Dessert Meister in Maidstone

To be honest very delicious food and services. Keep it up mate.

AVOID! I ordered before 8pm, and the ETA for my order was 8:55pm. I called the restaurant at 9:30pm and was told it would be with me in a few minutes. Tried calling again at 9:50pm as order had yet to arrive, but the restaurant would not answer the phone and tried numerous times after this but no luck. My order never arrived, but they still take your money. Avoid at all costs. EDIT: Since the owner is trying to claim I am wrong, I have posted the receipts. Call log to show I made a call 21:33 to Desert Meister Maidstone’s number. The owner answered and told me it was out for delivery (weird that you claim your drivers were all back by then). Call log shows they proceeded to ignore calls after this despite being open to 10:30pm according to Google. Also see a screenshot of my order via Deliveroo and note the time on my phone of 10:25pm and the status of the order was still out for delivery. Shoddy business and an owner that is obviously inconpentent and can’t own up to being in the wrong.

Super quick delivery and food was amazing (again!)

Amazing spot , the milkshakes are best around, will not be disappointed 100% recommend ✅️

I ordered a strawberry and banana crepe, it was delicious, exquisite…. Very good service, very friendly.

This is the third time we have ordered and has been wrong again ordered at 9.30 and arrived at 22.50 have paid extra all three times for sauces and cookie doh to have toppings and everytime has came plain with nothing at all I ordered a biscoff cheese cake and I received a cheesecake with nuts in which I have bad allergies to and no answer when it has been delivered late totally disappointed again - it won’t let me reply to your response as proberly blocked from review this is a photo of some of the last calls it’s was the Maidstone branch and don’t know why you have not replied about the sauces and toppings as I’ve spent money on ordered that have not been met properly wouldnt definitely do not reccomend ordering from this desert place !!!

If I could give 0 stars I would. Highly disappointed with our order. I ordered a salted caramel milkshake and Oreo milkshake and two waffles with banana golden syrup and whipped cream. Firstly our order was an hour late, we were told twice it was on its way and would be a couple minutes but was left waiting my husband called three times before we got told they had an issue with a machine but it had now left the shop and would be with us soon. Then our order arrived and it was horrible .. our waffles were smothered in Nutella chocolate which we had not requested so I was unable to eat the waffles and my salted caramel milkshake tasted like a plain milkshake with chopped cubes of fudge in it … it was not pleasant at all! Now unable to get contact with the shop so I’m awaiting for Uber eats to contact me back about refunding!

Don't bother ordering if you want your food in a decent time. When ordering time said 45 minutes. Took an hour and a half. At the 1hr mark my fiance called them and got told driver was on way and would be 10 minutes. 25 minutes later we tried to call again and the phone kept hanging up after a few rings. When ordered arrived (at this point 1hr 30mins after ordering and 30 mins later than our 10 mins on the phone) waffle was piping hot. They had clearly forgotten the order. Had they just said when we called we would have cancelled for a refund as it was now 9.30pm and way too late for kids to be eating their treat!

Absolutely in Love with Dessert Meister have ordered online through their website (as they have discount and loyalty points!! ) and visited in store too service is always great greeted by the lovely lady Gill! and Dessert is always Super Delicious! Would recommend to friends and family better than other Dessert places in Maidstone! 😋🍰🧁💕

After placing our first order for here via Just Eat I then read through reviews and felt we may of made a mistake ordering... well I am very happy to be wrong about that. The food arrived during the allotted delivery time and was delicious. The lotus cheesecake and oreo milkshake in particular were amazing! Very pleased and would order again.

Don’t like to give low ratings or complain and put a business down but I ordered on just eat last night around 9/9:30pm the order didn’t arrive until about 22:50pm.. it was cold and I’d ordered a brownie waffle and what I got was definitely not what I expected it didn’t come with near as much as pictures seem and the food wasn’t warm but that’s fine I can see past that due to it being delivered. The ice cream I also wasn’t sure if it was due to delivery but was very watery tasting I paid £17 in total and I’m not entirely happy with how it turned out Maybe it’s better to eat in at this types of places ? It did taste nice tho☺️ Edit: Response to owner Thankyou for understanding. I mean no harm to your business or food as it was delicious I just expected a little more and yes the first call came through on our end but we didn’t get to the phone in time but we found the driver quickly and it was an easy delivery I will come to the store and try again next time 🙂

Never ordered delivery dessert before but damn we’re glad we did and will definitely use Dessert Meister again! I had the Kinder Bueno crepe and husband had Butterscotch banana waffle. Both were amazing! Arrived warm and ice-cream not at all melted. Little pots of sauce were under the dessert so they also stayed warm. Highly recommend!

Never ordered delivery dessert before but damn we’re glad we did and will definitely use Dessert Meister again! I had the Kinder Bueno crepe and husband had Butterscotch banana waffle. Both were amazing! Arrived warm and ice-cream not at all melted. Little pots of sauce were under the dessert so they also stayed warm. Highly recommend!

If I could give 0 stars I would! Awful delivery service, had to go to store to chase delivery. Manager is a rude obnoxious man that SHOULD NOT BE A MANAGER. Zero customer service skills. Orders were incorrect and rock hard. Steak knives used to cut rock hard pancakes, no Nutella just cheap choc sauce. AVOID AT ALL COSTS!!! Edit: your reply only Confirms my review and many others in here. I gave you proof no number on Google, I gave you proof my orders my late by 1hour but you did not listen. To busy talking about me and wandering off behind a stud wall to try and prove your own narrative. I will never use you again. I hope others read my review as well as the countless others all saying the same as me.

Best desserts in town.. consistently yummy 😋

Wasn’t an option for 0 stars Ordered over 2 hours ago, said on just eat it should arrive by 10, it’s 10.30 and just arrived freezing cold, absolutely disgusting, hardly any topping, whipped cream frozen and only 1 pot when ordered a extra, waffle and crep so chewy and not even able to cut it with a knife it just bounced back!!! This isn’t the first time this has happened and had such shocking delays in delivery. Called and called but nobody ever answers the phone so couldn’t even get an update!!! Absolutely disgusting!

Terrible. Ordered food and we are still waiting now it’s been over 2 hours. The driver must be coming down from Scotland to deliver this. I’ve tried calling the store about 6 times and no one answers. Quick to take your money but can’t seem to deliver within the time.

Order was never received, ordered at 8:30pm and the delivery time was pushed back twice until 9:50pm and still not delivered. No one answered the phone. Absolutely terrible! Will not be ordering from here again

Wasn’t an option for 0 stars Ordered over 2 hours ago, said on deliveroo it should arrive by 9.30, it’s 10.30 and still not here This isn’t the first time this has happened - before it never arrived at all Called and called but nobody ever answers the phone

Ordered for delivery, no updates for nearly 2 hours. Tried to call 81 times between 2 of us with no answer. Poor customer service. Driver turned up with half the order when over £90 was spent. He called his boss, who was extremely rude and tried to tell him he gave the whole order. The driver confirmed he did not. Boss told us they “have no phone so cant answer” laughed at us and then hung the phone up. If i could give a 0 star review for service i would.

The delivery service for this company falls below par. They don't answer their phone calls. 2 hours and 10 minutes for my order to be delivered. This isn't the first time this has happened. I understand things sometimes can go wrong and they can become overwhelmed. Is this a case of poor management, staff not being trained properly or just a poor attitude towards customer service? If the services continue on this path the customer will go elsewhere and this business will be one of many to fail due to poor service and lack of respect for their customer. The food is delicious and they offer a good range. The items are priced fairly.

Ordered off of just eat. Waited nearly 2 hours, but they've put effort into compensating and we're very apologetic when they did arrive.

Ordered from here many times cater to every requirement without fail by far the best place to go if your looking for a sweet treat highly recommend always on time and always the way I want it if I could give them more stars I would

So I ordered the kinder bueno milkshake , sundae , waffle and it did not disappoint at all . This will be my regular spot from now on .

First time ordering from here , wow amazing . I’ve been to many dessert places but never had a better waffle ever . The waffle itself tasted amazing and not only that these guys weren’t stingy with the toppings as other places are . Definitely will be coming back when I’m in the area .

Despite showing delivery available to our post code our order (attempted twice) was simply cancelled. Very disappointing.

Travelled miles only to find its permanently closed

Me my children had a really nice experience there icecream was really nice and service was spot on definitely go back.

Me and my family went so good highly recommended and so yummy

Walked in the shop on a whim, ordered waffles and a sundae. The shop itself is a little run down on the exterior and interior. Service was relatively quick though. The waffles were tiny and thin, one strawberry was sliced paper thin as was the banana. The chocolate brownie sundae was frozen, no chocolatey brownie just ice. If you are expecting a ‘Creams’ experience don’t bother. Mediocre at best. I would also question their hygiene as I could clearly see a man sitting on the freezer playing on his phone with the take-out boxes surrounding him….he was clearly not dressed for food prep !!!

Honestly I had no idea what to expect from this place when I walked in but DAMN! I ordered the Nutella, banana, toffee waffle, hubby got some cookie dough. We had to wait like 5-7min then off we went. When we got home, I realised that my waffle was the size of my head and had an extra banana ice cream with it too and let me tell you, It. Was. Divine. Will definitely return (as long as my waistline allows me to 🤣).

Fast delivery, really good desserts.

Have ordered many times from Dessert Meister. This time ordered Brownie Banana Sundae, Double and milk Cookie dough with vanilla ice cream. Both excellent

Came down with the family saw this place thought I’d give it a try. Staff were friendly great atmosphere we ordered waffles, crepes and few sundaes let me tell you it’s 10/10 definitely recommend very generous with toppings.

Won’t be ordering from here again I ordered at 7:05pm and delivery was between 7:45pm to 8:05pm it got to 8:14pm I rung them to see where my delivery was to be answered by an extremely rude man he put me on hold for a few seconds and “called” the driver it doesn’t take two seconds to call someone and before I went say anything else all I had was an extremely rude BYE I waited till 8:40 tried calling again must have been 20 times this time calling. Finally when answering me luckily a nice lady answered the call this time and said she will call the driver and she was gone a lot longer then the first time I called to see where it was so she genuinely did call the delivery driver and when it eventually turned up at 9pm my partner went to the door and said the delivery driver was wiping his eyes like he had been asleep! I will say I appreciate the drivers apology but I would not say this is great service at all!

Tried these guys for the first time tonight and it did not disappoint! I live a fair distance from maidstone Town center and the food arrived only 5 minutes later than deliveroo stated, it was still warm, perfect ice cream hadn't melted in the slightest, very tasty and delivery driver was kind and polite. Will definitley try again!

Have ordered online before but decided to go in store. staff were so friendly and it smells delicious, the food is definitely 10/10 have read other reviews but they do not seem relevant or reflect the quality of their desserts in all honesty I can vouch and definitely recommend this dessert shop to anyone.

2 hours 20 minutes and still not arrived?! I ordered food at 8pm and then rung at 8:40 asking what time it would arrive as there was no tracking and they said the food has been cooked and it’s on its way. The delivery arrival time said 9pm and it never arrived. Every time I rung they either didn’t answer the phone or kept saying it’s on its way. The food never did arrive 2 hours 20 minutes later when I got refunded by the delivery company. I don’t know where that driver went but either way if it did arrive in the end it would of been hours old soggy cold food. The staff just seemed to fob you off and don’t want to know. Edit in response - I understand but you use your own personal driver, you didn’t use Deliveroo drivers. If you used Deliveroo drivers then orders will be regularly getting picked up. You never once offered to remake my food and get it delivered straight away as you have your own delivery driver, if I had it remade and resent out I wouldn’t of wanted the refund.

Fantastic dessert shop in maidstone, have ordered online and now have been in store. staff very friendly and it smells delicious inside got desserts for hubby and the kids and it was delicious will definitely be ordering more often.

absolutely disgusting creps weren’t even cooked properly, 30 minute late delivery. food has a awful taste would not recommend to anyone.

Won't use these would advise Olivia bakes for future,! Order was all wrong who would make a order for a plain waffle I don't know, ice cream tasted gone off never order again

Having been waiting for more than 1 hours for our delivery. When I tried contacting the shop no one answered.

Don’t order from this place customer service is shocking 2 hour wait and still no waffle little Dave’s really upset

Ordered from here a few times and it's always late but the food is alright so we just order earlier than we normally would. But tonight the food hasn't arrived at all.. its a joke.

This dessert place is ridiculous!! I ordered at 8pm and it didn't arrive til 10pm!! When it did arrive the food that was labeled cookie dough did NOT resemble cookie dough what so ever?!! And the two waffles we had ordered were absolutely disgusting and when we tried them they taste so disgusting!? I also called the shop several times and none answered!!! Taking two hours to get here is ridiculous in itself but for then the food to be so horrendous we could not eat it is terrible!!! Also the waffles and cookie dough was stone cold!!

Often order a sundae and a milkshake from here. Always a pleasure to deal with.

I found hair inside my waffle, won’t order from here ever again!👎🏼 Later edit: I translated Incorrectly, I meant crepe so pancake 🥞.

This place is a joke for delivery. Don't get me wrong the food is great! I don't really care that it takes so long either. But every time we've ordered they've got the order wrong. We get told to go through Uber eats to get a refund, when explained that you just get sent back to them by Uber eats and it's not the delivery that wrong, it's the order, getting told they're very busy? FYI this isn't the first time it has happened either. We've either ended up out of pocket or having to put up with the wrong items. They're very reluctant to bring a solution to the issues at hand.

Literally, order from here the other weel, delivery was fine tonight. Apparently, the driver couldn't find me. Didn't bother to call me or anything. Won't be coming back here. Always order from since I moved the food has been spot on such a shame.

Best dessert in Maidstone 👍🏻Recommended 👍🏻💕

1 hour 40 mins to drive 3 miles, forgot half the order and rude staff!

Excellent food with amazing service 10/10

Come across this place by accident after driving to creams to see shut down. So much better! Sundae was lovely and milkshakes too definitely go back.

Crepe was hard, had to use a steak knife to get through it after a 8min drive home. Waffles are good.

Ordered food to then be told its been delivered when it hadent isn't first time had issues with this place

I was supposed to take a photo of our order however, id already eaten it! I had the waffle and it was perfect. Lived in the area for 6 years and never knew about this place, will 100% be ordering again!

Ordered deserts for whole family took 2 and hours to turn up and all the kreps where hard like a biscuit couldn't even cut with a knife, 2 where ordered to have NO lemon curd but they took no notice off that.The ice cream thats goes with them where melted only thing that was 'OK' was the milkshakes not happy and won't be ordering again very poor.

If i could leave 0 starts i would for this place, not ordering ever again. Half of the order arrived after 1.5 hours after placing an order, when calling to have this sorted the guy that answered could not have been more rude in solving the issue, dont know when will your order is going to arrive- we are very busy, in the end could not even tell me his name, what a joke of a customer service!

Waffles usually decent, if you don’t mind waiting 2 hours for them to turn up! I ordered at 8.30pm, it’s now 10.20pm and we are still waiting after just calling them and being told it’s on its way, I won’t hold my breath….. I’ve ordered a few times now, hoping it would be different but this had happened both times previous also.

Came here for something sweet after a disappointing meal in a fancy restaurant and THRILLED I've found this little gem! We split a waffle which is a good size for 2 of us, the waffle itself was light and fluffy, and we had the wild cherry topping which came with a scoop of ice cream AND whipped cream. Really delicious, great value for money, and friendly staff - will DEFINITELY be back!

Great place. Catered to our little ones needs. But misleading google listing because you can’t really eat in, not like a creams. Although the creams is closed and this place is nice and open even on a Sunday late afternoon. £8 for a sundae seems quite a lot though when you can’t eat in. Otherwise nice find!

Shakes are really nice but waffles lacked sauce and ice cream was cheap lacked flavour

So many options; great service. They aced the milkshake

Didn't know this place existed until I walked past it, but it was great! Had the waffle, which wasn't dry at all, and the cookie dough which was just the right amount of sweetness. All the people who worked there were really nice, and they gave us some free bottled water (small gesture, but a nice touch). Would thoroughly recommend, and I will be returning

Spinoff of Creme's , shame you can't see staff making desserts, unlike creme's , although still very nice desserts, defo visit again

Cookie dough is amazing, the best in Maidstone.

I tried the kinder bueno milk shake and it was appetising and flavoursome, there service was very good aswell

Everything here is 10/10. The snickers and kinder milkshake is the best. The waffles always soft and warm when delivered, tasting amazing. The people in the shop are very welcoming giving a great customer service. If you’re in Maidstone definitely do not miss out on this place.

Ordered from dessert meister a few times, always beats expectations, delivered on time and fresh when received, 10/10 for dessert meister.

Excellent restaurant, brilliant food, brilliant customer service, management always aims to please and I will always, always recommend time and time again. Best restaurant in town

10/10 dessert always, will definitely be coming back best in town!

Ordered today, absolutely fantastic desserts really enjoyed have ordered many times. Have used them for years always top service and top quality desserts 🍨

Missing items, now won’t answer the phone. And then sent the driver round to my house at 2300 to have an argument about the missing food.

Whole order was wrong and missing half the order . Waffle was cold and falling apart am really dissatisfied and definitely won’t be ordering again.

Ordered tonight very fast delivery and great desserts will definitely order again

Shocking service today placed order at 7:30pm sat around till 9:15 and nothing turned up drove down to the shop to be told it’s out with the driver to then go home and still sat around till 10:11pm for it to show up manager was useless to speak to waste of £40

Was given two dirty used forks. White chocolate sauce looked and tasted more like a crude liquid - avoid

So helpful, gave my old address and they changed it once i phoned up. No hassle. Their food is impecable and delicious!

Ordered via Uber Eats at 7.45 with expected delivery between 8.30 and 8.50. No updates provided and no answer when tried to call shop multiple times. Order eventually arrived at 10pm. Won’t be using again

This company is very good. A few months ago we had a few problems with them but now they're wonderful. I can not fault their deserts they are all fantastic. The service was terrible but now they're very good. Good service and wonderful deserts you can't ask for mor. I feel if someone is not so good you should say and also if they improve then people should know and they are good.

Ordered from Uber eats over 2 hours ago and have been trying to call but now apparently the place is shut, they have taken the money out of my account! I would like my money back as I did not receive my order! Very annoyed if I don't get a call or if they don't answer the phone I will be going down there! My mum in law has had the same problem! I advise not to order from this place as you either get the wrong items or you don't receive your order! 🤬

Always excellent, and quick when you order from their website. (It’s cheaper too!) I made a mistake on my order today, called them up and even though they had already made my order, they corrected it. Amazing guys.

Ordered last night was recommended by a friend let me tell you it did not disappoint best desserts I called them to make a small change and it was done no quibble much better than creams.

Ordered from them twice now. Forat time it said 45 mins to arrive....took 2 hrs and when we rang they just said was busier than expected and our order was on the way. Ordered again tonight thinking we would give them a second chance...said an hour wait this time Ordered at 7.45pm still nothing has arrived at 9.05pm. Rang again to ask where it was and same basic reply as the last time we tried them...busier than they expected.

The management of this place is horrendous. They have now missed half of our order for a third time in a row. Asked for our money to be refunded for the food that didn’t turn up, it’s now been over a week and still haven’t received it. The poor service massively lets down the good food. Will be going through my bank to issue a charge back. Very disappointed.

It tasted fine, but it came so quickly it was as thought it was already ready in the freezer! Decent selection.

Addicted to the bubblegum ice cream Sunday and the staff are always helpful.

Amazing food for amazing prices! Definitely recommend!

10 out of 10 customer service definitely recommend !

Brillant sundaes always still frozen when delivered, quick and easy to order online... would definitely recommend.

Desserts so so good makes you wanna leave your wife cos there's nothing sweeter. Great way to treat yourself in this lockdown.

Had my desserts delivered last night and omg they were so delicious. White chocolate cookie and sticky toffee pudding were mouth watering. 😍😍😍

Best desserts delivered ever. I ordered kinder waffle, Ferrero Sundae and mango smoothie. I must say that they did not compromised on the quality of the food they delivered to me. The waffle was nice and warm and kids loved the Ferrero sundae. Definitely ordering from this place again. Thank You Dessert Meister

Best desserts delivery in Maidstone! Waffles are great!

Best desserts in maidstone, have tried alot of other dessert places but this one is amaziang. Friday night desserts are sorted now. 👍👍👍

Hard to find decent desserts however this place is great. Great delivery times and Awesome food. Would definitely recommend their Kinder Bueno Waffles & Oreo Milkshakes