Waitrose cafe, Swaffham in Breckland - Phone Number, Reservations, Reviews

Staff were friendly and helpful. Cooked breakfast was good - not greasy and cooked well. However amazed they had no de caff coffee available. Surely they could get some from the shop floor??!! Also no gluten free bread or toast available. The cafe always feels a little cold and cheerless which is a shame.

Called in for breakfast on Sunday 10 August 2023. Were were served by Steph and her team. Great service and good quality food. The cafe was very busy but the level of service was exceptional. Steph had great communication skills and is a great person to have “first contact” with - friendly, engaging and accommodating. Steph is a real asset to your company and an absolute role model for all Waitrose employees. Well done Steph and Team at Swaffham.

We often visit the café for breakfast and lunch. It is exceptionally good value for money and the produce, as you’d expect, is tiptop. Service is definitely with a smile and staff are always polite, chatty and helpful.

Excellent cafe. The older man that serves you is a credit to Waitrose. Makes you feel welcome and wanting to return. Always a happy face. Clean and.spaced out tables. Nice food. Cup of tea nicely presented in teapot.

Needed a drink and a bite to eat. As I’m gluten intolerant thought Waitrose would be a safe bet. How wrong can you be! I only wanted a toasted sandwich but was told that they never have gluten free bread, if I wanted it I’d have to buy a loaf in the store!! Unbelievable! It’s the only cafe I’ve been to where they don’t have a loaf in the freezer for sandwiches when needed. They could have gone & bought one. I finished up having ham, egg & chips which was awful. The chips were soggy & undercooked and the ham slimy & tasteless. Even the toilets were dirty!! You’d never be so badly treated in Asda!!

Such pleasant & helpful staff, service was definitely with a smile😁. The cafe area was very clean with tables well spaced. Breakfast was delicious, both the full English & bacon bap

I eat out a lot, or maybe I should say I used to eat out a lot. Am I the only person who is tired of paying out lots of money for either average, indifferent or poor food? When was the last time you were excited by a really great dish or experience? Which explains my delight at getting a well cooked breakfast with quality ingredients at Waitrose cafe in Swaffham. It was better than expected and so I was happy. No wonder so many restaurants are closing, they’re just not good enough.

My wife and I use the Waitrose Cafe at least 4-5 time a week spending about £40 per week it's been a great meeting place with excellent service from their staff. Now however something has gone badly wrong there is inconsistency in the range of food on offer and something which we bought on most visits were their plain buttermilk scones which were lovely now however they have become unedible they are over cooked and rock hard, I have complained on numerous occasions and nothing is done about it. Why do they have so many managers and supervisors when they never come forward to sort things out, then to make matters worse this year scores of customers turn up to find the cafe closed supposedly for maintenance 3 times this year on busy Saturdays without any previous warning, really not good enough and just think of the lose of sales amounting to £1000,s of pounds if this continues the quality image of Waitrose be destroyed forever.

A quiet and rainy Sunday afternoon so not busy but despite that virtually every table covered in dirty cups and plates. Nothing vegan to eat at all. Truly awful.

Trip to Norwich to the NNUH and called in for a bit of shopping on the way home.The guy on the counter was pretty calm with a rude customer in front of us.

Popped into the cafe with my husband whilst shopping. Initially served by a male member of staff, and I ordered two pots of tea and two fish finger wraps and fries. Got the tea, and then he handed over to another female assistant, and asked her to complete my order. I repeated the order, and firstly she brought cups, holding them with her thumbs inside the cups, which I asked her not to do. I then paid, looked at the receipt and no fries listed. I asked again, and she said you didn’t order fries, whereupon the man waiting behind me said “she did”. She then walked off, without any explanation or apology, and I went to sit down. The wraps and fries came, the fries separately served in a paper wrap and tub. The wrap was dry and hard, and there were two fish fingers, one and a half in each half of wrap. The fries were cheap frozen fries, undercooked, greasy and soggy. Most of the meal was left. The tea was good. All in all, a very poor lunch for £15+ we paid . Not recommended.

Excellent newly presented presentation superior to previous experience, meat content high, veg fresh well put together

This restaurant / Cafe can be judged by who on duty there. When it's staffed by youngsters nothing is available or the kitchen isn't working yet. When the elder staff are on duty the place is a pleasure to go to.

The food in Waitrose is excellent but sometimes later in the afternoon they are left with little choice as so many people eat there for lunch. The only fault is that they can be very slow at serving but if you are not in a hurry it doesn't matter as you can sit and read their wide selection of newspapers.

My first breakfast at a Waitrose and quite good it was. The staff were friendly and in fact wanted to engage with the customers and have a laugh. I ordered the big breakfast costing £7.95 and with 2 rashers of bacon, 2 sausages, fried egg, hash brown, whole baked tomato, beans and toast was reasonable value for money. The coffee is good too and the cafe area spacious, bright and clean if a little cold (the air conditioning was blasting out cold air on a day when the car thermometer was at 3.5 degrees!

Not a lot to say really, as it is the sort of food and service that one would expect from Waitrose. Always clean, moderately busy but relaxed atmosphere.

This is a good stopping off point on a journey. Large car park. Breakfast is good - there is a choice of things to eat. They don't do gluten free bread which is surprising as they sell it in store. You can buy it in store and bring it to the table but they won't toast it for you. I wish it was a fraction warmer in the cafe / on all our visits it has been a bit chilly! Clean and friendly staff. For a supermarket cafe it is quite acceptable.

You cant beat a Waitrrose cafe! They all are the same from one store to another. Same menu as Cromer and Peterborough Waitrose! Good food, nice coffee and friendly staff.

I have eaten at this place lots now as go there for lunch most months when I visit family. The service is pretty poor at times, missing bits of the order and food taking ages to be delivered. They never deliver all meals at the same time either so normally we all eat separately which is a bit of a shame. Convenient though and good disabled access. It is counter service and i always have to que for at least 20 minutes to place an order.

So Waitrose stopped the free coffee then you paid for that and had a meagre choice of cake or soup free. We went in today and now you pay for a coffee then get a meagre choice of half price cakes! What is going on? Not impressed at all. In addition the tables are never cleared or cleaned quickly enough. Very poor Waitrose!

Hi, I regularly pop in for a breakfast but sometimes just a coffee. All the team are polite especially when they are being quizzed over why the coffee is not still free. In particular the more senior gentleman always acts with great decorum. Good team

A good value cafe with a good menu on offer. Excellent staff. Located just by A47 with good parking facilities.

As usual, no free cakes. The free coffee was very generous, but perhaps Waitrose should have had the courage to just stop it and not offer free cakes if they were not going to be suppled

Stopped off for a bit of lunch with a friend. Had a ham and cheese toastie, it came with a bit of greenery on the side. I ordered a pot of tea too, which thankfully was free with my Waitrose card, otherwise the two bits of bread with ham and cheese in, along with tea, would have been short of £8! The free hot drinks will be ending soon, although you can still get one with a refillable cup, but I think I’ll be nipping to subway in the town where a cuppa tea is cheaper.

Amazing lunch although off the breakfast menu , flat mushroom/ poached egg / avocado / humous/ rocket. Fantastic combination , with the most helpful friendly staff . The gentlemen doing the till what a lovely friendly person with chatter and couldn't do enough - full five stars Waitrose cafe

This is an ordinary Waitrose store, conveniently situated just off the A47/A1065 junction at the north end of Swaffham. Hot snacks can be obtained, as well as sandwiches, baps, cakes, biscuits etc and hot and cold drinks. Unfortunately it was dead on lunch-time when we arrived, and waiting in the queue took nearly as long as it did to eat the snacks we bought (which were nevertheless imaginative and of good quality). For My Waitrose cardholders the normal free drink applied with the snack paid for. As we had tea, presumably the paper cup policy did not apply. Size would make it a bad place to go on Easter Monday, for example, but otherwise it is a useful place to note.

Quick coffee after shopping! Absolutely gorgeous coffee, excellent customer service. Shall return very soon.

For a supermarket, the food is lovely!! Can’t fault it, cooked fresh and decent sausages! Staff are always helpful and friendly. Will def eat here again!

We often go to Waitrose to shop and occasionally take advantage of the free coffee. Some weeks ago we went in for a shop and spent about 150 pounds or so. We asked if we could sit in the cafe and have our free coffee in a mug rather than paper cup. It seems the green thing to do and prevents yet another paper cup having to be disposed of. We were told that it was not possible because so many people were abusing the free coffee that it was now policy that you have to have the free coffee in a paper cup unless you buy a cake. Well we had spent 150 pounds considerably more that the cost of a pastry. Waitrose would be better dealing with those abusing the free coffee than dealing with customers who spend a lot of money in its supermarket. Net result we no longer spend 150 pounds a week in Waitrose and go out of town to do our shopping.

You're old enough to be driving up to the Norfolk coast for a break, and middle of the road enough to stop at a Waitrose cafe. But have you ever wondered how it will be when you are really old? Look around, no-one here is under 70. If you are 80 and fancy a nice coffee and a pastry, this is the place to come. This is the future, your future. And that's if you're lucky.

Nice clean cafe with good choice of food. Breakfast also bit different to the normal eggs and bacon.

The cafe is on the front corner of the Superstore so gets the light from two aspects and as such is a clean bright and welcoming environment.

This is a good stopping off point on a journey. Breakfast is good - there is a choice of things...

Always a welcome stop after a heavy shop. And, before we moved to the area, we always stopped off here...

Conduciendo por Norfolk sobre la A47, hacia el final de un largo viaje, necesitábamos un descanso, pero no quería un enorme desvío. Este Waitrose reune los requisitos. Al lado de uno de los cruces de doble calzada, está a sólo 2 minutos en coche de...

Hoy para algunos llamado refrescos ligeros muy servicial personal tenía tarta de limón y café con leche grande llovizna muy agradable

Tuve ayer el desayuno como nuestro poder estaba fuera. El servicio era rápido, el desayuno estaba bien cocinada y presentada, la única decepción fue que el bacón grasiento. En Waitrose que esperas bacon volver a igualar la calidad del resto del desayuno

Service is slow -sometimes because of the staff on duty, as some are much better than others - but mostly it's the customer cretins who queue up and can't decide what they want to order, and when they do decide, the ask questions about where the produce came from, and then want to know what a Waitrose card is, and how it is used and what the weather is like in Pentney. The most common comment heard from customers is "FFS" Very expensive but OK if you shop there and use a Waitrose card as 30 pence for a large Americano is about the right price.

Después de las compras, decidimos almorzar en la cafetería, teníamos el pollo, tocino, queso brie + patatas fritas pan plana pesada. Todo estaba delicioso, caliente y recién hecha. . El personal siempre es amable y servicial, llevando mi bandeja a nuestra mesa. . . Recomiendo este café encantador. . Café delicioso.!

Used this café many times over recent years. The staff are always friendly and helpful considering what they have as working conditions - always busy. Orders taken at the counter then have to be taken to the kitchen while queues build up. The choice of food varies very little when considering this is part of a Waitrose store with a vast selection of food to choose from to provide for customers in the café. Often been there when very little choice of snacks but has improved recently. Comfortable seating area and again endorse really great staff.

We stopped on the way to Melton Constance, Norfolk. The staff were good and the food choice varied. A great 'stop off' place!

Food always seems ok but the service is.so.slowwwwww. Food comes out quickly from the kitchen but the wait to get to the counter is dire.

We often call in to buy our groceries & take advantage of the FREE coffee. There is a selection snacks available & you can have a full english breakfast & a good selection of lunch choices

When shopping at Waitress it is a good idea to allow some extra time for a delicious breakfast in their cafe. The staff are friendly and welcoming, the choice of breakfast is wide, the room is very pleasant, being full of light, even if the view is off car park in all directions. The coffee is very good indeed, and there are free newspapers to read. What more could you possibly want??

The last two visits to Waitrose Café have been disappointing.The main issue is that it is always freezing cold in here !The majority of customers had their coats on, some also kept scarves on !!You should be able to remove outer clothing, and relax in a warm and comfortable environmentThis café attracts all ages of customers, my Mum and partner are pensioners and the temperature endured was unacceptable.We mentioned how cold people were to a member of staff, and were told this was due to the amount of windows in the room.This is a poor reply. In the summer air conditioning is blasting out, so why, in a newly refurbished café are paying customers expected to be denied adequate heating.We won't be visiting again for a while, even our toast was only toasted on one side, not what you expect from an organisation of this calibre.I hope the restaurant manager takes steps to deal with these issues.

Free coffee as a card holder & only need to pay for my cheese scone. A snack I hear you say; by actually a very late lunch.I ask for marmite, the perfect accompaniment and yes, that's no problem. Then I'm asked 'Would you like it warm?' Well yes, and so a cheap snack became an event. Bravo Waitrose!

OverpricedSandwiches have absolutely no tasteThey have limited cooking appliances so how can they cook anything decent worth eating?

Here yesterday for lunch, decided to have soup, potato and leek, it was horrible very disappointing, my husband had a toastie which was lacking the filling not a good lunch

I have to declare an interest - I've always been a great Waitrose fan both as a customer and a supplier. Still it was an added bonus to find a good sized branch with its own cafe in Swaffham, in the middle of the area we were searching on a house-hunting trip. As a result, this became the standard pit-stop for lunch . Waitrose's hot food offer is fairly standard - a curry, a burger, a fishcake, a salad etc, but the bonus is always Waitrose quality. Desserts looked really fresh, too

Not enough choice on the menu even when compared to other waitrose branches. The Norwich café is much better.

The staff in this cafe work unbelievably hard, and it seems many people forget that they will do whatever they can to provide the best service! Also people forget this is a supermarket cafe, if you want a posh Michelin star meal then go to a restaurant. The way I was treated by staff was amazing - they were friendly and willing to help... what more could you want?? Some of the staff may be younger, but why should that burden them?? I've never been served without a smile.

There isn't enough to choose from n the menu, really disappointing. Also when I popped in they refused to even serve me a tea cake as they said they were closing soon- they had an hour! How long does it take to toast a tea cake?! But they had enough time to chat to their friend on the shop floor.

The service was very poor. Young staff with little care. My wife ordered a coffee at which point the girl behind the counter then drags a cup over the dirty counter with its rim facing down. The food was average. We used to love coming here for breakfast. Now we will go somewhere else.

Ok so there is no hiding that this is a supermarket cafe, but it is a very good one. The staff are helpful and friendly only losing a circle on the queue that can form. The food is much better than you would expect from a supermarket cafe and the children's menu is inventive. There are quick snacks, tasty cakes, great breakfasts and at a sensible price.

We stopped in for a drink after shopping, and found the cafe busy, a bit noisy, but clean. There are a few tables with comfy chairs, but most are of the school canteen variety, giving it a bit of an institutional feel. The overall atmosphere therefore was rather average.The offerings at the counter were rather limited, I felt, for a cafe in a leading grocery/superstore. There were no gluten-free offerings, and the breakfasts on offer were rather standard fare.The hot chocolate was rather good, and fairly rich, though the cream seemed processed and the marshmallows of the basic sort. Again, a little bit of a letdown, from one has come to expect from Waitrose.All in all an average, if convenient experience.

The food is good. Keep an eye out for the dish of the week... Avoid the scampi and chips, it's boring, not very tasty and over priced. Staff are lovely though!

Stop here for a stop midway, The staff are always a pleasure, the food quiet good and reasonably priced.

Staff ok, although as a lot were students (I visited on a Saturday), they weren't overly confident but they served me OK. Hot chocolate with cream etc was lush! Great selection of pastries although a bit pricey

Oh my, what a great shop for Xmas..baubles and stocking fillers. Went for a lovely hot chocolate before driving on. Very clean, spacious, pleasant friendly staff. I felt the cafe was lovely and simple with a good temperature

I walk with a stick and the cafe staff always offer to carry my tray. That's the good news. Bad news is as already reported - dirty tables, tired looking pastries/cakes, etc. The main mystery for me is why, when there are 3/4 people behind the counter, the service is so slow? Come on Waitrose.

Friendly efficient staff, free wifi and newspapers. The coffee is good even if you had to pay full price for it

My wife and I often stop in after shopping and the cafe is always busy. The tables are very clean and well cleared away too. The staff are also very attentive and helpful too.

With the John Lewis-Waitrose name you'd be entitled to expect this to be very good.....but it isnt. Poor coffee and not enough staff around the clear the dirty tables for queueing customers. Really dont think we will bother again - better places in the town centre.

Waitrose is a great supermarket and to have one locally is a bonus. This cafe however lets the entire store down. I echo the comments of others about the cleanliness and and tardiness in clearly tables. You often see waiters taking food to a table and walking back empty handed passing dirty crockery enroute. The food is generally good, although the pastries are over priced. Despite enjoying a free coffee if food is purchased, if I look in and see uncleared tables I do not stop. It is amazing given the level of similar comments that management have gripped this issue!

We have visited this cafe several times after shopping, and it's quite common to see several tables with dirty trays, crumbs etc. There is no self-clearing area but the staff don't seem to stay on top of clearing tables fast enough. This visit was our first since the renovation, the cafe looks nice and bright now but alas we still had to search for a clean table - in the end we sat at one that had been cleared but not yet wiped. This was at 11am, the cafe was half empty, and they were not at all busy.I asked for an Americano and a Latte. The Americano was not piping hot, with no crema, and to be honest tasted like a strong filter coffee. I did check the menu board afterwards and they don't list an Americano, just 'Coffee', so perhaps that's what I got but they should have said so when I ordered. The latte was very, very strong, and the foam on top was completely coffee-coloured so I'm not sure how they make it.The menu offers two slices of toast for £1.75, with butter and preserves. I asked for this but only one slice of white toast and just butter, no preserves. I emphasised just one slice (I was quite happy to pay the full price). The plate arrived with two slices - not a huge problem but just a waste.The salmon and cream cheese bagel we also ordered was absolutely delicious and almost made up for the dirty tables and awful coffee... except no, it didn't really.

We ordered two half breakfasts with sourdough toast, and two coffees.The breakfast was attractively served upon large bowls. the Bacon was perfectly cooked, as was the eggs and sausage. No Frills, just a very basic product, but well executed and hot and delicious. Supermarket cafe food, but decent quality products. the cafe was full, busy, and looked as though it was well supported on a Sunday Morning

Difficult to find a clean table on this visit and had to move dirty dishes to one side. These were still not cleared before we left. Need more staff? If you have a 'free' drink in the cafe it is necessary to buy something to eat which is fair enough but there is very little choice of cake and biscuits and these are not replenished. A nice pot of tea ... but please improve the cafe Waitrose.

We shop here every week and have a light lunch here every so often, usually one of their delicious flatbread concoctions and a cake. Food always pretty good but service far too slow, as is table -clearing. Does anyone from Waitrose ever read these comments from customers? I feel probably not as service and clearing tables do not show signs of having been given any further thought. Get to it Waitrose and speed up and show us that we, the customers, matter.

food good try it you will like it coffee good staff nice tables could do with being cleared more often every time we go in there the tables need clearing and cleaning

Very often very busy. Difficult to get a table as people hold them before ordering. I had a breakfast this week and the bacon was far too fatty. My son isn't really a fan of the lunch boxes but that's all he can safely have due to allergies. Staff very friendly. One offered to take my oldest to the bathroom as I was on my own with two and one was strapped into a highchair stuffing his face.

the food here varies, on my last visit the fish pie was thin and very bland it lacked any flavour and come to think of it much fish. The service can be a bit cool, and on the day of my visit extremely slow as they were dealing with the customer before me I don't know what was going on but I felt they could have summoned another member of staff to deal with it. As I say the experience varies with each visit which is a bit off -putting and does cause one to give it a miss at times.

we go to this coffee shop and food store once a week and enjoy lovely food and drinks.if you have a waitrose card you get your coffee with real cream free saving you £1.95p.i have a milkshake and my friend has a coffee and we have a almond pastry each.all this for £4.10p. and Monday to Friday if you spend £5 or more you can get a free daily mail.the only downside is that the queue can take sometime to go down.as someone else has said that the tables need to be cleared a bit quicker.

I use this cafe quite frequently & usually find the tables are cleared & wiped down but today it was bedlam & tables left in disarray. Shame as the pancakes were tasty. Waitrose please take note.

Waitrose offer a no brainer and good coffee. Spend £5 and get a free coffee/tea and a free newspaper. Almost covers the cost of your purchase! The coffee is good, but if you wish to sit in the cafe you must also purchase an item of food.On our reckoning, spend £5 and free coffee at £2.15 then a free newspaper - £1.40 for Telegraph translates to expenditure of £1.45 on the £5 purchase.Waitrose is Waitrose - you love it or you don't. At least it is consistent in England.

i have used this cafe on a regular basis for coffee and meetings and i must say the staff are great but so many silly rules no bacon rolls between 1130 and 230 WHY does not take 5 seconds to prepare, and Now its 3 slices of minute bacon from 5 WHY but price is still the same..all rolls and sandwiches come un buttered WHY...im not a great lover of costas but even they put waitrose to shame..dont expect waitrose care as they are always busy..

My husband and I visit this café for lunch about once a month where we meet our granddaughter who works nearby. Today I was delighted to find a number of new salads have been added to the menu for the summer. I chose the lemon and garlic chicken with humous and Persian inspired salad, it was delicious and plentiful. My husband and granddaughter chose another new addition to the menu, the seasalt and black pepper chicken sandwich with chunky chips and were extremely pleased with their choice. I agree with others that it is quite expensive for a supermarket café but the quality and size of portion balances this. An added bonus is that the ladies toilets are immaculate.

Really enjoy my mocha most days in the cafe but you have to get passed the most rudest lady I have ever encountered in a retail establishment. Such a same I have stopped going in when I see here, unfortunately I thought she wasn't here today and then she turned up at moment. Walked behind the counter and looked at me like I was pooing in the mouth.

Being a Waitrose café the interior is very stylish and the cappuccinos are excellent - some of the best around. Unfortunately the service falls below expectations. We go mostly at weekends and often the tables are not cleared for some time. They have sometimes run out of utensils as well. The toasted teacakes - a café staple, have usually gone within two hours of opening and lately the croissants too. We tried the pastries last weekend (as they had run out of the above) and these were decidedly average.

What a treat the ideal way to shop and either have a coffee and cake or lunch and shop or vice a versa. Good quality food friendly service at a reasonable pice.

We often have a snack and beverage before we shop in this lovely café.Staff, food and service always professional and perfect.Café is clean fresh and always relaxing. Plenty of newspapers and magazines to browse at your leisure.A pleasure to shop and dine here.

Came for lunch. Was looking forward to some hot chips. What I got were lukewarm microwave- reheated chips! Asked for a glass to pour my diet coke into but was refused. I sat at a window table but unfortunately the kitchen door was propped open so was very noisy as the staff were calling out, joking around and throwing things to each other!! Very unprofessional!! Value for money is poor - why charge double to other supermarket cafes? Staff are slack on clearing tables - if you can stand around in the kitchen talking then you have time to clear the tables!!!

Always good and the place to leave your partner reading the paper over a cuppa or share a meal before the task of shopping. The new brighter cafe and layout is better than the old one. During holiday periods the cafe ought to be open later as the store is. I pretty sure it doesn't take an hour to clean up. i have worked in top restaurants and with the right routine, you can be out in half an hour. Worth considering. We travel a great distance to shop here.

We pop in here regularly when out shopping. Usually bump into someone we know. Recently modernised and has remained quick and efficient. Meal of the day sells out quickly. Perhaps a little more variety including vegetables and meat.

My husband and I have been customers in the waitrose café for many years We travel from Hitchin herts to Cromer roughly every other weekend and have always stopped here for our breakfast and up to a couple of weeks have enjoyed this BUT on the past two occasions have been offered breakfast in a BOWL we accepted this this first time but it was so clumsy trying to cut sausages etc. We asked for an ENGLISH BREAKFAST on a plate and was told there were no plates. Spoke to the Manager who was most helpful saying that this was the norm now, he however did manage to find a couple of plates but will think twice about eating in there again .

Sad to say that having been a longstanding customer of this cafe, the new well planned and improved appearance is not carried through in the service.The delays in service are not improving and result in warm not hot drinks once you get to sit down. The service process is laborious and not well thought through to ensure a speedy transition. The food has a new style of presentation. Remember to ask for sauces etc as these don't come on the table and you can be up and down to a communal area to get simple things such as a sugar cube. Come on Waitrose, the quality of food is good but you need to give the complete package.

We enjoy having a good cup of coffee In the cafe, the food seems a bit expensive, so we stick with a shared cake.

It is a convenient place to visit with small children on journeys from Surrey to Norfolk. Food is suitable for them and we have options which we like too.

Good to find a Waitrose on the edge of town ..usual wide allies of good food and small but cute cafe to recover from supermarket stress

Very accessible cafe for pre or post shopping. Can at times be very slow service however. Staff are busy but may be short staffed and need some 'time and management'. Tables need to be cleared more quickly, especially at busier times. Love the mini shortbread biscuits!

On a recent visit I was faced with a long queue awaiting service. When at last (over 10 minutes), I was served, the order was incorrectly taken. After two attempts this was rectified. Then with approximately 16 tables within the Café, 7 had not been cleared after previous customers. After eating, I complained to customer service, but my comments were treated in an offhand manner. Was this just a 'one-off'? No, on a further visit a few days later, the situation was similar. The only improvement was there were only 6 tables left uncleared.Turning to the food, this was satisfactory.