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3.8

Based on 3.858 opinions finded in 1 websites

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Nº 1111 in 1625 in Cardiff

CUSTOMERS TALK ABOUT DISHES WITH..coffee
Score
OpinionsNoteGoogle3.8583.8

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Very good motorway service stop.

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Stephen Mainwaring . 2025-05-18

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I visited this service station at around 2:30am all the shops were shut apart from casino. Toilets were available.

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Rakesh R . 2025-05-17

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Good for a driving break lunch and coffee

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Karen A . 2025-05-09

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Nothing of interest. Food was restricted, unless you like burgers. And expensive.

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Go Fastly . 2025-05-04

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Starbucks is great here and the M&S - but the toilets especially the baby changing facilities are absolutely VILE! I don’t think the toilets had been cleaned in a good while as there was poo and stains and hair all over the changing table - how disgusting!!

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Anna Davies (Welshfoodiegram) . 2025-05-04

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Female toilets having work done, but great sign posting to usable toilets.

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ij franklin . 2025-05-01

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Bought food yesterday on the kfc app. Welcome break has taken my money. The order wasn't there to pick up and waiting to release the funds back to me. Bit annoyed they didn't return my money within 24 hours

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Ian . 2025-04-21

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Adam in KFC was really friendly and helpful

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Elizabeth Kilduff . 2025-04-16

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Nice and compact, not quite clean, the Ibis hotel is few distance away. Keep an eye of your kids, weird men around, and try to park as close as possible to the gate if you are alone. I did not see any security there

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HBatarfi A. A. . 2025-04-14

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Usual run of the mill Services. Parking layout dreadful.

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LORRAINE EGGLETON . 2025-04-13

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Quick place for fuel ..but expensive..

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David Millard . 2025-04-13

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Why, oh why, is there only 1 baby changing station? Why is this located in the disabled (also inclusive) toilet? Had to wait 15 mins for the person before to exit the disabled toilet, who left it in a very smelly and unhygienic condition. Queue of about 5 other parents waiting and giving up in the meantime. Ended up changing my baby outside on a mat on the grass verge as much more preferable. You could at least put a baby change in the female (and ideally also male) toilets too. In this day and age it really is unacceptable to only have one. The female toilets were also unclean. I did approach a staff member about this but they did not seem at all bothered. Avoid this service station if you have small children.

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S J . 2025-04-11

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Nice place to refuel your store.

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Florian Brishan . 2025-04-07

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Do NOT drink anything from Starbucks! This branch is infested with mice!! What a disgraceful place ..reported to trading standards

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Precision lines . 2025-04-03

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It's a nice enough service station

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John Nash . 2025-04-02

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Every time I visit the Burger King here I am always served by a woman called cat. If I could rate her instead of the whole guiding she would be a 10/10! She is so kind and patient with customers and always has a smile on her face. Always happy to help and always cleaning when there are no orders to make. Even checking in on us when we have had our food to make sure everything is okay and saying goodbye to us when she can. Cat if you see this, you’re a star! The services itself is nice, a few places to eat from and do a little shop, everyone there seems friendly The only downside to this place is the toilets; they are in serious need of a refurb and are disgusting!

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Mikaela Jones . 2025-04-01

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There's not much room during the day, but a passenger car ended up in a parking spot for trucks 🤦

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Rob Buli . 2025-03-19

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Really gone down hill, toilet facilities are terrible! Well over due a refurb

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AirsoftLadCardiff . 2025-03-16

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Not the biggest service area but has what you need for a quick stop.

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roger quartermaine . 2025-03-09

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Good choice of electric charges

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Helen Clark . 2025-02-24

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Worst customer service in Starbucks.. person who called Ellie who is presenting as service leader in Starbucks don’t know how to handle a situation.

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Arosha Udayangani . 2025-02-22

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Shocking services 1 shower between about 20 trucks small spaces to park shocking

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Gareth Phillips . 2025-02-20

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Went there to park up for the night as was out of driving hr

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Dave Davies . 2025-02-11

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Good facilities and ample parking.

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Michael J . 2025-02-10

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Popped in for a poo. Clean toilets

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Christian Davies . 2025-01-29

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Ladies be prepared for the dirtiest, run down lavatories you have seen at a service station. Door locks jammed on with random noggins of wood, tiles smashed and doors kicked in. Really they should be totally refurbished. When the skirtings were last scrubbed is a mystery. Welcome Break, please do better.

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Kim Toogood-Hughes . 2025-01-11

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Arrived around 2am....no staff, knocked on window as instructed....and waited.....and waited...no service...so i left Just a suggestion get a bell.

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DSE Auto Locksmith . 2025-01-09

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A great Burger King, serving fast food with all customized items correctly.

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L P . 2025-01-03

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Worst kept service station toilets I've ever been to. On the way back to Ireland I stopped to take a break & use the toilet facilities before getting some food. Half of the gents was shut off with a barrier. That's fine, it was a quiet time of the day, so why keep it all open (less cleaning). Cleanliness-wise, no issue, it was clean & smelt okay. What was really disappointing was firstly despite the "caution hot water" notices on each sink, not a single hot tap worked. In fact, some were hanging off & one was even taped up (so staff know about the problem). Secondly, not a single soap dispenser had any soap in it. The final thing that then prompted me to write this review was the fact that the only two accessible hand-dryers didn't work either (& there are no paper towels). All in all, far from the 'Welcome' you'd expect from a Welcome Break. Management at this establishment should be ashamed. All things that should be easily fixable.

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Shaun Leahy . 2024-12-19

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Usual motorway service and prices.

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Emma Wheatland . 2024-12-17

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A welcome break at Cardiff Gate

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Stu 7 . 2024-12-14

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Great friendly staff and good food

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Stephen Richards . 2024-12-07

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Small and friendly with all the usual eateries. Possibly the best cleanest motorway services toilets i have ever come across.

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PATRICK McHugh . 2024-11-27

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Good place to stop for a break though will say the weather wasn't freezing but was cold inside we had to pop our coats on. There were a few places inside WHSmith, Starbucks, KFC and burger king, An arcade and Waitrose plus toilets.

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Tracie Maton . 2024-11-25

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Toilets of the year 2025? Seriously? Of the ladies toilets that were open, there was a range of no toilet paper, broken or missing wall tiles, no soap. Tired, old, cold, horrible.

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Renay Pattinson . 2024-11-23

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Quite small, was disappointed with the Waitrose shop not having a single ready meal (I was heading to a holiday cottage & wanted something to have for my dinner on arrival).

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Andrew Mcivor . 2024-11-22

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It's not obvious but there's more parking available further on into the site. In addition to fast food there are 2 franchises selling sandwiches. Waitrose had a gluten free sandwich option but it was cheese (no good for vegans or anyone dairy intolerant!)...

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Ken Moody . 2024-11-19

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It was overpriced and not very clean

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Matthew Maynard . 2024-11-12

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Horrible services, tried to fine us for being several minutes over the 2 hours regardless of whether we had paid over £50 for coffees, food and other snacks...absolute joke next time we will drive 2 minutes more to the asda just down the road where they have coffee stands and cheaper food

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Wayne Brown . 2024-11-10

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Popped in to go to the toilet on my way to visiting my Mum in Swansea. Not the first time I have visited these services. Plenty of parking available at the time I arrived. Has a Burger King, Waitrose and WH Smith.

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Simon Jones . 2024-11-09

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Lovely place, lots there and well set out Prefer Costa though

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Lance Boston . 2024-11-06

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Ladies washrooms in a terrible state. No lock on the cubicle door. Toilet bowls blocked, soap dispensers empty and some taps not working. Someone not doing their job! As a result decided not to eat here

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Caroline Griffiths . 2024-11-04

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Stopped to use the loo and honestly wish I’d just gone in a bush. The loos absolutely stank, 3 of the cubicles I tried were filthy with dirty loos, I finally found a slightly cleaner loo (not much), held my breath and went for it. On coming out, the soap dispensers were hopeless, and half the taps were taped off and not working. Filthy and run down. Possibly a public health hazard.

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Elaina Johnson . 2024-10-31

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Good service easy food and drink and fuel

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G M . 2024-10-29

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Needed break after a long drive

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Aula “Aula” Curtis . 2024-10-29

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I'm going to give this for but it doesn't deserve it because it really needs an upgrade. Having said that it's usually easy to find a parking space, the toilets are clean and you don't have to queue usually the WHSmith Greggs Costa Coffee and a Burger King inside the building if I remember correctly. There's also a BP service station on site for HGVs and cars and it's not busy so you don't have to wait ages to get your fuel.

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Vista Media . 2024-10-22

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Service station, needed the facilities

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Bill Kelly . 2024-10-18

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Visited today to take my legally required tacho break. Went to Burger King to get some food met the most obnoxious rude arrogant young man. Waited 5 mins for him to appear to be told there's only 2 of us so you'll have to wait mate. I replied directly I've been waiting for 5 mins Yeah whatever mate You ain't been here 5 mins Be about another 5 mins anyway I got uber orders to deal with Really shocking service I have no choice under the law but to stop at designated times just because I look like a workman he is in customer service, manners cost nothing

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Maximus Mckeown . 2024-10-14

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Very nice services. However I came here to have a break from driving. Once parked all you can hear is the irritating advert to win a car. It continues to rev without a break. Very annoying.

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Mark Geleta . 2024-10-13

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It’s OK, spent most of our time in Starbucks

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Rich Dunnett . 2024-10-11

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Convenient services, clean and well maintained.

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lesa kriescher . 2024-10-11

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A small but pleasant parking lot. There is everything you need for a break.

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Zbigniew B. . 2024-10-02

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Smaller service station, with a few grassy areas to walk dog. Standard units, Costa, burger king, KFC, WHS, waitrose. Electric charging.

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Hilary Emery . 2024-10-01

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It was a good place to take a break whilst on the road.

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colin mills . 2024-09-22

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Plenty of parking and space to sit with your food and drink

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Angela Wareham (Angiew) . 2024-09-19

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Used the EV chargers. They were fast and there were lots of them.

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M H . 2024-09-13

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Absolutely disgusting, floor was vile, toilets looked like shit was rubbed up the wall as cleaner, all the tables sticky, pushed together like there's been a toddlers group, looks like it too with a few staff and nothing clean Absolutely vile 😡😡😡

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Meg Sullivan . 2024-09-11

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It's your typical truckstop place and it's good it has a waitrose if you want healthy options rather than the usual greasy food at these places.

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Joanne Saltfleet . 2024-09-11

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Don't stop here if you want a proper meal, it's all fast food & coffee, pulled in here after 3 hour drive, very disappointed ☹️ I needed the loo, so ⭐⭐ is appropriate, just.

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stanley ashcroft . 2024-09-10

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Burger King young man who was serving ran his hand through his hair, touched his nose kept touching his face. Do they not teach hygiene it nearly made me sick when he sort of picked his nose!!

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F T (Auntee) . 2024-09-07

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Nice place to stay for business or pleasure Affordable

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Michael J Stewart . 2024-09-04

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Burger king is an absolute ripoff 2 chicken royal meals £22.50

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darren sandles . 2024-09-03

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Good clean toilets and shower facilities.Quiet parking area with lots of food franchises to choose from.

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Alfred Polley . 2024-09-03

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A small but well-equipped passenger service area. Parking for about 20 truck sets is located at the back. Passenger cars in front. Inside there are Burger King restaurants, Starbucks, shops, an ATM, and a game room. The toilets are clean, the shower too. Cost £31 with £10 voucher SNAP doesn't work. Nice service, I recommend!

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Krzysiek Krzysiek . 2024-08-30

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Had to stop here after a massive traffic jam on the Motorway 🛣️. M4 going East

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David RA Wickens . 2024-08-27

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Needs an upgrade, feels tired and uncared for. Cleaning staff worked hard, Burger King only had one front staff on which made it slow, some of their ordering screens didn't work.

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Alison Staniford . 2024-08-27

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Nice clean service with all you need Food drink and clean toilets

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Oliver Boon . 2024-08-26

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Very expensive to buy food from here but I had the best bacon, leek and cheese pasties I've ever tasted in the bakery inside.

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leigh davies . 2024-08-17

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A convenient stop offering a good range of services at the usual inflated prices. Worth a stop for a break and refresh.

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Simon Osborne . 2024-08-16

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It’s a great place to stop for electric car drivers. There is a hub of EV chargers. Also a small Waitrose and other facilities Loos etc. There is an Ibis which also has chargers which you can use if you are staying there. The Ibis is good for overnight stays.

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Teresa Smoker . 2024-08-14

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Great service station easy access to the M4

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Kev Allen . 2024-08-11

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Stopped had a KFC all round very satisfactory. Clean toilets.

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Paul Steel . 2024-08-10

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Excellent I was looking for a motorway service that had showers and this place did located in the woman toilet but also Jens toilet have then. Lockable unit space. And mirror and perfect shower

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Lyn lyon . 2024-08-07

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Services itself is ok, but paid for parking only to find they only have a shower in the men’s toilet!! Do women not need showers??? Not impressed

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Kerry English . 2024-07-30

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Very busy as holiday season, clean and tidy , food was great

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kevin jackaman . 2024-07-28

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Bucks and Burger who could ask for more 🤔 😋

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Marc Anthony Askew . 2024-07-28

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Very clean services, was pretty busy in and a bit pricey but smashing whopper from burger king served with a Smile by the Burger King mo (and props to the staff behind) and now back to our travels

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Carolina Bartka . 2024-07-27

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2nd ever time stopping at these services and both times Ive ordered at burger king. Both times heard the staff at bk swearing in the back of the kitchen with no regard for customers out front. Small children were present this time though and even though the parents of the children didn't hear it It didn't promote professional service at all

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S K . 2024-07-26

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All you want in a break of journey. Clean toilets, fast food, ample free parking.

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Chris Brown . 2024-07-24

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Great EV facilities with plenty of charging points available.

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Its_G85 . 2024-07-14

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Coffee and a break Does what it says on the tin

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Jason Shepherd . 2024-07-13

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Drive through for kfc never sure if open or closed ...never any signs up. Pricey here but has an M&S, KFC and STARBUCKS. Would benefit from a nicer outdoor area.

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Stephanie Alexander . 2024-07-12

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Sadly no card payments - IT breakdown.

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SW H . 2024-07-08

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Caravan parking is behind the services, in with the wagon parking.

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Bryn Mcvittie . 2024-07-08

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Lovely friendly staff clean and excellent choice for nice food and cooked well served with a smile the one I stopped at before was terrible so I kept going ,only thing is the direction sign needs improving as easy to take wrong road ,sign says business park and is not clear at the roundabout if you don't know area

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Sally G . 2024-07-07

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Your normal service station, clean and plenty of places to eat

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david overfield . 2024-07-06

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It's clean, staff all seemed friendly. I wasn't there long enough to offer more of an opinion than that

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John Morrison . 2024-07-05

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Only uses the fuel station, today I felt peckish OMG the cheapest sandwich off all time is egg crest normally around £1 to £1.80 ish... Here it is a whopping £4.40....bloody rip off

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paul brown . 2024-07-04

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Was smelly and didn’t look clean

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jesse james stokes . 2024-07-03

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The services themselves are fine, no issues, clean and well presented. The food options however are an absolute rip off. In the KFC in particular the staff are very unprofessional. I ordered my food and was straight to the counter when my number was called and the server slammed the food down on the counter. Zero customer service, might as well have just thrown it on the floor for me to collect

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Kiran . 2024-06-24

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Clean toilet and shower facilities

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commander chief . 2024-06-20

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The only positive is the fast chargers for EVs! Grubby, dirty toilets, only place to get breakfast was Starbucks which has a huge queue. Definitely not worth a stop.

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Emma Robson . 2024-06-19

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It was typically of a Motorway Service Centre, prices of Snacks or Sandwiches are expensive.

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Tony Alcock . 2024-06-17

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Just a Starbucks, WHS and Burger king. Pretty uninspiring as motorway services go. You need to be desperate.

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Gerald Mccarthy . 2024-06-17

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Good services. Plenty of EV charging availability and a fairly good choice of food.

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Mark Davidson . 2024-06-15

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Clean Bathrooms and good services

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Lunaria Eclipse . 2024-06-07

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Good facilities, good selection of take away food. Good charging facilities for electric cars

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paul m . 2024-06-05

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Only stopped for the toilet but it had everything you'd expect from a service station.

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Sarah Morris . 2024-06-04

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Could really do with some money spent on it. Toilets are in need of a revamp. Tiles falling off walls, stalls locked due to being out of order. Just gone down hill over the years.

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Rebecca Mellor . 2024-05-26

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If you’re a female HGV driver this service area has no ladies shower I was given an alternative to wait till 21:00 when the men’s shower is sectioned off and I could see the cleaner and have a shower then. Not really acceptable as I have paid £31 to park. Won’t be coming here again

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Marion Jarrett . 2024-05-23

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