Waitrose Cafe Chandler's Ford in Eastleigh

Always good coffee and food with friendly service.

Staff got food order wrong. Cheese and ham toasties missing the ham. When pointed out, it was met with a tutt and sigh, and I suppose you're going to want a refund. Ordinarily no, but with that attitude yes!

The best thing about Waitrose is the staff. I don't shop here anymore, so just called in for a drink. On a grey rainy day, it's a rather grey and chilly environment to sit in. ☹️

Black coffee was overpriced and of poor quality. It wasn't actually black more brown.

Service was a bit slow but tea was nice

The new cafe round the corner was fully booked (Saturday lunchtime) so we tried here - but wish we hadn't. Ordered two Welsh rarebits, paid and sat a table. After a while someone came over and said they only had one left so we changed the second to a cheese and ham toastie. After an eternity they finally came - the rarebit was flat and just tasted of melted cheese with a bit of ham - no flavour. You would think at Waitrose they would use decent ham but no, the ham in the toastie was just the thin, processed type. We left distinctly underwhelmed and won't go again.

Very good prices. Especially the kale.

Always space. Good selection of food and beverages

I always feel slightly unwelcome here, and it's incredibly overpriced.

Nice small cafe. Selection of cakes and snacks. Nice atmosphere.

It was mid-afternoon so,perhaps understandably, there were no fresh sandwiches left. Not much left to chose from ie only one slice of cake left. The cutlery etc was clean. The soup was ok but not enough butter with the bread. The cafe was chilly. It could be so much better.

Always a great place to grab a coffee and a snack.

Quality products, excellent and very helpful staff. Clean and bright shop, with modernised wine department. A very good cafe starting with breakfast and then meals/ snacks throughout the day. Very clean toilets. Large on site car park and very busy at times

Always a little cold when sat down and stationary, so worth a coat or similar. Staff are excellent as usual and food always good. On this visit I had the curried soup. Full of flavour and I always want more the one portion, so tasty!

Had a lovely coffee, and the young girl serving me Katie, was so lovely and helpful, and happy, she commented how lovely it was to meet a friendly customer, I was really chuffed. Staff are so helpful too. Fantastic shop xx

Fabulous, courteous service - it was as if nothing was too much trouble.

Cold, cold, cold, the place, the drinks and it was very slow service!!

A bit more scrambled egg on my toast would be nice but other than that I was very happy with it spot on.

Lovely soup and coffee and people 😋

Coffee not bad, now my new coffee shop in Chandler's Ford rather than Costa as its easier to park, cleaner seats and coffee is just as good

Dry food and imited food options. Terrible cappuccino, I literally left it there. Quite dirty. Very disappointing.

There is a good place to take a break.

Great store, very clean and well organised. Good choice of stock and nice displays.

Nice selection. Can be busy. Always stocked well

Very nice store. Clean, tidy and friendly staff.

Not a nice experience shopping today 9 am at this grocery. I have a discount voucher from Waitrose , I hand in one of them to the counter lady just enough for me to get the discount but she didn’t scan it but then asked me to give her the whole booklet , she took another 2nd voucher She scan only one of them and put those Two voucher on her drawer. Upon seeing that, I said I’m sorry but you’re meant to get one voucher only, she didn’t return it back to me and she answered “ because we are nice that’s why I’m giving you a good discount”’.. woaahh! I was shocked! What a cheat Big Liar. I have complaint this matter to the reception, they said I was right upon checking my receipt , they said they will speak to the counter lady and sort it out. ..We’ll, take out experience today was really Bad , this lady counter was dishonest and no guilt , it’s just so embarrassing, So sad.

Rather expensive but great products and ehelf are well stocked

As usual, they sell very high quality produce. This store is not as busy as others and parking is rarely an issue.

Always clean and plenty of stock, staff very helpful and lot's of products for all budgets

Very helpful staff. Clean store. But not a very good selection. selection. It's OK to pick up a few items. But too expensive to do a full shop.

We dropped in to The Kitchen for a quick breakfast of coffee and croissants and were not disappointed by the quality of food and the friendliness and efficiency of the staff. My only complaint is the temperature in the cafe - probably around 15/16°C. Brrrrr! This is not the first time we have experienced it so cold here - it's the reason we stopped coming here regularly.

Good sized shop , unfortunately got there late on the day and most of the fresh stuff gone . Managed to check out the cafe ( the kitchen)

The cafe area is clean and spacious.

Bright and clean, often with good bakery reductions. The QuickCheck app to scan as you go works well. Good cafe too

It's Waitrose, what more needs to be said? This branch has a large carpark & customer toilets. It also has a fresh sushi bar & in-store bakery.

Lots of empty shelves, think we're going to have to get used to this. Yet again no coffee that's on my My Waitrose offer! Nice wine tasting!

Useful for more obscure items,but expensive if buy your whole shopping list

I’ve just arrived back home from shopping at my local Waitrose and I’m really upset if I’m honest. I have been followed around the store by not one but two security personnel! They made it quite apparent by trying to make eye contact and both passing me by in every isle I walked. I felt intimidated and embarrassed because it looked to me as though the staff around me and customers saw this also. I’ve injured my leg so decided to lean against a trolley and slowly walk around the isles to do my shopping. I’m a man in his 30s, I own a Business locally. I’m grasping for reasons why I would be treated like I was stealing. It’s outrageous as I would never dream of this. I’m not retired so perhaps not your average demographic of customer. However, I find this treatment to be totally out of order. By the time I had got to the till to pay for my shopping, the security guard stood with his arms crossed staring at me whilst I packed and paid for my shopping. By this point I was very upset about how all this had made me feel. On my way out of the store I asked the customer service staff what there names were. (Steve) & (Toby). Toby was the one who stood and watched me whilst I paid for my shopping. I shop frequently at Waitrose in Romsey and John Lewis in Southampton and I haven’t had this issue in those stores before. However, this isn’t the first time I’ve had poor or rude service in this store. I’m pretty discouraged , embarrassed, disappointed and quite frankly upset. I will never be stepping foot in that store again and I will be rethinking the great customer service experience that I thought your brand had.

Shame on you Waitrose. Young lady Big Issue seller standing NO WHERE NEAR your store entrance and doing no harm other than trying to make ends meet and a middle aged male grey haired member of staff seems to be hassling her to move. Sure at Easter - time of forgiveness - would have been better to give her some help. Lost my custom.

Not the biggest Waitrose around, but generally has everything on my shopping list. Located in a nice area with a good variety of other shops for bits and pieces not stocked.

Reasonably well stocked and not too crowded. Prices starting to rise and a shame the newspaper offer has ended. Still good though.

Lovely and helpful staff, fantastic range of produce/products (fresh and off-the-shelf). The cafe and sushi extra are awesome!

The new vouchers are very welcome!

As always good selection of produce nearly all in good supply. The Valentines Meal Deal good value.

Quintessentially the Waitrose experience - ample parking, courteous and helpful staff, wide aisles, lovely array. Simply enjoyed. If only we could convince them to reduce their prices a touch, we would guarantee we wouldn't shop elsewhere again. Nothing to fault here.

Not too busy good range of goods and a couple of good offers on things I use

Free car park although no proper bike parking spaces. Shop now has a proper 2-way entrance, quiet enough inside.

Good selection, some items are pricey, but if you have a look around there are some bargains too. Have found the self life on the fresh veg is poor and go off very quickly, as for the meat products, my family like them. Food bought here doesn't go to waste in our house as its consumed quickly. There wasn't much to choose in the veg section as the buckets were empty. So had to go somewhere else to shop for veg.

As expected, perfect shopping experience

The prices are often over the top but they do have a few nice different items.

Great store and staff. Great range of stuff. I like kimchi, kefir and kambucha. All here. Great range of whiskies and other tipples. Only downside is the price. 😊

Friendly and helpful staff. Shelves always stocked up.

Great place for quality products

Waitrose was reasonably busy when we arrived today. The fish counter was closed due to an measures beyond Waitrose control. One thing İ have noticed is that there seems to be more gaps on the shelves than usual. Maybe the lack of lorry drivers is taking its toll on supplies. But everything we wanted was there. The staff as usual were working hard to replenish supplies and the store always looks clean and we'll maintained. İt will be even better once the cafe opens again. Waitrose always gets blamed for high prices, and you do pay more for quality, but there are some reasonable prices around the store. We were happy with the prices and items that we bought. Being a Waitrose card holder İ also got a free Sunday paper. That is appreciated. All in all a store İ will return to again.

I love Waitrose Chandlers Ford. It’s clean and bright and the staff are lovely , always a pleasant experience.

Can be a bit busy at times but that's only because it is a lovely clean shop with helpful staff and great stock. Their range of cheese is excellent. It has a large car park including a multi story round the back. It also has customer toilets and a cafe.

Top service. Top merchandise. What more can ask for?

FIVE STAR CUSTOMER SERVICE. WONDERFUL VARIETY OF PRODUCTS. LOTS OF ORGANIC PRODUCTS..

Well managed store with a sushi counter which we love! Never too busy, plenty of parking and quality groceries as expected from Waitrose

I’m still feeling unhappy about how I was treated today, Thursday 14th May, by a member of staff whose job appeared to be overseeing the front of shop. This member of staff was rude and insinuated that I had not paid, or had missed paying for my lunch, which I had purposely not packed in my shopping bags. I was embarrassed by this suggestion, especially as I had just spent £98.00. Just not sure what she had been hoping to achieve by confronting a customer in this way?

Always a pleasant experience although the car park can be a bit hazardous at times (4x4 drivers mainly)

The blonde women in charge at the front was so incredibly rude I would never come back here because of how awful she was. It is so sad when people feel the need to treat people so blatantly rude. Have a little patience with a mother of 3 at check out! Not to mention the masks covering our faces and blocking our mouths from seeing or hearing one another is stressful enough which is why she was practically shouting at us because she couldn't hear me responding to her request. Disgusting and despicable behavior from whom I assume to be managing the store!

Lovely local Waitrose, with a bit of everything and lovely fresh bread every day. Very helpful staff.

Same excellent customer service you always get from Waitrose. Not the largest supermarket in the area, but still a good size with everything you need for a weekly shop

Always good safe shopping Good half price bargains

Shame that you cannot pick up and pay for other purchases at the same counter

Popped in for a few bits and got everything I needed plus a few extra bargains.

Light shopping and a Click and Collect item from John Lewis. Charming staff and excellet service as always.

Very much more expensive than other supermarkets, no better quality and less of a selection than the local Asda nearby. The fresh bread is better though and it is easy to find Greek olive oil.

The store seemed very crowded today with more staff than customers!

Always a pleasant experience to shop at. The store is always clean well laid out and friendly.

Great quality has you would expect from JLP. Friendly, helpful staff. Plenty of social distancing. Everything cleaned between customers. Great, thank you.

I asked waitrose if they would consider turning off thier lights at night to help avoid more light pollution in the area and they did. They listen to thier community and provide a great service.

Shopped yesterday and as usual the staff, especially at the checkout were great, and on these grey days amidst this lockdown they go the extra mile, they kindly handed out small bunches of daffodils to brighten our days. Thanks.

Excellent click and collect today, everything that I'd ordered was ready for me to pick up. would have preffered a open air pick up, than having to go inti the shop.

Lively selection of products, found everything I needed. Staff and very pleasant

I like using Waitrose because I believe you go the extra mile in these difficult times. Quality , service, availability , Covid secure as it can be However I keep having problems with using the hand sets and have been having rescans since October. This may relate to having had my cataracts done then and me not noticing that something hadnt scaned properly. Which I accept absolutely but every time ? I am about to downsize and will be moving to use the Winchester Waitrose. I do hope this problem will not continue . I totally accept that every now and again a rescan is necessary and at 70 I may have bad days but not every time . I was sometimes shoppi g for someone else too so trying to keep the two separate ie manual scanning her smaller shop . And handset scanning mine may have confused the till . This is not criticism just it is getting a bit annoying

Good levels of social distancing and care towards customers.

Service, quality and choice of food excellent. Very impressed

Easy parking, nice shop, social distancing in place..

Always excellent service and the store is a delight to shop in.

Always a pleasure to shop in Chandlers Ford waitrose, nice clean store, offers clearly marked and currently following all covid 19 safety measures.

Best Waitrose I have ever been in

Excellent service, polite and attentive staff

Great selection, modern, good service.

Larger Waitross than most, butcher and fish counter is excellent. Shop is well stocked.

Always has helpful and friendly staff and keeps most of the things almost always in stock.

Could have had a larger barbecue selection

Great friendly supermarket, very pleasant staff, plenty of parking Covid 19 provisions. But as always very expensive.

Well done Waitrose, was a safe place to shop in

Very helpful staff during this pandemix

Quality, service, stock levels excellent.

Excellent variety of products to choose from, and really good quality. It's a must for me!

So far I received poor service from a very rude store manager. Tin of mackerel fillets only half full with 2 fillets in. Bag of fresh lettuce which was rotten at the bottom. Expensive Waitrose beef casserole with no beef. 4pint skimmed milk with a damaged top which poured out all over myself and floor at coffee station to which staff just walked past and refused to help !!!!

It's Waitrose! What else needs to be said? 😊

Great staff & brilliant sushi counter

Lovely staff, well laid out floor markings for social distance, pity a more minority don't look down!

I have just come back from shopping at chandlers ford I have to commend the manager and staff at the way they are managing shoppers and the wellbeing of all an enjoyable experience

It's always busy with older people who can't park a car

Good amount of parking. Nice selection of shelf food. Unfortunately very limited selection of meats and cheeses now due to a huge waste if space being dedicated solely to sushi! Wine selection fairly poor unless you want to spend an arm and a leg. This place has gone downhill unfortunately.