Water Orton Pizza in North Warwickshire

Pizza and chips were great. Burger bun itself was too hard to bite and the meat was over cooked and really thin. Would order the other bits again but stay away from the burgers personally

Food was an hour late and cold

Great Hawaiian pizza. Deep base and good sauces

it's been 2 hours it's now 1:34am and my order still has not arrived I ordered at 23:30 I wouldn't order from here if you're out in the country it's a 20 min drive from me maximum honestly ridiculous if you ask me

Food was cold and un eatable and not for the first time I am disabled so I struggle to re cook food and shouldn’t have to

The pizza was stone cold and dried up and the ice cream which was 6 pound was fully defrosted not edible

The pizzas were 1st rate, tasty and hot. sadly the cheesy chips were poor, very sparse......I was surprised at the small amount given, considering the high quality of the pizzas?

We used to order from here weekly but everything has changed and not for the better! Pizzas were not nice at all, base too thin and cardboard tasting and nearly cold. Chicken burger was horrible also. Chicken strips are different too and not very nice. Only thing that came hot and decent were the chips. Never again

Absolutely beautiful 🥰 pizza & chips so tasty 💯 & the cookies 😍 beyond words.,. Not one for leaving reviews but honestly I can’t fault!!

food never arrived and the restaurant didn’t pick up the phone any of the time attempts i made to get in contact, 1 star

Amazing size quality and offers 👌👌👌

Food is cold and as can see in pics way over cooked and so dry and garlic pizza is rock hard could put a window threw with it shocking

Food was cold over cooked rock hard garlic pizza was like a house brick shocking

the same great taste every time

I always forget to review here… every time my foods hot and fresh. Prices are great for the added extras you get as well. Best place for your pizzas!

Ordered from this place time and I always give them the benefit of the doubt! But it’s just getting a joke here now! I waited nearly over a hour some a simple order which turned up freezing cold and dry! Then the shop just kept avoiding my calls! Avoid!!!!!!!

Still waiting for pizza as they turned up broken driver said he would get them replaced

The food is always good from here. We order a lot. However, lately there is always an issue with delivery. Staff have a bad attitude and no desire to resolve issues. Problems happen. I understand this. However, when they do there should be an attempt to put things right. Twice in a short space of time I have not recieved my order and on another occasion I recorded a completed different order. On all 3 occasions nothing was done to put this right. Poor customer service and reliability

Not had pizza for a while but this was really good. Hot and presentation really good. Had potatoe wedges. Lots in the box. Had some free dips thrown in. Parking across road. Don't use car park by the train station. Have to pay now to park. Will visit again.

Nearly 2 hours I had to wait for food no reimbursement offered

Very poor delivery time , an hour and 40 minutes!

Delicious pizaa meat feast is the best pizza

pizza was cold cookies was greasy and mushy you couldnt even pick them up

Didn’t receive my order last night!!! Had to order form somewhere else.

Great food, we love the pizzas and the cookies are amazing.

Replacement’s was brilliant thank you

great in timing with the food, overall dissapointed it was cold and the ingredients are clearly not of good quality like the last time i’ve ordered definitely gone down hill when this used to be a good quality restaurant

Had many fresh pizzas delivered from here, always good quality, fresh and excellent service.

I can’t understand all the bad reviews. I’ve been using this pizza place on occasion since 2021 and I’ve not once had a single bad experience up to now in June 2024. Consistently excellent food. Always cooked just right and very tasty which is why when I do take out night. I choose Water Orton Pizza. The pizzas, burgers and wraps, onion rings etc are just fantastic and great portion options. I normally have mine delivered and the drivers are always very friendly and polite. I honestly can’t find a single thing to complain about. I guess I’m just lucky or something I don’t know since there are a ton of bad experience reviews on here which outweigh the positive reviews. For me personally I don’t regret ordering from them because it’s always excellent.

I'm very disappointed, food was old not fresh feels like frozen. Pizza was like a stone.

portions are small for the price

First time ordering from here, pizza was over cooked and tasteless. I ordered chilli cheese fries and received cheesy fries with jalapeños.. not what I expected at all. Would not recommend

Items missing from order when rang was told not included in deal when on menu they clearly are

Was 35 minutes late! Took 95 minutes in total and I live less than 10 mins away but unable to drive due to surgery. Was told they were having electrical difficulties but had no communication to advise this, was then told they couldn’t find my order, and the next moment told it was on its way 15 mins ago, was then told they would call driver, and then was told they’d just taken it out the oven!!! I understand if things happen however lying upsets more than the order being late! This isn’t the 1st

Always have pizzas from here. Always very satisfied. Pizzas are delicious.

Pizza was inedible not too sure what’s happened as it’s usually lovely

Cracking grub and turned up early.

Gorgeous food, delivered hot and earlier than expected. Fantastic as always 🤩👏🏻

the chicken strips was horrible and pizza was tasteless

Food freezing cold.small portion for what I paid .container damaged

Never had a problem from these guys. Always ama

Pizzas were clearly delivered by rocket ship as they were all over the place and toppings removed from base. Also got one of the pizza orders wrong. Normally water Orton pizza are good but not today

always top quality and great value

Used to be the best pizza around now overdone burnt pizza threw it away gone down hill

Wrong Pizza & Not cooked throughout. soggy mess

Not many places do anchovies, good job this place does. Good pizza.

The food arrived over 30 minutes after the original delivery time and was soggy and cold. This is the worst experience I’ve have.

amazing food and even better value will be ordering again x

New chicken strips are small and bland. Pizza was another level of spicy. Couldn’t taste anything else. Very disappointed.

ordered for a delivery time giving plenty of time to cook and delivery was still late

Placed an order threw uber , food was estimated 20min over an hour later we were still waiting, so we phoned the store and the man who answered said the food had just left and would be 10min, over half hour passed and still no food so called the shop again to ask to speak to the manger to be told no managers were In the store! The man then hung up the phone, waited a further half hour and still no food so had to ask Uber to step in they tried calling the store and they couldn’t get threw so they cancelled the order as it had been over 2hours! This shop has gone down hill the staff are rude, the girls on the till have no people skills… needs a serious re shuffle because bad reviews out way the good ones! Can honestly say i would never eat here again

The portion if chips wasn't even enough ti cover the bottom of box.

Shocking service from a place we used to highly recommend :( Food was over 40 minutes late- the website was telling us it had been delivered. We called up a few times to be told it was a few minutes away but still no food arrived. When it eventually turned up- the delivery driver admitted he’d had it for about 30 minutes- obviously the food was cold by this point. We called up (again) and requested our money back to be told we could have the same order in 20 minutes. We obviously didn’t want to wait 2 hours in total for our food so requested a refund again, to be told someone will come and collect the cold food and money would be returned after, nobody collected the food. We’re extremely disappointed with this service, especially in the current financial climate- tonight was supposed to be a real treat. Won’t be using again- soggy squashed cold pizza pic below

sorry guys we've always had good food from you. you responded well when 2 orders were wrong but the new delivery was not good, half cooked pizza and chicken burger was very poor. not sure if your cooks and providers have changed?

Quality every time great food and speedy delivery

Used to be the go to pizza takeaway but now it's gone down the toilet. Delivery slow, food arrives lukewarm so we have to heat it up, wedges soggy and chicken strips half the size of what they used to be. Not worth the money, might as well buy a frozen pizza.

Food is usually great but today it arrived luke warm and there were only 6 Jalapeño bites when there should be 8

Pizza was as usual no problem..but the potato wedges were quite soft and not very warm so popped them in the oven on a tray to crisp up a bit and the quality of the chicken on the chicken strips wasn’t good ..this is our usual go to order and always perfect but definitely didn’t reach the bar tonight guys .. new Chef ??? So disappointed as always a great review but don’t know what happened tonight ???

Wow this place has really gone downhill! It used to be amazing and we ordered all the time but again tonight the pizzas were overdone and the chicken strips were dry and about a third of the size they usually are! Even the kids wouldn’t eat it! Gutted as this was our go-to pizza place and we liked supporting a local independent business, but will def be looking elsewhere now ☹️

Water Orton Pizza went out of their way to deliver to us, even coming out after midnight to bring a missing item. Their service is outstanding and food is amazing.

Food fine but delivery driver refused to bring food to my door and insisted I walked to the carpark

Lovely pizza great delivery the chicken has changed though I didn’t really like it everything else was great

Said it had been delivered at the staeted time but hadn't . Food was obviously cold . Won't be using these again

One of the cheesy fries were missing

Absolutely delicious. Be warned the large is very large. Only 2 of us but fed hubby the next day. It was delicious. Loads of topping. Will be trying the burgers next.

Fabulous pizzas. Fresh and hot. Delivery on time.

Very disappointed about there service you ordered give you 45 min to make 45 to deliver than pass the scheduled time i call after 20 min and thay gove another 30 min totally unacceptable if you struggle update before let the customers order

Great food early delivery all good 👍 would highly recommend thanks

Waited nearly 2 hrs for a delivery. Avoid. My food arrived cold and inedible.

Pizza was delivered hot, fresh great quality and well before estimated time, saving with my stamp card now.

Amazing pizza and perfect service. Delivery was very fast and driver was so friendly.

Hour and a half for arrival - 15 minutes from the shop.

Food arrived early and was all piping hot and delicious

Ready before estimated time and amazing food, thanks everyone👍

Always top quality pizza very tasty fast reply when ordering and fast delivery and to top things off I had free cookies which were amazing wow Thankyou

Food was cold on arrival and spoilt our meal . We had to reheat it in the microwave again . Shocking

Over an hour from ordering. Tuned up stone cold

Bad service, drivers too long food was cold day after belly didn’t agree

Order was wrong. There was a drink but no chips with the burger meal. I asked for deep pan pizza I got thin crust. The menu states 8 pieces for Jalapeño nuggets I received 6 pieces. They pre-empted the collection time by 10 minutes for a 15 minute drive for me meaning the food was cold by the time I got home. They didn't seem very busy when I got there so I don't see why the order was rushed, wrong and had bits missing. This is the first time I've been here for a long time because of the travel time and it doesn't seem worth it now for the price and the distance. I'm disappointed, this place used to be so great and I ordered from here regularly.

Friendly driver communication, 5 stars

Quoted up to 45 minutes actually took 85 minutes food was at best tepid. Had to phone twice asking where the food was.

I use this place quite often and it’s normally ok but I ordered a meal deal, asked for no pineapple on one as I’m allergic - waited nearly 2 hours for my order to arrive, there were pineapple all over the pizza - phoned the shop to resolve and got met with an unhelpful attitude considering they sent me a pizza that I am allergic too! Was told I can another one but it would be another 35 minutes! The manager was rude, unapologetic, and unhelpful and he put the phone down on me! So, I’m now left with a pizza I can’t eat that I waited nearly 2 hours for and I’m nearly £30 down for the pleasure! Will never use this place again

Best pizza shop for miles, beats Dominos in price, taste, service. We have ordered for collection at least once a week for two years. Out of all those times we can say only maybe 5 times we were not 100% happy. Its a very busy shop but staff are always pleasant and food is alwsys piping hot. We choose the meal for two which inlydes 12 inch pizza x 2, garlic bread x 4 slices and wedges x boxes always stuffed full, 1.5 litre bottle of soft drink and sauces all included in the really good price of less than £25 (same from Dominos over £65!) Cannot praise highly enough, you must try their menu. Excellent, hope they never close.

Very nice food, generous portions for the price. I order on uber eats but the delivery drivers are from the company and not uber drivers. This means I can confidently say that the staff here are very friendly and I have always had a jovial exchange when receiving my pizza. I would highly recommend and have never had a bad experience here, not even in busy rush hours or holidays such as Christmas eve. The quality has always been consistent and at a superior level, including temperature.

Please check your orders before paying , used to be good but now they charge different amounts each time with the same orders and don’t bring the full order to the door , it’s very disappointing when the service drops after a long time shame

Delivery boy was lovely and cute deserves a pay rise . Pizza was okay but was made up with service of the delivery driver x

Ordered a large pizza and cheesy garlic bread through Uber, as well as ice cream. Ice cream wasn't in stock (though they refunded cash, but I only found out when I called to see where the food was). Food delivery from ordering took an hour and a quarter (we're 1.5 miles away) by which time the pizza was barely warm. My calls to find out where the food was, were met with disinterest by staff. Pizza was overcooked and garlic bread was bland and flavourless; crusts manage to be both greasy yet dry, almost as if they were stale from being prepped the day before. Awful food, a real disappointment.

Order pizza Saturday still not hear anything from them have not had my order

I have been ordering from Water Orton Pizza for about 5 years now and have always loved their food and service. However, over the last few months, something has changed. There is always an issue when we order now. Either the order is missing items or wrong items or the delivery is about an hour longer then usual. It doesn't matter whether we order through the restaurant itself or Uber Eats, the service is awful. Whenever I have phoned to address the issue, I speak to a young person who clearly could not care less about my complaint. Such a shame as I have recommended Water Orton Pizza to all my family and friends in the past. Can't say I'd do that now.

Pitiful excuse of a salad that cost a £5 for few shreds of lettuce and mushed up chicken. It fitted in the palm of my small hands also put olives In that are not advertised on their own menu, not good if someone maybe allergic to them!! Tried to tell me they have always been this size not true as I have ordered before!! Staff are rude and unhelpful.

Best pizza in this area and all other food Staff is very good and co operative I love to visit this place couple of time in a week

Waiting area is dirty , while waiting we could hear the staff's conversation about taking cannabis, the wrong food prices were on the price board , its quite expensive compared to other pizza outlets, but the pizza's were nice

Only used occasionally but used to be excellent but last 2 visits have been awful. Quality of the food is very cheap and it tastes awful both pizza and sides.. I honestly couldn’t eat some chicken I had because it was so fatty. I spoke to the owner who said he has changed suppliers but I guess it is just to make ingredients cheaper and better profits for him ! No more business from me !

Horrendous customer service. Waited over 2 hours for food after calling multiple times to chase and be told it was on the way. Order never arrived and staff are rude. Do not order on both Uber eats or direct!

Disgusting customer service Rude staff Late delivery - 2 plus hours waiting Always have to call to query where order is and given excuses that are clearly lies. No apology or willingness to rectify. Was advised to cancel order

I loved this place and was regularly ordering for 2 years but unfortunately i decided 1 time to order through there own website not uber and the pizzas came overcooked I rang to sort the problem and the manager was arguing with me that he checked them and I was basically wrong ! How dare he when my 4 children was complaining it was burnt !my own pizza ( I have jalapeños) was fine so I was ringing to try and get replacements for the children, I ended up putting the phone down and will not order again out of principal... customers always right? Clearly not here ! Shame as we ordered at least once a month

Overpriced, stone cold food was deliverd and absolute applying customer serivec. Orded food for delivery at 7pm 2 mile trip.30min ETA. Called 45 minutes later was told 20 minutes. Called another 40 minutes later to be told the food is on route and will be 10 minutes. 9.15 and no food. These cowboys use thier own delivery drivers via uber and have no idea what they are doing. Always spoke rudely and never apologised. There is no option to leave no stars.

Normally water Orton pizza is quite good,but on this occasion my wife and I were very disappointed..the pizza base was very greasy and too much cheese,after 2 pieces I couldn't eat any more,I felt sick because of the grease...yuk

Poor delivery service no professional mannerism and food quality poor do not buy from this place on Uber eats or anywhere this is very bad and has food missing there shouldn’t really be open for business if it is going to take 2 hours to deliver a pizza.

Absolute joke! Waited 1hour 15 mins so I called to see if my order has left the shop to be told it hasn’t left they haven’t even started my order and told I’ll be waiting another half hour! Every time Iv ordered from here lately it’s done the same thing. Shocking customer service. Their reply was ‘we really busy’ but didn’t mention it was going to take this long to receive my delivery!