Mcdonald's Restaurants in Maidstone

Would help if they got order right at least once.

food was cold it was late my nuggets didn’t come

was missing almost half our order and the food was cold

Foods cold drink spilt and burger and a meal missing

kept changing the delivery time. therefore, I received the delivery 25 minutes after the original time. it took just over an hour to deliver! and the food was barely warm.

Main burgers were cold everything else was just about enjoyable

Prompt delivery and friendly and polite

I am very disappointed my drink was not delivered and the chips were cold and hard

One off my chicken selects missing should be 5 but other then that was ok

mccrispy ordered ,it was in a mccrispy box.took a bit of the burger it was a spicy mccrispy

It took almost 2 hrs for my son’s happy meal to arrive. Ended up driving to a different McDonalds and getting it ourselves

2nd time had food del. The driver parked out side then drove of then come back food cold. No sauces no straws for drinks. Such bad service wont be ordering again

Most of the food didn’t arrive, and a was Luke warm

i don't receive all the things I order what is mean this i pay and I didnt get all .

The hash brown was cold and their was some bread missing from the McMuffins

Waited over an hour for delivery. Joke

ordered at 13.18 it turned up at 15.17 stone cold

all food was cold when it arrived.

So its come to cutting cheese slices in half to increase profits, things you can buy retail for 89p for 10. Unbelievable.

Always something missing out of our order last week it was the burgers and drinks missing and this week it was the fries to the main meals

Even though the order arrived very late, the driver was polite and even apologised for the delay. A positive attitude that makes up for everything.

Delivery driver was very polite and friendly

Staff are rude and unable to read a two digit number correctly - this should be a massive concern for mcdonalds as their entire order system is based on numbers Update: a month later the staff are still incapable of successfully completing an order - wrong customisations, items missing, giving out wrong items altogether. This place is a joke, there are 2 other mcdonalds in Maidstone, just go there and don't waste your money here!

never complained before food was half an hour late I spent 40 quid burgers were squashed I tasted a chip and tasted like cardboard and cold apple pie was fine and drink was flat and no straw.

Wrong sauces. No straw for drink. Milkshake spilt everywhere.

I actually got the correct order for once!

Freezing cold and really late. Driver was dropping off other orders first despite the order taking like an hour to arrive. Dreadful!

Food missing. 1 Big Mac meal 20 nuggets and a cheese burger!

This macdonalds is over 2 floors. The car park isn't very big and spaces were very limited on a Saturday afternoon. The drive thru queue flowed into the outside road, off the McDonald’s car park. We ordered via the self service screen. The food came in a good time. The young man who served us was very polite and friendly, he came back to us with extra sauces. The food was at a food temperature. The atmosphere was very lively as there was a party. There is a small soft play area upstairs at the back. The toilets were clean, which speaks volumes!

Every time frozen cold and food forgotten absolutely a joke

Wrong order sent. Seems the norm! Avoid.

Poor all our food was missing, only our drinks arrived and 2 McFlurrys which we didn’t order

wrong items delivered and incorrectly made

The poor delivery driver was kept at the restaurant for 30 minutes

Shocking service, waited ages with my colleague to get served, then waited ages for my order. The would experience was 20 minutes to get a tea and porridge. As I left my colleague informed me that he hadn't even bren served and walked out. I would suggest some more staff

Service a tad slow and food not hot enough

food was hot and tastes amazing, driver was nice and polite

no cheese on my cheese burger. and the chicken in the wrap was over cooked 😞

Any chance of some straws so that I can drink my iced latte? -.-

Has all the parks, plenty parking space and fast service.

Busy place but its in the right place if you are visiting the cinema or bowling and want a quick meal from the drive theu

my order was not delivered at all as the delivery driver decided my address was too far away and marked it as delivered

Drink was spilt everywhere and was none left in cup

Kid was shooting a toy gun at the ceiling no one done anything no even the father but everything else was nice

droopy fries, 1/4 pounder with cheese had a small bun, 2 bits of onion, ketchup and that was it

Service so slow it was painful to watch. Drive through barely moving. Took over 20 mins after ordering to get food. Hardly fast food. Loads of Food stacked up going cold and staff with no sense of urgency. When finally received order i was Given a burger with no bun. How does no one notice when closing the lid? Then again waited again for food.

Drinks missing from order food cold

Always wrong items or missing items. Many times not even refunded. It’s a joke.

Driver was really happy and smiley. That’s what I call service with a smile

Man stayed on same spot even after messaging. Stay location and my partner had to walk to him

Not happy at all. Ordered at 15.57pm Still wasnt there at gone 18:00. Id like a refund.

Delivery rider Andy was exceptional

Disgusted at how the delivery driver spoke to me. I missed a phone call for the order when the order was over an hour late. Utterly disgusted!!

Slowest service ever... empty and still taking forever

Drink all smashed leaking in bottom of bag

Saw him walking the wrong way twice from my window before I put him out of his misery even with instructions where we were, I asked did you read them and he said no

missing chips in children happy meal and sauces wasn't the ones we asked for

We were staying 3 mins away at the Travelodge. Food still arrived cold. Everything was cold burgers, fries and nuggets. Had to bin as inedible. Received a £3.50 refund! Dreadful

bag was opened and a meal missing the driver was around the corner and I had to go and find him after I told him I woukd meet him by reception

Did not get one of the bigmac not happy would like a refund

Nice polite delivery driver! Freshly made food 👍🏻

chips were cold and hard and were like cardboard

So late and all the food was cold, said 45 minutes but was 2 hours!!!

delivery driver was brilliant end of my road is closed but he still made it!

Always a long wait, even when they're not busy.

again meals missing no fries dips appauling

Very untidy order, missing couple items specially for happy meal for kids - very disappointed.

The Management, barrier off the drive way at 11:45 - 11:50pm when it clearly says that this is open until midnight! No respecting the schedule established for the public.

absolutely disappointed about the service and ignorance of the staff stood in front of the counter for 10 minutes being ignored and when I asked if anyone was supposed to be at the counter one of the staff gave me a dirty look and went back to whatever she was doing absolutely horrendous service, ignorant staff worth the extra half mile walk to the Mcdonalds in the high Street that is miles better and has friendly staff.

Nothing I ordered in there. Always get it wrong. Absolutely useless

Staff were slow and we didn't have our food, staff were impolite and didn't offer a refund. I wouldn't recommend anyone going to this McDonald.

Have not delivered my kids food joke completely did not even call the land line.

3 times in the past 2 months I’ve been here, right around the corner from me. They’ve forgotten a cheeseburger, then 2 hash browns off of a breakfast order, then today nearly left out a Big Mac and got home and my chicken selects have been swapped for nuggets. If you order from here, please check your bags before leaving as they seem to be totally incompetent.

Gone massively down hill. They charge for sauce now. Massive delays on food even when they aren't busy. McDonald's needs to come do a review and sort this restaurant out. All the McDonald's in Maidstone are terrible. The franchisee should lose his franchise McDonald's needs to desperately step in here.

took 2 hours to arrive from placing the order, terrible service

Had burgers missing from the order and cold!

Popped in to this restaurant to get a quick bite to eat waited 40 minutes for food and and staff was just standing around looking lost Big Mac stacked up waiting to go out and very rude staff and when I asked for source I was ignored and they walked away leaving me standing there for 10 minutes so meal was cold and ice cream was melting and the burger looked like as ikea pack bulid your own never eating there again

Didn’t even send the right order , not even close

I paid extra for 3 Minecraft meals with a Big Mac in which the only difference is that the meal has a Minecraft toy, I did not receive any of the 3 toys so essentially I paid more for a Minecraft meal in which I did not receive the Minecraft toys so I could have just bought the usual Big Mac meal, I also got a chicken share box which is supposed to come with 4 sauces and I didn’t receive any of the sauces, I know you do not have to pay extra for the sauces but the sauces are part of the meal.

delivery driver was very nice, food was on time

everything stone cold, really badly packed, drink leaked everywhere due to the crushed cup. amazed that drinks that are easy to spill and damage are sent on a bike. all round awful service

Wrong order when trying to collect at Drive Through. Very Rude staff (Manager?) Zero customer service skills it was their cock up with the order. Useless team! Try staff training occasionally.

Doesn't deserve even 1 star,slow,obnoxious staff that move at glacial speed. Avoid at all costs unless you really like standing around waiting for ages.

I still haven't received a refund

Poor services by McDonald's. Missing happy meals items and no straws and no dips

Abysmal service, waited 3 hours for food right after the minecraft movie and was craving some scrumptious Minecraft movie food, it had turned to ice by the time I received it, I cried my heart out 👎👎.

no fries delivered x3, wrong milkshake- banana instead of chocolate, raspberry pie was cold.... and I still paid for delivery.... awaiting a refund... we'll see!

20 minute wait for one McBreakfast, which when it came had a misshapen and burnt muffin. As well as slow, service was grumpy, customers ignored. This is not fast-food.

Items missing and when reply to emails comes back as undelivered so now took out £8 out my pocket for something didn’t receive

Really poor service, rude staff will never visit this McDonald's again. Never known anything like it and then when we got home the food was cold. Don't waste your money going to this branch. Other stores are far superior. Doesn't even deserve 1 star!

the driver claimed the post code took him to the other block of flats i have used the app many times and all the other drivers have not seemed to have gone to the wrong address first

I've been going there from long day but today the staff was very rude.

Food arrived completely cold and after 1,5 hours since ordering

How can McDonald’s actually miss the main meals, kids meals?! Actually, the only order was kids meals only we ended up with a few burgers and 4 drinks !!

But no toy with the Big Mac meal

freezing cold food, had to have been left on site for at least 30 minutes.

Food arrived over 2 yes 2 hours late and we had to heat it up because it was stone cold.

over 90minutes for a mcd delivery? my friend walked there got served, and got back in less time..... DO NOT ORDER FROM THIS MCDONALDS

Food took over an hour to arrive and when it did it was freezing. Disappointed

Delicious food but turned up and it was cold.