waters edge in Hillingdon

Went with a group from a care home. Some residents wheelchair users. Treated with respect and Charlotte found us a very suitable table and was very understanding. All staff courteous, friendly and helpful. The food was excellent. Highly recommend.

Had Excellent service by two young ladies called Sarah Ali and Sophie, they were pleasant, polite and they effortlessly balanced a warm, welcoming demeanour with impressive efficiency. They were extremely quick to anticipate my tables needs, making everyone feel exceptionally well-cared for.

Very unpleasant staff. The gentleman at the bar offered a reserved table after which the female staff member, instead of apologising for the misunderstanding, started repeating that next time I should speak directly to her. Total lack of professionalism - we are disgusted. However, food is nice 👌🏻

Firstly, I want to THANK the staff here at the Waters Edge in Ruislip. I had a brilliant interaction with some of the team here. I emailed them via their webpage with a query and Sarah AM and David GM both swiftly replied to me in less than 24 hrs. Great communication and Great customer service and Great customer support. Top tier! Thank you

Food is OK, service is good - but they could do so much better with the location. On occasion there is quite a long wait and they have run out of food at 6 PM on Friday.

We had a very pleasant experience at The Water's Edge! The service was excellent, the food was tasty, and the atmosphere was very welcoming. Thank you, Emilia, for your kindness and professionalism!

Dean on the carvery was extremely polite and generous. He was very knowledgable and made my visit one of the best yet!

I had a great meal at this place, the food was prepared by Miss Emilia. I recommend the place for the quality of the food and the great skill of the staff.😊

Had a great time with the family

Came for an early dinner, was served by the lovely mikila she was very welcoming and such a friendly face, i ordered the pizza, the pizza chef mateus, made a lovely pizza nice and crispy without any burnt base , top chef Will recommend to friends and family

Very nice place! And good service thanks to Emilia!🥰🥰🥰

Came in for lunch, was greeted by amanda and Paula, was served by ben and jermaine, my wife ordered a salad i ordered the carvery, the carvers dean and ovidur where very good with amount of meat, got an exrta yorkie aswell the salad was served by young chap called alex Very nice atomosphere Great eat Nice beer Gorgeous area Friendly staff Dog friendly Great food Very welcoming Polite people Cleanliness

You cook wonderfully, young lady, Emilia.

a warm atmosphere, tasty food! well-rounded employees. Emilia was a sweetheart, I highly recommend! ❤️🥂🍀

Miss Emilia served me. It was a very nice experience! I recommend it from the bottom of my heart.

Thank you for your invitation, Violeta!❤️

Sophie and Alex were very attentive when serving my food . very welcoming and polite would recommend to anyone

Thank you Vio!!! I'll be back with pleasure!😘

I had a wonderful experience thanks to Violeta. She was incredibly kind, attentive, and professional throughout our visit. Her warm smile and positive attitude made us feel truly welcome. It’s rare to find someone so dedicated and genuinely caring in customer service. Thank you, Violeta – you made our day better!

Violeta is the best person there

Service was amazing especially from Sarah who served our food . Carvery was amazing as always , couldn’t recommend this place enough.

My family and I went here on the weekend and the staff were fab, specifically our waitress called Sophie. Highly recommend, Food was good and service was great!

Beautiful views across the water towards the beach at Ruislip lido. Drink prices are reasonable and the service is excellent. Will definitely return

Sarah helped loads with getting us a table. Highly recommend 5stars

Amazing, friendly, helpful and kind. Paula was particularly fab!

Ordered the carvery, reminded me of coming here when I was little, 5 stars, would definitely visit again

Love coming to have breakfast here. Paula, David & the team are fantastic. So welcoming. Food is lovely and such great prices. Dog friendly and right on the lido’s doorstep. A lovely suntrap too!!

I always like coming here, the food is always great and the staff are always welcoming and friendly to me and my daughter. Even when the staff are run off their feet they are still so kind. Thank you 👍

Great restaurant! Sarah made us welcome!

Came here with my family and ordered calzone for myself, also heard feedback from my parents saying the carvery was incredible. Pizza was served by a waiter named Joel, and my parents told me to thank Cameron for the service on the carvery

It's so beautiful, the people there are very friendly. And Violeta is the most beautiful waitress.

Ovi served us a lovely plate of Sunday roast. He was so friendly and funny. We enjoyed chatting to him. Great service and good food

Emilia! Very good food and very good service!

Great food and amazing service! Thank you Charlotte.

Thank you Violeta!extraordinary hospitality, I will definitely come back

All good, the food was good, staff ok,în special Violeta,thank you Violeta 😋

Food was decent as always but we mostly come in here for the staff. They are always warm and friendly and have a smile on their faces. Today we were served by Charlotte and Amanda who are often here and we love chatting too. They were very kind and just amazing at their jobs.

Charlotte served us at the bar and gave us such a worm welcome. Amanda was keeping the breakfast well stoked and was so friendly very much enjoyed my visit

Had the carvery, all the food was cooked perfectly

A great customer experience from Charlotte. An excellent ambassador for your company

I apparently parked on the wrong side of the car park. Two adults in the car and neither of us noticed we were in the wrong place. It’s absolutely shocking. I appealed and was denied. I can’t take it further without risking the fine going up to £100. Disgusting.

Emilia cooks exceptionally well. The food is always tasty, well-prepared, and made with care. I highly recommend her❤️

Great food/atmosphere, special thanks to Emilia!

With the weather being beautiful I came to the lido to just grab a drink, had a meal instead and the food was lovely. Would like to thank Sarah and Charlotte for making our visit special.

The staff was very friendly. The food we ate was really delicious. It is a very good place to spend time with your friends in a nice environment. I recommend it to everyone. Thank you very much to violetaya for recommending this place to us.🫶

Thank you to Violeta for recommending this place to us. I recommend it to everyone. Everything was really perfect. I thank the staff. They were nice and friendly.

A very quiet place, we were welcomed by the staff with a smile on their faces. I really liked how we were served and the food was very good. I recommend you go to The Water's Edge.🥰

Food was terrible service not much better worst burger I’ve ever laid eyes on its a pity as its a great setting certainly will never go here again

Great place excellent food and customer service. Trish the chef is so incredibly friendly and helpful too :0) Had a carvery there and a wake with buffet 10/10 on all of it

The food was really good and the staff were very friendly and helpful specially Paula always smiling and asking us if we are okay.

Popped in for a drink on a nice day and had a very warm welcome from Paula and Des, service was very quick too

Really great place to have a meal and kid friendly. Joel who was serving providing a top notch service and was very helpful with the menu. Thanks for the recommendation Joel.

Después de nuestro paseo por el precioso lago de la zona y también por su bosque, la familia de mi novio decidió parar a tomar algo en este restaurante con una agradable terraza con vistas increíbles. En mi caso tomé té negro con hielo y limón y he de decir que se excedieron con los cubitos, pues mataban todo el sabor del té. No me lo pude terminar. No me gustó en exceso… No puedo decir mucho más. La zona de las mesas exteriores está bastante limpia, teniendo en cuenta que el restaurante se ubica dentro de una zona natural donde las aves pueden hacer de las suyas…

Dropped in for a bite and honestly, you’d have been well impressed Thank you Alex M

The whole team are very friendly, very accommodating and professional enjoy coming here! I love how dog friendly they are.

The food is ok, standard pub grub. Had the carvery, get more for tour money than Toby Carvey. Glasses were dirty, which gave me the ick.

I needed somewhere to hold a 'Wake' for about 50 people following the funeral of my father. The staff there, Desmond, Mikila, Paula and the General Mgr (David?) were all fantastic in their help, either arranging (Advising and being flexible), setting out or serving. There was a large space indoors as well as an outdoor area overlooking the lake, set aside / reserved for our party. Opted for their buffet which was tasty, had a reasonable variety and i certainly can't fault it for the price; also they did allow us to swap an item on it for something else. Atmosphere gets 4 stars as hard to judge given it was lunchtime during the week, we had our own area; that said everything was so well managed for us that i could relax and enjoy the wake / party. As far as I can tell from feedback from the 50 people in our party that were there, nobody had any complaints; actually it was compliments that were heard.

Came here for a visit, but instead of enjoying a pint, I ended up with a £60 parking fine. It’s clear this place is more interested in earning from parking fines than actually serving customers. The parking setup is confusing, with a council-run car park right next to it, and absolutely no clear distinction. No warning, no grace – just a fine. Feels like they make more money off unsuspecting drivers than they do from selling beer. Not coming back.

Friendly staff. Good place to eat if you're in a rush. Ham was a bit dry but beef was very nice.

Much better than the normal Sunday roast /

Had a lovely time the serve Alex Macfarlane was really nice and friendly great place to be and lovely food and reasonably priced

Held Easter church service at the lido. Ladies and gentlemen opened up for us and really helpful. Amanda and Paula were really helpful.

Nice place, near the lido. Kids had pizza and dough balls.

Rude manager, I booked a table for x4 today, we arrived early so I waited with my dog in the front Porch while my husband went to check if it was OK to come early, suddenly a staff member became hysterical shouting there was a dog. A different member of staff came and said dogs need to be brought through the other patio entrance. Ok fair enough. We then went to the patio entrance and asked where we were allowed to sit with the dog. We ordered our food and went to the calvery station to collect our order. The manager was standing there we stood to wait to be served and the manager looked up and down at us ( I don't know why because she looked dishevelled herself with her dirty black jeans and old jumper) the manager then barked at us asking If she could help us? ( we were clearly waiting to be served at the calvery) the manager then said it does not open till 12pm. We went back to our table as i noticed it was 11:58. I do think we could have been addressed with a better manner as this aggressive approach was already spoilng our visit. I would not be visiting again with this manager attitude it really spoit our lunch out the way some staff behave

Lovely breakfast ,huge queue managed well,thank you Amanda and Paula for all your hard work and attending to us Happy easter

Good breakfast at a very reasonable cost!

Great breakfast with lovely staff. Thank you!

Recently I came for breakfast and came back again the next day! We were greeted warmly and made comfortable by Paula and the team! Will 100% be back

Fantastic breakfast as always two in two days. Met by the lovely Paula . Always smiling and happy and very helpful . We will be back

Excellent breakfast, 2 visits in 2 days! We was greeted by Paula, on both days she was wonderful and made the experience a lot better Thank you.

Had a lovely time here on Good Friday. We were met by very pleasant staff who couldn't do enough for us tbh. The restaurant was very full so we dispatched the Dad of the group to take the children out to play while we waited for the food. No sooner had we done that, we had to call him back as the meals were ready! Super quick service! My cheesburger was hot and tasty and all the children enjoyed their food.

An excellent assortment of well cooked meals. Plenty of choice. The young man serving my table, was excellent a real credit and worthy of commendation

The food was good, I had the pepperoni pizza and my daughter had the carvery. There was a good atmosphere and the service from the waitress Sarah was really good, she was friendly, helpful and attentive. I would definitely come back again.

Paula and her team, Des Charlotte, Trish etc are always friendly and helpful. Great breakfast this morning. Thank you

We went to the waters edge for breakfast this morning and once again received a very warm welcome from Paula and the team. The breakfast was delicious 😋 very fresh and plenty of it. We will be back again soon. Thanks Paula and team.

Food was amazing at a great price too service from Paula and Amanda was spectacular and would recommend coming for breakfast on a Saturday morning 👍

Amazing restaurant with an amazing view and menu, the employees are nice and friendly especially Denzel

I recently held a wake for a dear friend at Waters Edge, and I can't express enough how grateful I am to the entire team for making the day so perfect. From the initial planning stages to the event itself, the manager, Amanda, and her staff went above and beyond to ensure everything ran smoothly. The food was delicious and plentiful, and the level of customer service was exceptional. Paola, Trish, Michaela, and Ben were all incredibly attentive, making sure all our guests felt comfortable and cared for. Amanda's compassionate and professional approach made a difficult day so much easier to bear. She took care of every detail, allowing us to focus on celebrating our friend's life. I highly recommend Waters Edge for any event, especially those requiring a special touch. Thank you again to Amanda and the team for their outstanding service.

The food was horrible , not prepared or cooked properly, long waiting times , the staff unfriendly(old man bartender who also love to disagree w people here) with quite of an attitude not very welcoming , the space is very closed down claustrophobic it almost stinks overpriced for what it is the location is lovely tho

Lovely lake scenery. Beautiful sunny. Sunday roast is the best!

Nice place if you have young kids. Lovely walk around the water s ee all the different ducks and then have a play in the park all before dinner. Carvery very good with a choice of meats plus a vegetarian choice. There is also an extensive menu for those not wanting a roast. Nice place for a meetup . Went there for mothers day. There's plenty of ice cream vans to keep the kids happy

I would just like to say a ‘HUGE THANK YOU’ to David behind the bar. I gave him double the money by accident and didn’t even realize and he was so honest he gave it back to me straight away. The world needs more people like you David, thank you so much. My friend and I then went on to enjoy a scrumptious breakfast and were made very welcome. I totally recommend this restaurant. Thanks again. 😊

Paula and staff were all very busy as pub was packed. However we still received great customer service, lovely meal and drink.thanks for your great hospitality as always!!

My mothers favourite restaurant , food is always good , Amanda and Veronica looked after us well and we all enjoyed our meals ,

Fantastic place for meeting friends and family for carvery, we came here on Saturday not surprising it was busy with the sun being out. Sarah who served us was polite and had a very good sense of humour. Love our pizzas . Highly recommend.

Great food and drinks, fantastic location and when visited on a Sunday a perfect cooked carvery and the unlimited ice cream choice was a bonus !

Very good service staff friendy with a smile lovely staff behind bar and the chiefs do a good job cooking and david does a good job looking after his people thank you very mutch for a lovely time always look after Robert Nichols as i will give you good scores thank you

Place is fabulous. Very clean, staff always professional and always happy to help. Food is amazing. Everything is always immaculate. I have two young children and they love it there. 100% recommend this place. Food is delicious and always fresh.

When the sun is out is so nice to chill outside on the fresh air. Place itself- inside isn't bad. Tried to order from the table but the deals were not available online, so end up ordering at the bar. Gentleman serving us was helpful. Food arrived quiet quick. Could of have more flavours but for the price cant complain.

Vile food. We ordered a burgers and chips here via just eat. First time eating from here and the last. The burgers had a cat food like texture. The chips were dry and had been reheated. Made me and my partner feel queasy for hours.

Ordered a beef sandwich, menu stated, beef from the carvery, I thought, yummy. The sandwich arrived. Dry brown bread, beef from the carvery was, all the dried out bits that was obviously not put on carvery plates from the actual carvery. Not one piece of nicely sliced beef. On the up sides, some of our partners had the carvery & they said it was lovely.

Popped in for a drink after an evening walk. Nice, friendly staff. Drinks reasonably priced. Nice & clean inside.

Was a very good venue for our wake. Friendly, helpful competent staff.

Had a beautiful birthday lunch here. The beef roast dinner was exactly how I liked to have it and so reasonably priced. It was a Tuesday afternoon and the pub was very busy and yet it had such a peaceful calm and relaxing atmosphere with great views of the Lido I could have sat there all day! Will definitely want to eat here again!

Very welcoming n clean Amanda and pala

Our waitress Paula was great very attentive there was 9 off us. thank you so much 👍 we will be back again

We went for some lunch. The staff are really lovely friendly helpful people. The burgers were very tasty. It’s a nice place by the water. Parking was easy and free but you must remember to register your car inside

Great place to eat with friendly staff. Looked after by Sarah.

Nice views and outdoor seating for Smokers! Carvery was well stocked and food was hot.

Tbe only reason I didn’t give it a 5 star was the ice cream that I paid for… no sweets and the ice cream was terrible