Waterloo Gardens Teahouse in Cardiff - Phone Number, Reservations, Reviews

We booked a table for afternoon tea in advance which was prepared for us on our arrival. The staff were very friendly and helpful. The food was presented attractively and with a variety of both savoury and sweet items. A very enjoyable occasion.

We visit regularly on a weekly basis. The food is always lovely and priced accordingly, however if prices did soon increase this would not be value for money. The main issue here is the opening times does not account for the kitchen opening times, when you visit later in the day the kitchen is often closed. This seems to be the normal so it would be good to advertise the kitchen closing time or at a minimum for the staff to advise customers on arrival the kitchen is closed so no food orders rather than informing you after you have spent time to consider and choose from the menu. Mainly my issue here is their are never enough seats available, (unless you go at the end of the day, when the kitchen is closed). We have visited several times at varying times and always a struggle to sit, their is not much order when you have one 4/6 seater table and just 2 people sat at this when you arrive as a family, they have these stool seats you can move around but it’s just not ample enough. It’s not about the place being to busy it’s about the place having a lack of seating. They offer a takeaway option however not all families wish to take away.

As busy as ever, with very friendly staff and quick service. The place was full and the noise level high, which made conversation difficult. However, the food was delicious....Welsh Rarebit with chutney and a lovely side salad was well presented, as was cinnamon toast with bread and jam. Parking was difficult on this occasion.

Always enjoyed Waterloo tea previously but they sadly seem to have an inability to ever order enough produce and therefore never have the full menu available. The last 5 times we’ve been they’ve been out of avocado for avocado on toast.

A wonderful experience for my elderly mother's birthday: lovely ambience, delicious and plentiful food plus kind and attentive staff made this an exceptional occasion. We'd pre-booked a table for afternoon tea, which was ready on our arrival and everything flowed smoothly from then on. It was an innovative menu, with 3 types of sandwich, scone with cream and jam, savoury scone with avocado, savoury tart and 4 individual petit-fours each, as well as a pot of tea. We weren't rushed and the staff were very accommodating. A delightful treat all round.

I was in the Wellfield Rd cafe a few weeks ago and waited 45 mins for a coffee!!! This week my daughter and daughter in law went there for a coffee and a light bite with their babies and 2 pushchairs. There was absolutely no space for the pushchairs other than in the aisle or directly in front of the kitchen where hot drinks and hot food were being brought out. Not very health and safety conscious if the babies are in the pushchairs. Given that it is 2022 and we are supposed to be totally inclusive and the main demographic on a weekday lunchtime is probably Mums and babies the space is sadly lacking. I wonder how wheelchair users would find the facilities!!!

The smashed avocado and poached eggs is one of the best brunch dishes in Cardiff in my opinion. Lots of selection of cakes and tea! Coffee is also good. Can sometimes be hard to get a table though, would be worth considering a booking system to be honest!

Unfriendly staff and bland ambiance at this cafe. Not made to feel welcome or valued as a customer. Coffee was good, although not served hot enough. Didn’t have any food but what we could see at other tables looked nice.

Our local coffee shop. Beautiful environment and lovely chilled vibes. Went for a barista skills tutorial with Adam. It was absolutely excellent and really tailored to what I wanted to know.

On several occasions recently I have been able to get a table at Waterloo tea gardens ( COVID ASIDE ) Why do you allow one person to sit a tablex4 with a laptop for hours on end with one coffee. Bad management. Your losing custom, !

Service very good table outside lovely, main courses and cakes very good, friendly staff, couldn't fault

Pleasant tearoom, very popular with locals and laid back atmosphere. Not very well organised though on our visit though and a long queue to place orders. But staff are friendly, the coffee and the carrot cake and vegetarian buns delicious.

Visited this tea room yesterday for the first time. Very helpful staff and very smart appearance. Covid-19 rules working well. The kofta bun was great as we're the rosemary potatoes. When back today and had a fantastic coffee just a the correct temperature. The orange and almond cake was to die for. Will be going back again

Booked afternoon tea for mum and myself. Service was terrible, the staff we extremely inattentive and rude. After being taken to the worse seat in the property, we had to ask for clean plates to eat cakes off after sandwiches. From the website there was no mention when booking the food to state sandwich fillings we wanted. When salmon sandwiches arrived we asked to have them changed, whereby we were told we should have mentioned which ones we wanted before. This is impossible since there are no options to do this on the website. When it came to pay we were charged £3 extra which does not match the website prices. I will be contact trading standards for false advertising on their website. Do not come here, terrible service and overcharged for it. Rhys

Having never experienced a visit to a Waterloo Teahouse we were looking forward to our cream tea present for my wife's birthday. It was all extremely underwhelming to say the least. Do they deliberately scale down teas when a pre-paid gift voucher is presented I wonder? The portions of sandwiches were small but tasted nice. The scones were bland and missing something (probably butter) and came with cheap, jelly type jam. The slices of cake were moist but also bland. There were no side plates for the cakes, no cutlery to serve the jam and cream (we used the teaspoons from the tea cups). Even the setting inside was bland and lacking atmosphere. I appreciate at this time of social distancing etc. we are not in the norm but even allowing for that, this was a disappointing first (and probably last) experience of a Waterloo Tearoom.

Food cold and overpriced priced couldn't eat it! Coffee tasted like sour milk and was like warm so they changed to a tea which was scolding hot and leaked everywhere! Cake tasteless and lemonade can filthy! Really overpriced and a let down sadly

Mi esposo y yo amamos el té Waterloo en la ciudad, pero como estábamos en las afueras decidimos ir a la tienda de Penylan.Estaba tan ocupado como siempre y nos las arreglamos para conseguir una mesa cerca de la cocina. Pedimos nuestra ciabatta halloumi favorita con una pequeña taza de ensalada, un té, café y dos paquetes de patatas fritas.Qué decepcionados estábamos cuando nos trajeron la comida. Por lo general, el cálido halloumi rezuma y cualquier logro con el que se haya emparejado, pero esta vez no.El aderezo de menta apenas estaba allí y la ensalada de apio no existía. Esta fue la primera vez que sentí que el pan estaba un poco seco y rancio también.La ensalada era solo una selección de hojas: sin semillas, tomate, pepino, granada o cualquier otra cosa, rociada con un aderezo de mostaza. Qué pérdida de tiempo fue eso.Las bebidas estaban bien, pero la camarera simplemente dejó caer mi té en la mesa, murmuró algo y se alejó antes de que oyera qué temporizador debería seguir.Muy, muy decepcionante almuerzo, me temo.

Fui a tomar el té hoy, reservado con antelación. Hubo un nivel entre los 3 de nosotros, lo que resultó en 3 sándwiches de dedo pequeño cada uno. El servicio era pobre, tuvimos que pedir una recarga de nuestras bebidas. Las mesas no estaban despejadas y nos sentamos durante más de una hora con nuestros platos, tazas y cubiertos sucios en nuestra mesa.Hemos estado en muchos lugares antes para el té de la tarde, hoteles, salones de té y restaurantes. Ninguno de los otros ha decepcionado.Esto fue muy pobre por el dinero que pagamos.

Visited last week after a gap, much quieter than usual and I wonder why? Service was poor latte cold and no atmosphere as in past visits, expensive for what it offers

Pésimo servicio pésimo grosero personal desinteresado. Un miembro del personal femenino mostró más interés en el perro afuera que en los clientes adentro. Muy grosero y su actitud era increíble. El servicio ha ido cuesta abajo, lo cual es una vergüenza en un ambiente y el ambiente es horrible y simplemente no parece que el servicio al cliente no esté dispuesto a comprometerse o pasar tiempo interactuando con los clientes con respecto al menú o la información general. No volveremos a visitar aquí de nuevo impactante servicio al cliente. Tenía a mis padres conmigo a mediados de los ochenta, qué experiencia tan horrible para ellos la primera vez. TERRIBLE y un miembro del personal estornudaron en su mano y no los cenizaron antes de servir el pastel al cliente. La higiene de los alimentos, el entrenamiento básico de higiene / recordatorios también pueden ser necesarios. Me encantaba este lugar pero no volveré.

He sido patrocinador de Waterloo t durante algunos años, ¡pero por alguna razón han decidido no ofrecer un menú de desayuno un domingo por la mañana! ! De acuerdo, hay un menú de brunch disponible que, aparte de tostadas o huevos escalfados, en realidad es más un menú de almuerzo, con sándwich de queso / chutney, verduras en escabeche indonesias, Welsh rarebit con puerros no son realmente los mejores platos a las 9 am los domingos por la mañana. Es una pena que hayan tomado la decisión de no servir sus deliciosas opciones de desayuno, que deben ser una de las mañanas más concurridas de la semana para el desayuno. Muy decepcionante que no habrá más visitas dominicales.

Actualmente estoy de gira y noté este café al final de donde me estaba quedando y pensé que iba a almorzar en mi último día, ya que mi compañero y yo habíamos ido el día anterior. No había notado el servicio tal como lo ordenó mi compañero, pero ciertamente lo noté hoy (domingo) y no lo hice.Entré a un café prácticamente vacío y había cuatro chicas detrás del mostrador de servicio y ninguna de ellas me saludó de forma particularmente agradable. Le pregunté si estaba bien para comer y me dijeron que sí. Luego tuve que levantarme y pedir menús que parecían darme a regañadientes y les pregunté si tengo que ir al pedido y una de las chicas dijo que sí. Cinco minutos después de haberlo pedido. . Noté que había una mesa de tres mujeres sentadas en la mesa de enfrente, que recibían el servicio de mesa completa con una camarera que tomaba los pedidos en una libreta. ¿Por qué tuve que subir al escritorio?Luego recibí mi orden de desayuno que tenía huevos escalfados que no me quejé ya que estaba molesto por el servicio recibido. Luego una de las camareras me quitó el azúcar, que luego tuve que ir y pedir para acompañar mi té. .En general, fue una experiencia miserable y, desde luego, no se lo recomendaría a nadie que se tope con lo que parece ser un encantador café. .Ah y pagué 14 por el placer. . .

He estado viniendo aquí por años con mi pareja, el pastel y las bebidas siempre son excelentes y siempre hay una gran selección. Afortunadamente eso no ha colgado. Sin embargo, el servicio sin duda tiene. Ha empeorado en los últimos meses. Hoy llegué a la tienda y me paré en el bar esperando para ordenar. Dije por la tarde y obtuve "tendrás que esperar" en tono agudo como respuesta. Cuando los caballeros tomaron mi orden fue muy grosero. También lo vi ser grosero con dos clientes más e incluso miembros del personal. Mis artículos se arrojaron sobre la mesa y todos los elementos de clientes anteriores aún no se habían eliminado. Afortunadamente, soy un cliente habitual, así que sabía en qué momento estaba mi té, pero si no lo estaba, no tendría ni idea de cuál de los cuatro temporizadores seguiría. No estaba impresionado

I always enjoy the food here, the coffees are lovely although there is a long wait for them. However today our brunch was served on a chopping board, I don’t think it’s hygienic. Our food was spilling over the edge onto the table.Then the table next to us had the same brunch served on a plate! I’ve never experienced plate envy before! Perhaps the chef had run out of plates and had to think outside the box and improvise a little? I do admit to once eating my meal out of a frying pan. I was moving house and had boxed all my plates away! I don’t think their kitchen is moving house though! Anyway beautiful food as always and I look forward to my next visit. I just hope to have my food on a conventional, boring and practical plate. Audios!

Great place to take your parents if they’re visiting! Fantastic tea selection and all brewed perfectly. Cakes also looked amazing and had interesting flavours (we had mango and blueberry cake - yum!). Only bad point being only 1 toilet which does get quite a long queue after lots of tea!

Vine esta mañana solo para que nos dijeran que no podemos desayunar porque lo hemos perdido por 4 minutos. ¡Cuatro minutos! ! ! ! !Estábamos ansiosos por tener el desayuno, té, café y pastel. Claramente, la mujer que me sirve no tiene habilidades de servicio al cliente ni antecedentes de negocios ya que no me veía como un cliente que gastaría dinero. Mi compañero y yo fuimos a desayunar a otro lugar, estaba delicioso y todos nos reímos de los malos estándares que tiene el té waterloo. No creo que me moleste en volver.

A personal and friendly tea room. Doing both tea and coffee with homemade unusual cakes, this is an excellent place to meet with a friend. The staff were positively and charming. I just thought that the furniture could do with an upgrade.

After travelling 15 miles after having been given a voucher for high tea we thought that the voucher shown on our mobile phone should have been enough proof of purchase. We are an elderly disabled couple both in our seventies and were turned away because we didn't have the voucher with us but we did have proof of purchase on our phone receipt. We were made to look foolish in front of a cafe full of people. I wouldn't recommend this establishment to anyone who thinks that they can deal with modern technology.

we love this place and always enjoy visiting here but we called in this morning for a coffee and tea and as usual the tea was excellent but although my coffee tasted just as delicious it was luke warm and i'd drunk it before my husband's tea had brewed.

I loved the tea experience at the Waterloo tea house. They serve tea with a timer that’s made to perfection. And then on a stand you get dainty English sandwiches and cake. I loved their mandarin orange cake. And also their scones with clotted cream and jam. Really enjoyed my tea there and recommend this highly

We had one of the best vegan meals we’ve been served in the UK here. With a family of 5 that spans began to carnivore it was a delightful surprise to find a spot that made everyone happy. Great and friendly staff that even organized a table for us when the room appeared full. Amazing coffee with both milk and milk alternatives. Beautiful location. Other places could learn from this shop. Thank you for starting our holiday off right!

I love this place and have visited regularly this summer. The best dish I have eaten, several times, is the Heritage tomato salad, a flavourful salad with olives, seeds, everything delicious and add ons including avocado or halloumi. Unfortunately, as I sit here today I’ve learnt that this crowd pleaser has been pulled from the menu! Please bring it back!

I got the poached eggs on sourdough with salmon and some coffee. Was the perfect breakfast. The staff were incredibly friendly and accommodating. Would definitely love to come back!!

I've been here twice this year when visiting a friend. Both times the food and service has been incredible.

There are many good things about the place, tea and coffee are great, as are the cakes and their brunch options. But some of the staff are not particularly friendly or polite, often not really listening when you order (most of the time i repeat everything because one of the guys there doesn't really pay attention). What has happened the last couple of times though, is the reason why I won't be returning. I regularly order the same breakfast dish, and I have been paying more than what is on the menu, and I pointed it out today and suggested they should update the menus if the prices have changed, and I got a shrug and a 'I will have a look'. No effort to check what the problem was, or to show customer care. Not all staff are like that, admittedly, but it's enough to make me drive to the Cyncoed branch instead.

Has a brunch, sitting outside and it was stunning. Delicious food, great service, homemade and fresh food.

Excellent Cream Tea! We had a wonderful afternoon of eating beautiful cakes and sipping adventurous teas. Fabulous, and the two dad's in our party thoroughly enjoyed themselves.

Have been a regular patron of this place but never again. Firstly egg timers were dropped sending milk and hot water everywhere. Next handles on the strainer not there so impossible to remove the tea leaves. Went to the counter to be told that they have removed them as it affects flavour despite my wife having a handle on hers. The explanation was you were supposed to use the back of the spoon and then lift the strainer (very hot btw) with your fingers!!!!! Then informed I should have been told that when the tea was brought. Extremely poor leaving with annoyance as this used to be a fantastic place to have a meal in a relaxing atmosphere.

I've wanted to visit for such a long time so treated my daughters to a trip there this morning. Service - absolutely fine, coffee - lukewarm, cakes - poor. Carrot cake was beautiful, spinach and pistachio cake and my daughter's chocolate cake were clearly old. We bought a Walnut Brownie home for my husband (uncovered by the till) which was dry like cardboard.

We booked last minute for Afternoon Tea on Good Friday, on a friend's recommendation. We ordered extra scones, as they were so yummy.We loved it. The service was exceptional and the staff were very friendly. We have been to many places for afternoon tea and have to say yours is amazing. We will be back.

Small cup of coffee gone in in three gulps.Scone was dry and difficult to swallow.I told the waiter who wanted to warm it up to make it more palatable. I was assured the scone was fresh yesterday!!! Really, if a cafe can't offer freshly made scones something's wrong.

Really nice tea and coffee, well attended place and very tasty cakes! It can sometimes feel a little bit overpriced, but the atmosphere and the flavours really make up for it!

Called in as passing with my friend as fancied a coffee. So glad we decided to have a bite to eat as the rarebit was best I've had and plenty of it. Homemade, thick, soft bread with plenty of cheese with a side salad and tasty chutney. Two chaps serving were very polite and a nice change to see a smiling face which you don't normally get at the normal chain coffee shops. Will definitely be returning soon as the cakes looked Devine.

Our 1st time eating here. We will be back. Team were friendly and made us feel welcome and at ease. Myself and my partner had sandwiches for lunch which we added a soup to. The soup is probably the best soup that I have ever tasted. It was perfect! We had some amazing cakes also. I recommend this place to all. Thank you!

Waterloo Tea Gardens is still one of the best places in Cardiff to get excellent coffee, even the decaff is richly flavoured, a real treat.

Haven't been here for a while, a few diversions on the way due to roadworks. Well worth it though still a lovely spot to have good coffee and the best selection of cakes, I had the gluten free orange and polenta which was delicious . The spinach one looked even better, but that's next time £5.50 for a coffee and large slice of cake great value.

I have been meaning to visit Waterloo Gardens Teahouse for a while. There was so much variety to choose from and Hatty kindly recommended a delicious cake and perfect tea to accompany it. She could not have been more friendly, kind, welcoming and helpful and set a wonderful atmosphere. Will be visiting again! Than you.

Called in here today for a coffee and sandwich for my wife and I at 13.45 pm. We have been here many times as we like the food and coffee. The place was half empty but we were told that there was a half hour wait for food as they had orders to prepare for afternoon teas. There were plenty of staff on duty at the time and a few tables were reserved. It appears they are more interested in afternoon tea than the lunch time trade. This is the second time this has happened to us and were not prepared to wait. We won't be rushing back as there are plenty of similar establishments in the area who are much more accommodating and prepared to please.

Called into the tea house for a cake and cup of tea with my wife and daughter. They had good variety of tea to choose from and the cakes were very nice. The staff were not very friendly and it took a long time to bring our order although it was not that busy.

We have been before, but this visit was very disappointing (it was a Sunday) and we probably won't risk it again.

my wife treated me to afternoon tea here and i'm glad she did it was lovely the food was excellent and such a huge list of teas to choose from, the staff were great as well very helpful and polite especially hatty who works there. will be going there again and very soon.

Loved it! Very friendly staff, reasonably priced afternoon tea and a great selection of cake. Oh the cake. A great place for coffee and a chat. Liked it so much went back for breakfast.

I received a gift voucher for afternoon tea for two and decided that today we would use it. You are advised to boo and glad we did as the place was packed so obviously a popular little place. The choice of cakes was good and there was a good selection of sandwiches. There was also the option of coffee to drink if you do not like tea. The service was excellent and all the staff super friendly. We will definitely visit again. I have to recommend the chocolate and avocado cake which was rich and so moist. They offer gluten free options as well as providing for other dietary requirements.

If you are looking for an unusual blend of tea, this cafe can provide it at a price. If you merely want refreshment, forget it unless you are determined to eat and drink food that is not of good quality but is at least different from mainstream cafes. If your tastes are mundane, this is not your place. For instance, toast and marmalade will consist of artisan toast with crusts that defy the strongest teeth. The fairly soft centre will taste of very little anyway. They sell a range of unusual home made cake, some of which is OK. A place for those for whom traditional food is a bore, not for the hungry.

Waterloo Tea is one of my favourite independents in Cardiff. Set in a really great location in Wyndham arcade with plenty of natural light and simple decor, it's a really nice place to sit in. Reasonably priced for breakfast and lunch, with plenty of tasty vegetarian/vegan options but some interesting choices for meat eaters as well. I recently took my parents for lunch here and we all really enjoyed it, staff were friendly and accommodating and the teas were lovely. The only downside was that it was quite noisy - but that's just because the place is so popular that it was packed. Definitely recommend it.

My husband and I eat regularly at Waterloo Tea in Cardiff city centre but thought we'd try this one for a change.

Called here for my first time today while I was in the area. Great to see something focussed on good teas as I am not a coffeee drinker and always find that while my friends have lots of coffee choices I only have a choice between ordinary tea or fruit teas. I ordered welsh rarebit but they had sold out that morning apparently so had cheese on toast. It came with the pickle and a salad. the salad had a very nice dressing and the chutney was lovely. The cheese on toast was tasty but the crusts were so hard I was unable to cut through them. I resorted to using my fingers although that was a bit messy. I did think it was a bit pricey though.

Afternoon tea can be hit and miss. Here is was a great big hit! Friendly, helpful staff, accessible premises and great cake! Interesting and varied selection inc vegan options and good value. Will return soon.

Nice afternoon tea, scones were lovely and they accommodated my dietary needs. Sandwiches were really tasty too. Only downside was that I did think it was rather expensive for what it was!

Friendly staff who go out of your way to help. I came in for lunch and ended up ordering one of their beautiful cakes for my partners birthday. Very impressed.

Six ladies met for an afternoon tea. It consisted of 4 small (imagine the size of a fish finger) sandwiches each, which were very pleasant, a plain scone with clotted cream and strawberry jam, and a piece of cake of your choice from their counter.

Wonderful neighbourhood coffee shop. Friendly service and apparently their cream teas are to die for (plan to come back for one of those - you must book as they fill up at the allotted times).

Love, love, love the hot drinks here. I don't know why I ever go to Costa (which is just as far from my house).

A smart little tea house just outside the city centre. They cater for snacks, lunches etc. Good selection of teas (only slight note: they may need a little more training though to be proper tea barristas as knowledge not as good as a travelled and seasoned tea drinker).

I had the most fragrant and delicious pot of Earl Grey tea ever. The cake was delicious too, chocolate and salted caramel.

Unfortunately quite disappointed after I'd heard that they served GF and Vegan snacks the lady serving was quite dismissive and impatient of questions to do with specific dietary requirements. There were also not enough tea pots to go around - tricky in a tearoom!

Good food, excellently cooked - prompt friendly service, not particularly cheap but not super expensive either. It's just, well, could not get comfortable, tables are set out in what I thought was a crammed fashion. One chap sat at right angles to us on a settee and the whole thing felt really invasive.

My friend and I were looking for a place to have breakfast, somewhere a bit different and somewhere nutritious and healthy too! I ordered an orange and lemon infused tea which was incredible!!! Looking at the menu i was thinking.. wow all so healthy will i enjoy it? Will it also taste nice? I ordered a healthy omelette and my friend ordered fruit toast. I have never tasted such good food! I felt energised the whole day too from such a good breakfast! I would definitely recommend Waterloo as a place of delicious food and very cute interior. X

This place is for you if you are a specialist tea head! Everything you could ever want! The coffee is good too for the non tea drinkers like me! It can get very busy here so pick your times. The window seats are lovely for watching world go by but the tables towards back are a better height to eat from. I had sweet potatoe on sour dough for lunch. It was well presented, seasoned and garnished. For the price I think topping could have been way fuller, felt like a starter rather than lunch/brunch size. Cakes here are always exquisite and unusual combinations.

I'd booked afternoon tea here with my mother who is coeliac. We'd been planning to have a walk round the nearby park but it was a very rainy afternoon and we arrived over an hour early for our booking. The staff could not have been more accommodating and seated us immediately.

I sample the teas and bask in the glory of Roath's Victorian surroundings. Superb all round - staff know their teas - I'd recommend the Oolongs - especially the Ruby. But the food is good too - especially the Welsh Rarebit and the cakes. So much better than the phoney atmosphere in chain coffee shops, with bearded cycle couriers exuding angst and Remainer disdain.

Enjoyed a lovely cup of Christmas tea with a delicious slice of pastachio & spinich cake. A huge range of teas.

I've been to this place several times. I thought I'd go for a coffee and cake treat. As the name suggests this place specialises in tea, which they excel at. I had a cappuccino - the cup was pretty small and it wasn't really hot. Just think the cup needed a blast of warming before serving as wasn't big enough a serving to stay warm in cup but coffee was good! I was happy with it. I had chocolate and Avocado cake which was super nice! I'm happy to go again but would like more coffee in a cup please!

Currently sitting outside Waterloo Gardens Teahouse sipping 'Iron goddess of Mercy' in the fading afternoon sunshine. This is our first visit to Waterloo Gardens and won't be our last. The atmosphere is relaxed and convivial, the staff are polite and attentive. Not being a connoisseur of tea I was amazed by the huge selection available and the young man who served us was very patient and informative. Thank you for a very enjoyable visit.

I really enjoyed stopping in here whilst on a day trip to Cardiff. I had a pot of white tea and my partner had a green tea, i was very impressed with the shear scale of options, I have never seen so many! The chairs were very comfortable and it felt like a very peaceful place to rest.

Was playing in waterloo park on a hot summers day when trip advisor told me of this place. Was very pleasantly surprised by the shop. Very modern interior, service was fantastic, coffee moreish and the lemon polenta cake was heavenly. Will return to try the food at a later date.

Huge assortment of teas to choose from, original menu with sandwiches, salads and cakes with gluten free options available. We had the pulled lamb sandwich, mushroom banh mi sandwich and lemon polenta cake. All very tasty with good portion sizes, and good value for money. Will be back.

This small tea rooms is as popular for its coffee as for its teas. The choice of teas is extensive and the staff are well informed. There are some excellent and unusual varieties to sample. Afternoon tea is very popular with a good selection of sandwiches and cakes. The coffee is superb. Unlike any other coffee in the area. Rich, flavoursome with no hint of bitterness. The owner tells me the secret is largely in the skill of the baristas although as a small outlet (just three venues) the beans are bought in relatively small quantities and never hangs around for long periods. It is delicious. Visit any of the three outlets and the quality will be consistent. Not somewhere to go if you're in a hurry....making the perfect cup of coffee can't be hurried!

I went to Waterloo Gardens Teahouse in Cardiff for a meeting with colleagues. I was served orange and lemon roobus with finesse. A timer to accompany the little ritual made my tea taste exactly right. Amazing cakes were on show but I didn't have time for them, maybe another time. A lovely relaxed atmosphere of calm in the centre of the city. Of course the one in Roath is just as lovely.

Waterloo Teahouse is a great place to relax and have a cup of tea. There is a wide variety of different teas to choose from and every single one tastes great. Great service and serve very nice cake and I recommend the victoria sponge as it tastes great and is freshly made.

45 min walk from the city center, at a nice park, freshly made high tea with sandwiches and your own choice of cake and tea, with lovely scones. Nice staff, lots of special teas to chose from, special cakes like spinach with pistachio. A real treat. It was possible to enjoy as we arrived and didn't need to make a reservation for the next day.

Popped in here or a coffee/tea late morning. There is a wonderful selection of teas, some a bit on the pricey side.

i popped into the tea rooms while i was waiting for a hair appointment next door at sands.

Me and my husband and at the time 8week old daughter popped in as I really fancied afternoon tea. I asked a young lady at the till if it was possible for afternoon tea. I wasn't sure how it all work at the time. I just thought you could walk into places and order this. The lady did even look at me while telling me " no you have to book, we are busy I have to serve this lady" I was shocked. So me and my husband left feeling not welcomed at all and have never been back. Sorry for bad review. We are always in the park with our little now 5month old girl and look over the yours in horror.

The staff in here were so miserable and unfriendly. The coffee took quarter of an hour to arrive and it was not exactly hot when it did eventually arrive. To make matters worse a woman, i am guessing the owner, cam in and took a wodge of cash out of the till, counts it and walks out. I cannot stand this kind of attitude. Will not be going here again. Very snooty with no substance.

Called in for lunch and chose the soup and sandwich combo. Soup was rather luke warm and quite a small portion, but the cheese sandwich was very tasty. The avocado and chocolate cake was delicious and we drank Waterloo Breakfast Tea which was light and refreshing. The cafe was busy but staff were very helpful and efficient. The afternoon tea menu looked like very good value - and we will definitely call in again.

Love visiting this place. The sandwiches are great as well as the Gluten Free bread, rare to find such good GF bread in a cafe! The cake selection never fails to entertain and please as well. This weekends winner was a spinach & pistachio cake, just lovely!

This was the third time I've had afternoon tea at a Waterloo Tea House as well as various visits for cake! This was my second visit to the Waterloo Gardens branch and my previous visits were great.

Sandwich fillings delicious but poor selection of cakes. Expected a selection of small cakes rather than choosing a slice of cake from the display. None of the cakes were particularly well presented although the salted chocolate caramel cake was delicious. Scones were fresh and very big. 3 finger sandwiches each weren't enough for those in party that prefer savoury to sweet things. Presentation of cake stands spoilt by size of cake slices and didn't look particularly appertizing. Service good but at £15 head I felt overcharged. Lot of other coffee shops serve a better afternoon tea for between £10_£12 pp.

We visited Waterloo Gardens as a break from bed shopping. It was a very welcome break. We both chose a tea from the great selection and enjoyed some delicious cake. It was hard to get a table but you can book.

Brilliant tea house, great selection of teas as one would expect from a tea house. Not the best cakes and the staff can be a bit pretentious but otherwise worth a visit.

We came for a surprise afternoon tea and were totally defeated by all the food! We were lucky to get a window seat and spent several hours munching our way through sandwiches on really fresh bread, scones, different teas and coffees and a choice of cake. We were served by Penny who was excellent; personable, knowledgeable and a real credit. Will definitely return for lunch when we are next in Cardiff.

Been here many times by myself or with friends. They have a good selection of very good teas. They also have vegan cakes, and normally about 3 options which is great. It is not cheap, £3+ for pot of tea, £3 for cake. It has a nice atmosphere & free wifi. I find the service here better than the one in the city centre. Plus there's lots of free car parking outside.

I have been going to this lovely tea house for several years and had always rated it as one of the best,if not the best, afternoon tea in Cardiff.

We met with friends for lunch here today, our first visit. It was justifiably busy and we had to wait a short while to get a table big enough for the four of us. The lunch menu is not large but there is enough variety to choose from. We opted for the sandwiches and were not disappointed! All of the options we tried (chicken, beef and smoked salmon) were absolutely delicious and served with a side-salad (with a really tasty dressing). We especially liked the variation in breads used. We all opted for tea (there is a long list of different teas and coffees to choose from). We followed this with a slice of carrot cake (delicious). The cake display unit had an 'interesting' selection to choose from including chocolate and avocado also spinach and pistachio. Surprisingly there were no sponge-type cakes (disappointing for a Victoria sponge lover, hence the 4/5), I can see why another reviewer thought the cakes bland.

Afternoon tea for two was wonderful. Huge variety of teas to choose from, and the egg timer for brewing explained to us. 3 types of sandwiches, a slice of cake each from the cabinet which we selected when we arrived, and warm scones with plenty of jam, cream and strawberries. Also chocolate truffles that rendered us speechless!! Service was exceptional, the atmosphere was relaxed and friendly. Will definitely go back again.

In a neighbourhood where just about everybody is a Guardian reader, this place is very serious about tea with dozens of options - but its beef with Perl Las cheese on sourdough sandwich is a thing of great beauty.

The area is spoilt for choice with coffee shops and tea rooms. We chose this one hoping it had improved on previous visits, sadly it hasn't . The coffee was luke warm and the cakes and pastries we had were just about edible leaving an aftertaste. It is such a pity as it is in a great location. Come on Waterloo gardens wake up and 'smell the coffee' there is far too much competition in the neighbourhood offering far superior fayre.

We regularly visit here when shopping in Cardiff. Waterloo have a huge selection of drinks not just TEA. Anything chosen from the food menu is always well presented and delicious,sweet or savory.

Although we're originally from South Wales, my wife and I both lived in London from 2004-2013 where the Artisan coffee scene is huge. 2 years ago we moved to the Middle East where no one can make a decent flat white! This Christmas we found ourselves back in Cardiff visiting friends and relatives - and sought out a decent coffee shop. We'd tried a few and had been pretty disappointed but then stumbled across a review of Waterloo Gardens in the Independent. A quick car trip from the city centre and WOW! Proper artisan coffee in an absolutely delightful shop - fantastic! Definitely worth a visit :-)