Waterside Inn Ware in East Hertfordshire

Bar staff were amazing and very helpful! Andrew and Keira were amazing specifically! Great drinks and great staff

Dirty tabels aren't inviting enough, and waiters serving at the table, lacking a bit too . This place is our favourite for like 8+ years now so food and drinks are nice 👌🏻

Popped in for a bite to eat after visiting H20 Rampage Aqua park. PLENTY of seating in this beautifully decorated/furnished establishment. A lovely setting, next to and overlooking a canal. Live sport being shown both inside and outdoors. My daughter especially loved the swinging chair on the decking out back. The staff were friendly and welcoming to us (2adults,2kids) and our furry friend (dogs welcome). They were also great with assisting adaptations to dishes, to suit the needs of a child with Sensory Processing Disorder. The meal was good value for money and they even had a Doggy menu, to treat your furry friend, which was a lovey touch. If you are in the area...it is definitely worth a visit. The only downside, there was no direct parking at the venue that we could see.

We were served rancid chicken. The manager was in denial and even refused to take one of the chicken dishes back. This is a very serious issue and was reported to the East Herts council / EH.

First time visiting Ware and came across this place for lunch. Fantastic staff good selection of food and very nice layout. Great location, would recommend

Unbelievable Accusation - A Nightmare Experience I am absolutely appalled and heartbroken by the experience I had at Waterside Inn. What was supposed to be a pleasant meal turned into a distressing and humiliating ordeal that left me in tears. Upon entering the restaurant, my friend and I were looking forward to a nice, relaxed dinner. We had just sat down and were browsing through the menu when a waitress approached us, asking where the salt and pepper were. Confused, I told her that there had been no such items on our table. She looked at me with suspicion, as if she didn’t believe a word I said, and walked away. To my shock and utter disbelief, she returned just 30 seconds later, accusing me of stealing the salt and pepper and hiding them in my bag! I was stunned and completely at a loss for words. I immediately showed her the inside of my bag, proving that I had nothing to hide. Yet, the damage was done—I was made to feel like a criminal in front of everyone, as if I had committed some terrible offense. This baseless accusation ruined my entire evening. I was so upset that I broke down in tears and had to leave the restaurant. I’ve never experienced anything so degrading in my life. The fact that a customer can be treated with such disrespect and suspicion without any reason is beyond comprehension. My day was utterly ruined, and I am left deeply scarred by this experience. I urge anyone considering dining here to think twice—no one deserves to be treated like this.

I had few drinks here bar staff welcoming . Nice pub definitely come back try the food.

Great food at lunch time value for money. Helpful friendly staff

Excellent pub with great river views at the rear. There are plenty of TVs to watch the football. This is also a dog friendly pub with water and dog biscuits available for free.

Didn't eat here..but lovely to have a drink by the river and watch the world go by..

Relaxed dining and friendly staff. Great setting, too.

The lovely tables by the canal has to stand the road trafic, well yoy kinda expected. Order came , no utensils given , only when asked. Utensils came, mayo and ketsup in the same ' tray' no salt no vinegar for chips, and after quite a while the gravy bote was brought.Beef an venison pue came... collapsed pie, must say. Massive piece of bone in the filling that almost break my tooth... Parsnip so under cook the niffe will not cut them. Never again !! Never again!!

First visit to ware to look at grandson flat, qweznt for a walk to the waterside Inn had a very pleasant atmosphere and good food 😀

Do NOT eat here! Went in today (21st July 2024) for a Sunday roast and was the worst food I have experienced in my life. We arrived and asked for the roast dinners and were told that there was only 2 pork left and turkey which was not the issue. The food was cold and was clearly ‘heated’ up in the microwave. The potatoes were soft and no longer crispy, the Yorkshire puddings were soggy and the roast vegetables were rock hard. When we asked for more potatoes and Yorkshire's we were told we are not serving anymore even though we paid for unlimited potatoes and Yorkshire's, (we only asked for more to see if they were going to be any better) we then was asked by the staff if our food was okay and told them all the above, the staff were brilliant and said they would speak to the manager about a refund but the manager refused any sort of refund or even a sorry and said that the food was fresh when it clearly wasn’t. After leaving the pub my stomach felt extremely dodgy and within 5 minutes of leaving the pub i was being sick on the roadside before having to take a pit stop on my way home as my stomach was aching like mad and had to pull over to use the toilet, if thats what the manager classed as fresh food then I would hate to know what management classed as non fresh. Would NEVER recommend anyone to ever eat the roast dinner here ever and if you do maybe stay in the pub for some time after so that you can use the facilities.

Fantastic pub on the river. Great staff and food was great on a previous visit. I went to order this time but kitchen closed at 9pm.

only 7 chips on the plate with my burger, don't go if you're hungry!

Nice staff, raw veg. (I like al dente- this was raw) Couldn’t eat my roast. Got money back. Staff where great about it. Be back for drinks not food.

I like my vegetables al dente but unfortunately this time the vegetables were very undercooked & extremely hard which spoilt my experience, same with my dining partner, please take note Chef!

Wouldnt put my 2kg dog on the floor so asked to leave. (in a bag on a windowsill) loved by everyone around us except one sour face see you next tuesday. No ill let her nervous wee on your carpet and get stepped on by a drunkard... Doesnt matter place made whetherspoons look like it had a soul. went ot a pub 2 door sdown dog was on a chair and loving life. NOT DOG FRIENDLY

Too much pricey ,rip off ,but great atmosphere and great STAFF

Amended my previous unhappy review. I found the place much better than before and the staff is extremely nice and kind. I would go back to dine there again if I have chance.

Good food, delicious cold Guinness, nice view to the riverside.

Me, my daughter and parents popped in yesterday for an afternoon tea. It was fabulous 👌, great ratio of sweet to savoury, big fat sandwiches, lovely cakes and service with a smile. Would definitely have again. There's 2 points I will say, I would recommend changing the tea to Yorkshire Tea, you can't get better than Yorkshire. Lastly I was very sad to hear of the best boy George passing over the rainbow 🌈 bridge, he was a great dog, so friendly and handsome. It was an absolute delight meeting him and a pleasure feeding him half my food everytime i saw him. You will be missed baby boy, RIP George.

Only went in for a late pint after a cracking curry so cannot comment on food. Place is well lit, with plenty of room and there is a good choice of beers. The garden is lovely and (been before) spacious

Unfortunately I can’t recommend this pub. The food is of terrible quality with the meat being overcooked and the potatoes burned. Miranda the manager is extremely aggressive and rude. We traveled for over 2 hours to come and celebrate my 40th birthday to be treated extremely rudely from Miranda. The bathrooms smelled of urine and the whole place is extremely dirty. Avoid this place at whole cost.

A friendly pub where you can sit indoors or there's tables outside overlooking the river if the weather's ok.

Just popped in late morning for soft drinks with friends, very impressed with our warm, cheerful welcome and service, and it was lovely to sit along the river outside.

Group visit (51)with a boat trip afterwards. Food pretty good and hot Service good Not enough seats for our coach party but the was soon sorted out

Went here as my daughter has a dog and it’s a dog friendly restaurant. All three of us had the Sunday roast which had 3 meats Wonderful meal with lovely roast potatoes and veg and Yorkshire puddings Never had any dessert as we were full great meal

What a disgusting pub I was going to book a table for my daughters 21st but due to one of her best friends who use to work for you getting thrown out after 3 months of leaving your company I can no longer use your establishment I feel the manager needs to get the sack as you will be losing a lot of potential custom.THis is so disgusting I have been in your pub before and food is lovely that’s why I wanted to use you again but with a nasty person like her in charge no way and I will not encourage anyone else to visit your pub

Nice pub and friendly staff. Great next to the canal

I came in with my mates for a nice drink and marina told me I wasn't allowed to come in because I didn't work in till my notice so she took my drink away and she gave me my money back I won't be coming back

Absolutely loved the food. Staff were great. Never got food so fast. Excellent x

What a beautiful garden! Was served by Lauren, so friendly and helpful, 5 stars to her! Loved the tiger fries.

Great for a lazy Sunday afternoon . We all had the roast which arrived quickly and tasted amazing . The pudding was even better . A plus was finding proper job on tap as I’m from Cornwall

Just popped in for a drink. Really nice place and staff. Highly recommended 👌

Steak and kidney pudding was the nuts, but sadly no longer on the menu

Food not very good at all , except fish . Children told not to swing on swing chair , also not to run around in an area where no one was sitting and actually coaxed away from grandmother back to their seats . I nearly fell down stairs as so dilapidated and breaking apart .

We popped in for brunch about 11.30am and were told Brunch was at 12noon and had to be booked online days before. Apparently this was the owner who was so unwelcoming and abrupt. Brunch actually means late breakfast/early lunch. We didn’t stay but we did speak to the lady behind the bar who was absolutely lovely and apologetic. Shame, won’t be recommending this venue, good location but first impressions matter in the service industry.

All the staff was friendly and really nice,but when I said my sausage roll (pork&onion) was grisly she just said "oh its the same meat as the other ones" ,it was actually really horrible,my children both had the pork one and loved it. My only complaint as a very nice place to visit otherwise.

Excellent food, well priced a loverly place for lunch.

Lovely pub by the river great way to spend a Saturday afternoon

I would give this 0 stars if i could..... Walked in and left after two minutes, I hate football and the whole pub had football commentary blasting out through every speaker and i mean BLASTING out!!!!! Can't really comment about the food because I didn't get to eat any.

A brilliant and busy pub at the heart of Ware . Good food , great prices and very welcoming staff . My partner left her earrings she has bought from local jeweller and it was kept for us to collect . We’re very grateful. Keep up to good work everyone because you’re amazing.

We just went for a drink. Lovely garden to sit and enjoy a few sun rays.

Spacious, some parking, friendly staff

If you like real ale, this is a great option. Good range of seven draught beers available this visit. CAMRA members will enjoy discount when showing your membership card. However, there is sometimes a queue to get served. Needs more staff behind the bar at peak times.

Great pub! Good beer and great service. Take dogs

Booked table for Sunday lunch turned up and told they had run out of roast Sunday lunches not good then football commentary on the telly was very loud not good the pubs nice I would be willing to give it another try

Friendly & Comfortable + Staff & Food also BRILLIANT = Thoroughly recommend 👌 x

Walked in today bang on 12 noon (pub was empty) for a quick pint to be told can’t serve me as I don’t have a table booked for Mother’s Day…. …. Wouldn’t serve me one pint even though happy to stand at the bar and would of been gone by 12.15… …so much for the negative stories in the press about the hospitality struggling, great to see you can pick and choose your customers

My sister has just treated me to dinner here literally just finished the last bite and all three of us thoroughly enjoyed the burger. It was cooked to perfection and will def be coming back here

Came here as its easily accessible with a pram and also dog friendly. Had a delicious lunch. Staff were Friendly and very helpful. Will be returning!

Too noisy more like a sports bar.

Lovely place, food is delicious, the staff are lovely helpful

I am not one to really post reviews but unfortunately due to my experience here I have had to post to ensure others are aware before they attend. The service I received here was awful to put it lightly. I went with some friends for a birthday lunch and ordered at the bar, and when the food arrived it was the wrong order and I kindly informed the waitress that I had ordered something else and she said she would call over the guy who took my order who was named Tyler. Tyler then came over and said did I read your order back to you, which he had not, and then asked if I would be ok with what was brought to me or if I would like my original order which I said I preferred my original order, being pregnant my taste preferences are more considered at the moment. He then said ok and walked away. My friends had all eaten their food and I was still waiting for my order and when I proceeded to ask if it had been put through Tyler responded that no he had not, as I had not specifically said 'can i have a reorder?' But had responded to him to say I wanted my order?! His General Manager named Miranda, then decided she needed to have her say and said it was my error as he would have read it back and therefore if I wanted to have my order then I needed to pay for my order. I explained my issue wasn't about paying for my food which I already had done at the point of ordering but the fact that he never read my order back and also for the fact that he came over to ask me if I wanted my original order but decided not to do anything about it and left me waiting there with no food or explanation as to if I did want it I would have to reorder. Miranda with her awful attitude and head rolls, said it was my error so I had to deal with it and I said how could she be sure he read it back when she wasn't there and she said 'I trust my staff', 'are you calling him a liar?' And i explained she was calling me one and that she was not even showing a basic human decency forget being the general Manager. She called me grumpy and said 'there's no one else to speak to so youll have to deal with me' with so much attitude and aggression that I am actually surprised she is allowed to be facing customers. I explained that her attitude was not called for and she even cut me up and said 'oh there's nothing more to say!' Just pure rudeness for anyone to display to another person. I was in pure shock that this happened and feel that Tyler and Miranda although front of house decided lying and calling a customer a liar and not trying to even come to a resolution is absolutely despicable. I didn't leave my house that day looking for a free meal but it was suggested that that was my intention. So word of warning if you receive a wrong order it's most definitely your fault. *Also when I said I would be leaving them a review about the service she said 'oh you're gonna threaten me with that are you?!'.

Very clean, nice atmosphere a little expensive but will definitely use again 👍

I've had roasts from waterside on various occasions and they've usually been good, but today's was awful. They firstly brought the wrong food to our table, then they brought the wrong food again. Finally got it sorted only to find rock hard spuds, parsnip and carrot. The pork was good though, it's just a shame I was in a rotten mood by the time I was eating it.

Went here for a 3pm Sunday lunch. Were told the mixed roast wasn't available and only one portion of roast beef left. Ordered the beef, but it wasn't worth having. It was almost chewy leftovers. Really disappointed and also was mums 70th birthday. Wouldn't go again.

Dog friendly goodbeer will go again

Just visited with friends for a drink. Service good . Saturday afternoon so was busy . Very noisy, made worse by sport on TV which was loud. Not a place where I would regularly visit. Sorry.

Had a lovely meal with a glass of guinness with my husband . We thoroughly enjoyed . The venison pie was lovely .

Good locals pub, picturesque river setting. Friendly staff, shame about a group of boys intimidating us and our group

We went for Sunday roast - absolutely delicious and bottomless potatoes, Yorkshire puddings and gravy are very welcome and makes for a good value meal. Most of the staff were young people who had personality and were helpful. However the most senior staff member wasn't particularly pleasant, she came over passive aggressive and very dismissive. I think her name is Mirander. She was asked about a drink order and was incredibly rude with her reply - an abrupt NO, which was unacceptable to both us the customer and the junior member of staff who was serving us. When asked about food suitability for a vegan she was totally dismissive and rude. A real shame as the food and location are great. No excuse for this kind of staff attitude especially if she is training the younger staff - not a good example. I posted the above review and the owner has no response other than to say - they're glad we enjoyed our visit ! Obviously no concern about the staff issues I raised. Very disappointing

A lovely pub, nicely decorated and inviting. I've been here a couple of times and enjoyed it both times. Good food, reasonably priced. The staff are friendly, welcoming and work hard. It is a popular place and always busy. We had a nice area reserved for a relatives birthday meal.

Booked for my mums birthday and the staff r amazing food was lovely could not fault the service the manger went above and beyond for all of us Miranda we will defo be back keep Doing what u r doing here cause u r smashing it x thank u x

Popped in for a drink, doing drought January. Was shocked to be charged £4.80ish for a 330ml bottle of Heineken 0.0%, two drinks cost £11 .65. Shocking. How can that be no duty as no alcohol. Thry wonder why people don't go to pubs in January. Another pub in Ware charging £3.50 for the same drink. I know where I will be going next time.

We had a wonderful homemade Sunday roast lunch. I had pork loin and my husband had the beef, turkey and pork loin. Generous portions. Lovely Yorkshire puds. We sat undercover outside with heaters, enjoying watching the swans and narrowboats go by. The staff are delightful even tho they were busy. And they're dog friendly. We'd definitely return if in the area.

Had the set Christmas menu which was good. There is an excellent selection of bears and ales. Staff were friendly. Drinks needed to be ordered and brought from the bar not at the table which was a bit inconvenient. Also dogs were allowed in the area which would not suit everyone.

Delicious food and excellent service from a very friendly and welcoming team. A little on the pricey side, but well worth it. We went on a Friday night, and the place was very busy - I don't know if it may be a bit quieter earlier in the week, but next time I'll be sure to book in advance as tables were a bit scarce, which is testament to how good the place is.

Very good & open early on a Sunday !

Lovely venue. Beautiful in the sunmer. Comfortable, lots of seating. BEST BURGER IN WARE! (.. and we recently ate at Gordon Ramseys Burger Restaurant in Harrods, and their burgers don't compare to how good they are here)

Fish and chip meal was ok but a bit pricey. Nice atmosphere. Service at the bar was good but the food server delivered my meal and then left me without any mention of cutlery. After waiting a few minutes i asked another server to help me get a knife and fork. The first server was very poor i thought.

Popped in for a couple. Was good.

came for afternoon tea today very disappointed our annual xmas afternoon tea . 7 adults and 3 little girls under 5 sandwiches tasteless cakes tasteless we ordered 6 classic and 1 tipsy they begrudged giving a cup of tea to the lady who ordered the tipsy very rude sarcastic waitress with zero people skills . when we went to pay she tried to charge us 10 pounds extra for the tipsy afternoon tea andthe little girls were being charged full price each instead of what they agreed on in the email they sent us that they could have 2 for the girls to share on trying to pay the waitress told us they do not do sharing you have to buy 3 . very rude incompetent should definitely not be serving customers . we was going to book for a family birthday in january but you have missed out we will be giving our money and custom to a business that looks after there customers.

Not my usual haunt in Ware, but decided to pop in for lunch. I had the sausage and mash which was simply scrumptious. Well done to the chef.

Great night on Friday 1st December,Dickension night in ware.Town was packed,the pub was packed but had a great Atmosphere .4 or 5 deep at the bar but all got served in quick time. One tall man dressed in black (Andy I think) exceptional, serving 3 or 4 customers at a time clearing up and being friendly and professional all the time. Well done!. Would use the pub more if prices were a bit lower.

Popped in for lunch on a Sunday- slow service, waitress dropped our chips all over the table and went to leave them, then scooped them up touching our other food. Chicken was cold and ended up with an bad stomach Manger was very rude- told me I couldn’t use the disable loo, needs to remember not every disability is visible Won’t be returning

Absolutely amazing booked a table for 19 of us for breakfast amazing service and food had a wonderful time and the General manager was fab!! Thank you

Myself and my friends booked a table on a Sunday and we when arrived, found out they had no roasts and no pies to order. It would’ve been nice to have been called and informed this beforehand as there was no apology or explanation given for this. The service was very poor which is a shame as previously I have enjoyed my evenings there. Our friends starters and mains were brought out together whilst myself and my husband had our starters and mains separate, which made our experience awkward as half of our time we were sat watching once another eat, waiting for our food. Again there was no explanation given for this and no apology. The table wasn’t cleared until the very end of the evening and we also had a baby with us so it was very chaotic with all of our drinks that were finished, piling up. Before booking, we saw on their website that they have a promotion, if you book on a Sunday in November, then you can have £1 meals for children and a complimentary desert with every main meal. We were initially told this would not be the case? But as my husband showed evidence of this to a staff member (of their website) we did receive the complimentary deserts but sadly they weren’t very nice. It was a big shame as we intended to meet up for a roast dinner but the service and food quality, not to mention the bad timing of the dishes being brought out together, made the evening a shambles. Would not recommend unfortunately.

We only had a quick coffee on this occasion, but the Waterside Inn was a pleasant place to be in. Will be happy ro return on another occasion for food. Nice ambience inside.

Nice pub on the river and outdoor seating with sports TV in and out.

Amazing place my son and I just got home from here after having a pint of London Pride fresh from the lovely manager Miranda first class service and served by Emma in a fantastic outfit we really enjoyed the garlic bread and the loaded truffell oil fries my son really enjoyed the peppercorn sauce was the best he had tasted really looking forward to coming back

Great place for drinks and in idyllic settings. Food is generally good, but have had some not so great roasts . Possibly a change in the kitchen or just an off day. But it's still a great pub . Would recommend

Went out to grab some lunch and catch up with a friend. Didn't book and can't fault the friendliness and accommodation of the serving staff. Although extremely busy a table was found for us. Only down side was ordering our food at the bar. There was a male member of staff, for whatever reason wouldn't serve us, even though the girls had indicated that we were waiting. Haven't got the hang of ordering food and drinks through QR codes...but maybe that's the way to order your food and drinks here. Lovely Sunday roast...lots of potatoes... wouldn't have minded some more veg.

What a disappointment not to have the World Cup Rugby Finals on the sports channel. To be fair, one screen was changed for us to watch, but with no sound! We left at half time.

Go early if you want a Sunday roast as sold out by 1630, alternative was yummy though

Criminal to charge £14.50-£16 for an appalling roast. Unlimited roast potatoes is a nice offer but when they seem like they’ve been sitting under a lamp for the past 4 hours I don’t want to finish the ones on my plate let alone more. Poor poor food for premium price

Channelle (sp?) and Andrew, and the rest of their team, were amazingly attentive. The whole place makes for a warm, cosy atmosphere and a great place to spend an afternoon. Thank you.

Imagine it is an uncharacteristically sunny Saturday afternoon in October and you have just had a great lunch at the local Thai while catching up with old friends. You decide to have a couple of drinks at one of the local pubs and pick the Waterside Inn as it has a lovely beer garden on the river. You order a cheese and mushroom bruschetta and a Chocolate Crème Brûlée Fondue for £12.50 from the app. The bruschetta arrives 15 minutes later and it's actually just a piece of toast, with no crust, some cheese and one mushroom. Gutted, you wait for your pudding. You wait an hour. You have chased the staff 3 times and they don't know where the pudding is. When it finally arrives, it's a sort of Crème Brûlée with 3 small brownie chunks. Amazing, worth the wait. You ignore the terrible service and continue on your day anyway. You're in a moderately warm nook by a speaker which is fairly loud so you are probably compensating. Then the manager, Miss Trunchbull, comes over to you very abruptly (without a smile or even a hello) and says: "I can hear you from my flat upstairs. If you don't quieten down you will be kicked out." Excuse me, but what just happened Miss Trunchball? Why are you sending me to the Chokey? Utterly disgusting customer service. Imagine, if she had actually had any form of training in customer service before she took over a pub, then she might approach you with a smile and have a quiet word with you about the noise. She might ask you to keep it down, move away from the speaker etc. She might even apologise, for rinsing your wallet of reasonable ££ after an hour long wait for food not even worthy of Wetherspoons. Then again she might just want to run a fairly decent establishment into the ground so she can give up and someone else can take over instead. One can hope. 7 years ago, two managers ago, this was a lovely pub and it didn't even need a 300k refurbishment to make you want to go back. For info, there is a lovely riverside pub opposite where the staff know what they are doing and the food arrives on time.

Popped in for dinner as a group of 5,shouted at from the car park that we had to walk around to the front of the building ( wasn't true, walked out through the garden) had to move furniture ourselves to make up a bigger table, plus ordering on the app was rubbish. kids enjoyed their burgers, my lamb shank was good but the mash had a leathery skin to it...wife's food was the same. Football was on which was okay, we knew it would be..some creepy locals looking at my 13 year old daughter, not the time for trouble though! It's okay, probably won't go back.

Changed owners. "owner" told us that we was too loud. We wasn't. Just wanted to upset us. Told all of our friends and family to avoid this place. Hope it was worth it.

Always a great place for a drink. Great selection of drinks and ales for the CAMRA guys. Emma's service was excellent. She's a lovely, friendly young lady and nothing was too much trouble for her.

Went there Friday 29th September 2023. I had eaten there a couple of times recently, whilst the food is not gourmet is was nice enough. We had a salad which I have had before. When the waitress brought it to the table I was shocked at the size of it, it could have fitted on a side plate it was so small. When I queried this with the manager and told her I’d had the same salad the week before and it was twice the size, her reply, ‘we have changed our menu’ in other words they had reduced the size and kept the price the same. We also had fish and chips, all I can say is it was a child’s portion, half a dozen chips hidden under a very small bit of fish & no peas. £17 for a child’s portion is expensive given you can get a very nice fish and chips at a descent local Restuarant. The sharing platter was also very feeble. On a previous visit I had chicken with the salad. It came up and was like a piece of leather, it was so tough it was inedible. I asked for it to be replaced, the second one was just as bad. When I queried why the chicken was so badly cooked I was told the chicken comes into the kitchen cooked and its just reheated because they can’t have raw chicken in a kitchen for health and secret reason! Sorry I thought this was a pub/Restuarant and staff should be trained how to handle/cook food. I will not eat there again.

Half the tables dirty. The other half have no menus. Want food? Order via an app you download. Want a drink? Get in the line of 8 people ahead of me queueing for both food and drink.

If I could give zero I would. Why advertise coffee if you can’t be bothered making it. Ffs

Good, friendly service from Emma and nice food

Emma is a great credit to the pub. Very friendly & great service.

Didn't eat but was a nice relaxed place for a drink 😌

Had another lovely experience at the Waterside and was looked after by the lovely Emma 🤛