Waterloo Tea in Cardiff

Very bad service, a member of staff was extremely rude. Whilst we were drinking our tea and coffee she told us she was closing the tea room. One minute later at 4pm she started collecting our cups and we hadn't quite finished. Did not enjoy our visit for the first time to this tea room and will strongly not recommend this tea room to family and friends. There were other customers in the tea room at the time and they received the same treatment. Appalling manners.

Came here for brunch with a friend and checked the contents of a drink at the till, specifically asking for coconut milk. A server brought my drink over stating ‘heres the coconut one’ and I got a few gulps in thinking it tasted off but assuming it was the type of matcha, before realising in horror that it was cows milk. Having been vegan for over 10 years, this is the first time this has ever happened to me. I was physically sick for a few hours after and genuinely upset; had this been an allergy, it could have been a serious incident. The manger in was really apologetic and refunded my order but would never trust it here again unfortunately.

Didn’t even get to sample what they might have on offer. Made a booking for two people which was accepted, rang back to add another, said they couldn’t do it at all. Who takes bookings then hours later says they can’t - what’s the point of a booking system. Massive let down for a special occasion. Stuff your tea and cakes

I’ve always been a fan of this tea house as the staff are always friendly and cheerful, the tea selection is impressive, the food is good, and the bought-in gluten-free cakes are delicious (the strawberry and pistachio one is particularly scrumptious). That said, after a Wednesday shopping spree (1/2/23), I raced over to Waterloo Tea Room for a refreshing cuppa and a slice of cake. I arrived at exactly 3:04pm and was (politely) informed that the café closed at three - despite it said “OPEN” on the open door and seated were around twenty customers. I tried to persuade the young lady to serve me - I even promised to leave before 4pm, with the OTHER customers and even offered her a £5 tip (bribe)! She insisted she could not due to the owner stipulating a strict 3pm closure - how ridiculous is that? Especially given the fact this coffee shop is struggling financially and has already been forced to close on a Monday AND Tuesday. If I was the desperate owner I’d be THROWING people into my café at 3:04pm who want to spend £10 on tea and cake. (Once, last year, I counted AT LEAST twenty people refused food mid-afternoon because “the kitchen is now closed”. Iif they had all spent at least £10 each then that is £200+ of vital revenue lost.) I just don’t get it. The assistant even agreed that this branch of Waterloo Tea Rooms is sadly “disappearing” - a sort of defeat at Waterloo. So how come BARKER Tea House (High Street Arcade) and others are thriving? I think it may be something to do with being… (how shall I put this)… err, open. But to be fair to Waterloo, the arcades nearer the castle do see a lot more tourists and visitors. What would I do if I were the owner of WTR and even being open wasn’t enough to save it? Bearing in mind the saying in business that if you’re doing exactly the same thing in five years time you’ll be OUT of business, I’d reinvent myself as a Covent Garden-style trendy-but-affordable high quality salad bar (“Wyndham Salad Bar”). I’d continue the smoothies but offer just a reasonable selection of beverages. The most popular items and cakes in their current selection could still be sold according to demand. My fantasy “Wyndham Salad Bar” would be Cardiff’s “King” of vegetarian healthy eating: interesting brown rice salads; spicy potato “aloo” salads; delicious veg-rich, beans and chickpea salads; yoghurt dressings and various fresh sauces; nuts and seeds. I would pinch ideas from the few healthy-eating places in the city, research London’s top salad bars and then copy/improve on their big sellers. Also, because the Wyndham arcade is open at night (Bill’s and Ask Italian use it) I would also think about hosting the odd music/poetry evening as well as promoting it as a venue for different groups to meet, as they do successfully at Chapter Arts Centre. Of course, this will never happen. And it’s very sad that a venue which specialises in teas is now specialising in closing.

The coffee was ok, a shade bitter but the Welsh seem to like it that way. Nice pattern with the coffee art but lost definition quickly due to over foaming. Was not silky enough for flat white. Nice local coffee shop with friendly staff. Wish I’d tried the cakes.

Wonderful warm welcome on a quiet Sunday morning. Great breakfast and drinks menu. We opted for the fried egg and smoked cheese brioche and the banana bread. Both were amazing. Decent price. Nice little find.

We travelled down from Wrexham to meet a relative. Waterloo Tea was a great choice. Lovely food, very relaxing atmosphere and great staff. 2 veggies and one meat eater but great selection on the menu. Wife had poached eggs with cherry tomatoes and I had the Welsh rarebit. We will definitely be back. Thank you.

We’ve come here many times, we like the coffee, tea and cakes. It’s a very different place, with nice character, great service and tasty food. On this occasion, we ordered 2 coffees, a cake and two breakfast eggs benedict, one with smoked salmon. When they arrived, I couldn’t believe the amount of salmon they’d charged us £4 for!! The portions used to be bigger previously but it did make us wonder if they’re purposefully reducing size but charging same prices? It’s a bit overpriced anyway, to serve a slice of sourdough with spinach, sauce and two eggs for around £8, I mean the ingredients themselves cost very little and the profit margin on this dish is huge. But to charge £4 extra for literally two tiny pieces of smoked salmon, when I can walk in any supermarket and get the full packet for the same amount, is a bit of a rip off. It would be sad to see this happen again in future, we’re just going to hope it was a one off.

Delightful and relaxed place in one of the lovely Cardiff arcades - we came 3 times during our 5 day visit to Cardiff - prompt service with a smile - delicious lemon and ginger tea in particular!

Popped in yesterday for a light lunch. Very good welcome and nicely spaced tables. Welsh rarebit was sublime - tasty, generous, light and fluffy - accompanied by a small but well dressed salad and a plum chutney which was perfectly chosen to cut across the savoury and almost foamy rarebit topping. Looking forward to returning to explore more of the (pleasingly short) menu.

Sweet potato + chicken salad地瓜鸡肉沙拉 - 8￡ 还不错，西红柿，地瓜，黄瓜，坚果沙拉，料很足，还不错 Red Velvet Cake 红丝绒蛋糕 不松软，很甜，一般 Chai porridge热燕麦粥 - 5￡ 烤椰子片，烤蓝莓，还加了肉桂粉，太甜了，不喜欢

3 of us visited this cafe today, wow the food was delicious, the hot drinks were perfect and the staff as always were lovely. Will always visit when in Cardiff. Would recommend visiting Waterloo in the Arcade. X

Visiting Cardiff for a few days and stumbled across this when looking for a coffee. Friendly staff. Nice coffee and cakes

We walked past this tea room Sunday evening 15th May when it had just closed, interested by the decor and decided we come back in the morning next day. Greeted by lovely attentive staff, ordered the chai toast with berries and creme fraiche, and the poached eggs on sourdough. Oh my. Delicious!!! Big portions and the eggs cooked to perfection. Hollandaise sauce creamy and had a good taste, sourdough slice cut thick and toasted lightly. Teapot comes with a timer which was fun. It's relaxing to sit there, comfortable chairs and nice colour scheme, like a sage spring green and some purple additions, not your typical all-white or industrial style café. Returning to try one of their cakes, hopefully soon.

Waterloo Tea is situated between Mill Lane and St Mary Street and is the poorer cousin of the other Cardiff arcades, such as the illustrious Morgan Arcade. But don’t let that put you off from visiting Waterloo Tea which takes its huge selection of good quality teas very seriously. They also have a menu which is healthy and boasts some gluten-free options, such as their homemade baked beans and a couple of delicious locally-made GF cakes etc. Because it’s primarily a specialist tea house, I’m not that bothered by the occasional reviewer criticising their coffee. That said, although this establishment has an excellent hygiene rating from the council, I would still like to see the staff wearing smart, pinafore-style aprons. This would lessen the chances somewhat of human/pet hairs being transferred from the the staff’s own clothes onto the food. Full length modern aprons also look cleaner and more professional. All in all, a nice change from the ubiquitous coffee shop chains in one of Cardiff’s many interesting arcades.

Its more expensive than all other coffee shops in Cardiff, you wait upto 30 minutes for a flatwhite depending on the motivation level of the server and they dont offer a loyalty card. This place is just profit mongers

We visited Waterloo in Cardiff in numerous occasion and never been disappointed! The prices are ok compare to Other places in Cardiff. The seating is good , inside and outdoor. The only improvement will be to have some heater for the outdoor seating. We come...

Friendly service, delicious coffee. Mouthwatering Welsh rarebit! Even the salad was tasty! I didn’t try the cake but they looked amazing as well as being a bit unusual

Popped in on a recommendation and so glad I was told about this cafe. Food is very nice and very fresh. Great selection of teas. The coffee was great. The service was attentive, considerate, helpful and friendly. I liked it so much I had to...

We stopped here for breakfast rather than going to one of the chain places in same location. Very glad we found this. Great food, excellent staff and stunning location.

I had to leave a review because when my friends and I visited the delightful Waterloo Tea we were saved from a bothersome wasp by a determined waitress who wouldn't let her guests sit in discomfort. She went really above and beyond, and we all...

Rainy day and we were on our way to the station to start our trip home after a couple of days in Cardiff. We planned to go to Bills for breakfast but it was fully booked so we went into one of the arcades and...

Everything was perfect from the service to food, to coffee, to the last drop of tea. An excellent place for brunch, lunch, afternoon tea or just a treat. With a menu to suit our mixed vegetarian and carnivorous family there was something for everyone and...

The staff are young and friendly and the food doesn't disappoint...wonderful.poached eggs on sourdough and an equally good vegetarian dish of potatoes. Coffee merited another cup!

Would 100% recommend the food was amazing as was the drinks! The staff where very helpful and very polite. Would recommend the eggs benedict

We have been eating here for years, every time we visit Cardiff. Today was so disappointing that unless things revert back to how they used to be, sadly we won’t return. Waterloo always had a delicious selection of ciabattas, brioche and salads, amongst other things....

First time visiting this place in the Wyndham arcade. Booked before arriving, table was already set up and looked lovely. When arriving staff was friendly and nothing but polite. When the afternoon tea arrived we had a selection of savouries and treats. Not bad for...

Absolutely fantastic. I had an hour to burn so wandered around Cardiff to try and find something a little less commercial. Just a quick bite to eat before catching my train but as a little cafe, it punches above its visual weight. It’s immaculately presented...

Very friendly and quick service from young staff. My kofta burger and roast potato side salad were both wonderful, and the Pineapple Experience drink and latte coffee were excellent. Not particularly cheap, but this is the city centre and top notch.

Went for brunch here as hotel breakfast offerings are currently so poor. Fantastic fresh food. Lovely coffee and service was friendly and attentive. Will definitely return.

A lovely tea room, great variety of teas with delicious cakes. Staff is very friendly. You can have lunch or brunch if you wish, with vegan and vegetarian options. The place is very Covid aware, good ventilation (the main door is left open), hand gel...

Superb poached eggs on proper sour dough toast. Great coffee and porridge as well. Queuing outside Bills. Skip it and come here.

Delish brekkie and the best coffee. This team know what they are doing. All very covid safe too, will definitely come back.

Absolutely loved our experience here. Really friendly staff, lots of space to enjoy our brunch and a really lovely menu! Everything we had was good. This is in a great setting too to see Cardiff’s arcades. Would highly recommend.

Aufgrund der Covid 19 Pandemie ist alles etwas anders. Ankommen, fragen, setzen, aussuchen, per Karte bezahlen. Walisisch. Ein absolutes tolles selbstgemachtes Brot mit einem Waliser Käse und Chutney. Sensationell gut und als Tupfen oben drauf noch ein IPA. Eine gute Erfahrung.

I had my breakfast in and order smashed avocado with eggs. But I found a hair on my plate and the stuff wasn’t helpful at all. Dirty food even if it looks yum!

Cardiff has many interesting independent shops to discover in its fabulous arcades and the Waterloo Tea is an excellent place to enjoy a break. It's very comfortable and apart from good teas, it has excellent coffees and and very tempting dishes. We were treated well and our coffees were served exactly as we wanted, nothing was too difficult for the staff, who were truly professional and kind. We will go back next time we are in Cardiff.

Visitamos aquí para el brunch que fue absolutamente encantador. No hay problema para encontrar una mesa, pero se volvió más concurrida y podemos ver por qué, ya que la disfrutamos muchísimo. Teníamos un aguacate aplastado con queso feta sobre tostadas de masa fermentada y rollo de ciabatta de pera y halloumi. ¡Ambos estaban deliciosos! Un ambiente agradable y tranquilo.

Esto surgió en una búsqueda en Google como un café vegano. No es únicamente vegano, pero tenía algunas opciones veganas. También tenía opciones sin gluten.Era un sábado tan ocupado pero aún posible encontrar una mesa. Las sillas están limpias y sin manchas.¿Hay solo una pequeña selección de comida, así que quizás no sea un lugar para los comensales exigentes?Realmente me gustó el lugar y sin duda volveremos.

What a lovely place to brunch, the eggs were perfectly poached along with delicious mushrooms! Would highly recommend! 10/10 for taste!

Este fue un regalo para mi esposa por su retiro del trabajo. Y entonces, era algo que esperaba ansiosamente un aburrido martes por la mañana en la ciudad.Al llegar, mi esposa pidió 2 bebidas calientes adicionales, una de un solo trago Latte y una porción de pistacho y pastel de espinacas para compartir.Había otras personas sentadas pero no estaba muy ocupado. Infernus te sirvieron muy rápidamente. Sin embargo, mi esposa vino y no era un café con leche de un solo disparo y esto volvió. Se suponía que las bebidas estaban muy calientes cuando en realidad no lo estaban, así que tuve que salir por una jarra de agua caliente. El pastel parecía apetitoso, sin embargo, cuando se comió estaba muy seco, lo que me pareció muy decepcionante. Para ingresar a este junto a nosotros había una mesa de 4 y fueron muy vocales durante toda nuestra estadía y no tuvieron en cuenta a otras personas a su alrededor. Entonces, lo que debería haber sido una experiencia agradable fue, lamentablemente, todo lo contrario.Traté de evitar escribir críticas negativas pero no pude evitarlo en esta ocasión.

Visitamos dos veces, primero para una taza de té en la tarde, y luego al día siguiente para un almuerzo. El té fue excelente. La comida era apetitosa y bien servida. El ambiente es limpio y fresco, y el menú limitado está bien preparado y bien presentado. Lo recomiendo totalmente.

アーケードの天窓からの日が差し、お店の中の内装も手伝って、とても明るい雰囲気のお店。UKだからの紅茶から日本茶に抹茶まで、お茶というお茶が揃っています。ブラウニーっぽいケーキが色々揃っているのですが、流石紅茶とピッタリ。UKらしいティータイムを過ごせました。

¡Al pedir una bebida 'extra caliente' no espera que le sirvan una que tenga la temperatura de un batido de leche! Además, cuando le recuerda cortésmente al personal su pedido, es costumbre recibir una disculpa junto con una bebida recién hecha de su elección. . . . . Esto no es lo que realmente sucede aquí.Un miembro del personal mal entrenado se encoge de hombros y luego vuelve a tomar la bebida EXACTAMENTE a la misma temperatura que antes.Este café cobra un preminum por sus bebidas y esto debe reflejarse en su oferta y la calidad del servicio que recibe.

Stumbled upon this whilst we were looking for somewhere else and glad we picked this place! Plenty of choice for those of us who dont eat meat, and not your usual offerings some thought had gone into them. Great to have teas paired with the food options as well. Staff were very friendly and helpful. Definitely worth a visit.

Didn’t get a chance to dine in but picked up some great loose leaf tea. The prices were reasonable and the lady helping me (sorry I don’t know the name) was very nice. Good selection of items.

First time I visited with my wife I was impressed how good the coffee was. I wanted to go back. Unfortunately when I returned a few days later with my 2.5yr old daughter I was told I couldn’t give her anything I hadn’t bought in store, even if I was buying my coffee for myself there. I somewhat understand but either offer stuff for kids or let us take care of them whilst us adults spend money on your coffee. I did like the place initially but now I don’t feel like I want to go back, even without my kids.

We visited for breakfast to fuel up on coffee before starting our shopping trip, as a group of 5 we were able to find a table large enough to sit us all comfortably. Everyone enjoyed their lattes & flat whites which tasted nice & strong not weak like many establishments and not one of us could resist the delicious cake options. Lovely clean establishment with friendly staff, would certainly visit again, much preferred a smaller independent cafe than the large chains. Well done for offering customers something different.

We had a lovely lunch with old friends and ate some delicious food. They obviously know what they are doing with all their teas and coffees and the hot chocolate and spinach and pistachio cake were fab

I visited your Wellfield Road branch for breakfast. One waiter on and just one table of two with 2 children in the cafe. I was told they wld be with me soon when I approached the counter, 10 minutes later!! After he’d made two coffees I was served and that was by a colleague who had just arrived. The slowness was painful god help them if they are busy. I ordered poached eggs with home made baked beans on sourdough toast and a large Americano. I found a seat and immediately thought this is a mistake. The two children had a type of toy made of tin and kept dropping it on the floor making a loud bang. They were incapable of sitting down and jumped around the restaurant. Why can’t people control their kids these days. I had 3 and managed it. My food came very quickly which was good, it was very nice but no coffee materialised. Two other diners entered ordered coffee and were served, obviously friends of the waiter, as he was gushing over them. Still no coffee despite trying to catch their eye. I finished my breakfast and then informed them of my missing coffee, they were surprised and apologetic but it was too late and I asked for a refund. Won’t be going back at £3 a coffee I expect better service than this and staff on the ball. Look around the restaurant and remember your orders. I went next door to coffee#1 and my coffee and service was excellent, that is where I will be returning.

A great place to grab respite from business or shopping in Cardiff centre. The food is fresh and tasty with options for all dietary requirements. The staff are friendly and efficient without being corporate! My recommendations? gado gado, rosebud tea and avocado and chocolate cake.

Visited Waterloo Tea midday for some brunch. Ordered a filtered coffee which arrived cold and with milk that was all separated and gone sour. After notifying the waitress she brought me another coffee and milk.The coffee was again cold, when i again told another waiter he told me that 'in future i should remember that filter coffee is made in the morning so i should expect it to be cold, and perhaps next time order a different coffee'. And then just charged me for another coffee. Very disappointed - no care for the customer.

My mom and I needed a break from the hustle of the city centre and Waterloo Tea offered that reprieve. We dined in the arcade, able to enjoy our tea and lunch while people watching. The tea menu takes up an entire page, with all of the teas available to purchase the shop. When the tea pots come to your table, they are accompanied with the proper timers, a touch that I appreciated. If you prefer cold tea, they do two cold brews each day.

I came here with my family this morning for breakfast and we enjoyed the most delicious breakfasts, and I had a lovely Chai Latte! Highly recommend👍

I visited the teashop this morning for breakfast and it was excellent. I went for the crushed avocado on toast with feta and poached eggs along with a nice americano coffee. Tasted great 😍

This café is hidden away in one of Cardiff’s idyllic arcade (Wyndham arcade).

We managed 2 visits, the first for breakfast but the cakes looked so good we went back the next day. The poached and scrambled eggs were freshly cooked, generous portion of smoked salmon, good coffee and friendly service. The cake was as good as it looked - a really excellent chocolate and salted caramel cake but also some interesting options like polenta cake, chocolate and avocado etc. A pot of tea came with an egg timer to ensure the perfect brew time.

We ordered Welsh Rarebits, a spiced veggie cauliflower sandwich, and the kids’ sandwich meal deal.

とにかくお茶の種類が豊富で紅茶だけではなくウーロン茶もあります。アイスティーはビーカーに入って出てきたのが吉祥寺のカフェみたいで◎

Lovely, café/tea rooms with friendly staff and a really pleasant ambience. We had the French Toast, covered with crème fraiche and loads of fresh fruit. Beautiful. Thanks very much.

I had Afternoon tea yesterday at the Wyndham Arcade branch & I have to say that I was extremely disappointed.

The place is great, soft music perfect for morning. The staff was helpful and nice, here no need to time your tea yourself, they give you those hour glasses. Great choice of teas, the breakfast was amazing, I had this gorgeous and delicious avocado toast that came quickly and filled me in. Definitely a recommandation !

I visited there with my wife and sister in law and were impressed by the quality of the Sandwiches and choice of teas ..The young lad that served us .. Hywel .. was very friendly and extremely knowledgeable he knew a lot about tea The place was absolutely spotless and I wouldn't hesitate to recommend visiting here for a relaxing enjoyable experience .. Excellent value for money

My sister and I had lunch today at this great cafe in Wyndham Arcade in Cardiff city centre. Excellent fresh sandwiches with a really well-dressed side salad, absolutely delicious. What we loved most though was the fantastic choice of teas on offer. We couldn’t quite decide which one to go for so asked Hywel, a lovely member of staff, for a recommendation. He was so knowledgeable and enthusiastic about the teas that we ended up also buying some to take home with us. Would definitely recommend this cafe for great tea, great food, great arcade location and some of the friendliest staff we’ve met.

Stopped at the Waterloo Tea room for a coffee while wandering around Cardiff City Centre. The service was great and all staff friendly.

This place is well-hidden, in the southernmost arcade of the City Centre. The tea here is served by the leaf, not by the bag, from a broad list. Your teapot arrives with an hourglass to time the brewing. The service was good. The cakes and “cronuts” were moist and tasty.

Fairly new addition in lakeside area, Cardiff ( they have others in Cardiff). clean and modern. Staff were lovely. Me and a friend had brunch (last breakfast menu orders at 11:30 am). One smashed avocado & feta on sourdough and one spinach poached egg with salmon on sourdough, both generous and tasty, poached eggs were perfect! Then we shared a piece of strawberry and pistachio cake which was very nice.

They have so meny teas to choose from, lots of unusual ones too. They also make a fab chai dairy free latte (which isn't easy to find in most cafes). Relaxed friendly atmosphere and I make sure to always call there when I visit Cardiff.

Really enjoyed our tea and coffee. The reason for 3 stars is because so many of the comfy chairs were soooo very grubby and really badly stained. If you are dressed up you don't want to sit on dirty chairs. It was not what you expect from this standard of tea/coffee shop. So easy to put a few flat cushions with washable covers? We opted to sit at the table. Tables are squeezed together and still the waitress squeezed in between to walk past us several times knocking the tables each time. Flaming Nora !!! Hubby had expresso coffee and spinach and pistachio cake lovely. I had rose leaf and juniper white tea and a scone with jam and cream. Scone did not arrive until long after hubby finished his cake. I had to ask in the end and was told it had to come from the kitchen upstairs, even though the one I saw was in the cabinet by the service area. When it did come it was lukewarm on the outside and icy cold in the centre. I was too hungry and fed up so I ate it. Wouldn't be in a hurry to go back. So many things that let it down and with a little thought could have been avoided. Staff were nice.

Waterloo Tea rooms are a great place to chill and have a light bite to eat, slice of fantastic cake and have a catch up with friends. Seriously delicious coffee!

I don’t go to Cardiff often but if I can this place is where I would eat every time.

First time in to Waterloo Tea Eooms in the Wyndham Arcade and I'm well impressed.

Just happened by this independent coffee shop and pleasantly impressed. Coffee art was great - see photo but more importantly the coffee was good and ambience was bilingual modern warm and roomy. Its in a lovely arcade with great little eclectic shops and restaurants. The strawberry and pistacho cake was generously cut moist and tasty. Recommended

Went today to use gift voucher for afternoon tea for two. Booked beforehand for lunchtime. It was very busy. Everything was delicious! Good selection of cakes to choose from upon arrival. Excellent choice of teas/coffees (we had two each). Lovely sandwiches (one of us was vegetarian). Delicious scone, jam and cream. Friendly, helpful staff. It was good to have descriptions of the cakes and sandwiches and instructions for timing the tea! Staff were attentive. It was nice to be asked if everything was to our satisfaction several times. Brought some cake home in a little box as I didn't manage to eat it all! Will definitely be returning.

Speedy food for a busy cafe. Great fresh slice of chocolate salted caramel cake! And the stew was unreal delicious homely food. I will be back for sure.

Visited this place based on other trip advisor reccomendations and was certainly not dissappointed. Very related feel to the place and the exhaustive list of teas and coffees and the advice given by a member of staff there was reassuring it was going to be good. We both gas shakshuka which was spot on and the tea i had was excellent too. We will definitly be visiting this place again soon.

Fab coffee , great food and a relaxing and friendly environment makes this a great place to visit.

I’m a allergic to dairy and nuts, which is a bit of a nightmare. The front of house and kitchen staff couldn’t have been more accommodating. They arranged a nut-free vegan option for our hen do afternoon tea. Everything was delicious and service was attentive but not overbearing.

what a gem of a find! tucked away in the arcades but definitely worth a look. we went in for a cuppa and left informed on how sheltered our lives had been in terms of tea anyway! an amazing selection of diverse teas suitable for every pallet I should think. helpful and friendly staff who were happy to share their knowledge of the teas and allow us to have a good sniff of them to (the teas not the staff I mean!), comfortable seating and quiet surroundings made for a perfect brew - oh and we even got a little timer to tell us when our teas were ready to drink! the only bad point was the price - at £3 per pot it is definitely a treat - shame as I am keen to try more, I would recommend the tangerine ginger!

Lovely place to visit. Cosy and clean. Different teas and plenty of choices. Friendly and helpfull staff.

Absolutely brill brunch at this friendly and efficient cafe. Food delicious and excellent location, great comfy surroundings too. Would definitely go back.

I’m currently in the Waterloo tea in Wyndham arcade Cardiff. The upholstered chairs are beyond filthy. The place is freezing although the very nice girl behind the counter put a little heater on. The toast was barely toasted and therefore cold and doughy. Not pleasant at all.

Very busy cafe but the staff chatted to us while they worked. We sat outside and were asked if we wanted the overhead heaters on. Expected butter with the scones but we got jam and cream! Delicious.

We went to Waterloo Tea to try out their breakfast and teas as it was recommended by many people.

I visited Waterloo tea room in Cyncoed, Cardiff this week after I heard it was nice but needed renovation a while ago, to be shocked that months later, the floors are still bare concrete, needing doing. The bar area is nice. Sandwitches were very basic, normal whit bread & cheese for £6 EXPENSIVE, tea £3 ok. But nice location, parking is feasible.

We always visit Waterloo Tea when in Cardiff and it never disappoints. The staff are friendly and helpful and the food is always first class whether it be breakfast, lunch or just coffee and their delicious cakes. All is delicious and well presented in the relaxed atmosphere of the restaurant. The afternoon tea (which we have had on a number of occasions) is excellent and really good value.

Went here for a work lunch. Food was excellent. Great selection of tea. Only thing letting it down was service was slow and they were not that busy. So would go back and recommend just build in some extra time.

This is THE best place for a slice of cake with a friend, a spontaneous lunch stop, or an absolutely calming cup of tea. I love this place: the decor, the spinach and pistachio cake, the cute teapots, and the super friendly staff who have to wait and listen to me decide what tea I want out of such a great selection. There is just so much quality here, definitely recommend!

We went here for brunch and I thoroughly enjoyed the shakshuka, which was beautifully presented in a cast iron pan and came with lots of sour dough toast. There is an impressive selection of teas and the waiting staff advise you on how long you should brew each type. We were given a special tea timer to do this but to our amusement we realised one side of it was broken, we could have waited a very long time for our tea to brew...

I went here on Wednesday for a late lunch with two work colleagues as we were visiting other colleagues today (we were from London).

Made my debut here today & although I live in Sussex I will be back!

had a lovely breakfast with an excellent choice of drinks on offer also. Will definitely call again when we are in town

Caffe was very hot , not nice environment , cheap decoration , expensive for local caffe , disappointed

We booked afternoon tea here on the day prior to our visit. When we got there we were told that there was no trace of our booking but we were seated pretty quickly and served in about 20 mins. The lady who looked after us was very pleasant and apologised for their mistake, apparently the guy who we spoke to had not logged our booking on the system. We enjoyed the experience after the bad start.

Breakfast is served until 11.45 on weekdays and the range of coffee and tea is phenomenal. Food quality is first class and staff friendly. Go.

Waterloo Tea Rooms is our go to place in Penarth so when in Cardiff today we thought we would give this one a try.

Live near Cardiff but spend most of the year abroad.... in Cardiff Centre today, first time this year - lovely day, so time for a nice coffee sitting outside.

We went on a Sunday afternoon; typically I go to Barker Tea in one of the other Cardiff arcades but figured my partner (who is afraid of new/different things) would probably prefer it here.

Lord help me, I walked into one of those artisan ‘coffee houses’ on the weekend. You know the sort of place…there are a few on every high-street now, usually on the bourgeois side of town. It’s where you should expect your single origin bean macchiato to come deconstructed. Where it’s £6 for a ‘coffee’, and some assembly is required.

It goes without saying that the tea and coffee served at Waterloo Tea is excellent but the lunch menu is so much better than any high street chain! My spicy pulled chicken, black beans & avocado brioche was absolutely delicious! Also, the prices are very reasonable considering the quality of the ingredients!