Welcome Cup Cafe in Nottingham

This is my second time ordering from this takeaway and this time I was very disappointed The chicken dumpling hardly had any chicken in it which tasted more of curry than anything else the very small portion of ackee and salt fish left me disappointed and the rice and peas was just bearable No point in pre-ordering your meal as it will come later anyway

This isn't about one specific shop but all in general. I ordered a cake and got this delivered when they said. Once I opened this the cake looked fine and frozen. We then cut some to have the same night. The cake I ordered was the CARAMEL MIRROR GLAZE MUDCAKE. Thankfully this was the only cake I ordered online. When I cut the cake it didn't look great in the middle but thought this would change once it defrosted. It did not but we tried this and apart from the top part the rest and majority was hard, dry and tasteless, we were very disappointed. I tried to get in touch by email, Instagram and Facebook but it took a while for them to reply eventually via Instagram. I was just told to put the cake in the microwave that was all they said to me. I tried this but it didn't help one bit, the cake was still very hard, dry and tasteless. I again got back in touch but was ignored. I then left reviews on Instagram and Facebook but soon found out my reviews got deleted very soon and they have blocked me so I can't leave any more. What does this say about this company! All I wanted was a normal customer service reply to rectify this but this is how they responded. Do they just delete and block anyone that leaves a review they don't like? What is the point? I will now got through my bank to get a refund as this wasn't acceptable and the customer service was even worse. I would NOT recommend this and would say avoid by all means, horrible cake and customer service.

Most disgusting food i ever have. The owner and staff of the shop show pathetic behaviour here. They dont know how to deal with customer. They also misbehaved with delivery riders. Not recommended anyone.

Just left this lovely little restaurant. First night back open so very quiet. My husband and I both had boneless jerk chicken, rice n peas, slaw and festival. Food comes in sharing portions. Small but so very tasty. Also very filling. I really recommend a visit. The staff are so lovely and friendly. Thank you Mae and team xxx

Excellent staff and service, cocktails were fab, for me the food let it down a little as my expectations were high after the great service we received but left feeling full which was great. Overall 4 star