Wellington Restaurant in Stockton-on-Tees - Phone Number, Reservations, Reviews

What a shame . This was my first trip out after lockdown . I took my daughter for lunch . The Houmous starter was average . The tagliatelle was okay but very basic and the garlic bread like a brick . We had to keep waving for service. All the staff were miserable. Asked if everything was okay as we paid . I fedback on the bread , no apology just ‘I’ll let the chef know’ . £66 not cheap for poor basic food . The whole hotel needs investment. It’s tatty and tired . Cracked dirty walls , stained chairs , chipped sinks and fittings in the spa. Such a shame as it has such potential.

Visited The Wellington restaurant as we wanted our last meal out before lockdown to be a special one and we were not disappointed. Covid-19 regulations in place and staff followed them to the letter. the process was explained to us and we were shown to our table in the dining room. Thomas, our waiter for lunch arrived, introduced himself to us and made us feel extremely welcome. The food, drinks and service were all worthy of 5 stars and both me and my wife thoroughly enjoyed our dining experience, looking forward to a night away in Wynyard Hall once we are allowed.

The food was extravagant. The scenery was fabulous. The staff were more than helpful when I came with my wife and son. Will definitley be coming back

amazing food and service breakfast and dinner Staff are very friendly and polite and very accommodating

We had Sunday lunch and the meal was delightful. Goats cheese and beetroot starter very tasty and lovely greens. Main course given so many vegetables and all cooked beautifully. The surroundings are gorgeous, it is such a wonderful treat and such good value.

We got a pleasent dinner in truly amasing sorroundings. Waiters doing very well to give us a nice evening. During the three courses we even got some small extras on the House. Very nice surprises indeed. Can especially recommend the mushrom soup.

A beautiful setting, but restaurant is lacking in atmosphere. Food is Well presented, but expensive & lacking in taste.

Food luxury and masterchef standard, enjoyable and with knowledgeable and helpful staff around. Particularly knowledgeable about the cheeseboard selection.

As we had friends over visiting from the USA we decided to do something different as traditionally English, what better than a visit to the Walled Garden followed by a traditional afternoon tea. We arrived 10 minutes early for our tea and were sat in a lovely atmospheric area near to the library, however over half an hour passed by before we were seated and then another ten minutes before anyone attended to us. What followed was quite a pleasant experience with staff polite if a little slow in dealing and serving us. However we were not necessarily in a rush so we just enjoyed the overall experience. I decided to try the Gentlemen’s Selection but found it underwhelming in parts, the half pork pie was of average quality and appeared shop bought. The rare breed sausage roll was delightful as was the ham hock terrine and piccalilli a piece of toast would have been a nice addition to this element. The most disappointing element was the spice cake, it was dry and unpleasant, my tea guests had the traditional tea and were very pleased with their choice, no complaints at all. Loose leaf tea was something that we all said reminded us of our childhood which is a nice touch. We have decided to return and do it again sometime as it was as I said a very pleasant experience and the library where we sat was a great location. However I would skip the Gentlemen’s Selection and enjoy the Traditional option.

A potentially excellent afternoon tea spoiled by terrible service.The standard of the fare was excellent but the staff kept a very low profile, I mean missing all together Fourty minutes late to be seated, followed by very tardy service.

The dining room is large, as you would expect and not particularly full on the evening we went. The room itself is quite dark, as is the furniture. It’s obviously cold in winter, given the number of radiators and the 2 enormous fireplaces, but I suspect it’s quite cosy. The food was good, nothing special but perfectly acceptable. Ditto wines. The staff were great, very helpful and happy to advise. Have a look around the rest of the building and grounds if you get the chance.

My boyfriend and I came for a three course meal here to celebrate his birthday and nothing was too much effort. The food was outstanding, we had some gorgeous sourdough bread as an appetizer. Gazpacho as a compliment to start which we actually spilt in which we got offered another after it was cleaned up. All of the food was outstanding and complimented by the wine. The waiters had a great depth of knowledge about the food and wine. Couldnt thank them enough for the exceptional service, nothing was of trouble and they made you feel really special. Such good value aswell for the quality of food you get

My friend and I meet here regularly and have a meal before joining in the quiz at this pub.The food is always very good with an offer on Thursday with the steak if two of you order. The service is great and the food very good

We’ve been here a couple of times now for Easter Sunday lunch. The surroundings are palatial and the food is very nice, but on both occasions the service has been grindingly slow. This time we decided to skip dessert as we didn’t want to wait an age for another course. It’s a nice place, but due to the very slow service we won’t be coming again.

Due to the occasion we stayed at the hotel, some in the main building and the rest in the cottages... we got picked up (free of charge) and taken to the Wellington restaurant. We stayed at the maple wood lodge (with hot tub) the driver was friendly and polite. The service showing us to the table was professional and in a manner to make you feel special, we had a choice of three menus, and the staff I have to say, we exceptional, they engaged with everyone at the table and even the kids (4&6) and made they welcome. They bent over backwards to make sure all was in order from drinks menu, to kids food menu and went out of their way to make sure the service was first rate. The food was good, I have had better but not by much... even when food was not available, they offered alternatives. All in all an excellent experience, which lead to a memorable night as we had organised balloons and presents to be delivered to the table at certain points of the night which made the night exceptional. As I said the food was good, but the service and interaction of the staff made it exceptional. Menu is there for the ‘safe eaters’ burgers, fish and chips, etc to the bold, venison and game, something for everyone... will eat there again and not boo pricey for a special occasion!

Visited in December with friends for our annual Christmas Meal.

I went with expecations that it would be overpriced and mediocre at best. I left completely impressed and wanting to go back as everything was perfect. The service was impeccable: friendly and extremely attentive. The food was absolutely stunning, form the presentation to the wonderful flavours. An extensive wine menu and i would say it was fairly reasonably priced. I can't remember the last time i had a meal this good. Impressed at every level and I am looking forward to returning.

We enjoyed the leisurely pace of ordering our food and drink, but as we rarely order starters and main courses it would have been appreciated if a bread basket had been offered. We felt the price of the house white @ £33 was too expensive. Overall though a very pleasant experience with excellent food in beautiful surroundings

Excellant meal Friendly and professional staff Nice menu choice Good presentation of meal Restaurants have a lovely setting and very comfortable chairs

large opulent Stately home- Dining in style ! The staff were delightful and professional. The food was very good [e:g poached Halibut with contrast oxtail was a terrific taste that "worked".We did a night on the way down & way back-perfect Stop over

The warm welcome started at the front door. Moving into the restaurant was the welcome aroma of a log fire. The food was outstanding and of extremely high quality.

Had a tasty lasagne with soft garlic bread and a delightfully varied side salad. Hot dish appreciated on a very cold day and balance of salad, perfect! Great value for money.

Paid over £110 each plus extra for the cheese course plus drinks so expected an amazing night. Restaurant had no atmosphere whatsoever, neither did the lounge where champagne and canapés were served- music would have helped!

My family dine at the wellington restaurant frequently and it is usually nice. Very disappointed after our lunch on Christmas Day at over 100 pound a head- we were left very unimpressed. We were greeted upon arrival and then left in an empty room to hang up our own coats and then eventually asked to sit while they sorted out the main table- all very disorganised. Other tables were served appetisers but they did not come round to our table. Turkey lunch was very very disappointing- bought in ‘turkey roll’ with no fresh vegetables and one potato, didn’t taste good at all. Asked for a bottle of wine and it was plonked on the table for us to pour on our own!! Overall very poor experience, bad service with staff who clearly aren’t trained properly and disappointing food- a real shame as it is such a lovely setting in the restaurant but sadly will not be returning next Christmas- when spending over 550 for a meal I would eat expect a lot more! Really needs a good manager who knows how to run a restaurant properly as at the moment it’s not meeting it’s full potential.

Excellent surroundings and service. Starter fabulous, mains took a long time to come but enjoyable. Dessert good. Very pleasant lunch, served by professional and friendly staff. Look forward to our return.

Travelzoo voucher for 2, 2 courses including a glass of prosecco £39, amazing value

We were first taken aback by how beautiful the grounds and building was, even more so when we saw the interior of the restaurant which was really tastefully decorated yet nicely relaxed at the same point. We went as a family group and had a 2 year old in tow, the staff were great with him and made it feel as though it was an appropriate restaurant to bring a small child too.

We dined here recently on a saturday night and were disappointed with both the service and the quality of the food. We think saturdays are a problem for this restaurant because a big wedding was being held at the same time and it was obvious to us that the wedding came first in terms of both food quality and service. The service was very slow to ,say the least and the quality of both the starters and the main course left a lot to be desired.If this restaurant is going to charge high prices the quality of the food on offer needs to improve.

Beautiful restaurant within the very elegant Wynyard Hall. Food was exquisite and served by a lovely young waitress, who was very pleasant and polite. It was a really special experience which we thoroughly enjoyed.

Excellent meal tonight in the restaurant. Quality of food excellent. Very much enjoyed highly recommended. Anniversary meal nice touch as below.

We chose to eat at the Wellington restaurant for our first evening - very average. Limited menu and over priced

Having a meal with friends and we purchased a voucher for Wynyard Hall.

We visited with friends from 6.30pm for a 3 course meal from the market menu. The service and food were excellent. Between us we had a good selection from the menu. All courses tasted lovely we also had pre-starters and pre-desserts included to ensure a wonderful experience. The house wine both red and the white were good and reasonablely priced. We also enjoyed a bottle of prosecco. We sat the the lounge after the meal to relax with a drink before heading home. All staff were professional and friendly. This was so much more than I expected from the 'party' nights at Christmas. And we will definitely visit again soon I'm so glad we chose to try this for dinner. Dress was smart, the decor was nice and the hotel and dining area was spotless. Plenty of parking available and it had a disabled access ramp to the front of the Hall.

We had on booking the event, been asked whether there were any special dietary requirements and reassured that we wouldn’t need to repeat the same information while dining. However, none of the restaurant / waiting staff seemed to know any of the information given at the time of booking.

Menu stated Roast pork dinner, when it arrived it was a chunk of belly pork with a dry piece of skin on top. So tough, couldn’t get my knife through it. A Yorkshire pudding that almost filled the plate, 2 slices of carrot, 1 slice of parsnip, a skinny sprig of broccoli and 2 roast potatoes. Service was very slow considering restaurant wasn’t full. Not worth the money. Won’t be returning!

This is the first time we had been to Wynyard Hall so, as there was a half price lunch deal with a glass of wine on Travelzoo, we decided to try it out.

Visited the restaurant on a deal, and whilst you may think that the standard may be lower this was not the case here.

Food was fantastic although for the money you would be extremely disappointed if it was not. Staff extremely welcoming and overall had a great evening.

We had dinner in the restaurant while staying at Wynyard Hall and shared a cote de boef. It was massive: more than enough for two and cooked exactly as we requested. The serving staff were all friendly and welcoming. All in all, an excellent meal in grand surroundings.

I rang the Wellington restaurant 7 times today to try to make a booking for a school reunion next week. The phone was unanswered between 11am and 7pm. I finally got through to reception after the third call and was given a wishy washy response to how busy they’ve been in the restaurant. I wasn’t buying that, given that I’d rung at various times during the day. Maya from the restaurant rang me back and said they’d been really busy due to the good weather. I pointed out that 7 calls during the day and over mealtimes should have prompted some response. She said that she only came on at 2 but hadn’t had a minute to answer the phone! I asked if the owner would be happy to know that the staff can’t take bookings because they are too busy to answer the phone. She said Yes, yes he would!!! Incidentally, the website offers no facility to book lunch online. How on earth can this hotel survive when staff are too busy to answer the phone to take bookings?

6 of us obtained vouchers from TravelZoo and too be honest, for the price, we didn't expect the experience to be 5 star, as we had used 'vouchers' at other establishments in the area before this - how wrong we were!

Wynyard Hall is stunning from first arrival, walking through the beautiful rooms to the restaurant or library. Afternoon tea is usually served in the impressive & comfortable library but I booked & requested online a restaurant table - this was more comfortable for the guests invited to celebrate my mother’s 90th birthday.

We had the great pleasure of staying at Wynyard Hall and had four meals there. The service and setting were wonderful, as was breakfast, but the dinners were not outstanding. The portions were a wee bit small. I had the smoked beef one night and...

Sorry for repeating myself but we love the Wellington restaurant. 6 of us booked for our annual Christmas meal and once again we were not disappointed. Staff were amazing as usual, friendly, chatty and each course delivered with military precision. We all settled on the traditional christmas fayre and everyone thoroughly enjoyed it. The Chefs worked their magic to produce a totally fantastic meal. Relaxed drinks in the librrary before and after the meal made it feel that extra special.

Used the Wellington Restaurant a couple of evenings whilst staying in the hotel. I found the menu somewhat limited, although basically catering for all tastes, but OK. Our choices on both evenings transpired to be very good indeed, well cooked, well presented and tasted fine. The staff were friendly and efficient without exercising very much initiative. We did not receive a check back or have our glasses refilled. Neither of which bothers me but might demonstrate a slight lack of training or supervision. The restaurant is simply wonderful, with plenty of space between tables, a nice outlook if by the window, or otherwise plenty of historical or architectural aspects to engage your interest. For those reasons alone, it is worth a visit.

Had a great lunch. Adults had tapas and kids had homemade chicken nuggets and chips. This could have been served...

Asistieron para comer el domingo la segunda vez durante el último mes tanto para especiales ocasiones anteriores. No entiendo por qué había tanta diferencia en dos almuerzos de domingo en dos ocasiones anteriores, en el mismo restaurante. Ayer como a diferencia de la primera vez...

Nunca ha sido antes, así que pensamos que lo intentes! Pensamos que el restaurante en sí era precioso bonito amplias mesas y lleno de historia. Menú era bueno también! Tenía la mariscada que era agradable si no es simple! Platos principales estaban bien también pero...

Llegué a casa hace una media hora, y sentí que tenía que venir en Tripadvisor y escribir una crítica de la deliciosa comida, mis amigos y yo acabamos comido en el Restaurante Wellington. Cuando llegamos a Wynyard Hall, un hombre muy amable nos mostró el...

It is one of my favourite restaurants and never fails to maintain a high standard

Por primera vez en el restaurante wellington por el menú de brasserie y no estábamos decepcionados. La primera mesa a las 6 de la tarde de un jueves, nos llevaron a nuestra mesa una muchacha agradable que nos dio los menús. Después de mirar en...

Llamamos la semana pasada con unos amigos y lo pasamos de maravilla. El restaurante es siempre agradable y como estaba tranquilo elegimos nuestra mesa favorita. Todos tuvimos los 3 campos regados con una botella de Prosecco y 4 cervezas. Aunque hemos estado aquí muchas veces...

La comida estaba bastante buena suficiente. mot porciones increíblemente pequeña incluso para un menú de degustación y aunque negaron que no estoy convencido de que fue preparado correctamente.

Comimos a la carta durante nuestra estancia, la comida era deliciosa, especialmente el entrante de cangrejo y lomo de cerdo plato principal. Restaurantes en es mejor.

Our package allowed us to choose from the a la carte menu or an allowance towards the Brasserie menu. We both chose from the latter starting with a huge seafood sharing platter and freshly made bread rolls, followed by a ribeye steak and confit duck leg. I couldn't manage a dessert but he enjoyed a generous cheeseboard. The service was discreet, polite and efficient.

Wonderful place to eat, this is a very large room, the additon of music playing in the background was an advantage. The food was lovely there was a good choice. If you are into your wines you would probably apprecicte the menu, there were limited mid range prices for wines on the list. However they were available by the glass and the drinks prices at the bar were not over priced.

We have just returned from an overnight stay at Wynard Hall. Setting of the Hall is stunning and the grounds well kept. We ate in the Wellington Restaurant and really enjoyed the experience. A little slow initially to bring menus etc but all the food was hot and well cooked except the fries were a little overdone. House red wine was good and the room itself is lovely. Would definitely revisit.

New Year's Day lunch booked for 2.45pm at Wynyard Hall, and it was a total disaster. We had high expectations having attended for the previous 2 years on New Year's Day. Sadly, on this occasion the standard we had come to expect fell very short of those expectations and, therefore, impacted on the overall experience we had. If yesterday had been the first time we had attended such an 'event' it would not have impressed us in the least as in the previous 2 years which had been excellent and the food in another league! Firstly, on arrival we had drinks at the bar. On previous attendances we had been able to sit at a table whilst waiting to dine but this year there were only bar stools (4 if I remember correctly) which was inadequate for a party of 8. The ambience was good due to the excellent pianist it has to be said. After drinks at the bar we eventually had to ask if we could be seated at our table. Once seated in the dining room, we were (eventually) offered the menu to select our chosen courses (although we had already perused it while at the bar). We were all disappointed to note that the menu was headed 'Sunday Lunch' and not 'New Year's Day Lunch' as in the past. The crayfish and prawn cocktail dish was lacking in crayfish and the prawns were more like shrimps and served in exactly the same style of glass used for shorts drinks which were awkward to eat from! Most of the party chose the beef option for their main course; the beef was poor with lots of gristle and anaemic-looking fat surrounding it. Then it was 2 hours before we had pudding. Most of us chose the sticky toffee pudding which, overall, was satisfactory but, unfortunately, one of the party almost cracked her tooth on what appeared to be a piece of stone from a date! The Manager was most apologetic about this and we appreciate these things can happen from time to time but attention to detail should have prevented this.

We booked a Christmas meal with friends and we were confident they would enjoy it as much as us as we have sampled the restaurants menu quite a few times.We arrived early and were asked if we would like to dine immediately or have drinks in the library prior to our meal, we settled for the drinks and were escorted into the library and our order taken. Whilst chatting over drinks we perused the menu and orders taken.We were then taken into the dining room and shown to our table by our charming waitress for the evening. The meal, once again was first class and we retired to the library for coffee and mince pies. Overall, I cannot fault The Wellington Restaurant, the food is excellent and the service is impeccable. The staff are extremely friendly, polite and charming. Thank you once again, Wynyard Hall for a perfect evening.

Having previously eaten at the restaurant a couple of times and attended other functions I've got to say this is by far the worst experience we've had in a long time..The occasion was for my mother-in-laws 70th birthday and we had guests visiting from Leeds area. Tbh, the welcome was luke warm, the receptionist just told us 'the restaurant is round there', not the usual 'please follow me'.We found our own way to the restaurant and introduced ourselves, the waitress seemed unsure as to what to do with us as some of our party were not present, we asked if we could sit in the lounge until the others arrived. We ordered some drinks and waited, the others turned up and a different waitress asked about drinks for them but only managed half of them, and I had to ask her back twice..A waiter then proceeded with 2 different menus for 8 of us. After struggling for ten minutes my wife asked for more, at this point we were told we all had to choose off the same menu, something to do with separate kitchens, maybe they've not heard of communication, I'm not sure...We were served with an amuse bouche, which when present seemed a little strange, four were served with stands and little spoons with a ramekin dish, four just served in the dish, strange for a place of this standing... The starters were served and were Luke warm at best, and to make matters worse, half the main courses were brought out 1st and the others took a few minutes longer sand again the food was like warm.During the meal we had a few rounds of beers, unfortunately there are only bottles served, but these were served warm and I did bring it to the attention of the waiting staff but warm ones were still supplied, so much so that I was forced to attend the bar myself and ask for a glass of ice, again my wife complained to the bar manager, who did manage to find us some cold ones.. I would've thought at some point he would of ventured over to the table to apologise but no this didn't happen...Although throughout the meal there were some nice touches I've got to say the service and standard of this restaurant was poor to terrible at best..Couple of little things -bottle of estrelle dam £5 each -glass of Chardonnay £11 each -bottle Sauvignon blanc £29 -soda water small £1.90After taking everything Into account and the bill coming in at close to £400, I think next time we'll eat in the local pub where the service and the food is of a much higher standard.Maybe the Hall should invest in some more experienced staff and not rely so heavily on casual staff.. We won't be returning anytime soon!!!

We booked the Wellington Restaurant as a treat for our Daughter's Graduation. We had recently stayed at the Hotel on a 'Steak and Share' deal and we were both suitably impressed with the service and the quality of the restaurant (unable to upload that review as I am unable to load more than one Hotel review every three months). We arrived early as the Ceremony wasn't as long as expected, the staff said this wasn't a problem and we were shown to our table. Menus presented by a charming and attentive waiter and drinks ordered. Our party really enjoyed the meal, the Wild Boar Scotch Egg starter is a meal on its own, superb taste and egg cooked perfectly. We took my mother who is 90 next week, she said it was the best Sea-Bass she had ever tasted, bless her. I settled for the Haddock tail, all I will say is, it must have been a massive fish!! Extremely light batter covering the whitest fish, cooked perfectly.We couldn't find room for desserts but settled on coffees, again hot and fresh.I have seen negative comments about Wynyard Hall and The Wellington restaurant but personally, I cannot fault the Staff, food or surroundings. We have visited on numerous occasions and I have worked in the Hotel as a videographer at weddings and I always make a point of asking guests about their experience and I have yet to hear a negative one. Our dining experience was worthy of my 5 stars, not only for the superb food but also for the way the staff conduct themselves, charming, attentive and very friendly. Sir John and the Management Team should be extremely proud of the attention to detail and service guests receive at Wynyard Hall and the Wellington Restaurant.We are looking forward to taking some friends for a Christmas meal in a few weeks time as they have never visited Wynyard Hall.

We booked the 5 course £50pp taster menu and were left somewhat disappointed. The food was lovely but at an average of £10 per course they were far too small, three of the courses only being one/two mouthfuls at most. One course would have been more filling but it was octopus risotto that left a chalky beefy 'oxo' taste in your mouth that was less than desirable, I tasted the rice but couldn't eat it.The staff were lovely and attentive but didn't know any answers to questions we had, we asked if there was an option to add a wine flight to the meal and they looked confused so we just chose a bottle. The dessert was great but we ordered a cheese course because we were still hungry. I understand the idea of a tasting menu but it wouldn't be unreasonable to have one or two of the courses being a bit more ample and as far as a seafood course goes a lighter fresher dish would surely compliment the menu better?I don't think this was value for money, but would be happy to pay more if the food was up to standard, even if the main course was adequate, we had the tiniest piece of lamb and it was just so disappointing, I wish we had ordered from the menu in hindsight as we would have got more value for money looking at the food people around us were having. We have also visited other places and had tasting menus such as The Raby Hunt and had much better experiences which is a shame because Wynyard Hall is very local to us.

unfortunatly we landed on a "busy" day ,, decided to start with a coffee , we asked a passing waitress for 2 coffees & told us to take a seat & she would come to take our order, waited 15 mins ,,she came & took a few orders from other people sat nearby (3 peoples drinks) (some of whom arrived after us ! ) & walked straight past .. so we went back up to order .. & were told because she had a "few drinks" to make up she couldnt take our order for 2 coffees after all ! GOBSMACKED so we thought benefit of the doubt ,,,,,maybe try a spot of lunch in the restaurant ?? we asked a different waitress if there was a table for 2 ,,, the look on her face made me think she had misheard & we were asking if we could eat a young puppys entrails! she looked aghast .. stuttering and stammerring erm no ,, i dont know ... maybe ... It wasnt looking good so we decided to cut our losses & go elsewhere So unfortunately I cannot review the FOOD in any way ... or the coffee ! ..... the service on the other hand was extremely poor , very disappointing..

We have stayed at the Hotel had afternoon tea and a few Sunday Lunches at this venue, all of which we have loved, especially the afternoon tea. The building is spectacular with large paintings hanging and antique furniture, very grandWe were shown to our table and asked whether we would like the A la Carte or Brasserie menu, we looked at both and decided on the A la Carte. We also ordered a couple of cocktails which were to die for.Before our starters arrived we were sent out a small mushroom mouse each followed by this Japanese drink in a shot glass that was vinegar based (I didn't think I would like it, but it was gorgeous) along with some homemade warm bread buns with different flavoured butters. I felt so spoilt as if we were in a Michelin Restaurant.The food we ordered arrived very well presented and to a high standard, very tasty, you could have cut my fillet steak with a butter knife The staff were friendly and very professional, I cant wait to return. The whole experience was fantastic, thank you very much

Built on outdated splendour. The food is showy. Could look like something from Master Chef but the quality is mixed. The little touches and friendly (if a little naive and undertrained). The selection of breads were nice and the routine spiel charming. We were there on a Friday night and it was very quiet. For afternoon teas it is packed and to be fair they do those very well. I liked the strange tea that tasted like hot soy sauce but didn't like the strawberry dessert.

We went in for a meal, the restaurant has a lovely atmosphere, friendly staff and nice environment for my daughter - Food was delicious and very accommodating for children and very reasonably priced

I came for afternoon tea on Friday 17th June with some friends. We arrived on time but waiting 10 minutes to be seated as the waiter was already dealing with someone. There seemed to be staff everywhere but not much being done or people being seen to (there was 2 young lads looking for a lighter in the same place?!). We were eventually seated and given menus. 10 minutes later someone came to take our drinks order, the same chap that seated us. He must have been the only one actually working. He must have forgotten the drinks, not surprisingly being the only one working, as we had to chase the order another 10 minutes later. The same chap came with our drinks shortly after and was very apologetic. The chap that was seeing to us was lovely, it was the service speed of everyone else that weren't seem to be helping him which was poor. Overall, the food was lovely, the service, not so.

We booked a table for 7 of us to celebrate my Mother's 70th Birthday at Wynyard on 22nd May as she said it was one of her favourite places in the area, but the service was so poor that it ruined what should have been a special day. When we arrived at the Restaurant, the member of staff at the reception desk ignored us while she appeared to be doing some paperwork. After this went on for some time, I asked if we could be taken to our table, but was asked (in an admittedly polite tone) if we "could just wait a minute". We then waited a fair while longer as she took the paperwork over to a colleague working on the bar to discuss whatever she had been doing. When she returned she booked us in (without apology or explanation for the wait) and then handed us over to a member of the restaurant staff to take us to our table, where the lack of service continued.Having been seated at our table for some time (and watching people who had arrived after us having their orders taken), we only managed to get someone to take our order by blatantly catching their attention. Then, as no wine/drinks list had been offered we had to get someone else's attention to request it, and also saw other tables being offered bread rolls before the starter course, but were not offered any ourselves and had to ask for them too. Our drinks then only arrived after the starters were finished and being cleared away. Just to continue the general experience, we then had to ask someone for the dessert menu.We were not being impatient as we wanted to have a nice relaxing time, and I know this might not seem like a major set of issues, but when you have specially travelled nearly 200 miles for a special celebration and are paying £30 per head for a pleasant (but not outstanding) Sunday lunch, you would at least expect that the premium is for the service. However, while the staff were consistently polite, the actual level of service received was worse than you get in a typical Pub restaurant.Sadly, instead of enjoying herself, my Mother spent more time apologising to us because she had asked to come to Wynyard for her Birthday. To round it off, we had mentioned that it was a 70th birthday when we made the booking and the member of staff who took it said that they had made a special note; surprise, surprise, that was ignored too.POOR SERVICE and OVER-PRICED.

would recommend wynyard to my friends ans family because we were made to feel very special.

It wasn't a package but it should have been. Although overall it was very good I felt that there were a few things that let it down.- I had not received any confirmation of my spa treatment or dinner booking-The masseuse although good, was very loud and this let down the ambience during the massage, there was also a draft blowing through the door which made me chilly and tense.- The 'restaurant' did not feel like a restaurant and a hotel of this grandeur could have done with a bit more customer service.- We were only offered one menu while the couple next to us were offered two-The staff all looked like they were trying to do the 'posh service' but failed on many occasions and made all sorts of hand gestures to each other over the room which was off puttingGood points though the food was really good and the little breads were cute. Butter could have done with being softened. Room was a bit too echoey and quiet and made conversation a little awkward.

We went as a group with 3 young children (admittedly probably not the best idea) to celebrate a birthday. My first gripe was that they don't do a kids menu so the option was anything from the main menu but as a smaller portion, now my children may be fussy but they are not a fan of lamb or cod in fancy sauce, however we battled on.....The service was hit and miss, we seemed to have at least 6 different (young) waiting staff that perhaps needed a bit more training in how to get an order right.The food other than the Yorkshire pudding was lukewarmThe setting was very grand and ideal for a wedding but maybe a little over the top for a Sunday lunch when there are more cosy (and cheaper) places to eat.

Enjoyed breakfast the morning after a wedding after a lovely overnight stay in Elmswood Cottage. We all enjoyed a full English breakfast Service was a bit slow as I think there was only a few members of staff on but that wasn't a problem as we were in no rush and was worth the wait. There was a lot to chose from on the menu along with pastries, cereal and fresh fruit and it wasn't an issue when we asked if our order could be amended. Our only comment was that the toaster was quite slow.

Upon arrival we opted to have a pre dinner drink whilst we looked at the menu. We were served by lovely staff and the sommelier was very knowledgeable and made recommendations which were just right. The food was very good. Particularly the bread and belly pork for mains. Will return!

From the moment we arrived and were greeted at the door - then shown personally to the Wellington Room - this felt like a special occasion. The staff couldn't have been more helpful and professional, the food - and champagne - were gorgeous. We would definitely like to return and would thoroughly recommend the afternoon tea to anyone considering it.

The Hall is a very grand place. Wellington dining room has an ambiance of bygone days. The chairs are comfortable and tables placed apart for privacy. It is also rather cold. The staff were friendly but some inexperienced and others patronising . The food was nouvelle cuisine but poorly executed with tough meat and was cold. Additional vegetables ordered as a side were the same two as on the plate. Portion size was good, presentation pretty, but flavour missing. The menu was interesting but flavours muddled even on paper. mostly its execution was bland.

The venue we have used before and it always comes up to the standard you would expect from such an establishment. On this occasion we wished we had selected the Bistro menu the Al a carte was a little to untraditional for our tastes

I said special tea but we actually had coffee, which was excellent and plentiful. there was plenty to eat, all of it delicious, we especially liked the scones light and just the right size. The service could not be faulted a pleasant, cheerful person , who ensured we had everything we needed but was not intrusive. We had a lovely experience in a lovely setting.

3 course sunday lunch was served by friendly staff through out .food was of a good quality .we had prawn cocktail. roast beef .and cheese board.wine on the dear side.all in all nice lunch.

lovely in every respect. I took my parents as a treat and we all had a lovely time. We all chose afternoon tea and ate it at leisure.

I have been numerous times and although the food was nice, the small sandwiches were okay but the larger sandwiches, although tasty, weren't well presented. They looked more like butties! The plain scones were very dry, but the fruit ones were nice.

We booked a table in the Wellington restaurant at Wynyard Hall. However, when we arrived, our table was actually in the Brasserie. From a limited menu, my wife selected the battered haddock tail & I chose the 10 ounce steak. We were disappointed with the food when it arrived. The haddock was covered in a soggy batter & the fish was not of particularly good quality. We could really have done better at our local chippy. My steak looked quite a bit smaller than the 10 ounces advertised & was quite chewy. The Chablis we ordered was very nice. We do not envisage repeating our visit any time soon.

Visited here as part of a DBB package at the hotel for my birthday. We were taken to the library for drinks before ordering our meal. Had a choice of the a la carte or brasserie menu - opted for the a la carte and we weren't disappointed! After ordering we were taken through the the Wellington restaurant which is very grand! The breads and gazpacho were very tasty! Had a couple of issues with the wrong food being sent out but the staff were very apologetic and sorted it out straightaway - it didn't spoil the night. The beef fillet with wonton and wasabi pea was delicious - it would normally come medium rare but I asked for it to be well done due to being pregnant. It was very tender. The chocolate aero dessert was lovely and all of the food was beautifully presented. We'd definitely eat here again!

The staff were fabulous, the food was excellent and it was a fabulous experience overall.

We came here as a treat and were not disappointed, lovely food which was surprisingly filling, great atmosphere and good service. It's expensive but definitely worth it for a bit of luxury!

We as a party of six enjoyed afternoon tea as a treat for an older sisters birthday! We were treated quietly ,efficiently and promptly.The food was lovely and the setting superb.This was our second visit and we will repeat the experience at a later date.

Leaving review for my godparents, bought for them as a gift to enjoy! They loved the afternoon tea, drinks was a little expensive but they both enjoyed it overall but on their return to collect their coats one had gone missing... Someone else had only took the wrong coat on their way! Not a very good system, in fact there wasn't any as anyone can take any on their way out... A little disappointed for a place like wynyard hall, not even a tag was given out to make sure u can't take someone else's!

We had our New Years Day lunch at Wynyard as we have done for quite a number of years and in the past never been let down !! However this year was terrible . The situation was made worse because I told my Dad how good it was because he wanted to treat us having lost our darling Mum suddenly in November ! The menus was so limited and certainly nothing for someone who prefers simple food like my Dad ( Older people do ) we were a family of six five of us had Smoked Salmon , the most unusual I have eaten , not please tell to the pallet at all and the presentation was nill , my brother in law had the soup and said it was very nice. Four of us had the beef as a main course , we should have sent it back it was cold and hardly cooked ! My Dad & niece had the Chicken there was so little on their plates I was embarrassed . For dessert we had various thing my sister had the cheese board you can't go wrong with that as for the rest of us we couldn't believe what was put in from of us no presentation at all and from my perspective they were not made in house by a chef ! Overall dreadful my Dad wouldn't let us complain so he paid his bill all £350 including a tip ! Unfortunately I am writing this from my bed , unfortunately I developed intense tummy pain less than twelve hours of having my meal , followed by sickness and what ever else , I thought I was coming down with the flu until my sister rang the next day to both her and my brother in law had had similar symptoms ! I contacted the hotel and spoke to a manager , he suggested I take a stool sample to my Doctor !! So as you can understand I feel pretty upset that I had to cancel the rest of my weekend ! I will wait for my results ! Thanks Wynyard .

The atmosphere was excellent, the table was elegant. Staff helpful and polite but the menu was very poor, when the food did arrive there was more plate food

this was my second visit for afternoon tea. The overall experience is very good for a special occassion. However, my feeling on both visits were that the experience would have been better with more savoury than sweet dishes on offer. I don't know many people today who sit down & consume two scones, & several cakes in one sitting. Perhaps reduce these & offer more sandwiches, savoury flan etc. Looking around the diners, it was evident that other people felt the same way as the cake boxes were being given to most of the people around us to take home the excess cakes. The surroundings & ambience of Wynyard Hall is delightful & well worth a visit. The staff are very pleasant & helpful but afternoon tea for two is just a bit too much to digest.

A lovely celebration lunch for my mother's birthday. Thank you.

Menu limited, food tasteless and under seasoned, seating arrangements bizarre.

took my sister for afternoon tea for her 80th birthday,she is bad on her feet,she enjoyed it vey much..the only down side was the treck to the ladies room,thats the only reason for the missing<br />star.........

Very pleasant welcome. The seating plan was good, there being plenty of space between the different groups of people. My friend and I felt we could chat comfortably to each other. <br />The service was excellent as was the afternoon tea. We thoroughly enjoyed our time at Wynyard Hall.

Friendly staff ,great service,very enjoyable food in a splendid setting, we were in the library. Would recommend.

This is a wonderful place to eat and relax. Great surroundings and wonderful food however service is always slow when a wedding is also taking place, apart from that 10 out of 10.

This has to be the best place I have ever been to my husband and I have been a number of times Sunday lunch is excellent We have also been for evening meal it is so nice for a special occasion the staff are superb I don't think anyone could match them We have also been for afternoon tea which you can have in the library which looks out onto the lake Highly recommended for all occasions sandy p

My wife and i took 2 family members for afternoon tea celebrating their 50th wedding anniversary and we could not ask for anything better. the staff were first class .and so was the food.<br /> <br /> THANK YOU.

Had a lovely first visit to Winyard Hall to celebrate my wife's birthday. The waitress asked if it was a special occasion,so when the stand of sandwiches and cakes came out with a birthday sentiment written in chocolate that was a really nice touch. The cakes were delicious, but, the egg shells filled with the passion fruit mousse were fabulous .The waitress was attentive and extremely pleasant. The cocktails are a bit expensive but for an occasional visit ok. We would definitely recommend Winyard Hall for afternoon tea and we will certainly be back.

I had Afternoon Tea here with 2 family members. I emailed Wynard Hall to ask if they could supply vegetarian options, for my sister. This was very easy to do (when booking online you may add any notes to your booking) and we were given a plate of seperate vegetarian sandwiches, which my sister enjoyed. If I was to be really fussy I would suggest maybe a little more excitement in the vegetarian sandwich options and presentation, as the normal sandwiches are presented on different types of bread and wraps, however the vegetarian are just finger sandwiches. The tea & coffee menu you are given upon arrival is beautiful. Great selection to chose from. Cakes and pastries are presented wonderfully and are very tasty! 4 different types of dessert , and 2 scones with jam and clotted cream. The overall experience of this Afternoon Tea is fantastic, and I have had Afternoon Tea in a variety of places but Wynard Hall is second to none. The rooms are so well maintained and an absolute pleasure to be in. Beautiful to walk around inside and out. Staff are fantastic. Greeted & seated by a very friendly gentleman and then served by 2 polite and smiley young ladies. This is the 2nd time I have been & I will certainly be returning. Thank you!

Having been to this restaurant many times before I was looking forward to seeing the new refurbishment, I was not overly impressed as I in fact I preferred the original decorations, I thought it a little bright, also there were no tablecloths, I always think this is essential to the look of a place. Let me start with the menu, although it states a fixed price for a two or three course in fact when you look at it, all but two of the mains required supplement of up to almost £5. This was also the case with the starters. I find this very wrong! why a fixed price when in fact it clearly is not! It appears the restaurant is clearly trying very hard to improve its status in the area, all sorts of complementary items were sent out "from the chef " which where carefully described to us in great detail, even the bread! While this is all very nice the waiters seem to be overzealous in telling us how fantastic it all is and "how the chef does it I don't know" and almost asking us to let them know how lovely it all is. Another thing, too many different people where attending to our table trying to top up the wine when someone else had just topped it up! A bit of overdoing the " is everything ok sir ". We practically had no time to ourselves to talk. The food itself was quite nice overall but dare I say it, it's all a bit too pompous for my liking. Overall they seem to be trying very hard if not too hard to make you feel you have had some really great food and have just dined in a on the up modern restaurant.