Beefeater Ware in East Hertfordshire

food very average. Coleslaw from the depths of the tasteless and contaminated with fish smelly drenches. Complained about it and they insisted it was fresh, doesn’t mean it wasn’t contaminated! Chef didn’t even taste it to prove our point. Other tables said it was awful. Waitress insisted it may have been a different recipe! Steak was meant to be medium rare and it was well done and chewy, Ribs no taste, burger seriously undercooked Not a good meal at all. Then when it came to paying the bill it was announced that the 40% discount voucher not valid today but called twice and was told it was valid if not ordering from the valentine menu. Waitress said we should have read the small print, but manager on the phone assured it was valid off the main menu. On entry to the restaurant the manager confirmed ok to use, but when it came to pay she was flapping an email on a piece of paper in our faces, oh and a text they received that day. So that doesn’t excuse the misinformation I was given on the phone twice in the previous days leading up to our booking. The cocktails were not good. Cheap for a reason. What else do you expect from a beefeater really! But bill was still £135 would have been better off going to McDonald’s. In the end the manager gave the 40% off main meals but not without an embarrassing discussion first. Waitress Sam then said you are lucky! Everyone else paid full price! I had to remind her it wasn’t the money, it was the principle and the misinformation that annoyed me. I wouldn’t have minded if I didn’t call them and ask but I did. Will 100% not return here, so many other places to eat that you get good food and value for money. Beefeater are neither of these. Thank you

The food was very good and reasonably priced .there were several of us and we were overcharged 19 pounds . We queried it at time but no help given. Went back next day still no help and no refund. Shame as food nice and been few times . But now put off revisiting

Ok. It is what it is. Expect usual Beefeater standard.

Visited this morning for breakfast eating in. Went to get a coffee, numerous trays of cups most of which were filthy inside and drips down outside. Advised two servers who simply said it’s just tea stains!! Notified manager who simply repeated the same response!! Breakfast was awful, no taste and low quality ingredients. Spoke to manager who then comped us. Would neither return or recommend

Called in for lunch was looked after amazingly well by Samantha who could not have done more and was one of the nicest waitresses I've met. Food was great and for the offers they have here can't fault it.

Went with the family, all ordereddifferent meals, all food had no taste. The chicken steaks looked very similar to birds eye frozen ones. Food was over cooked. Sent it back once on the return it was 'slightly' less over cooked. Service was slow, this was due to a lack of staff for the number of customers. Probably the worse place I have eaten.

Last time I went here was about 4 weeks ago, had a nightmare as hardly anything on menu to order, yet table booked in advance but wasn’t contacted prior to arrival to let me know! Tonight thought i’d try again, chose breaded mushrooms for starters .. soaked in grease! Went for roast dinner, mostly frozen stuff, tasteless, luke warm and insipid .. munched my way through but wasn’t enjoyable i should have sent it back 🥺 won’t be going there again - waitress lovely as per last time but meals thrown together 🥲 Today they still had some stock issues and a sign up this time as you arrived but course you don’t know whats missing until you sit down. From 6m ago i don’t know what’s happened but it’s now awful .. another two customers lost of many! xx

Well presented & staffed venue.

Food was not nice at all , portions absolutely pathetic , service slow , will not be coming bk . Used to come here every Christmas but quality has dropped massively . Shame

Waitress Lainey was lovely. She looked after us very well. Went above & beyond in making my auntie 91st birthday special

I’ve given a 5 star review because of the service we had from our waiter Matt during our meal on NYE. He went above and beyond to assist us and was friendly, polite and professional.

I went there last month with the family and kids to celebrate our American cousin Birthday suprise during the Christmas perios which was very busy, we had 5 family involve in the party and open 5 different bills per family nothing was a problem every each family had a number and the waiter was fantastic taking the orders and been helpful too. The starters and main courses came in quiet quick we didn't had to wait long. I was satistied on the evening. I highly recommend beefeater in ware to anyone. Thank you

Half the menu wasn't available. We received a phone call at 615p.m telling us this but still went in. Waitress very rude dirty cutlery stuck to dirty serviettes. One of the party has an allergy in fact she is a celeriac and got offered a piece of chicken between two slices of gluten free bread or a salad. The waitress threw the allergy book on the table. Complete shambles

Terrible meal for multiple reasons. Lots of food out of stock, this can be forgiven. Quality of the steak was terrible. Kids garlic bread was a naan bread painted in garlic butter. Cheese fondue looked like microwaved cheese, triple cooked chips had been fried multiple times so had layers of grease in every chip with a disgusting flavour left in the mouth. My husbands burger was just poor quality. Staff seemed to have given up, was fully booked despite being 3/4 empty. This place is a shadow of its former self

Half the menu was missing , the front of house staff was attentive and pleasant but the chef in the kitchen ruined our experience as we was sat by the open kitchen and he was moaning very loudly about not having enough staff , no prep and he didn’t want anymore orders . He was also bitter and grumpy to the lovely waitresses all in ear shot of the people in the restaurant . The garlic flatbread was stone cold , chips over cooked and cold and the flat breads were soggy ! Will no be returning or recommending

Amazing roast lunch. Rachel was lovely x

If I could score it less than 1 I would a table of 10 we waited over 20 minutes to even be served a drink then once we got our drinks we ordered the food we waited just under 2 hours for the food to before and food was served i had asked for a extra burger which is in the menu that says i can ask for i was told the chef refussed to do the order which isnt ideal but ok then another of our guests asked for just a burger was told sorry u cant have that you will have to have a chicken burger or something else finnaly our food was served which turned up completely over cooked and colder than the north pole a elderly guest tried the food on which he started to choke it was that dry and over cooked which was the last straw we asked to see a manager on the reply of her after explaining the situation was OK and then walked away I hope beefeater as a company see this and see this as unacceptable on any standard after 20 minutes of waited around for the manger to come back we had to walk across the restaurant to find her and asked for a reasonable explanation on the reply I had to go out and get food beefeater head office knows about this and doesn't seem to care and that she goes home every night crying because she can't carry out a service to customers I think beefeater as a whole need a very long hard look at themselves and start actually caring about there guests and there staff there's only so much a person can do i adhere if someone from beefeater can contact me it would be good please because this was a family dinner where a few family members across the county come together and was completely ruined

Dirty rude staff half the menu bar closed at 930p.m. We had to go to another venue to eat on return at 930 we were told no drinks available bar and till closed. Hot drinks are obtainable in the bedrooms .

Food was horrendous. Loaded fries came out with a melted kraft single and tomato sauce on it. The chicken melt could have been thrown together by a five year old and an air fryer. Desert were alright considering they were from a packet. I feel for the cooks, because it's not thier fault, but what they're 'supposed to cook'. Honestly just stay clear.

It's ok the MC Donald's version of a pub bing food

I booked the beefeater for a Christmas meal with work friends. We turned up to find they hadn’t had a delivery and so you could only order about 3 things from the menu. No phone call was made to inform us of this. We were informed on arrival and decided to eat despite the limited menu which was a mistake. I watched the kitchen and saw them cook a tesco garlic bread which they charged nearly £6 for. The cheesy potato dippers that my friend was served was basically Tesco wedges with some cheese and bacon shoved on top. The chicken we were served was rubbery and pink and despite cutting off the bad parts has left me unable to go to work the following day. I think they should have had the decency to phone ahead and inform us that their restaurant wasn’t functioning. Could have catered the meal better myself if I had cooked at home.

Booked a table for a pre Christmas lunch. When we arrived we were asked if we had seen the sign about limited food availability- we hadn't-and nothing was said when table was booked either. Apparently one of their suppliers has an issue at being able to deliver food so as we learnt today it's been like that for 3 wks! They gave us a print out of a very tiny availability menu but we decided to leave and go somewhere else. We know it's not the staffs fault but seriously a nationwide company and no deliveries for 3 wks - u need to buck up your ideas. God help anyone who's booked a Christmas dinner their for nxt week! - they might be able to offer you egg and chips! This is ware beefeater. Not sure if it's just them or other beefeaters. Disappointed-but on the plus side had an absolutely gorgeous pre Christmas lunch at the feathers in wadesmill in the end!

Most of the menu was off due to delivery issues, fine but we should've been told beforehand.

The food was terrible I ordered a mix grill was all dry and didn't taste fresh nothing like the photo on the menu and much smaller the service very slow even there were only two other small tables place was empty as it was only 4pm but for £20 the mix grill was really bad 👎 shocking! Definitely wasn't fresh as i had diarrhea the next day was definitely from this food! Not happy also half the things on the menu were out of stock!

Also got diarrhea after eating mixed grill at the weekend. Same experience of many items not available including turkey dispite booking Christmas meal in advance! Will never go back.

Thank you Matt for your service with a laugh. Merry Christmas!

Absolutely awful food. If you're staying in the Premier Inn, I recommend walking to Ware town centre to eat, much much better options there.

Breakfast was absolutely stone cold

Got there just after 7 nothing ready no cooked food ready no butter no sugar not told had to sign car in no real help with what to do etc

The service was long and me and my mates was only ones in there we waited like 40minutes for our mains and after we finished they asked if I wanted deserts and deserts came out quicker than what we waited for our mains. But when I was waiting for my cider that took 30 minutes for that to come but our waitresses and waiter was very good and apologetic. Also it took 15minutes to check in if known that I would got there bit earlier. Not coming back in hurry

Foods always rubbish here burgers are burnt so taste like burnt toast steaks arent any better its like they cook on a volcano

Lady with blonde hair in black poka dot blouse was superb, great attention to customer service, patient and welcoming, thank you so much we really enjoyed our Black Forest hot chocolates. Great relaxing family atmosphere

No one seems to be going there, they disabled their booking system, so it looks like it's fully booked, but the restaurant was almost empty. Even the robot on the phone thinks it's booked. I would go now while you can before Xmas, especially during the weekdays for the great value lunch menu. We spent £45 for three of us to have mains, dessert and drinks, including unlimited drinks for one of us.

Just to let you know the website IS NOT working, although regretfully it does not tell you. It's likely tables are available. The telephone booking request service is inaccurate and also not working .I ended up going to the restaurant in person to book. Excellent experience when I eventually made it. .

I have visited this place today, and it went down since I was here 4 years ago. Once entered... Stinky smell, dirty surroundings. Been waiting 10 minutes to get checked. Staff is so minimal, and the waiting time is ridiculously long! Food tastles, burgers dry, and discusting frozen corn on the hob. They forgot to cook it! After the dinner, we waited 25 minutes to get the bill. Poor waitress had to serve the whole restaurant, and the till got an error, she could not print the bill. She had to ask the manager to come twice to fix it. But the manager was too busy behind the bar, serving people with beer who could no longer wait at the tables. Total waiting time was 1.5h. Horrible expierience!

I have visited this place today, and it went down since I was here 4 years ago. Once entered... Stinky smell, dirty surroundings. Been waiting 10 minutes to get checked. Staff is so minimal, and the waiting time is ridiculously long! Food tastles, burgers dry, and discusting frozen corn on the hob. They forgot to cook it! After the dinner, we waited 25 minutes to get the bill. Poor waitress had to serve the whole restaurant, and the till got an error, she could not print the bill. She had to ask the manager to come twice to fix it. But the manager was too busy behind the bar, serving people with beer who could no longer wait at the tables. Total waiting time was 1.5h. Horrible expierience!

Food was terrible! Sunday roast was disgusting didn’t even have any meat left but still put my order through and paid extra for lamb! Got grilled chicken breast instead of roast chicken and about two tiny pieces of lamb, 3 tiny roast potatoes. Nicest thing was the blimmin Yorkshire pudding. My boyfriend had the bacon stir he said that was average. Staff weren’t sorry at all for their terrible service and I only got a refund of £2.98! Definitely won’t be returning and will tell people I know to avoid coming here! Bleh.

Is this restaurant closing down? There are no bookings available on any day, at any time for the foreseeable on line, despite advertising the Christmas festive menus! Unable to speak with anyone, as automated phone!

In the last week i stayed in premier inn and tried the steak, salmon, pie, cob salad. Would only recommend the pie 3cooked chips seem typically slightly undercooked (where the 1st cooking by par boiling should help). Worst of all seemed to be not enough staff to serve, and quite a few unable to provide a VAT receipt. I gave up asking on the 4th meal.

Lovely Beefeater Staff are so friendly Food is excellent

Absolutely appalling. Tried to book a table via the website today (17102024) for lunch. Website must have a fault because you can't book a table for lunch/dinner for the next week. I have called the Ware restaurant twice this morning. Took an age to get through the automated machine and then for someone to finally pick up. On both occasions the member of staff picking up the phone has been rude and put the phone down. Suffice to say i went to a different restaurant instead.

Really good service, very decent food (steak sampler, chicken & ribs combo, beef & ale pie) all served & presented as they should be... the desserts (2 × mini brownies & cappuccinos) were way too tough, hence one star knocked off. They had been microwaved too harshly & possibly left under the heat lamp too long? Overall a good experience though! 😊

Went in for a Sunday roast which was excellent. I had all the meats and would recommend the chicken. Brilliant toasties.

Shocking food, really bad. Took my two children for dinner and neither of them would eat the meals because they were disgusting. They couldn’t even get the chips right, tasted like they had been cooked hours ago and reheated. We felt sorry for the lady who was serving as she was on her own without any help. For this reason we didn’t get offered a ‘refill’ on the over priced drinks and were also unable to complain about the food as she was nowhere to be seen! Won’t be going there again, such a shame.

Had a lovely meal here today even though they were short staff the 2 staff did really well on there own didn't have to wait long for the food which was very nice and price wise also very good they have a good menu for £8 would recommend 👌

Really enjoyed my meal here, and the fantastic service from Matt! Very nice place to eat, very clean and tidy, and in the perfect place for a walk down the river after dinner. Will definitely visit again the next time I'm in the area, thank you! 😊

Nice breakfast. Buffet style, fresh. Would recommend and return.

Couldn't offer us anything even though there were empty tables throughout. Nothing till the following day. The app showed retakes to book in the evening.

Well done to Matt for his excellent service. The restaurant was really busy with minimal staff. He did and fantastic job keeping everyone happy. We don't know how he kept his cool.

Lovely meal at beefeater to celebrate a birthday! Our server Matt was great with our special guest and was very friendly!

Walked in not aware of their new booking system and was greeted by a miserable, unwelcoming excuse for a staff member who could only say "didn’t you see the sign in the door" …. After 5 years custom won’t go near this place again

Park Road Day Service, date of visit - 18th September, Lunch time. We came to the Beefeater for the Birthday of one of our service users. We were a party of adults with learning difficulties. We can say that Vicky who served us was wonderful and ensured all in our party had a lovely time. This included showing great care and consideration with the service users as they all had to pay separately. It was really lovely to go out as a group and be treated with such respect, care and consideration.

I booked in early for a dinner for two children. The restaurant wasn’t overly busy but had to wait a while to be seated which was pre booked, the waitress was on her own having to serve tables and the bar so the slow service was not her fault and she was helpful. However the first issue was the Nacho starter it was just crumbs in a metal tin as if the were the last scrapings of the bag. Then the mains the kids chips were burnt to a crisp, hollow and stone cold. They must have been sat for a long time. My daughter already annoyed from the nachos wouldnt eat them. I have Asked for fresh chips which came but had to ask a few times as the waitress was trying to multi task too much. When the bill come I said I was more than happy to pay for everything apart for the full price of the one child meal that had to be retired twice. I did say I was more than happy to pay for part of it but just not all of it. By now I had a new waitress and she said she didn’t know anything about the issue and their other waitress had gone home. She told me only a manger can give any form of money off. She went and come back five minutes later. She advise me the manager was only covering and normally works at another branch and they was in a conference call with this other branch and they couldn’t not talk to me due to their call. I was told there was nothing that could be done due to this, i did advise that I thought this process was ludicrous and was told I could wait an hour for the next manager to start. I paid the bill in full but when asked how I make a complaint regarding the food and the bill, I was hoping for a email to sort it privately. However they have told me no I need to leave a review, so here it is 2 star review and now a never returning customer.

Was told there was no where for our party to sit despite there being empty tables. Waited a while to order food and drinks, which once ordered didn't take long to arrive. Tables around us were left with dirty plates on for ages. The food was ok, but wouldn't be in a rush to come back. Maybe they were short staffed that day, and it's normally better?

Have eaten in Beefeaters for many years and you know what your getting but unfortunately this was the worse experience I’ve encountered in any of there restaurants, it was a fairly quiet evening and not that busy but the service was very slow and we had to ask for things numerous times ,drinks for example took 20 minutes . The food apart from taking a long while was all really overcooked , we have a medium rare steak which was welll done. , a kids burger that had been burnt and was so dry I wouldn’t even let my child eat it , very disappointing from a usually very reliable brand

As you would expect - although the valck pudding was awful.

A great venue for catching up with friends.

When we arrived we were asked, for the first time, whether we had a voucher. We did and thought no more about the question. But see below. A party of four on a busy Friday evening meant that the service was a little haphazard. Pretty good food, but the mains could have been hotter. Desserts were disappointing due to meagre portions. Barely one scoop of ice-cream with sticky toffee pudding and the real annoyance was less than one and a half scoops for a simple £4+ ice-cream only dessert. I now wonder if there is direct correlation between the use of vouchers and small portions being served? Just asking...

Good place to relax and have a drink. There are genie point chargers in the car park (rapid CCS and Chademo), if parking or charging remember to log you car registration inside the entrance to the pub.

Nice restaurant for a lunch with family

Beautiful food excellent staff very reasonable prices. Great value lunch menu. Highly recommend.

wful food today. Steaks massivly over cooked for children and adults. Soggy chips (should state on menu that nachos or cheesy chips are actually just soaked in a bland cheese sauce). Halloumi burgers with one measly slice of halloumi, not a large field mushroom as stated on the menu, a dried out small mushroom. Kids nacho starters were stale. Waitress couldn't understand us so plenty of food orders came through wrong. Husband currently trying to decipher what's been put on the bill as half of that is wrong too! Won't be returning. Horrible cheap food but not at a cheap price!

Awful food today. Steaks massivly over cooked for children and adults. Soggy chips (should state on menu that nachos or cheesy chips are actually just soaked in a bland cheese sauce). Halloumi burgers with one measly slice of halloumi, not a large field mushroom as stated on the menu, a dried out small mushroom. Kids nacho starters were stale. Waitress couldn't understand us so plenty of food orders came through wrong. Husband currently trying to decipher what's been put on the bill as half of that is wrong too! Won't be returning. Horrible cheap food but not at a cheap price!

Really, don’t bother. Tried to eat the fish and chips but couldn’t bring myself to finish. The fish would have made a good missile and if thrown with a bit of gusto would easily have taken out a window. Guy next to me sent his meal back too. Waitresses were doing their best under the circumstances.

Compared to wetherspoons in hertford the breakfast here wasn't good at all sausages and bacon tasted horrible mushrooms were hard and cold orange juice was horrible too was very disappointed I stayed at Stansted Airport Premier Inn a few years ago and the breakfast there was brilliant yes very disappointed indeed

Been here on many times.Today we had to wait nearly 10 minutes for someone to find us a table. Which normal does not happen it look like the was shorty of staff.The waitress Vicky was excellent she was the only waitress I could see working. BIG Thank you very much Vicky for looking after us. The I had the mixed grill was nice apart from the sausages that looked like they’ve been leftover from breakfast .the steak was very small but cooked ok the rest was nice.My wife had Ribs which she said they were very nice. Will go again.

Been here twice now but will not be back, both times food over cooked all you can taste is charcoal, chicken dry, steak asked medium no pink.

Service was slow but it seemed our waitress was on her own so no surprise! Food has been so much better here before so not sure why the dip in quantity+quality? Also why the hell does any fruit served for a drink have to be either dried or frozen?????? It's nasty 🤔 I'm sure someone has the skill to slice a fresh lemon🤔

Great value for money with great service and especially Matt who played the perfect host!

We had a lovely meal for our Anniversary. Great food, enjoyed all the more with the excellent service from Matt. Would definitely recommend.

Nice place with a tasty steak and friendly staff. Children friendly. Vicky, the waitress was very helpful and the chef gave us the option to choose the chips (not skinny as it was on the children's menu). Nice when you can negotiate. Definitely recommend and would gladly come again. Thanks 👍

Food was below standard, but I guess it's ok for the price . Staff are doing their best considering the quality of dining and deserts we're nothing like their pictures missing all the flavers unless you like plain ice cream my biscoff Sunday was all cream no biscoff sauce except for a small spoonful in bottom of glass and 1 biscoff biscuits over priced won't be back .unless they change the chef as it was the quality of the meal that was bad 👎

I had the ribeye steak which was absolutely excellent we've also some fries mushrooms and onion rings make sure you get two pots of peppercorn sauce as there's not normally enough for one great food lovely day and Matt our server was excellent we tipped him 10 pound but he's worth a lot more well done Matt

Not bad if you wanna wait 30mins to order then 1hr30 for food that's dry. They might want to increase the parking time, by the time we could pay (3hr parking) nearly expired.

Checked in to the premier inn beside the beefeater pub, went into the bar for a drink and the young fella behind the bar was so helpful, friendly, had a great customer service , think his name was Harry, after getting ready came back to the bar for a drink and was welcomed by a lady and another young fella, I have to say the staff here are just amazing, a real credit to your establishment, would highly recommend

Nice and cozy place. Lots of choice on the menu and the price is pretty reasonable. Friendly staff who were very willing to help and serve. I had a great time here on Sunday evening with my friends.

First time I've been in there had a lovely meal good service and very polite definitely recommended 👌

8 of us had a great meal and excellent service at this restaurant. 👌 thank you 😊

Food was overcooked/burnt... bitter taste in the steak(looks like the grills are not scrubbed properly and the residue stuck on meat) 1st lot of mac and cheese was amazing second lot i had to give back as you could count the pieces of pasta in it. Starters we had calamari and garlic flat bread which was lovely. We have been going here for years but sadly this will be last. Food quality has declined massively.The carpet was very dirty and clearly not hoovered after breakfast run. Waitress was very nice and helpful.

As we had to wait 45 minutes before we even got a drink I guessed they were massively short staffed. I don't blame the staff for the terribly slow service I blame Management who obviously don't have a clue how to run a busy restaurant. If it's a case of saving money it has backfired. We would have spent much more on drink if each drink hadn't taken half hour to arrive. The food though was lovely and our waitress Rachel was incredible. Worked brilliantly under pressure and remained cheerful and helpful at all times. Apologised a lot but we didn't blame her at all. The staff last night deserved double their wages. I do hope they were praised for all their hard work. Management you should get a grip or you will lose customers and decent hard working staff.

Enjoyed both breakfast and lunch at the Beefeater in Ware. Food was good, and the prices were decent. The restaurants dining area however, was very draftee. However, not more than I would consider another visit.

The restaurant was very lightly attended on this Monday evening. I was given a table and after five minutes I placed my drink order. However, I did not receive my drink within 20 minutes. My food order was not taken at all, the two waitresses were either completely stressed or disoriented.

Went for sunday lunch, i know they are very short staffed so was ok with waiting for a table. The portion size was tiny four very small slices of over cooke lamb, 3 rings of carrotts 2 burnt parsnips three roast potatoes and peas. A side dish of cauliflower cheese meant for two people had two small spoonfuls in it. Very disappointed

Lovely meal catching up with friends on Thursday. Matt our server was a joy, and made it a great evening. Fish and chips a little crispy but apart from that, everything was perfect.

This Is solely related to the "if you can call it" wonderful sunday roast dinner. Where to start. Well firstly we arrived 7.30 pm for a family meal for my daughters birthday. Having seen all te adverts and promotion on their so called roast sunday dinner a few of us decided to give it a go.BAD MISTAKE. I'm on the loyalty scheme and I will say I thoroughly enjoy the food at beefeater but last night left me having to say this today. I ordered the all in three meats which is chicken beef and lamb. To start I was shocked to find out so early that they had no chicken. Now for a chain like them not to have any chicken I found astonishing. The lamb was ok but not very warm . I opted for some extra so called beautiful pink sirloin instead. Well I got a measly sliver exte and certainly not pink. In fact both meats looked like it was Stoborough type. The roast potatoes were like the cheap Iceland frozen type and tough like they had been sitting there for some time as was the frozen pieces of parsnip. Both mine and my daughters one small stuffing ball was so hard David could have used it to sleigh goliath with in his sling shot. Finally the peas and carrots were clearly microwaved. All in all I would have been better off getting a tv ding meal from Iceland roast. At nearly £18 for this I was truly shocked and hugely disappointed. I didn't make a scene as it was my daughters birthday and wanted to avoid confrontation. However I did explain to the server who I must say was very good. I could clearly see he was in total agreement but feel he wouldn't want to say. I explained my group of friends love a good roast dinner and like to travel round to sample different venues but this is definitely one I would advise everyone to avoid. If a chef is complacent to serve that up on a plate to a customer he should be demoted to dish washer. Better still face Gordon Ramsey who know would tear them a new one.

Always the best breakfast around. Never miss an opportunity to eat here! Been using beefeaters since 1980 (The Cricketers, Putney) and will continue to eat here. My kids adore it also as they are always so child friendly. My happy place! Cheers

The restaurant was very busy this lunch time, and it appeared to be incredibly short staffed with only two members of staff on the floor. We were served by Matt and despite the fact that he was incredibly busy, he was brilliant, quick and calm. Great service during a time that could have been a long wait.

1 coffee machine is joke for all guests to que for Breakfast was bland and dried out food Under stafed that were clearly stressed and as a result rude. It served a purpose but would not have Breakfast here again

We were staying at Hanbury Manor near by so looked on TA to find somewhere to eat with the family made an online reservation. Upon arrival we liked the modern contemporary style restaurant, make sure you register your car for 3hrs free parking. The restaurant was fairly busy when we arrived at 1830, staff running around like headless chickens, certainly not in an efficient way, but were friendly. It took 55 minutes for our food to finally arrive….. unfortunately it wasn’t worth the wait ! I had the chicken burger which was a very thin greasy fillet, warm at best. My daughter had the beef burger which was over cooked and very dry, clearly been kept warm for a long time, portions were on the small side. Kids meal, sirloin steak was good and desserts were very good, if you willing to endure another long wait. Wasn’t made aware that sodas were refillable until we saw it on the bill. This place has the potential to be good but clearly lacks management, precision and efficiency. You need to allow 2+ hours for a meal here, so no good if you’re in a rush.

Yet again amazed only one toaster. Waiting time for toast is ridiculous why oh why can there not be another toaster food going cold whilst waiting. Only strawberry yoghurts so no good if you don't like strawberry which I don't. Asking about service is not really relevant as you help yourself. Atmosphere good and greeting when you arrive is excellent.

Great table service from Matt. He really knows how to deal with customers and had great personality. Please pass my feedback on to Matt

Weren't on a Sunday,it was very busy. But the food was hot and service good.

I was staying at the hotel next door and booked a table. The service from the waiter was excellent it’s a shame that I didn’t get his name. He was very busy clearing and laying tables as soon as guests left. He didn’t stop unlike some staff in other Beefeater’s I have visited who just stand around talking. He could give them a few lessons! I ordered the beer battered haddock and chips, it arrived promptly and was delicious. I saved some room for dessert and had the chocolate churros sundae, this too arrived promptly and was delicious. Highly recommended, I will definitely be eating here again when I am staying at the hotel

Very helpfull staff,a quick bite to eat but was very nice.

We went for my son's birthday and had a great time. Will definitely go back.

Went for a birthday meal with the family for my husband’s birthday, restaurant was full so staff where busy but it felt they where understaffed… we waited nearly an hour for 2 garlic breads, when when it arrived we said we had waited nearly an hour how long would our main meal be? We was rudely told it hasn’t been an hour.. then we asked again how long would our mains be , by the same man we got told rudely again that he wasn’t the chef!! With an attitude of how am I meant to know!! He got very angry with us, we had children with us so wasn’t very nice at all. Once our food was served ( my £18 steak was so over done , but didn’t want to mention as already had been made to feel awkward!) we asked 3 people to clear our table as the plates had been there a while, we believe one of them being a manager it seemed, he then continued to clear all the tables around us , slowly and not ours, so by this point we cleared all the plates and glasses ourselves. It was terrible, we won’t be returning to this beefeater again!! What a shame. I work in Retail and I know how rude people can be so I pride myself on never being rude or out of order to people or anyone that serves the public etc… so I was so disappointed that myself and my family where treated like this… shame…

The ambiance of the restaurant is lively and Jocey - manager on duty gave us a warm welcome and her service was excellent. Food is great and definitely we will come back again

Very good service and good food will go again

Stopped in for a quiet drink all ok. Food looked good.

Had an amazing meal last night, highly recommended the smothered chicken melt! Delicious Thank you to Matt for perfect service, 5 stars to him from my partner and I