Ware Coffee Lab in East Hertfordshire

I ordered black coffee and got it with caramel on the bottom. Staff said a must said Carmel on the end that is way came with caramel. Very disappointed with the bagel's taste as well. Not fresh as you expect. Spend £9 for both, what a waste of money!!!!!

The coffee was luke warm and incredibly small. I would not visit again. I was so shocked I even questioned whether she had given me the right cup when I was charged £3.70.

Nice hot chocolate but expensive. Coffee shop doesn't accept cash, legal tender but cheaper to bank than a card transaction. No receipt offer and no explanation as to why they didn't accept cash. Won't be going again.

Located in the middle of ware high street. Looks the part inside but the latte I had was as small as it gets,wouldn’t return.

Amazing Coffee Spot! Staff are so lovely, coffee and food were great! Such a lovely atmosphere. Definitely recommend :)

First of all, the coffee is excellent. But, my friend had a tea which was good quality but served in a small coffee takeaway cup. For tea you must use a bigger cup, it's only a bit of extra hot water, come on be sensible. Service is good, inside a bit scruffy and hard to get a seat. Dog friendly which is fine if you have a dog, but certainly puts me off, and a lot of other people I suspect. Hygiene, barking and mud...yuk. Good outdoor seating especially in warmer weather.

Quite a popular venue in the centre of town with outdoor seating & a pricey selection of pastries & snacks. Service is often slow and indifferent attitude of some staff puts people off returning.

If you love your coffee this is the place to go in Ware, I typically would not review a coffee shop but wanted to make special effort to recognise the great coffee and great service I always receive.

I am a regular customer to Ware Coffee Lab. Staff are always welcoming, friendly and helpful. The coffee is excellent and the snacks really tasty.

We visited on October 29th with our dogs who are unfortunately very verbal especially when one of us leave them to visit the toilet, I suggest that Dave W be put down & the staff in there were quite right in telling him to “go forth & multiply” Great coffee shop, excellent & very friendly staff, if you don’t like dogs go find another planet to drink coffee on!!!

This is a fantastic place to go with friends, family or solo. The staff are friendly warm And welcoming even when they are under a lot of pressure (this is a very popular busy spot) The team always try to remember your orders and go above and beyond- especially Maisie, Hannah and Ella. The coffee is great- yes it’s small but that’s how it should be served.

I’ve been a regular customer at coffee lab since it opened and I honestly cannot fault the place. Without a doubt it’s the best coffee shop around. It’s a little pricier than other chain coffee shops but you get what you pay for, and it is infinitely superior coffee and service. The staff are fantastic. If I’ve ever had cause to complain (for instance if the wrong milk has been used) it’s always been rectified immediately without argument. The team are always welcoming and professional, and the shop is child and animal friendly. It’s often incredibly busy in there (testament to how good it is!) but I find the staff to always be calm and amicable. I don’t bother going anywhere else nowadays for my coffee. Highly recommend!

Great Coffee, Amazing selection of cakes I had the morello cherry blondie my wife has one of the cinnamon buns (which the staff offered to warm for me ), they have nice lunch options bagels, sausage rolls etc. Staff were friendly and the service was good we were asked if we wanted to order again after we finished our drinks which I thought was a nice touch. We came here after going for a walk with our dog and was surprised we were allowed to bring our dog Jenny in with us, overall lovely little coffee shop I highly recommend. Thank-you to the girls that served us

I travel a lot on business and always try to avoid chain coffee places because the coffee is always awful and the environment isn’t great either, so I was happy to come across this cute little place on a work trip. Coffee was great, food was great and the girls that worked there were super friendly. Nice when I’m travelling on my own and don’t have much company outside of Zoom calls! Really nice little place, definitely recommend!

Went here on a first date last Sunday. Slightly surprised that dogs were welcome (not just guide dogs) but it was a rainy Sunday and there weren't many other options, so we decided to go for it. We ordered our coffee and sat down. The lady who brought the coffee over was very nice. Unfortunately one of the dogs in the cafe kept barking (as mentioned in someone else's review), so, when I bought more drinks, I said (as a joke) "let's hope it gets put down". A moment later, the manageress was standing over me in a very aggressive manner, asking me if I had said what I said about the dog being put down. Because she was so aggressive (and because I was flustered) I said that, yes, I had said that and I stood by it. At that point she told me to "f**k off"... not once, but five or six times. She also told me she refused to serve me and to get out of the coffee shop. I apologised to her (three times) and to the member of staff I had made the comment to, but again I was told to "f**k off" by the acting manageress. I was refunded (£6.60, although I actually paid £7... I am still waiting to get my money back and have today opened a case with my bank) and my friend and I left. So, let's try to unpack all of that. Is it a nice coffee shop? It's okay. The drinks (I had one before I was thrown out) were good. Is the ambience okay? If you like dogs - and specifically barking dogs - then yes, it's great. If you don't like barking dogs, then no, it's not going to be the place for you. Is the service good? Like other reviewers on here, I did find the service a little bit surly (the girl who served me looked like I'd just p***ed on her cornflakes)... however, the girl who served us initially was very nice. Of course, being told to "f**k off" five or six times is not ideal in any coffee shop, so I would definitely mark it down for that. Did I get what I deserved? It all depends on how you look at it. On the one hand, I said something monumentally offensive and deserved to be kicked out. On the other, it was a throwaway line about a very annoying animal (and I also made the point when I emailed Bionic Bull, owner of the cafe - still no response nearly five days later - that, if the dog had behavioural and / or physical issues, it would actually have been far kinder to euthanise the creature). Overall then, a mixed bag. A nice place ruined by miserable staff, loud dogs and a manager who has anger management issues. Would I go back? No. Am I allowed to go back? No. Do I apologise again for what I said? Yes. Do I regret it? Yes. And no. I personally think there's a lot more to get upset about than something like that. But again, do I apologise? Absolutely. I am still waiting to hear back from Bionic Bull (owners of Ware Coffee Lab) four days after emailing them (they have no phone number and the coffee shop itself has a number that is inactive and / or faulty). I hope at some point to actually make contact with them to a) apologise again, b) ask them if they think it's right for their staff to tell customers to "f**k off" and c) get back my money!

Visited this place today and won't be going back. The place was full of dogs which first of all is not on when there's food around but these just kept barking, we couldn't hold a conversation over the racket. Another customer cracked a joke about having them put down, the owner/manager(?) threw him out for that even after he'd ordered and paid for his drinks. Pure ignorance on the part of the owner. If the branch in Hertford is under the same ownership I'll be avoiding that place as well.

Unfriendly staff. Over priced coffee. Dry cakes. Absolutely boiling. Would never return. Have been once before with a similar experience- thought it might have improved!

I have to agree with other diners. The counter staff member who served us was uninterested, unfriendly and verging on rude when we asked what cakes there were. My daughter asked, was she cross with us? An otherwise nice enough cafe spoiled by the service.

I agree with the other post that the staff are only there for the money.We walked in and asked if they came to the table,they said sit down ,after 5 mins we asked,only to be told go to order at the counter.The lady who bought the coffee did smile ,but the staff were so rude.

Nice prominent spot, and the decorated/fitted out nicely. Food selection looked good and what we had was Ok, nothing to write home about. Worst part of the visit was the way below par service. Tables left dirty despite politely asking to be cleared. Food and drink virtually just dumped on the table. Service with a smile it was not. Could be a great place with some basic customer service re training. Staff appeared just there for the money, not to be hospitable.

I just popped in with my little one to get a kid's hot chocolate take out. We had to wait for quite some time. I enquired politely twice how long that still would take. The coffee making young woman did not like that. Apparently, it...

Such a nice spot on my way back from the gym, loved the coffee and the girls on the counter were so sweet. Thank you Masy for a perfect coffee! So much nicer than Costa.

I have been wanting to try out this place for a long time and it didn’t disappoint. The chocolate and banana cake is absolutely delicious, I was tempted to get another piece to take home! Really nice coffee and friendly staff. Love the music too,...

Lovely coffee but I am gluten free and was very disappointed that there were no gluten free cakes available. Nice coffee with a cake is a real treat for me, the coffee was very lovely but I was sad about not being able to have...

I arrived early for a meeting with time for breakfast and had a tasty fallafal bagel, hot chocolate and small hazelnut chocolate sweet snack. All delicious, although a slightly weird combination. The hot choc was a decent serving size, so i didn't have the issues...

The honey flapjack that I had was great but thee service is slow and the coffee servings are very much on the small side. No option for big or small.

Two of the smallest cappuccinos I have ever had, and not very good at that, served in a takeaway cup and I was charged over £6.00 for the dubious privilege. There are a lot of nice coffee shops in Ware so do yourself a favour...

Just paid £2.80 for the tiniest Americano I ever had! What a rip off. Also they dont take cash. I wont be rushing back!

Wouldn't even give 1 star. I got mugged by this place today. Wanted a mint choc chip drink. Assumed it would be similar to Costa mint choc chip creamy cooler but it was just a tiny plastic cup of chocolate flavour milk with a squirt...

Lovely atmosphere with gorgeous modern decor. However it was quite overpriced for what you received. Still a nice visit with friends.

They advertise 'a pot of tea' but in reality all you get is a small cup of tea. Their cakes are not covered over and one tray is right next to the card terminal so that you can t help touching the cakes when you...

Fantastic coffee for sale, 8/10 cup in store and friendly staff. Management might want to rethink their opening hours and refusal to accept cash. Hate to see independents losing out on business and would like to get a coffee before 9am, at which point all...

We sat outside people watching, I like doing this. They weren't serving in china cups so had to have a take away cup for my hot chocolate and it was so small! I thought my husband had brought me an espresso! Apparently they only do...

I'll be honest, I'd planned to stop in the quirky place directly opposite, but there weren't open yes so I popped in to Ware Coffee Lab this morning. Only been a few times, but have also visited the Hertford and Hitchin branches and I'd say...

Small cups high price, says it all really. Coffee flavour not to my taste but that’s just my view, I don’t find it a smooth taste

Have visited a couple of times recently and the staff are always very friendly and the coffee pretty good.

By virtue of the fact that they were open and trading on the Sunday after Xmas, they get my vote. Add to this the friendly girls operating the shop, the good quality coffee and delicious cakes all fresh and not left over from the day...

I always try to find and use the independent coffee shops when out on my motorcycle. This one didn't disappoint one bit. They only use locally roasted coffee (which is very different to the mass produced chain blends) and the Americano (black) I had was...

The shop has a lovely atmosphere and the staff is friendly. However, the coffee is average at best while being priced at London rates (which I wouldn't expect in Ware), which to me doesn't really make it worth it to return on a regular basis.

Been drinking coffee for years and never had anything that tasted quite like the black Americano decaf served this afternoon at the Ware Coffee Lab. We are all for experimenting with different coffee, but what we were serve was very odd. We popped in wanting...

Being a cyclist we are always looking for bike-friendly coffee stops and we are so lucky to have one as good as The Lab near to us. The welcome was very friendly and nothing is too much trouble for the staff. The coffee is great...

This is one of a chain of coffee shops across the county, and it is in line with the rest of the group. The potential is vast, most towns are calling out for a good independent coffee shop, the coffee labs go some way towards...

This is a great place for people that like coffee and aren't just used to the burnt variety served in highstreet coffee shops. The bean seems to differ week to week, and always has a fresh artisanal flavour. The atmosphere is relaxed (and dog friendly),...

Arranged right meet a friend here who travelled a long way to see me, only to find they no longer have a menu! Was told here are the sandwiches and ‘we could do a smashed avocado’. Not sure what’s happened, changed owners or staff??

My husband and I are frequent coffee shop users - seriously. We were interested to see a new coffee shop and eagerly went in to try out. We order two coffees and a cake. We were told the order would be bought to us. We...

This cafe has a great vibe, good service and it even takes dogs ... however the big let down is the taste of the coffee, it is awful. I've now been here twice and on both occasions it was grim. As an independent coffee shop...

First visit today. 4 adults and a dog. My dad collected two cakes from the counter and ordered 4 drinks, they would bring drinks to the table. Finished both cakes before latte came. Finished latte before hot chocolate came. Waited another 10 mins before we...

Grabbed 4 coffees to go as it was too busy to drink in. shame the down stairs wasn't open or we'd probably have stayed and spent more (cake, etc.) but hey! it was ok. Quite reasonable too.

I love this place.....great coffee, cool people and ok it’s a little bit pricey but if you want a cheap coffee there is a greasy spoon a few doors up or walk to costa. We all bang on about supporting independents and then don’t use...

Excellent food and coffee and very nice and friendly staff. The young man who served us was extremely pleasant and spent a long time telling us the history of the company, where they grind the coffee etc.

We are so lucky to be surrounded by coffee houses that sell excellent coffee. The Ware Coffee Lab does for me, the best flavoured. Just superb, not cheap, but a great taste. The staff are lovely too.

This is just what the high street needs. Modern, cozy and great staff. The coffee is brilliant! Prepared by real baristas and people who know their coffee. I’m a firm regular now!

First time in Ware & just saw this place en route to a meeting further along High Street. Great coffee and a toasted cheese & tomato sandwich on sourdough bread. Nice ambience & quite full - looked like a popular venue.

Great coffee. Love that you now serve toast peanut butter on toast it lovely. Tried the smashed avocado for lunch the other day and was delicious. My only negative is that the coffee size is very small compared to other coffee shops. Would be 5*...

Popped in for a quick coffee, and I have to say, amazing staff, amazing atmosphere, amazing staff/service and the coffee is out of this world! 10/10 would recommend this place to anyone!

Having been to the Hertford coffee lab several times, I was excited to see one on Ware high street pop up! The coffee is just as great, the staff are eager and lovely (if still getting the hang of things) and the atmosphere is just...

We just tried to buy two single espressos and were told that they are only able to sell doubles - although we could have singles as long as we paid for doubles. What a ripp off!

Very disapointing. Coffee was warm at best and believe it or not no sweeteners. When asked for hot water to warm coffee up the waitress turnd up with what looked like an eggcup full of hot water. Its the no sweeteners why i will not...

First visit on Saturday morning, very busy, had to wait for a table but got one before coffee was ready which was good. Can’t wait for the extra seating downstairs to be ready.

Gritty and bitter one sip and it left a nasty after taste very poor . Certainly will not visit again. Hertford store 10 times better.

Went for the first time ( have been to others in the chain) and had a lovely little visit - just for coffee but the food coming out looked great. The staff were very welcoming and helpful to me and everyone else I noticed -...