Baan Thitiya in East Hertfordshire

Sadly missed off one of our meals. Refused to rectify and said we should get a refund from Go-getters. The food we got was average. Not sure I will use restaurant or Go-getters again. Disappointed

We booked online for 8:45pm. When we arrived, we were turned away saying they were fully booked. We challenged and said we'd booked online, to which they replied they did not check their online booking system. We then got seated, and the two tables near to us had no one on them. So they clearly were not fully booked. We ordered starters and main. When we were halfway through our starters, at 9:25pm, we were told the kitchen was closing and could they serve our main course. Before we finished the main course they brought the bill for us to pay and pressurised us to finish up and leave. Not the greatest experience we have had at this restaurant. The food is good but unfortunately this experience will not make this our first choice in the future.

We ordered a takeaway, two mains, rice and noodles, paying extra for more meat at nearly £17 for a lamb dish as they are known for small portions. What we got was 6 small cubes of lamb, some of which was chewy. Even the rice container wasn't full and they are small containers, surely they can give you enough rice? This place is expensive, average quality and very mean with it's portions, leaving us hungry afterwards. For the money they charge I think they are a disgrace!

Such a delicious Thai, recently visited for my mums birthday with my sisters. We order hot hors d’oeuvres for 2 we got two for four of us plus duck & pancakes. Absolutely delicious l, hot & serviced first. Extremely filling that when it came to our mains we struggled to fit it all in. Really reasonably price specially for high quality food yet there was a sour taste left in our mouth waiting how the waitresses were treated in there. The owner seems speaks to them in such a disgusting manner & tone, a form of bully. Really do feel for these waitresses.

Firstly, this was our first time visiting this restaurant. Apart from it being very small and very noisy we liked the food and for the price and location it was absolutely fine, although nothing out of the ordinary. It was quite pretty inside, however it was quite difficult to have a conversation due to the acoustics of the place and the fact that it was full and it was hard to relax with the din of the busy restaurant. The staff were efficient though and our food came quite promptly. However when the bill came we had been overcharged by over £12! Due to the fact we didn't check the bill at the time, we didn't realise the restaurant's error until much later when we had returned home and queried why we had been charged so much. We checked what we should actually have paid with what we were charged, and it was just over £12. I know errors happen, but for this to happen on our first visit does not endear us to rush back any time soon. A shame, but we will probably avoid for the time being.

Went on a Friday night, for a sit down meal. The restaurant was busy and we were offered a table by the front door. It was very noisy with a stream of takeaway drivers and the restaurant manager was in loud conversation. The food arrived and was only warm, so I asked for it to be reheated. The waitress didn’t know how to handle that request so we called the manager owner, who dealt with the issue speedily. The food arrived again, this time piping hot. It was delicious. Lesson learned… next time I’ll only sit in the back room of the restaurant!

Amazing taste, service, quality and value. True Thai ambiance. Lunch menu very well priced and dinner is excellent. Best Thai we have ever had as we love Thai food.

Have been visiting here most weeks when in the area for work. Have tried various dishes and haven’t been disappointed yet! Grew up with Thai food and value their authenticity. Staff are attentive and pleasant.

Been a couple of times now, and the food is always good and the staff are great. They are very attentive, and with a great sense of humour.

Visited on a Friday evening for my wife’s birthday dinner, and although the food tasted nice at the time I woke up the following morning with terrible food poisoning! Was sick all weekend and was only able to keep anything down by Monday! Won’t be going back.

Sunday eve.fancied thai and it was delious Had prawns for starters .satay chicken. And prawns were so tasty and cooked perfect. Had the steak and asked for it medium.cut like butter so soft and tasty with salad .and stir fry veg with the steak. Duck and egg fried rice it was spicey .next time i will not have as spicey.but duck was cooked good and so tasty Couple of glasses of wine .service was good .not over busy while we was in there.and clean toilets .got chocs when paid bill.and had ice creaeam for dessert. Staff were friendly helpful and courteous.

Great food (Phad Thai and Beef Red Curry) and fantastic service (ordered a pick up mistakenly, called the restaurant and they delivered without question). Thank you.

This place gets busy and understandably so, myself like many others come for the great food and stay for the excellent service and atmosphere.

Arrived for our booked table to wait almost 1/2 hour to order a drink. After waiting longer with no sign of being able to order our food decided to pay for our drinks and leave. It was extremely cold in the restaurant which didn’t help. Service was shocking and will not be going back and do not recommend!

The food was amazing! We cannot fault it, everything was delicious. BUT despite booking we were sat by the door (the other option by the toilets!). Throughout our meal we had people and delivery drivers/just eat drivers stood over us, the door was open with the cold, wet wind blowing in. We did complain but the waitress couldn’t be less bothered. The staff were so preoccupied with the takeaway service that we had to call them down just to get a drink; the couple next to us had to keep requesting parts of their order that had been missed. No napkins were provided for the mains either. A little thing but it makes a difference when you need to wipe your mouth! Even the people arriving to collect takeaways were left waiting, which was quite uncomfortable, as at one point there were seven people stood directly behind behind our table!! As I said, food was fantastic, I’d order a takeaway but they couldn’t even get that cooked on time. Such a shame and disappointment. I did complain (politely) at the time but the waitress just shrugged her shoulders. Even paying the bill was painful. Don’t bother eating or ordering from here.

I’d not been for a fair few years but always preferred it to Old Siam. We came tonight for a quick meal and I’m so pleased we did. Food - SO good. Ambience - love it, intimate but social, if that makes sense. Service -...

Every time I’ve visited this restaurant the food has always been great. The best Thai in Hertford! Great service and very friendly. Always look forward to returning again.

Ordered via Just Eat. They turned up 45minutes early and we weren’t home. They came back in time and we realised we were missing a couple of dishes. Rang them and they asked me to wait and they’d call back in 5 minutes. Then they offered a refund which we are still waiting for a week later. So disappointed- used to be great but no refund, lack of interest on a number of dishes missing.

Used to be the best Thai place in Herts, but now basically a headless chicken. Hopeless mismanagement of a delivery order left us with the wrong order TWICE, so we ended up forcing down too-spicy food we didn't like an hour later than we wanted...

We ordered from Uber Eats for my son's 16th birthday. They delivered completely the wrong order to me, including someone else's receipt with their personal details (Hello Sue H!). I phoned to rectify this and they promised redelivery in 30 minutes...still no show 50 minutes...

Had a takeaway this evening, the papaya Salad was delicious, very fresh and fragrant. Thai chili and basil with (beef) was very tasty, however the meat was really chewy and tough. My partner had the Siamese King Prawn, again very tasty and delicious flavours. They...

The food was absolutely amazing! After visited Thailand over a year ago I do miss Thailand and Thai food so much! I can say that the food from here is very authentic Thai, just like being in Thailand. My personal favourites from here was the...

Had a cheeky Friday night takeaway, was gorgeous, can't wait when we can go back and sit inside. 10% off collection too 👍

It's not quality of the food that's the problem it's the meanness of the portions! Spent about £45 on a takeaway for two and even my partner was still hungry afterwards and she's not a big eater. If you want quality Thai food with generous...

I had pad Thai which was bland, so had a disappointed visit this time. Atmosphere was good. However not enough covid measures in place. Staff wearing masks and sanitiser at the door but tables too close together. And some flouting the rules and the restaurant...

Went here for meal tonight and social distancing was non existent! Tables too close together, really hot in restaurant and no ventilation! Waitress struggling to walk between tables to serve! This is the first time during whole of the pandemic that I felt unsafe. Restaurant...

Amazing flavours, Tom Kha and papaya salad were incredible, reminded me of Thailand. Literally as authentic as you can get!

Had yet a lovely meal on a Saturday..early meal 6pm.. great friendly service and fab food. Will of course be returning 😀👍

Whenever I stay at family in Hertford, the first thing I do is ensure we are having a Thai from here that evening! We don’t usually eat in, we get a takeaway but the food is exceptional. The pad Thai is to die for! Well...

This is exactly how I like Thai food. It had all the right flavours and the "slightly spiced" dishes left my mouth tingling. The presentation was excellent and we had service with a smile. The only minor issue was that there were very few choices...

We ate here on the Eat Out to Help Out offer on a Wednesday evening. The food was great, as it always is. However, the restaurant was packed and there was a consistent turn-round of tables as they were accepting walkins. We didn't see any...

Ordered a takeaway from here this afternoon! Service was incredibly friendly both over the phone, and upon collection! The food was very reasonably priced, was ready to collect within 10 minutes of ordering. Only ordered from here because the usual Thai restaurant we use was closed - however in future this will be our first choice. No complaints whatsoever, would 100% use again!

We have long been fans and they are doing an excellent take away service at the moment. The food is as delicious as ever and has always been ready as we arrived. Highly recommended.

I fancied Thai food whilst staying in the town and choose this over the Siam because of the bigger choice of vegetarian options. Good call! The food was excellent; fresh, tasty, served quickly, generous portions and reasonably priced. The best oriental food I've had on ages. Staff were friendly and attentive. Highly recommend. In fact I'm coming back to Hertford for a one night stay in January and am planning to come back here with anticipation.

Food and service were impeccable. The presentation of the dishes was fantastic. We were three diners with different requirements. Food allergies and intolerances were properly catered for. The staff were very friendly and efficient. We had a wonderful evening.

We went when it was closing time almost hence couldn't spend much time. The staff were hurrying us to order the food although polite. The food is tasty but on an expensive side we felt to the portion sizes served.But the restuathr decor and atmosphere was cute with an onsite parking on the premises. We felt welcomed and a good place for eating

As soon as we walked in I had a good feeling about this placeHave to have chicken satay and it was lovely and the green curry was the best I have had in the UKLamb dish lovely but be warned it has bones, I was not warned and really hurt my toothAll the food was great and the staff lovelyWe left a nice tip as will be going back again and again and againEnjoy

My fiancée took me here for a meal to celebrate my birthday. We received a friendly welcome and found the restaurant to be inviting and comfortableThere is an extensive menu with a good choice of vegetarian options which suited my girlfriend.The service and food was excellent and we will definitely return.

Lovely authentic thai food in a casual setting - feels really cosy / homely inside. The staff are very friendly and cheerful . I've been to a lot of thai restaurants and this one was up there with great food.

An absolutely delicious dinner! Venison, Lamb and Duck cooked to perfection and beautifully done. This is now a firm favourite We found this by accident on a Monday evening. Very quiet but apparently it’s packed at weekends. There was a steady but discreet stream of takeaway customers Highly recommended !

We went here because we couldn’t get booked into our original choice. Very nice meal and resonantly priced. Service of food ok but very slow with our drinks. All in all very good evening though

As soon as we entered the restaurant the staff were very friendly. The menu has a wide choice of traditional dishes and the staff answered all our questions fully. We all ordered different dishes and each dish looked and tasted amazing! All 6 of us were very happy! Would highly recommend this restaurant

We were very tired and needed a good meal. We were warmly greeted on entering and given a table even though we had not booked. The food was prepared quickly and service was friendly and efficient. The dishes we had were very tasty and we enjoyed them greatly, although some of it was too salty to be healthy. The portions were deceptively small and served in dishes that made them look larger.

I came to Baan Thitiya for the first time at the beginning of May on a date. As we walked in there was a nice atmosphere, we were pleasantly greeted and were then seated in the side room. The menu is fairly large, however there is also a section for Chef’s Favourites and Chef’s Recommendations. I was also very pleased to see that they had a large and comprehensive allergy list! Being seated in the side room, you do start to wonder whether you may be forgotten about or have to wait longer than usual. Well, this was not something that we had to worry about in the slightest as we found the staff to be really attentive!

This place is often overlooked - but don’t! The service is lovely, the food fantastic and a lot calmer than other Thai restaurants in Hertford.

Went out for the afternoon with two mates and plan was to go for our usual curry. One of the lads had never eaten Thai though and requested we give it a go. We walked in at 6, no need to book if early but advisable if later. Warm welcome followed by excellent food including a fab Pad Thai. I went to Thailand two months ago and the food here was as authentic as there. Washed down with a couple of ice cold Chang lagers, my Thai Virgin friend broke his cherry here and loved it!

We went to this Thai restaurant with friends and were very pleasantly surprised. The service was quick and attentive and the menu had a good selection of dishes. The food was delicious and I will be returning.

What a great find! Definitely coming back here. The food and the service were both excellent. We had the soft-shell crab, prawn toasts followed by red and green Thai curry with sticky rice. Fantastic! Highly recommended and gets 5 "keeping it real" stars!

My Husband Daughter and I just had the most fantastic meal Tonight.I have had Red Chicken Curry in so many places but this is now my absolute Favourite.Every course was amazing. And the Homemade Coconut Ice Cream was gorgeous and the banana pancakes with honey and ice cream was so lovely ( we tried our Daughters.) The staff were all so attentive and lovely, nothing was too much trouble. Even to the point where the owner was writing down Thai words for my 7 year old to learn.We can't wait to go back.

Quite disappointed this visit, I know it's busy but 30 minutes then we had to stop a waitress before the drink order taken & again we had to stop another waitress to take the food order at 55 minutes, it took another 20 minutes before the starters arrived, some of them were only warm. Finally the main courses arrived 1 hour 55 minutes after we arrived with about a 5 minute gap between half of us getting their mains, and the other half getting theirs, I had the main arrive first and they brought the wrong side dish 5 minutes later and took another 3 to change it. I must say that is the worst service I have received in years with some luke warm food.

Went here with friends to celebrate a 50th birthday. It was booked a few weeks ago. Sadly when we turned up, our table wasn’t ready and it seemed that they didn’t have room for us. We had to stand in the middle of the restaurant while they dashed around trying to find us a table. They asked 3 people to move onto another table so they could push that table next to another one. We got seated but there still wasn’t enough room and one of our party had to continuing standing while they found another table and chair.

Went with my wife on a Friday night for dinner. Had the set menu for 2 - great value and delicious food, so much we couldn't finish it all. Got very busy later with people even standing while they waited for a table, which I took as a good sign. Get there early for a calmer dinner! Service friendly and effective too.

The staff were very helpful and friendly with great food so highly recommended. Great choice of food on the menu and staff helped kids to choose dishes that they loved. Coming back soon!

Just on the edge of the town centre handily opposite the car park. Authentic delicious Thai food, extensive menu, good service and well worth a visit. Reasonably priced and food that meets anyone’s expectations of Thai.

I visited this restaurant last week after a friend recommended and It did not disappoint! It’s great value for money and in a great location. The food was all cooked to perfection and there is a good variety of dishes on the menu! I have visited other Thai restaurants in Hertfordshire and the food here in my option is definitely the best. The decor is simple but nice and clean, the staff were very attentive and polite. It was so lovely I’m going back this weekend! Five stars!

Five of us for Sunday evening meal 30/12/18. Very quiet with few customers although waiter mentioned they are fully booked for NYE. Nice decor....seemed clean and tidy although entrance door mat and entrance need some TLC. Head waiter was mature & friendly and good at his job although coughing a few times when delivering the food! I thought £4.10 for a small bottle of beer was a bit pricey. Food was good but not great in my opinion and again a little over priced. We all had a nice evening. Bill was £156.00 + optional tip £170.00 total.

Had a lovely evening with girl friends . We were seated upstairs which gave us some privacy. After some bad experiences, we were apprehensive. The service was attentive, the food amazing, best Penang I have had in ages and superb value. We were not rushed at the end either giving us quality time to catch up . Will be back

Several visits in the last ten years and always consistent - good food, service, atmosphere, very tasty indeed.

Fancied something different to a normal Sunday lunch. Thought we'd give it a try. Food was very good. Served in good time. We'll looked after. Service was very good. Would return.

Small table, so close to toilet could see in when people opened the door, price ok, starters good, main average. Would not return.

First Thai food we had eaten since returning from a month holiday in Thailand, the food did not disappoint! Service great, food fantastic, only negative is that it's a little bit cramped. Will definitely be going back!

Went for dinner with a friend on Friday night. Service was faultless, waiter really looked after us and made us feel very welcome. Food was tasty and portions were a good size. Meal for two and a bottle of wine £65, quite reasonable I think!

Friendly welcome and service throughout although server was a little too involved at times and would dish out your rices for you which we would have preferred to do ourselves due to eating habits. The crispy wonton starter had very little meat filling. We both got the Gaeng Ped Yang which had good flavour but was missing pineapple chunks and my husbands had no lychee in it. The bill was a little pricey. The cocktail was ok but the alcohol in it tasted a lower quality. We probably would return here but not in a hurry.

Excellent food, lots of choice, flexible set menu to accommodate and above all fantastic customer service. Really authentic atmosphere and nice decor.

Always enjoy the food here, the lamb in this restaurant is always so tender and delicious. The service is great, very friendly and made to feel extremely welcome.Will definitely be returning

I really enjoy the food served in this restaurant, the grilled fish is superb, curry and noodle was excellent. Service was amazing, and parking lot is just across the road. Definitely coming back more and more.

My other half has already been here before and we was in the area so we went last minute in hope to get a table. The restaurant is small but not on top of one another. I really can't rate this place enough. The food was absolutely lovely. We had a platter starter which was plentiful and delicious. Mains were as lovely. Would definitely return. Atmosphere was good and staff really funny and helpful.

Been twice now and not been disappointed, great tasy food, very well presented with great service makes this place a must try. Great value for money too.

Went with friend the food was very high standard the taste was brilliant. The service was fantastic staff was very nice and friendly. The (cocktail Mai Tai ) that I ordered was perfect unexpected in any Thai Restaurant in Hertford Highly recommended this Thai Resturant

Service was very good however food didn’t have the quality of old Siam or Elle’s kitchen in my view. Husband and I were also ill the next day with upset stomach and this was only food we both had the same

Came home to visit family and came to this restaurant... staff were brilliant! Totally up for making it a night to remember. The food was a taste infusion. I recommend the sea bass. Well worth a visit!

Absolutely great food, large portions, staff very friendly and attentive. The venison was superb and also recommend the Dragon Balls!

I've been here a few times now and have never found a fault with anything. Great food, friendly staff and a reasonable price. The portions are generous and the drink selection should cover most tastes. The pandan pancake for dessert is a winner. There is a car park opposite which is free after 6:30pm so handy if you are going for dinner. Can't recommend this place enough. You have to go.

My boyfriend and I ate here on our mission to try every restaurant in Hertford and this is without a doubt the best one we’ve eaten at! Thai is a favourite of mine and the dishes were surperb and so flavoursome and delicious. The staff were friendly and I don’t think I saw any of them without a smile. :-) this made the experience even more lovely and memorable. The decor is also tasteful, relaxing and atmospheric. I would really really recommend and look forward to eating here again soon!

We went here because we couldn't get into our 1st and 2nd choice .

I went here with friends for dinner on a Friday evening. We had good food, good starters and good dishes to share for mains plus good service.

we rang up on a Saturday a few weeks ago to book a table they told us we could have 9pm when we arrived a few people was saying to us it was to busy and the service was very slow,we heard people moaning to staff about the waiting time,we did give them a chance the food was good but i think they book to many people in and can not cope on a bust saturday night,but it was nice food but would think twice about booking again on a saturday,maybe a week night would be better.

We came here on Saturday with our family and a friend. We arrived on time and had to wait 30 minutes for a drink. We had to wait 45 minutes for our food order to be taken. When the starters arrived it was delicious. Main course arrived eventually with an item missing which didn’t get served until the rest of us had finished. Again food was good. Disappointed.

Decided rather than a Sunday roast we would go for a Thai, arrived early (6ish) so enjoyed the service all to ourselves, the lamb shank in coconut curry was delicious and the prawn tempura in sweet and sour was a welcome change to a Chinese style sweet and sour. The service was excellent it was nice to receive a friendly welcome and even though I was ridiculed for drinking pink water (what I fancied a strawberry and lime Koperberg!!!) all of the staff were brilliant, who doesn’t like a bit of light hearted banter.

The food was good. The service was good on the whole although there was a wait for drinks. Overall a good experience but not an amazing one.

Out of the three thai restaurants we now have in Hertford, we always go back to the Baan Thitiya. The staff are so friendly and welcoming, the food is always excellent and fresh and their wine list is small but very good.

My 3rd visit here and won't be my last. Arrived on a busy Saturday night and was greeted by very friendly smiling staff (as it should be). My friend ordered a delightful Lychee Martini and myself a beer.We had a set menu and had the...

A Valentines meal with my loved one. We went there last year for Valentines Day as well. The food was so good and the service excellent we decided to return again this year. Although the restaurant was busy the service was good and the food...

What a great meal.....all the food was fresh, well cooked and genuine Thai food. Good size meals. No rushing you in and out. Packed on a Saturday night but still good service. The best way to tell a good restaurant is consistency and this restaurant is every time. Would have no qualms of recommending here,thank you for a really enjoyable meal and evening.

First time visit to celebrate my daughter’s 18th birthday. She asked for Thai and we opted for this place on...

Fast efficient staff . Waiter fancys himself as a comedian . The food was nice . Very fresh . Nothing...

Just love this restaurant. The food is fantastic, and the people are so friendly. So underrated compared to others in...

I have eaten here 4 times now and every visit has been perfect. The service is friendly and professional. We...

Have been going back to this restaurant for years, never disapointed. I was a bit apprehensive as I had heared...

Never been before but will definitely be going back. Service and food was excellent and price was very reasonable. Beautiful...

Authentic and quality thai food, attentive staff, nice environment. Love the pineapple rice and green curry.

An array of five dishes -- softshelled crab, two noodle dishes, two curries -- arrived almost simultaneously (exactly as we had requested it). Each dish exhibited individual attention to detail, and all excelled in quality (flavour, texture). What a professional kitchen! The quality of the frying of the crab, for example, was superior to most versions we have tasted in London. Also: passionfruit sorbet is a knockout.

4 of us visited on a Sunday night and ordered a number of dishes to share. All of the food was incredibly tasty and fresh, and nothing was wasted. Service was prompt and the staff were very friendly. We will all be returning!

We had to wait a bit longer than we would have liked to be served - short staffed ? The pad Thai was excellent though and worth the wait!

Disappointed Penang red curry and veg content, rice extra, bottle of water a staggering £4.20. Doombar beer flat, even from bottle. The restaurant was a little cold.

This restaurant only 7 min walk from Hertford North train station (so accessible from North London for those who want to try somewhere different) is a hidden gem. The standard and quality of food surpasses many of the west end restaurants with a good choice of both the expected dishes and a few 'special' which re frame Thai dishes. Added bonus - NOT west end prices. The staff are friendly and work hard to assist in choices and to ensure a well paced service.We over ordered but ate nearly all as we simply could not leave it.cant recommend this place enough.Plus they gave us the extra fast wifi without hesitating....

booked a table for 20.15 Friday evening.When my wife and I walked in we were greeted in the traditional Thai way and taken to our table albeit small but ready all the same,Within seconds we where asked if the table was suitable or would we like to move to a larger one.From then on the evening just got BETTER AND BETTER,the food arrived altogether not like other restaurants bit by bit,It was fresh tasty and well presented, The staff were very helpful if you weren't to sure on ordering, with nothing being to much trouble.We left in traditional Thai style after a fantastic experience thinking what other restaurants could learn from the BAHN THITIYA.

Having made a Friday night booking , we walked in on time and approached the bar then stood awkwardly for several minutes whilst completely ignored by a lady staff member. Eventually a man who appears to be the boss greeted us and we were seated. I cant remember having had such a poor greeting in any proper restaurant. The positives were the manager and a young waitress were lovely, the interior was a little tired but in a quaint way and certainly pleasent. As a guide , we had a lovely bottle of blush Pino Grigio which was £21 and the food was not expensive.Sadly the table service included the manager topping up my wine whilst completely ignoring my lady dining partner's glass for no reason. This was such bad manners that we were able to smile over it , I dont know why he did that but I'm sure it was an oversight.The Duck and Coconut curry was like water and the duck was like something boiled with no taste. I tried my dining partners Thai Chicken curry and it looked and tasted almost identical.My spicy drunken noodles were so mushy and overcooked I got the impression they might be out of a packet.My reviews are varied but always honest and Im sorry to have to say the food completely missed the boat for me. Only the nice people and cosy interior pushed this up to a 3.Fortunately the night was saved by a fantastic pub a few yards away !.Mas

This is the first visit to this restaurant for a few months for us and we thoroughly enjoyed both the food and the service. The food is fresh and well cooked and the wine list was good. The service from staff was pleasant and welcoming and we had a nice table in the restaurant. Recommended.

Small restaurant, so it's a good idea to book in advance. Food and service top class. We will definitely be back