Welcome Chinese Take Away in Luton

Got a "20" piece Hot Wing bucket. So dry and crunchy, seemed like it was cooked hours earlier and left sitting under a hot lamp all day. Size of the wings were only slightly bigger than a piece of popcorn chicken.

I've not experienced the full offerings as yet but what I have deserves the rating. Anymore visits and I'm sure this rating will increase

I had a highly disappointing experience at Nando's Luton Town Centre on June 11, 2024. During my lunch break, I ordered a Mediterranean salad, 1/2 avocado, and chicken thigh to go. Upon returning to work, I discovered mushrooms in my salad, to which I am allergic. This ingredient was not listed on the menu, which is a serious oversight. I immediately called the restaurant and spoke with the manager, who advised me to come back to the restaurant for a refund. As I had already taken my lunch break, this was not possible. He assured me that the mushrooms were from the olives (something not mentioned on the menu) and that I would receive a refund. Despite my efforts, including visiting the restaurant twice and leaving my contact information, I received no callback or refund. When I visited the restaurant again to resolve the issue, I was met with extreme rudeness from the manager, Jay. He accused me of lying about the mushrooms and was dismissive of my concerns. His unprofessional behavior was unacceptable, especially considering the potential health risk involved. If I had consumed the food, I could have been seriously ill, possibly requiring hospitalization. The lack of concern and poor customer service at this branch is appalling. I strongly advise others to be cautious when ordering from this location, especially if you have any dietary restrictions or allergies.

This place offers good fast service. It’s expensive, but comparable with other restaurants at the airport. You can see into the kitchen, where you can see the ingredients all stocked. I was particularly annoyed as I could see a large stack of eggs; so I could tell they were cooked fresh. I wanted poached eggs but was told that they were not available from the menu - only fried or scrambled! Simply shocking! I’ll pick somewhere else next time!

Best food available in the airport. Friendly staff who have good knowledge of what they are selling and pleasant casual dining setting. Just be ready to pay a bit more vs. equivalent shops in the terminal.