I came to the pick up point they called number 4.

We went in this mc donalds for a break and to discuss some problem between us but the radio was so loud you could not talk to each other I asked if they would turn it down to a reasonable volume but was told the manager did not want it down so we left the site with our drinks. We were not the only people to complain they was 3 more families and the place was only a 1/4 full whereas it usually it is between 1/2 and 3/4 full I will not be going in that mcdonalds again I will go to the other ones, sorry to moan but I am furious at the moment

Еда как во всех Макдоналдс, но тут в отличие от других очень особенный персонал, моё посещение в этом заведении запомнилось мне надолго, я приехала на время из другой страны, гуляли по городу с подругой и зашли в Макдональдс покушать, подруга сделала заказ и пошла на верху кушать пока я ещё выбирала , после того как я сделала заказ смотрела как усердно трудятся работники , и мне показалось интересным что в отличие от моей страны тут персонал не был одет в одинаковых униформах, один парень был в очень милой пижаме, я решила это заснять и охранник в целях безопасности запретил но в замен они позвали мальчика и я сделала с ним видео на память 😌✨.... Очень весёлый и дружелюбный персонал, обязательно прииду ещё 🤩

Ordered through just eat. Arrival time kept changing and when it did arrive it was cold with items missing. Happened a few times recently when I've ordered in store too. Seems you have to be completely incompetent to work at one of the McDonald's in Maidstone

I have visited many, many Macdonald's, in the UK and elsewhere and this is by far the worst. They're the slowest, they prioritise drivers over people who can be bothered and able to get up and move to get it, they regularly close off the upper floors for no reason other than likely to have an area they don't need to clean, their machines are never restocked for receipts, their order display regularly fails, today all of their self service machines were offline but no one was serving, I had to ask and there was no way to get points for my order. Whoever manages this store needs training in how to be a massage. It's terrible, but it's my closest. Avoid and go to the one in the mall which is always good.

Service always very slow on a Saturday morning

Food was great as usual with McDonald's but the service was unbelievably slow!

They take on too many delivery orders at one time. Most of their staff work on processing those leaving in-store orders to take the longest. There were about 11 delivery drivers waiting when I got in there, and everytime one left, another one came along to replace him. The wait for my 1 person order ended up taking almost 20 minutes with no apology.

Ordered pancakes and syrup, got no syrup. Otherwise i would have just ordered pancakes

Not a criticism towards this particular McDonalds but towards the UK scene altogether. Compared to its US counterpart, it is sterile and very lacking towards the "fun" part. Happy Meal toys are just pieces of paper compared to in the US.

There was nothing fast about this fast food service! Not enough self service machines to handle the number of customers and the staff seemed overwhelmed with a backlog of orders. What should have been a 5-10 minute visit took around 45 minutes for food that was dry and barely warm.

Slow disorganised then the food is cold

Went for breakfast. Food was tasty and warm. Prices a little more than I'd like to pay but expected with the cost of living crisis.

Ordered from their App and order delivered via Uber. Unfortunately food arrived right at the end of the 1 hour delivery window and missing my son's burger. Called to complain and look for food to be redelivered but only offered refund for the burger, this doesn't help with the missing meal. Unfortunately McDonald's seem to regularly miss item on delivery so be warned before placing an order for delivery.

Good service, food was what you would expect.

Don't usually go to McDonald's but my friend had a voucher had big mac meal deal very nice and nice helpful staff

All member of staffs are incredibly professional, hard working and approachable! They have always helped me and my family even when they are working so hard in that greasy heat area. They are all incredibly professional and never have made us uncomfortable! When I request for any help and support they have always helped me. 10/10 for all staffs! We are grateful for your hard work and the manager is very helpful too! He works hard and manages his team very well!

Absolutely dreadful. Missing so many items off of my order. Completely done with McDonalds now. No bloody point spending money for items I don't receive.

Disgusting service from BLAKE THE MANAGER! came back as they forgot a WHOLE meal and instead of serving me when come back to explain he completely blanked me. I wouldn’t mind if I was rude but I weren’t. Vile behaviour don’t know how on earth became manager

Terrible! No communication and gave us a cheese burger instead of mcplant. Never returning.

They were very rude and this not the way you treat your customers I asked for the McFlurry large and they 1/4 th of the cup and when I asked them they we jus give this kuch and person was very rude

Bery tasty pizzas and great service

The manager is a joke..stands there whilst there are huge queues talking to others. No sense of urgency and when I called out and said I had been waiting 10 mins he walked off! Staff seem aimless

Slow service & full of low life's.

Hands down best McDonalds I've been to in a while. Service was 100% and food was more than a 10/10

i got an ice creams and literally after eating it i threw it back up and i wasn’t ill or anything it tasted like it had gone off

No face masks, please serve food with face masks. It can people feel safe. instead of breathing all over the frys.and no tickets/paper in the order Machines. again

We enjoyed our food which was delivered to our table. Staff helpful

I never came into the restaurant, but places an order on the app. Just want to praise a lady called Beth who packed our order neatly and presented it well. Using her own method of crossing off the items as she packed them meaning I got everything I ordered (I normally don’t - something gets missed off) just want to say a massive thank you and we appreciate it (the small things matter)!

It's what it is environment is not that great

Ok, clean, self service tills unable to accept payments but staff on hand to help

I used go really enjoy birthdays here, we'd book out the topfloor (which now seems never open) but now it's not the best (being polite) if you're not worrying about the 15 year old roadmen who think they're the hardest nutters since the Kray twins then you're in a crowded small platform waiting for your food to be delivered whilst you're elbowed out of the way by delivery drivers (and I'd even say its not their fault they have to pick up food from the same cramped platform) oh and let's not forget the wondrous invention of the screens! Oh the screens! They are unironically good at stopping queues in the cramped platform but please oh lord would you refill the darn receipts, the only thing letting me get the food is that no ones lying and claiming my bag. Nostalgic but less of a fireman Sam and more of a Mr blobby. It's great to look back at but when confronted with how it is now it sends a shudder down my spine and gets me going elsewhere (where I probably get my food quicker and won't be a tuna in a tin)

Broken kiosks but good staff and nice quality, hot food. Good music and Wi-Fi aswell as USB points in the sockets.

I went in at 11pm and they had closed off most of the shop, including the toilets!

Food ok ish but cold , packed out .

Звичайний МакДо, як і в інших закладах Британії не достатньо чисто. Другий поверх зачинений доя відвідувачів.

Total chaos, bad layout and tables weren't clean. Friendly staff helped find us a table and the food came quickly and was fresh.

Manager Lee is beyond rude and doesn’t have the ability to do his job. He swore more than once. He lacked complete customer service: First my husband and then myself tried to explain to him that they had left us sort of a breakfast muffin. When I went to speak to him. At first he ignored us and then proceed to argue with me. When I finally managed to get him to come to the screen where I ordered and show him. I proved that he left me short so he stormed into the kitchen told his member of staff to “give her a bacon and egg McMuffin and fu@k her off”. What the kind of service you expect! Update can’t accept my review with a profanity in it but the manager can use them.

Ordered via the app. Some items are not available via the app, so show items unavailable. Then, I had to re-place the order. This was then put through as a table order, so it took ages to get to us as it was for takeaway. Eventually, we got our food, but by the time we got home 5 minutes away, everything was stone cold!!

Good food and service Usually it's crowded, and you need to wait in the queue. store is easy to identify and in good condition. You have to park your car some distance away from the shop.

It was the morning and very quiet so only 1 star atmosphere

There are other McDonald's in Maidstone go to another! Every time I tried it,couldn't finish my food.The worst McDonald's in the area,meat tastes funny! had a bigmac with no burger sauce in it sooo dry so unprofessional!

Wait for a while then some one else that knew the staff came and got serve first ...not good

I absolutely love breakfast at McDonald's.... Great food Great atmosphere. Great service. It's our go to for quick meals..

Fast service clean and friendly

Why eat like a clown when you can eat like a king?… go to Burger King! 🍔 👑

Not a long que, but Stone cold, grand big macs, not warm but fridge cold.. when opened box it looked like a car crash with lettuce all in the box cold fries also with a dirty table, to complment, coffee ok, just got home and really feel ill.. don't often feel the need to complain, normally can't be bothered but McDonald's this is not good enough I'm afraid, went to leave and there seemed so much confusion on where people should stand to collect there meals on the way out...

I visit the services at junction 8 Holl/Maidstone nearly twice a week, and the last year I have been unable to purchase all of my order ! No Frappes the last month, either the Milkshake Machine is not working and the Mcflurry one is or its no McFlurries and the Milkshakes working. I have just been again today, and guess what ? No Mcflurry and no Frappes ! I had a word with the young lad working in there and never really got an answer. Also I never got an order number when I paid so when I told the young lad this, his answer was, " YOU'LL WORK IT OUT ? " Appalling service and can never purchase everything as not available ! I'm not alone with people's opinions regarding this constant issue.

Member of staff very helpful and staff member on the door really helpful

Granddaughter birthday treat with her friends

Fantastic experience! Food was fresh and hot, service was second to none! I was struggling when entering and staff member named Sharon helped me collect my order and even when there was a problem with my order she sorted it straight away! Friendly, kind and excellent service! Will definitely visit again! Thank you!

Great staff, great food, great service, great location.

Food was good. My hot drink wasn't hot

90% of the time you know what to expect with McDonald's. The atmosphere isn't great in this one because of the security presence.

I’m actually livid right now my kid just came out of McDonald’s with a spit on her face from the table this is not suitable For a restaurant to do this

Just waited in McDonald’s for a large fries and coke for 27 minutes! Absolutely not on . And if you want to pay cash . Don’t even bother cause you won’t get served

Took over 20 minutes to get breakfast and no urgency to any staff and boards not be cleared of who has collected food. Complete breakdown of training, customer service and manangement

Food was cold, and not very nice

Why McDonald’s is closed on Monday at 9:30pm if website shows closes at 11pm?

Wrap didn't have any sauce on it was dry and not even wrapped

Food average but staff very helpful

We had table service but McDonald's is not really fast food anymore as it took ages to get served!

Busy McDonald's, especially on a Sunday morning. The place is clean and the staff are pleasant.

Had to wait 10 minutes for a breakfast wrap which seemed like it was made 10 minutes earlier as it was cold.