Waitrose cafe in Stirling

It is with my upmost disappointment that if it weren’t for the price point of the items I would have thought I was in a Tesco cafe.

The first question we were asked was, are you having any hot drinks by an assistant, who then proceeds to make the coffee and teas. The second assistant took the food order and payment. Which meant the coffee and tea are cold by the time the meal is cooked and served. After getting a table I noticed we didn't get any milk and neither did our relatives. Once the meals arrived we were not provided with any cutlery, neither were our relatives or another customers table. The bacon was lovely on the rolls, however, we did not expect the bacon to be served on unbuttered, hard ciabatta roll (2 portions of butter were provided on the side plates with the bacon rolls). We expected the bacon to be served on a soft round roll, perhaps, it would be a good idea to ask what type of roll is preferred. The assistant did offer to bring replacement hot drinks when I pointed out the drinks would be cold when the soup and rolls arrived, when mentioning we had no milk, however, I didn't take her up on this offer, rather than creating a big fuss whilst out with elderly relatives. These are simple basics you would expect a cafe to get right. Therefore I would not visit this cafe again. Hopefully this may have been a one off day. I could only see two members of staff on duty.

a waiter named Michael who was ginger threw my food on the floor and told me to pick it up so not happy

Enjoyed the full breakfast and coffee. Newspapers were a bonus as well. Though the shop was quite cold on the day we visited the cafe was very comfortable.

As Scotland is a maily waitrose free zonwe for us in the North I expected more however this well used café is like all the rest with staff stuggling with demand and lots of pre packed snacks available for toasting and assembling.Good points are free 3 hour parking within walking distance of the High street,Clean toilets,,great free WI_FI and free papers although looks as though posh shoppers take them away aswell

Quick polite service. Eggs Benedict was distinctly average. Eggs were severely overcooked and sauce was like tasteless flour paste, probably good for wallpapering.

Aunque nací en el Reino Unido, no he vivido aquí la mayor parte de mi vida, así que encuentre los sándwiches y los pasteles 'preenvasados' abominables. Estoy acostumbrado a que me hagan sándwiches por encargo. De todos modos, no tiene sentido anhelar la buena comida. Pedí una de sus mejores tostadas de queso. Se veía genial en la foto. Oh dios, no pude comerlo. Crudo debajo, el pan era suave y empapado en aceite, el queso era horrible y era básicamente vil. Se lo di a mi compañero, que normalmente es un basurero humano, pero ni siquiera él podía comerlo. No entiendo por qué 'personal. No puedo hacer sándwiches aquí, pero de todos modos nunca más. Demasiado caro y horrible.

Nothing much wrong with food on offer but it is the slow service due to only one server behind counter regardless of how long the queue is and you know how long it takes to to produce a coffee from the barista machine. Plenty people moving about in the kitchen but the tables are not cleaned up quickly after someone leaves and I'm sorry the cutlery and sugar bit is not being topped up often enough . Lumps of sugar looks nice and swanky but the public don't always use the tongs and instead use their fingers . Yeuch!

The quality of food and drinks are good but sometimes you can wait a while . The staff are helpful and friendly. One of the better Supermarket cafes.

A great cup of coffee with a lovely cheese scone after doing some shopping in the store. Good service from friendly and helpful staff.

Dropped in for a snack whilst shopping in this small retail park, almost £5 for a toastier that was cooked and crispy on one side and merely warm bread on the other side, this was after waiting for 15 minutes for the staff to heat it up, staff were nice enough, won’t be going back.

We had a coffee and a pot of tea along with some chips and sweet potato wedges. Portions could have been a bit larger I felt for the price we were charged. Cakes looked nice. Tables weren't being cleared as quickly as the should have been.

We found Waitrose to be a great place to pick up takeaway during our visit to Stirling. It was a short walk from our B&B, and was perfect to come by at the end of a long day touring. We enjoyed the items like fresh salads and more that were packaged and ready to go. Combine that with an excellent selection of wines and beer and other snacks, and we had a perfect, and reasonable priced evening meal! It was also nice that there was a cash machine just inside and a self-checkout where we never had to wait.

Went here with partner , i was starving , ordered full breakfast and cappucino , partner had macaroni cheese , chips and diet coke £20.50 .. The place wasnt busy , half an hour later my breakfast came in a bowl .. yip in a bowl .. including the tomato which i said i didnt want at the till .. Ten minutes later came the mac cheese n chips .. breakfast was just ok , cappucino was 3/4 milk/foam and a little actual coffee .. Mac cheese wasnt the best and chips werent fresh .. Honestly best thing was the diet coke .. never again , live and learn

I reviewed this cafe once become in the hope that it would change for the better. It didn't. A couple of weeks ago they painted the dirty skirting boards but they are back to being as grubby as before. The bases of the tables need a good clean too. The staff try their best, but it is a management issue. They have also changed the rules and don't give free coffee at the tables any more. They offer a discount on a small range of cakes instead. Please, Waitrose, step up to the high standards your customers expect.

Good for a bite to eat. A bit slow, but worth the wait. If you call in and you have a “my Waitrose card” you buy a cup of tea etc and get a free soup, or sandwich or slice of cake. Excellent deal

Visiting for another try after various attempts at getting food served in a reasonable time. Epic fail. 45 minutes to reheat a cheese toastie. Well it might have been longer as I gave up and left. Last ever visit.

Great place to visit when shopping. Friendly staff, great coffee and good selection of food cooked to order and good variety of papers. In all “a great wee bolt hole”

El servicio más lento en un café que hemos tenido. Esto fue después de ir a la cocina y preguntarle a nuestras dos sopas. . . ¡Dijeron que eramos los siguientes en la fila! !

Absolutely dire today at lunchtime. Shambolic and slow service, staff dithering around looking clueless; the filthiest cutlery I’ve seen for a long time in any establishment. Our 2 soups and one toastie took so long to materialise, I began to think someone was out shooting the chicken for the filling. Not good enough.

30 minutes to get two bowls of soup and a brown roll... Says it all. Soup was obviously straight out of a tin and not that good. Trays and cutlery were all dirty. Overall not even close to what you expect.

Aside from the free coffee, this place also offers a pretty decent selection of healthy options, good choices of kids food and lovely soup. They've also always got a selection of papers to read. Downside - it's usually busy, it's not table service and you will probably need to queue, and sometimes it's a wee bit grubby.

With a large carpark this cafe is so handy when you require an excellent cup of coffee, and possibly a cake to keep you going

Stopped for lunch while cycling through Stirling. A wide menu allows for different choices for lunch. Staff were very helpful. Food was fresh and nicely tasting. High standards everywhere.

Only had a cuppa and snack very efficient staff, lovely looking main meals good atmosphere very clean

A very spacious and well stocked supermarket with courteous staff and a lovely cafe with comfortable seating. The only issue,as with other Waitrose's, is the queue to get your food.Whether this is down to lack of staff or customers who stand in a dream and then suddenly realise they have to pay is anyone's guess, but allow for this wait if you want to indulge - and it probably is worth the wait, particularly if you have one of the comfy chairs!

Llegamos a la tienda a 5. 30 el domingo por la noche para tener nuestro té antes de hacer nuestras compras. Éramos siete. Por desgracia, cuando fuimos a pedir que nos dijeron que no había comida caliente, el horno era apagado para la limpieza. Curiosamente habíamos hecho lo mismo la semana antes y tenía una comida super. Sólo puedo hacer la pregunta por qué. Era un equipo diferente, que quería terminar temprano? Ciertamente tenía la basura todas en una bolsa y sentado en un tranvía en la entrada a la cocina; no a los clientes algo realmente quieren ver. Y no éramos los únicos decepcionados. Quizás alguien de Waitrose puede explicar.

Siempre bueno para un café gratis (con suerte) y quizás una tarta. No rápido como un servidor pequeño pero una buena sección de periódicos

There is always a long queue for food and drinks, partners are thin on the ground and seem to change frequently so the coffee is never the same from one day to the next. As others have said, there are always tables waiting to be cleared and cleaned.I have also noticed that the skirting boards are in need of a good clean.We use this cafe every time we shop at Waitrose and I am offering these comments in the hope that positive action could be taken so that everyone could enjoy this cafe.

Nice enough food. They seem woefully understaffed and a bit disorganised. I use this cafe only because I shop in the store. Otherwise I wouldn't bother. There are usually only two people working here. They insist on taking your drink order before sending the food order to the kitchen. This means you get your cup of tea or coffee about 15 minutes before your food. It would be nice to get everything at the same time. It's usually busy and there are always trays with leftovers lying around. Such a shame as with a few more staff it could be pretty good.

Waitrose do good cafes and this is no exception and, coupled with a loyalty card, provides good value for money. Two gripes, which I think are more common than just this cafe: first that service can be quite slow, even with two people working at the front. Second, when it gets a bit later in the afternoon, most of the cakes, buns etc. have gone. On the positive side this probably means that the delicious pastries are fresh on the day, but the down side is that if you decide to shop a bit later, or even turn up for refreshment, your choice is likely to be severely limited.

Stopped in for soup,coffee and cake.No waiting to be served.Soup plentiful and hot and tasty.Generous portion of cake also.

Popped my car into National Tyres, & we went in for a hot drink, snack & a heat as it was rather cold. I had a cheese scone & butter with Earl Grey tea, my boyfriend had coffee and almond croissant. Very nice, it filled a gap but a bit expensive. Service OK but noticed a lot of tables needed clearing & the café was quiet. It's OK once in a while as it's pricey but I wouldn't go regularly.

Good selection of cakes and coffees available to sit in or take away. However when I ordered my reindeer cookie and coffee all of the staff walked away from the counter before I paid. I had to go find someone to serve me?!?There is plenty of seating available but it's pretty dirty. The soft chairs had good all over them and every free table had coffee cups and plate on them. I had to clear an area myself just to sit down with my baby.There seemed to be 3 or 4 members of staff working there so didn't seem to be short staffed

Free papers to read. Good facilities. Close to town centre. Useful as a stopping point as you head into the Highlands.

Called in for a coffee but the actual cafe had a huge queue, so we decided to get a coffee from the machine at the customer service desk where you have to present your card and then are given a paper cup for the machine. The attitude of both women behind this desk was very poor. Okay so the coffee is free, but a smile and a pleasant attitude goes a long way. We always spend money in the store when we visit but this morning we felt more of a nuisance than customers. Almost felt guilty that we were taking part in the legitimate free offer. Sour faces and bad attitude by these particular staff members today. Other customers in the queue were also remarking on same.

Go in regularly. Almost all staff very helpful, and Daisy is especially kind. Lovely coffee. Don't often have food but when I do it's fine. At times service is a bit slow because they seem short staffed.

Being able to enjoy a coffee and a snack while shopping at Waitrose is very welcome. The cafe offers a good selection of snacks and meals as well as hot and cold drinks. All provided by friendly and helpful staff.

Hello, Great cafe location, food and offer free WiFi (NO power points though) staff do not listen, say 'yes' but then ignore you. Took a request for the manager to get anything sorted... should NOT be required. Come on Waitrose, get with the programme.

Food was ok but had to wait 40 minutes for it. Tea arrive 10 minutes after the food. Milk didn't arrive until we asked for it for the second time. Can't understand why anyone would want to eat hear. The place was understaffed and the staff there were seemed to be overwhelmed. Poor show Waitrose!!!

I have lunch here every so often and it is always very good! Great little cafe within the store. I have tried a few sandwiches and they have all been delicious - next time I'm going to try the Flatbreads as they sound good too! There's also a fab selection of cakes and sweet treats to choose from!

Sometimes the quality of service and food is worth 5 stars however on this occasion the service was slow and the caesar salad was not upto the usual standards. The quantity and mix of lettuce, chicken, sauce, croutons and anchovies varies and today was disappointing as there insufficient chicken and lettuce with an excess of croutons.

Considering the prices you pay at Waitrose, the service and food from the cafe is poor. There is a massive sign which says the dish of the week is mushroom risotto, yet when my mum and dad ordered it, they were told there was none left as its a ready meal taken straight off the shop floor and it had all been sold. This is a major stock control issue of they can't guarantee their dish of the week because shop punters currently have it in a bag in the boot of their car! There should be a separate supply for the cafe and any over stock could then be put out on the shop floor. On top of that, I think it's pretty poor that they serve ready meals on the menu, all processed rubbish, no fresh cooking. It's not like the menu is massive so they could easily have the 'dish of the week' cooked fresh.And on that point, if they are in fact just taking a box off the shelf, why isn't there a bigger choice of what you can have, why restrict it to one ready meal?!My mum had the butternut squash risotto (all that was on offer to replace dish of the week) and even then, there was only one of those! She said it was bland and tasteless and certainly wouldn't buy it in the cafe or in the shop again. My dad also opted for the risotto but as there was only one, he ended up with a prepacked sandwich which was nothing special.My husband had the scampi and chips but we felt the portion size was really small.I had the burger which was very nice except it was in a strange (fancy) bun, would have been better in just a normal bun.All in all, really disappointed, the food was well below par, the service was non existent, not a smile to be had by any of the staff the entire time we were there. Should also mention we bought scones and croissants earlier that day for breakfast, the scone was nice but the butter given was solid so didn't spread and they had no strawberry jam, find that to be ridiculous, all they had was blackberry and marmalade, after asking she checking in the back and found raspberry but no strawberry!The croissants were outrageously expensive, you can buy them fresh made at a fraction of the cost.Paid well over the odds for average food in a place with poor service, just because it's a waitrose, there is nothing special about it. I have been to nicer cafes with better service and no where near the cost. Snobbery for the sake of it. Doubt I'll be back.

Ordered chicken wrap was brillant coffee good to service very good toilets very clean.tables cleared quickly.prices food as well.

We stopped off at Stirling when travelling back from Glasgow to Aberdeen. I wanted one or two items in the store so we decided to have a quick snack there too. There was no queue whatsoever but the lady on the till was very abrupt and snappy from the off. As with many people I suspect, we hadn't quite decided what we wanted when we were at the servery and this seemed to annoy her. I then asked for a scone - a specific one I liked the look of - and was told they are all the same, with a blunt reprimand. She shouted at me twice asking if I had a Waitrose card, and I had answered the first time, but she simply hadn't heard me, causing her to snap at me again. She was in so much haste to ring up my scone, cappuccino and my husband's tea, that we had to say, "hang on please" as he hadn't even been given a chance to request the Apple Strudel Cake he wanted.We struggled to find a clean table, and I had to move dishes to another table so we could sit down to eat. Then I noticed the knife I'd taken to cut my scone was filthy with food stuck to it. I went to get another and the only other one left was worse! I took these to the lady serving on the till, as she was the only person there at that point. She wasn't in the least apologetic about the dirty cutlery. Just by that a young girl came out with more cutlery.This staff member's less than pleasant attitude certainly made a poor impression on us, and spoilt the wee snack stop on our journey - that's a bit of a black mark for Waitrose.

Different from normal supermarket menu's.Tad on expensive side for breakfasts.Fast friendly service

The café is part of the store and is easily accessed through the store. They a good selection of breakfast choices. The food is made to order ad the fresh and good.

Dire service. There were 3 people in the queue last night but it took 20 mins to get my coffee and cake. The tables are repeatedly left uncleared and the floor is disgusting! Totally not what you expect from Waitrose! It seems to take them ages to make coffee.

went in for a quick brunch . it was awfull all pre heated food in my opinion but hey ho you only get what you pay for , maybe another day or another chef it might be better , who knows the place was clean and the staff were friendly but a lot to learn if they want to be more busy. the toilets were spotless

I queued for over 15 minutes to get a coffee. The dishwasher was broken so when I eventually got my coffee it was served in a paper cup. 4 staff faffing around behind the counter, a worried looking man in a suit who may have been a manager turning up then leaving again and the person on the till telling each customer to wait a minute while she did what I can only guess was some kind of tally if previous customers' bills. First and last time I'll use this shambolic place,

Nice cafe , faulty limited menu but good selection of cakes & pastries .ordering is slow as the same person has to take the order & do the coffee .Food was excellent , restaurant quality lasagne .

Very good quality of products. Tables need to be cleared a bit quicker at busy times though. Also it would be useful to have a bin or similar next to cutlery/sugar to put discarded paper/napkins in.

This supermarket cafe (are you allowed to call Waitrose a "supermarket")? is well worth the visit - as we all know with your card you get limited free hot drinks if you purchase food but the quality, albeit slightly overpriced, is top class as are the staff. I would certainly recommend this cafe for a bite to eat...

We often enjoy a coffee and snack here because we have a Waitrose card which allows the holder to enjoy a complimentary coffee when purchased with food.Coffee is good and snacks are fresh and enjoyable.The staff are friendly and helpful as you would expect from Waitrose.

Popped in for a coffee and decided to have light snack. I had flatbread and it was honestly the best i have ever had. Lovely fresh salad and dressing. Everything great quality. Only downside was quite a wait to get the food at the weekend.

Egg and Beacon sandwich on brown bread pleases,then went to find a place to sit first table dirty second table looked Okay till I sat down to find two long hairs on it brushed them off with my paper, real long wait for me food and it came up on out the packet floppy tasteless white bread!! the beacon was those fatty strips not the real stuff.Wouldn't go again bad Value and I could have got a Full breakfast at Sainburys for the same price

The usual shambles. Lots of staff on this occasion but very little happening. Slow as ever. Uncleared tables. Chilled cabinet virtually empty (see photo - 2 pieces of apple strudel left). Ten past four on a Friday.

second time I have chosen to post after having been in here for a cuppa whilst shopping.Two staff behind counter one making coffees, delivering and clearing tables, the other member of staff was taking order serving cakes and taking the monies. Served cuppas nearly 10 minutes after ordering and paying.The delays were pointed out to the member of staff serving cakes and taking monies, they advised other staff had been called???By time had finished quick cuppa???? staff had arrived to help clear tables allowing staff to concentrate on getting teas, coffees and attending to the very very impatient queues.Great cuppa and cakes but such slow service they must only exist due to the free cuppas they give to their card holders. It is convenient when going to Waitrose for a bigger shop and you need a break during shopping but makes you reluctant to start shopping again due to the length of time you have switched off.

As a Waitrose card holder, I get a free coffee every day if I have something to eat. Fortunately for me today, their printer suffered a wee glitch and my toast didn't show timeously. As an apology, they gave me a second coffee for free.Wonderful, I'll be back for breakfast tomorrow!

This must be the most unhealthy place to eat in Stirling. The food is not great. Not well cooked. The place is noisy. Please put baked potatoes on your menu.

Still very slowChilled cabinet virtually empty yet again - see photo. 4.40 pm on a Friday - just when people want a cuppa and a cake after work. No one from the store reading these reviews obviously.

Great cafe, great staff.I'm sick of all the boomer tight wads and scroungers coming in for their free coffee. Now you have to buy something, they are buying a cake between two people and getting a free coffee each. I saw one man buy a banana for his free coffee. The place is full of them every time, and none of them with any shopping. I think Waitrose need to make it s £5 minimum spend to get their free coffee. Also none of them look poor, probably come in for their free coffee to get into their new Honda 4x4.

I am in Waitrose almost every day for messages, as it's near my mum's. I haven't had a meal here for a while but I did enjoy the curries.The quiche meals are a bit expensive for all you get.I do enjoy my free latte and either a cupcake or tart, on average once a week..The only thing that puts me off going is when it's busy, which it very often is.

i been in waitrose cafe several times and im amazed by how nice and relaxing the atmosphere and comfort is. the service is personal and top class as the partners are always happy to help and work incredibly hard to please and make sure your visit is a good one. this is a small but very busy cafe and maybe before some of the serial complainers on here complain they should actually think and be honest. well done waitrose keep going x

Place clean, child friendly, great coffee and cakes but very long wait in queue to get served.Had latte and carrot cake - delicious, very moist and fresh, could not resist the large yum-yum with pecans which was also excellent.great place to be able to have a relaxing chat to mates as sound seems to get absorbed easily, conversations not easily overheard.Will be going back but only when queue is short.

Have tried without success to put views on Waitrose Experience, so will put my experiences here instead. Have visited cafe on many occasions and always the same dull, slow experience. Slow, disorganised feel. Such a contrast to the impeccable on floor service in the supermarket. Pity, expect more from John Lewis group.

Decided to give this another go but issues I've noted previously are not improved. Service slow. Very few cakes/pastries left. Chilled cake cabinet almost empty. This at half past 4 on a Friday. Stock needs to be kept up. Choice of quite a few tables - unfortunately the majority of these were uncleared. Systems required!

Staff slightly unattentive. Great cakes and good coffee (especially if you have your Waitrose card with you). Seating area clean and strangely quiet. Wi-fi access good (as it is thru'out the rest of the shop).

This is a newer Waitrose near the Thistle Centre in Stirling. The restaurant is small self service style like most supermarkets. Their is a good selection of snacks and drinks on offer. There is also plenty of parking available.

New store within walking distance of City Centre. Excellent cafe with wide range of food and snacks available.

After a morning shopping it is a real pleasure to settle down here to enjoy freshly prepared sandwiches and a sweet treat. It is comfortable and cleverly separated from the store itself. I would never regard it as a destination coffee shop but if you are shopping here it is well worth visiting.

Food is ok but service not good enough. Been in a few times and experience is always the same...ordering food you wait so long any hot drink is either long gone or stone cold. If only one of you orders hot food your companion has long since finished. Colleagues front of house don't know what they are doing and kitchen seems to take forever. Not good enough Waitrose.

Service can be hit or miss, dirty trays lying on numerous tables today and cafe not even particularly busy. Nice cakes and tea - although the cake/scone cabinet always seems to be low in stock. Needs tweaking.

Thought we'd struck lucky to find this cafe. It had a good selection and we ate here a number of times before heading oin to Glasgow. The soup and roll were really hearty and a generous chunk of bread was much appreciated.Waitrose is next to the tidiest TK Max I've ever visited!Free parking for 3 hours too.

We went in for breakfast and ordered 2 vanilla lattes and 2 bacon and egg sandwiches. The sandwiches arrived on cold white bread! Surely they could have heated the bread. They also arrived in such a manner that they could not be picked up with out a knife and fork and the yolk was runny in the egg, what a mess! Won't do that agian!

Love this little restaurant their cafe latte hits the spot. Friendly staff and an ideal place to catch up with friends.

Great cafe lovely and clean very friendly and light and spotlessly clean , young staff very helpful and a great place to eat with children.There is plenty of room for prams staff quick to find you extra seats if needed..WONDERFUL meals served quickly considering they are made fresh.A lovely airy feel to this cafe, will certainly go back for lunch again.

Nice airy cafe when seated but area where hot drinks are handled is far too cluttered.Coffee takes longer than tea service and causes hold up in queue.

Can't entirely agree with previous reviews. Yes, staff are great and the place is spotless. Great for (free) coffee and a cake and the occasional bowl of soup. However, not so great for meals. Only done so twice - once for lunch (toastie) which they actually completely forgot about. To be fair, they then gave it to me for nothing. The other was at tea time. On this occasion we found the soup to be bland, the quiche simply OK, the fish was tasty but the chips had a peculiar almost uncooked texture inside although they looked cooked on the outside. So, a bit of a mixed bag really.

A comfortable place to have a coffee, well-lit, with windows all along one side; plus you get a free coffee if you have a My Waitrose card. The baking looks very tempting, maybe especially so to me since I'm wheat-intolerant and on a low calorie and low fat diet. I would like it better it if they had some apples or bananas, but they don't.The clearing away isn't quick, so you often have to do your own tray-removal, table-wiping and crumb-brushing, but that's not too much of an imposition.My biggest criticism is the strength of the coffee. I've been going since it opened and, because I don't like strong coffee, have always asked for one-shot-in-a-big-cup. That used to be okayish; still too strong but not by much. Recently however, the strength has more than doubled and half-a-shot-in-a-big-cup is just about drinkable. But I suppose this is just me; most coffee drinkers seem quite happy with the coffee at embalming-fluid strength.

It was a lovely experience here after some shopping. The staff were courteous, friendly and made sure the place was spotless. We came in at the back of the rush by the number of trays on tables but within minutes the place was spotless again. It was great that we got free tea and coffee as well with the members card! Only possible suggestion I have is for the bakery section of the cafe: I was not aware of any information on what was vegetarian which would have been nice to see.

This place came as a great surprise as we had only once been in a small Waitrose in Glasgow. The shopping experience is wonderful and the Cafe is an added bonus. We have our coffee on each visit and used to have a muffin but they don't serve these any more. We are working on an alternative snack! The staff are friendly and helpful, there is an open outlook and the place is clean and well decorated. Can't wait for our next visit.

This is a self service cafe/restaurant within the new Waitrose in Stirling, almost at the town centre.For a start if you have a Waitrose card you get a free cup of tea/coffee, so people go in and usually buy something else as well.Staff are courteous and efficient, bringing the meal to you and checking on your state of satisfaction without being intrusive. There are free daily newspapers available as well.They usually have a recommended dish, often a pasta with meat or vegetables, which is always excellent. On one occasion when I ordered this, after I sat down a member of staff came and apologised that they had run out, what else would I like, I chose, and when the meal arrived they refunded my money by way of apology.Checking with other customers - universal approval.