The Club House Bar & Restaurant Cardiff Bay in Cardiff

Great evening at The Botanist in the Bay - Food was delicious Atmosphere was enchanting Service was excellent Our server Phoebe was adorable friendly super efficient and ‘happy’ which makes the experience extra special - My family enjoyed the Sharing Starters Steak Beefburgers Salad Desserts and a lovely bottle of wine 😋

If the service was any slower I'd still be waiting for drinks and food. Fairly standard Botanist, good tasty mocktails well presented food but the staff really did let the experience down. The person on the door was cold and standoffish the bar staff so slow they had glaciers building at their feet. It was quite peaceful the music was a reasonable volume and the other patrons were having conversations at a courteous volume... and then a group of women arrived, the volume of the music was ramped up and the screeching got louder and louder, All in all a very mediocre express from an otherwise good chain.

Soooooo disappointed, even though it had been booked with wheelchair access and we had phoned to double check this would be sorted, when we arrived half our party went in and me my daughter in law and my wheelchair bound grandson had to access it from outside. When we arrived our party was sat at a table 4 steps down and completely inaccessible. This is so so so not acceptable. This was my grandsons 16th birthday meal with friends. How sad and embarrassing for us all. The staff did find us a table but more luck than good judgement. Hardly any apologies or help. Just not good enough. I can't fault the food or service but such a bad start. Botonist you really should do better.

Amazing atmosphere, great food, impressed with how fast and efficient the service was. Glad I gave it a go, really recommend!

Visited for the second time for a birthday food was good however service was slow this probably due to it being busy.

Fantastic visit! Really friendly and happy staff who were knowledgeable and ready to share recommendations. Clean and comfy inside with a lovely view outside. It all felt well kept, and the bathrooms were clean and well stocked - this is definitely not always the case in a venue like this so it really stood out to me. Would wholeheartedly recommend, and I will definitely return next time I am in Cardiff. Thank you to the Botanist team!

Sorry but I’ve got better food from weather spoons down the road on the next night . Food come out cold , steaks cold but on the second attempt they got it right ..

Great food great service fantastic atmosphere, but buy the wine by the bottle it works out a lot cheaper

Food was really good and cocktails as always amazing. Blonde manager went above and beyond to make sure we had a great time

What a great place for a cheeky cocktail. Very nice ambience and the staff are super friendly. The drinks are amazing and well thought out!

Server was lily who was lovely and the rest of the team were as-well, Good food nice portions great adult atmosphere

Went here as a group on Sunday to celebrate a birthday. There were a lot of things from the menu unavailable including Sunday dinner which most of the party wanted. 6 out of 8 peoples meals had something wrong, there were items on our bill that we never had. When it was time to pay the bill their systems were down so we were unable to pay and as a result missed the last train home. Overall really bad experience.

Great service, divine food, and great value for money

We had an amazing time at the Bonatist! The food was incredible—especially the roast dinner—and the botanical cocktails perfectly matched. The restaurant’s interior is stunning and adds to the whole vibe. Our waitress was super friendly and made our meal even better with her helpful recommendations. To make the night extra special, the bartender surprised us with free drinks to celebrate a birthday, which was such a nice touch. Between the great service, delicious food, and creative cocktails, we had a fantastic time. Can’t wait to go back! Highly recommend!

Absolutely lovely place, great staff, great atmosphere and excellent food

Fantastic friendly service, great table overlooking bay, food was great and generous portions. A little expensive but worth it.

We went there twice. One afternoon to have drinks. One evening for a meal. Good views of the bay. Friendly and polite staff. Food was delicious. Good value.

I went there twice. One afternoon we had drinks. Second time we went for an evening meal. Good service, friendly and polite staff. Food was very tasty.

You can eat well and make them here. Good cocktails. From there you have a wonderful view of the harbor from above.

Funky atmosphere and place. Live music and really friendly staff. Food menu has a nice selection. Calamari was cooked well not overdone, hanging kebabs sharer good options for couple. Massive selection of cocktails the plant pot was a favourite. Food menu isn't overpriced. If it had some deals on the cocktails in the evening would have been a 5 star as it adds up very quickly at nearly tenner a drink and these consist mostly of ice. Overall had a really good night there but left for cheaper drinks to continue night out.

Beautiful environment, staff attentive and helpful. Food very good.

The food is so good i what a job here

Lovely food & drinks but beware the optional 15% service charge that’s already added to the bill , we declined this & gave our server a cash tip

It was great but a bit expensive 🫰

Four of us had equally delicious meals here, I had their Korean salad for a change which I absolutely loved. The other 3 had a mix of meat kebabs, and they all enjoyed. I've never had a bad cocktail at a Botanist, I always want to drink 10 of them but usually stick to 2! We had a nice walk here, the views are lovely and the staff are great. Only negative from me is the toilets weren't clean, and there was next to no toilet roll or hand soap.

Lovely food and staff would definitely recommend

Lovely meal, waitress was very accommodating. All in all an enjoyable experience. Would recommend the Botanist

We had a Sunday lunch family gathering, everything was excellent. Certainly recommend.

The food was fantastic. Who new hanging kebabs would be so delicious and the garlic oil on the chips amazing

Excellent food and great service last night.

Came here for the new lunch menu and was blown away! The staff were excellent from servers to the bar staff, so attentive and the drinks tasted super!!! 10/10 would recommend 🍔🍻🍸

Lovely atmosphere. Delicious food and drinks. Quuck service. We always pop in when we are down the bay.

Not impressed at all! Me and my boyfriend went with his family to the botanist Cardiff bay last night for dinner. We both ordered the giant piri piri chicken skewer. Ours came out first which was suprising but as I was cutting and eating the chicken it felt like it was still raw and then when we put a torch to it it was completely pink same with my boyfriends one too. He had already eaten about half of his and I had eaten about 2 or 3 pieces. Once we told a member of staff they took it away and brought a new skewer however they didn’t take anything of the bill and now today both me and my boyfriend have been very nauseous and sick! I can’t believe this happened especially in a well known restaurant! I am very disappointed!!!

The Botanist in Cardiff Bay is a delightful dining experience that truly stands out for its excellent and fresh food. The decor is charming and inviting, creating a perfect ambiance for both casual outings and special occasions. The menu offers a fantastic variety of vegan choices, showcasing creativity and flavor that appeals to all palates. The sharing menu is a highlight, making it ideal for groups who want to sample a range of starters and main dishes. Each dish is thoughtfully prepared, and the quality really shines through. The cocktail selection is equally impressive, with a range of innovative drinks that perfectly complement the meal. The service is top-notch, with staff who are attentive and knowledgeable, enhancing the overall experience. I highly recommend visiting The Botanist in Cardiff Bay for anyone looking for a vibrant atmosphere, diverse food options, and a memorable dining experience.

Magical place, beautiful food, excellent service Thank you

I love the hanging kebabs. I had the halloumi one. It's just quite dark inside so hard to read menus and very noisy. Music was so loud we couldn't have a conversation.

Wanted to say huuuuge! thank you to Botanist Cardiff Bay team for accommodating our query regarding hosting baby shower here this Saturday gone. Team has been super helpful both over the emails, phone and in person. They kindly allocate our group a couple big tables in a quiet but pretty section of the restaurant, allowed us to put up some decorations, and have been super hospitable. This special event for our friend due to have a baby couldn’t have been made more special without Botanist being so supportive. She had a blast and said it was more than she would have ever expected! Special shout out to our kind and patient waitress (tall dark haired girl with glasses) and duty manager (lady was wearing a while dress, and I believe she had light brown/red-ish hair) 🫶

Great experience at The Botanist. Serving staff were all really friendly and the food was great.

Visited about lunchtime and was I was on the balcony. I wanted to order drinks and I was told it could take 15 minutes to be served or I had to go downstairs to get the drinks. It was not easy balancing the drinks and walking up the stairs. However, it's a very nice venue and the live music was also nice. Think I will visit again to see more of the place

A warm welcome from staff. Bright and clean. A very nice meal, I had a very tender Sirloin Steak cooked just the way I like it, my husband had Sea Bass which he said was the best he had tasted for a long time. The location is good as it is situated in Cardiff Bay.

Party of 3 kid/babies in prams,5 adults shown upstairs, struggled to get double buggy through doors as staff all 6 watched us ,I then opened double doors to be meet steps, asked male young server about getting down steps to which he sarcastically said ,cant you get down there and walked away ,my son and lifted the prams down as all staff stood around till talking/laughing .At the time of entering we were the only ones there .After 10 mins had to ask if we could have a drink!! 10mins later asked if we could order!!Drinks arrived 30 mins later after asking x3 including lady in charge about them ,in fact food came first, could go on ...same probs leaving etc. food 7/10 attmos..6/10..sevice 0/10..profesionalism 0/10..Dont expect a reply as I did take the time to contact them ..twice and they said they would like to discuss etc ,leave contact there email...guess what nothing even there management cant reply ..no wonder there service is so sloppy

Fantastic theme, but sadly thats where the praise ends!! We were shown to our table and ordered drinks which didnt materialise untill i physically hunted down a very nice waitress. This could easily be forgiven, but sadly things got worse. We ordered a sharing kebab which frankly was diabolical, the meat was extremely dry and chewy and we could have cooked better ourselves on our bbq. Is it possible to ruin fries? Well yes it is in this restaurant, like bullets and inedible!!! Better quality of food in Burger King !!

Great food ,extremely poor poor sevice .Party of 7 called today and booked table for 12:00.was told it was upstairs .after struggling with double buggy as staff stood ,talked and just watched, we were told our table was at the back of the area ,this was down 3/4 steps .When I stated to a male member of staff how was I to get there. .just shrugged shoulders and said ^cant you manage and looked blank ,after no help my son and I carried it passed the watching/talking 6 servers including manager to our table. We were the only people there then ,after waiting 10 mins, had to ask for drinks, then after ordering waited 30 mins for them to arrive ,this after a further 3 times asking where they were. By the time they arrived our food was brought out first, this was only after a 3/4 of the place now full all being served first .I was all for walking out but my son stated it was my wifes birthday. This ruined the whole day ,of what should have been a lovely day. After bill arrived (jokingly with service charge added ,not one person seemed bothered at this service including the manager who was there when we complained x3 about the service...honestly first and last time we will enter this appalling establishment. p.s same routine on the way out with no help whatsoever

Great food and excellent service. Highly recommend.

Table was booked at 7:30pm, we didn’t get out until 10:35pm due to our order just not being taken unless we went up ourselves to ask someone to come serve us at the table, food took well over an hour to come, the table did not get cleared until 9:50pm and we had to again ask somebody to come over to take our desert order, I’m not sure if our table was forgotten about or nobody got assigned to it, but it’s not a cheap restaurant so would rather not be paying around £100 to be sat around for 3 hours waiting and having to get up and ask someone to come over every time we wanted to order a drink / food

Great location right in the heart of the beautiful Cardiff bay. I was so looking forward to trying this restaurant after eating at the Botanist in Bath which is superb. Unfortunately this was not the case here. The service was awful (very under staffed) we waited 30 mins for drinks, an hour for our starters, of which one had to be sent back as cold. The main meal was very disappointing for the price paid. Our table of four all agreed that we won’t ever be returning.

First time coming to this restaurant, and it didn't disappoint. Food was beautiful 😍

Expresso Martini's were delicious

The food was outstanding.. Great atmosphere. I will definetely visit again soon!!

Poor customer service from this company. We have contacted them four times now as when we checked our credit card statement they had taken nearly three times the bill amount out of our account. No explanation, no apology. They said we would receive the money they owed us within 2 weeks. This has not happened . Given up on them now, we will claim through our credit card company and will never go back to the botanist again.

Service was great, quality of the food wasn’t so great. Pitta bread was rock hard, and the halloumi skewer was awful. Had no time to make a fuss and complain as we had reservations elsewhere and didn’t have time to wait around.

The staff were lovely and the menu is decent enough (limited though). They have a lot of fake Ivy, everywhere (a lot). The music was live and overall it was fun.

Really lovely restaurant with great decor and more importantly great food and a great atmosphere, everything we ordered was tasty and arrived very quickly. Service was brilliant and can't wait to return to try more of the menu!

Absolutely lovely food and fantastic atmosphere a lovely night out with the family

Food was dreadful & over priced Lovely staff though

Good food but on the pricey side. 2 courses and 2 soft drinks came to £75. Staff friendly and helpful.

Lovely atmosphere and delicious starters, however, the mains lack flavour and aren’t worth the price.

We were looking for somewhere to have a glass of wine and some nibbles and we are glad we chose the Botanist in Cardiff Bay. It was lovely and quiet but it was Tuesday afternoon. We had a lovely seat by the open windows. The atmosphere was relaxed. The Mezze board was delicious and good value. Glasses of wine are pricey but they are in many places at the moment.

If you love frozen chunky chips like Tesco sell then this is the place to be, fish was ok, minted peas lovely, chunky chips 🤮 Madri was a nice pint 👍

Not great. I booked a table for a hen party 6 months ago. I requested a long table for all the guests to sit together and when we arrived on Saturday there was no table ready for us. It left the Bride to be disappointed as this was the second venue that was booked for the hen because she wanted cocktails at your bar. But once we arrived we were told there was no seating and they offered us 2 separate tables and then said they would push them together. This was not what I asked for. Very disappointing.

Absolutely lovely place and atmosphere. Food was beautiful. Staff were very attentive and we had no problems what so ever. Would def go again.

Service was sub par , food was good but pricey for what it is and the waitress ignored both me and my partner when we were asking for refills would not go again unless things changed

I have been to the Cardiff Bay Botanist twice. The first time we were sat on the worst table by the aisle, and people were literally touching me as they passed. We asked if we could change tables, they said ok initially, and after we moved to a new one they asked us to go back. How textbook terrible customer service was that? Food and service were ok after that, but I was not happy with the initial interaction with the staff. The second time I went there was yesterday. We arrived and sat on our table at 8.10. We had movie reservation at 9.45. We had to ask the waitress to take our order at 8.30, nobody addressed us until then. 40 minutes later we had to ask if everything is ok with our order, at around 9.10. The food arrived 3 minutes after we asked, and 3 out of the 4 plates arrived at the table with cold fries. Absolutely abysmal customer service. 10% tip was included in the bill, which we had to ask to be removed. I do always tip, but I felt that even the money spent on the food were a waste. Bottom line, decent food when it is warm, nice atmosphere, terrible customer service. Too bad as it is a decent looking restaurant.

Only went in for a drink but service was extremely slow due to people buying cocktails. Prices on the high side compared to similar neighbouring pubs

Just been to the bar, had to wait 15 and on our turn was met with a bar man fumbling with his hair and rubbing his nose. No thank you!!! Vile !!! Left

Great food but service was lacking

Lovely setting and food presentation was really good… 6 of us (3 adults & 3 children) were looking forward to trying somewhere different, service was extremely slow! We were only offered 1 drink the 3 hours we were there, the rest we had to ask for, and didn’t get all of the drinks we asked for! Waiting well over 30 mins between each course and the restaurant wasn’t particularly busy. The pork kebab was well overcooked. We only ordered 1 dessert which took almost 40 mins to arrive. Staff didn’t seem to care. Wouldn’t rush back.

The restaurant was really pretty. The service was non existent. Couldn’t get order drink . We had 2 course that took 3 hours. The salt and pepper pork kebabs were burnt. I am diabetic and I asked the waitress if my dinner was sweet as I’m diabetic and she said no . But they were . Terrible experience Never again

I’ve thought a lot about giving three stars as my rating because al though the food was amazing (we had the sharing kebab dish) an the service we received by our young waitress was lovely my over all experience wasn’t up to much because of certain points one being we were seated at the top of the stairs right at the end of the busy kitchen area an people coming up the stairs to be seated which was very overwhelming I did ask a passing waiter if we could be seated else where as I was uncomfortable with my seat but it was taken the wrong way an I was bought another chair instead and if I’m honest that made me feel even more uncomfortable didn’t stay for dessert because being totally honest I couldn’t wait to get out of there

Plays awful music they wouldn’t even allow on the radio, ruins the atmosphere.

Service was good, drinks were lovely, starters were lovely and nice atmosphere however the chicken was dry and the steak chewy. Also the bathrooms on both floors were in a state. We reported this to the staff however during the time we were there, this was not rectified and we were brushed off which was disappointing. I would think twice before returning unfortunately.

Service was long, waited an hour for food. Loads of things on the menu were unavailable so didn't get what we wanted but the staff were lovely and we understood it was a problem they can't resolve. Won't rush back though

Visited here for a celabratory meal. I cannot complain about the quality of the food once it arrived, but the wait for it was totally unacceptable. 50 min wait for 2 meals and the place was nowhere near full and there were ample numbers of staff wandering around. We watched as people seated after us had their food. When we enquired about our meal we were told it would be out in 10 mins. I think we had been forgotten. We were given no apology for this delay. Very disappointed in the service, and this put a downer on the whole visit.

Very friendly staff. Good food. Great views over Cardiff Bay

Beautiful setting and lovely restaurant only downside was the wait for food even though I’d booked !! Staff service by Jay was superb and really looked after us. Admittedly it was graduation day and was very busy…not sure whether I will attend again due to the wait !!!

This was an absolute pleasure Lovely meal with lovely friends, thoroughly enjoyed and hope to visit again Thank you

Orst time here Fantastic food, found drinks very expensive. Do not agree with service charge, so won't be visiting again

Absolutely shocking service waited half hour for a drink and nearly half hour for starters walked out in the end will not be returning.. upsetting evening

Absolutely stunning bar / restaurant !! The ambiance is perfect with the added bonus of regular live music and the food is totally delicious!! We had a great couple of evenings here and can’t wait to go back!

Lovely dinner, quick service with great atmosphere! Would recommend

Great service, cocktails were good quality and food was lovely. Life artist playing downstairs so a great vibe

Food was great. Bar service was awful. Ordered drinks to have with our meal that arrived 10 minutes after we finished eating.

We had a blue light card which was refused due to their policy of having to pre-book meals for parties of 10+. Our final bill came to £400 and this policy penalised us by £80. We were only able to order off a set menu and had little freedom of choice. Not even a free birthday drink. Needless to say their ‘tip’ was taken off the bill. £80 on their pocket…

Good atmosphere. Very friendly service. Food was very tasty and drinks reasonably priced.

Lovely drinks as always & helpful bartender

The Botanist offers an exceptional dining experience with its delicious, expertly crafted dishes. Each bite was bursting with flavor, making it a true culinary delight. The ambiance and service only add to the appeal. Highly recommended for anyone looking to savor some truly great food.

Extremely disappointed. We had booked this for a celebratory family meal for 16. We were running a little late but that didn't account for them getting our orders completely wrong. Wrong food brought to the table and left. We were given a complementary drink as we waited for our pre ordered meals to be cooked.. They arrived but were very disappointing. The deserts arrived , one didn't... we couldn't be bothered to complain any more. The first and last time for us.

We were running late, so called the restaurant at Cardiff Bay but the phone wasn't answered. The restaurant was 20% Full at 12.45 and we asked if we could sit by the window, but the young girl in a floral dress who was front of house said that as we were late, we couldn't swap tables. ( We were 15 mins late)She did eventually let us. The food was average. I had goats cheese salad but there was not much else besides the circle of goats cheese and rocket. Would not go back as v disappointed.

We had a lovely couple of none acholic cocktails prior to having a walk around the food festival. We sat on the balcony and I would highly recommend this as somewhere to relax and watch the world go by.

Came here as part of a group of 12 had to pre order our meals which some of them still came out wrong or missing. The food we did have was nice enough could be tastier but the presentation was nice. One of the toilets was out of order and 2 the flushes did not flush away much leaving just 1 the worked properly. Apart from that the place looked nice the music could have been a little quieter so you could hear people talk.

After previously coming here last week,we were invited back to try again as we had a disastrous night. We thoroughly enjoyed it here paige was so helpful & attentive nothing was too much trouble,we had the Korean fried chicken was a lovely starter it was tasty & flavour some.mains was roast beef dinner which was very good,partner had the beef burger which he said was very good!! We decided on having a desert which was cookie dough sharer it was very nice.we will be back.thanks so much for better evening of service

Lovely place,was there last night, the tables and chairs are lethal, tables are so wobbly all our drinks went flying. Someone is going to have a bad accident on those high chairs, not stable at all. If any of the management are reading this post, then please act on this as its a serious safety issue

I visited with two friends , and was very disappointed with my meal of Caesar salad. Although there was a very generous amount of chicken it was so dry and chewy I actually couldn’t eat it . The staff were lovely , very friendly and very careful with regard to allergies but the serving skills were really poor, my friend’s meal was served to her by passing it across over the table even though there was plenty of room to have walked around the table and serve it from behind her . There was live music downstairs which started shortly after we arrived and even though we were upstairs it was so loud ( and not very good ) that we weren’t able to have a conversation for almost the entire time we were there. I rarely give reviews especially bad reviews but am doing so in the hope it will helpful and constructive as I have visited the other Botanist in Cardiff a few times and have had a much better experience previously .

I have been trying to contact the Botanist about are experience on Saturday night at Cardiff Bay as we have a serious complaint. Despite nine phone calls - I managed only once to speak to someone who then cut me off. I have emailed but again no response. If I don’t hear soon I will go public with my complaint!

Absolutely amazing venue to eat. Lovely atmosphere, staff were attentive and friendly and the food was amazing.

Staff were super friendly and great however menu on Sunday was poor. We had a few vegetarians in the group and a few of the options weren’t available so didn’t leave much choice.

+ Staff were smashing, friendly and helpful + Place itself was very clean + We all agreed that the food we had was very tasty - 1st thing staff had to tell us was what wasn't available on food and drink menu and it was a fair bit. This was on a Saturday afternoon, dread to think what was off menu by the evening. - Son had chicken skewer, cold plate to eat from arrived 5 min +bef food arrived then seemed to me that were rather a lot of mushrooms on skewer, perhaps they were running out of chicken as well? Though overall it was good, with little more effort could be so much better

Although the staff seemed pleasant and the place itself was lovely decorated. I contacted Norovirus shortly after visiting, as did two of my friends who I was with. Our drinks & food order wasn't taken until half hour after arrival. And part of our food order was missing. I'd like to say we'd visit again, but after becoming unwell and having to attend hospital, I'm not so sure now. Which is a shame :(

Food nice, staff nice, but wait for food was very VERY long.

Lovely food and staff unfortunately a group of about 20 people came and sat near us and spoilt our evening as they were so loud . There was no where else free for us to sit