Subway in East Hertfordshire

Went for quick lunch. Did what said on tin.

One item incorrect and one item missing. Sandwich was great.

Came early, unfortunately this was probably because they had not made the salad correctly and missed half the ingredients I had paid extra for off. Ordered a rotisserie chicken salad with double meat, salad contained NO rotisserie chicken whatsoever. This is the 3rd time our food has been recieved with ingredients missing. Absolute joke.

Food was cold and missing items bought from the hot food section obviously

Food wasn’t cooked propperly and was freezing cold

It’s was cold had sweetcorn in it I didn’t ask for and the waffles are like rubber

2nd order that has sent incorrect drink. Can tell the difference between coke zero and Coke Zero cherry. No says sent either. Food was great though.

Didn’t want it toasted came toasted, wrong bread

Your staff need retraining on allergens and the process of changing gloves. Ordered a sandwich which was made pretty awfully and then asked for a vegan sandwich on hearty Italian. Guy behind the counter didn't change his gloves. When starting to make it. Cancelled the order and left with only one sandwich. Won't be going back if they can't do the basics of their job in changing a pair of gloves.

Put things on the sandwich I didn’t ask for?

This one is closest to me so I visit quite often. I really like subway chain, but in this particular place I always get much less on my sandwich than in other places. I usually go to this one as it's convenient location, but for the quality food I would recommend going to any other point.

Missing 1 item completely (meatballs) and ordered 12 cheese bites and only got 5

food was cold and some was missing

Just about everything on the order was incorrect and not what was ordered. Rubbish

It's a busy time so may have ran out or delays from updating tablets but missed ingredients off subs. Thank you for the Oreo muffin though !

Every order place over the last few months has been delivered to the wrong house on the wrong street as this is a regular occurrence I think this needs looking at

I received my order and written on the receipt was a note from subway telling me that I need to claim a refund for the foot long meatball marinara as they had run out of meatballs. please can you help as I'm registered blind and I'm struggling to follow the procedure to apply for my refund. Thanks, Ruth Williams

Only thing is didn’t get hash browns

They put cheese on my sandwich. I am lactose intolerant, therefore it could put me into the hospital. The cookies are wrong but there is an extra so it partially compensates me for almost being in the hospital. I am very VERY appalled with this. I had tears down my face. Ruining my night. All because your lousy, pathetic, idiotic worker could not provide me with the basic service of not putting cheese on my sandwich. Thank you, not so kindly.

Delicious freshly prepared food and good portions.

Best subway i’ve ever had tbf it was actually really nice and the portions were bigger than usual. very good quality. thankyou!

Missing items, also the sandwich bread was not what I ve ordered, it wasn't even toasted and the ham and salami had a weird colour.

Absolutely shocking don't half half the stock don't have coffee machine on workers attitude absolutely disgusting don't waste ur time going there

Subway got me order wrong, gave me potatoes instead of nacho chicken

Consistent with most of subway. Not the nicest place to sit, however food was top notch!

The fact it was on time was the only good thing about this, meal was cold as they put the drinks in the same bag and the sun was in bits and flat, Iv tried getting a refund but just eat won’t follow up with this, not on !

Sent me some chocolate chip cookies that I didn't order, if you didn't have the cherry bakewell cookies you could have just given me a refund

paid for two subs, one came with salad, the other didn't. Dread subs, one looked as if it was stamped on and the bread was stale. I don't recommend this Subway.

Cold …. Thrown together…. Rubbish

My food still hasn’t shown up. I’m still waiting.

Sent me the wrong sub, requested philly cheesesteak and got the breakfast sub, which is also cost me more than what it should. When I called they couldnt do anything to help didnt even offer a replacement. Not impressed.

Shocking, a footlong sub was missing. They sent the wrong wrap. The meatballs were cold and there were no sauce. 40 quid wasted

Yet again I paid for double meat and got hardly any meat £11 for a box of lettuce absolutely shocking jokers

i didn’t want cheese and have got it on my sub even though i didn’t choose an option(could of been allergic?)foods cold,asked for chipotle southwest sauce and come plain rubbish

Way way way too much sauce it was absolutely swimming in it un eatable

Rude staff. Not acknowledged after eating 10 minutes and ringing bell several times.

Asked for double cheese and got no cheese!

Love subway my Oder was perfect thanks to the driver getting r here on time as I was hungry 😂 thank you !

Asked for chocolate milk n got coffee instead

Don't worry about the no mountain thank you for the sprite i appreciate it i always get mountain dew good to have something different ❤️

Asked for no olives and got them on my sandwich

They’ve changed the lettuce from iceberg 😢

Completely happy with order called up and ask3d for extra pickled and boy did they add extra only downside is they forgot my pepsi cherry otherthan that all was perfect

Asked for it to be toasted well didnt seem to be toasted at all and also missing the cupcake that was ordered

Half of it didn’t even have meat on

No cheese or poached eggs included in the order...dissapointing.

Poor very poor!!! They refused to serve us half an hr before the shop closes because they cleaned the over earlier than they should to leave early. On previous visits I have found the man serving rude and huffing and puffing when asking to put something else on my sandwich maybe new career is in order they obviously dont like there jobs please avoid if possible spend your money somewhere else

Got my Italian bmt sandwich wrong

Lady that delivered was rude! gravy was not even 1/4 full, and sandwich had next to no meat on it

Good service, parking OK, although spaces very narrow. Easy to find, once you know where to look. Will definitely call in again. Sandwich superb as always.

Didn’t toast my wrap at all it’s was shocking

I ordered it for delivery and you made it collection. £15 wasted, cheers for that!!!

Subs dressed incorrectly. Managed to dress subs the wrong way round. Not toasted, or dressed with cheese as requested. Making it more confusing how they messed up dressing if they didn’t even toast as asked. Usually happy with orders from this location, but this is terrible

My food didn’t come and I can’t get a refund

The store accepted my delivery. Then called me up and asked me to cancel the order from my end. Even though there was no option to do this. Tried calling the store back and the phone number doesn't work. Not sure how i'm going to get a refund or when.

There was no Pepsi max but I was sent a water and still charged for the Pepsi max

Best place in town for gluten free delicious sandwiches

Ordered American style cheese but did not receive any. Ordered Rainbow Cookies, received Choc Chip. Ordered Pepsi Max, received cherry Pepsi Max. Disappointing.

The food was cold, it was missing sauce, onions/peppers mix. The cheese was a congealed blob. The pizza slice was only fit for the bin. Very disappointing

Made the correct sandwich but didn't send my drink or my crisps!

Went here for a gluten free sandwich 🥪, really nice. They do need to get a wider range of gluten free Ingredients. Also make their allergy board more easy to read.... It is to small

Brilliant food, quick delivery Just 1 item missing was my Pepsi Max

Great experience, subway and the delivery guy was very helpful and friendly.

The food was very cold and i order a toasted bread but they didn’t bother to toast it and i order a normal pepsi they sent diet pepsi. The worst subway branch ever

The bread was old and stale. Had to throw away the footlong as it was inedible

Absolutely awful the bread was like wet cardboard the filling was slapped on not a care in the world by far worst one yet

Paid for guacamole, but they didn’t add it

Delivery guy had a smile and was fast and efficient. Food is lovely. Thank you

The order was correct and yummy

Really happy about my order just I ordered cookies and received vegan ones

Wrong order has been delivered no salad box but a sub roll I don’t eat bread so I would like a refund,

Did not receive the full order and had to request a refund.

Lovely food and amazing delivery driver :D

My meat balls were burnt and half of the bread was empty.

DREADFUL! Avoid this subway at all costs! Experienced the rudest staff members and manager. Theres one guy who works in there who clearly hates his job, he gave me a dirty look when I ordered a kids pack (for my daughter who wasnt there at the time). Was shouted at by the manager when I picked the wrong drink from the chiller. Wrote in feedback to subway on the website and the manager I can only assume offered me a free drink IF I BUY A ANOTHER SUB?! Why would I want to come into this store anymore and give them anymore of my money! No way of getting through to customer service been trying for weeks. Have rung into the store and had no help whatsover, all members of staff very defensive and wont apologise. One even told me ‘are you done yet as we are very busy today’. Very frustrated customer and would like some answers!!!!!

Food arrived on time, nachos was not even edible some of them anyway, given the wrong bread, 3/4 filling was on one side! No sauce when i asked for sauce and didnt taste brilliant!

Dearest Subway Review Reader, I do say, the kids meal is rather exquisite! I would utterly recommend it! It came with that one might call a “cookie”. Very scrumptious! Live laugh love 💕💕💕💕

Welcomed.by two girls behind the counters, quick to help and service was excellent . Only downside to the visit (Sunday night 5pm) was a number of bread and filling choices were not available otherwise good food as much filling as I wanted and a nice hot chocolate

We ordered food online from subway Bishop’s Stortford Friday 16th April 2021 at 8.15pm. Online it showed they close at 9.30pm. We arrived and they were closed. We came back the following Friday with our proof of payment and they refused to give us. Saying they have to verify. We had a heated argument. Another customer came in and said this happened to him and he came and did not need any verification. Wondering why we are being treated differently! Eventually we were given the order after the “verification”. Poor service!

Well what can you say, its a sandwich you choose I don't think you can loose, great service, no queue really, changed there gloves after they had served person in front, looked clean an tidy

Great food highly recommend employees are so kind and helpful fresh and supper filling delivery are fast most of the time

I ate here with my daughter during the Gov 50% off deal. I went to pay and the discount wasn't applied. So I asked if they could apply the gov scheme discount. Sitting down eating my lunch I looked at my receipt and it wasn't 50% taken off even though we had ordered less than £10 each. Not sure what they are doing but it doesn't sound right. This isn't the first time they have ripped me or my children off by overcharging and when my daughter was with friends they stopping them from getting a refill even though you pay for a refillable drink! I have in the past contact the head office but they say they can't help. Buyer beware when eating at subway Bishops Stortford!

They’ve got enrolled in “Eat Out to Help Out” programme, yet no one bothers to inform you when it comes to pay that you are entitled to get a 50% discount. No even apology when you challenge the staff after being overcharged. There is one tanned, tall guy who is the rudest, laziest, and the most useless person, who should never be employed in any customer services. And that is based on many occasions experience!

I couldn’t decide what to eat, haven’t had subway for a while so decided on it. The social distancing measures are in place and work. The food was prepared fresh and loaded with fillings. One thing I did find really odd and distracting was a gentleman sat at one of the tables shouting into his phone. It transpires he was on a video call, he was so loud everyone was reacting to it. He then got up from his seat and went behind the counter with no regard for hand sanitiser or mask. It was then made apparent he was the delivery driver. Firstly, as a member of staff he shouldn’t be shouting into his phone whilst on a call, and secondly he should be practicing government guidelines and using hand sanitiser.

Sandwich was good as always, service was slow but understandable due to current situation and only one staff on hand. Kudos to her for holding the Fort alone 👏 👏

Wish they had a gluten free bread option.

Meat feast is a winner for me. Fallowing cherry coke. As fast food goes I like subway a lot. Had to wait a bit and parking wasn't clear but all and all its very nice.

I always drop in when shopping in the area. The food is good and the service excellent. The staff are very friendly.

I came around 6:30pm I wanted to get double chocolate chip cookies. Unfortunately it took more than hour for the person at the counter to actually served me he was so rude this was getting beyond a joke and there was only one person behind the till there should of been more people working . I will not be recommending this place at all and will be returning. However one positive suggestion is that this was not overpriced at all three double chocolate chip cookie only for £1.90 is actually quite decent and there where so tasty as well.

Awesome Old Traditional Music Venue....!

Ordered 2 subs, 2 lots of free cookies and nachos. 1 hour later 2 subs only delivered. No nachos or free cookies. Sub ingredients wrong and stone cold. Called just eat who said they can not refund as not shown as delivered by store. Called store and told cant give refund as the money comes out of his own pocket. Well I bought this substandard and cold, wrong order paid for out of my own pocket. They have hada chance to refund me but have chosen not to. I will be posting this on every review site until my money is refunded. I would advise not using their delivery because if it's wrong or cold you wont get refunded

The food is good with fresh ingredients but there seems to have been a price increase and no more lunch deals etc. A 12" meatball sub with a bottle and cookie today cost me £8.38. I'm sure a little while back this would have been about £6.50? Seems like a big price increase - I will not be using this outlet anymore.

I have no problem with the the subs, as they always taste nice. The problem I do have is when I have my app scanned for points. They rarely get registered to my account. I had my card scanned today, ut the points didn't register. I went in last week, had my app scanned, and same thing happened, didn't register. That time I paid by card, so was able to contact Subcard to get my points added. I paid with cash today, on the last day of double points promotion, but points were not added, so lost out on double points. This seems to happen to me quite often at this store.

Not a brilliant place to eat in as middle of shop

My wife and I visited for Lunch today ( Saturday ) , not too busy . Extremely friendly staff the rolls were soft and fresh . The fillings most tasty and excellent too 3 for the price of 2 Cookies was a good bargain , too . Well recommended

Always enjoy the salads n friendly staff

Went for breakfast, no bacon or poached egg & diet pepsi didn't taste like pepsi, very little sauce only at either end

This is one good subway hidden on a back street but great quality and fresh service staff are friendly

Just had a bacon egg and cheese melt it was absolutely disgusting waste of money would not recommend it feed it to the birds

Wonderful staff, very friendly and the establishment is clean only downfall I would say is I have witnessed a manager before now clean the glass by spraying cleaner directly over the top of uncovered food.