Waitrose Cafe in Newark and Sherwood

Food is OK,service can be slow if you are in a queue,although staff are pleasant enough.The menu is somewhat limited,and some items are not always available.

Excellent food and customer service, made an initially stressful day travelling far more worthwhile (thank you Inez!)

A pleasant break in our journey. Pleasant room with plenty of space and uncluttered. Although the menu is a tad limited, we got what we wanted and it was good. Sad that druggies doing their trade infest the nearby path - but that isn't the store's fault.

we both had breakfast. staff polite, placed order, it took half an hour to come, they were not very busy.bacon just cooked, we got 2 eggs each, one squashed and mess under the other egg,the rest of meal fine.clean cafe and tables cleaned.

We came for breakfast, not knowing if they offered cooked breakfasts, or just a croissant and coffee. Well they offer both. We had a very nice traditional breakfast, served efficiently. The staff were friendly, and the place was clean, with no uncleared tables. A good way to start the day.

Very friendly and helpful staff. Tasty food. Lovely coffee. Cappuccino cake was lovely. The cafe is very clean and comfortable. Would return

I've been to other Waitrose cafes and they have been fantastic. This one however is the complete opposite. It was truly awful. Tried to order something off the children's menu for my 3year old daughter but everytime I had chose something for her required a 5 min conversation in the kitchen with the chef to be told that they had low supplies and could not make it. This happened at least twice. My partner also ordered the vegetable soup to find out it had chicken in it when he had started to eat it (t Soup options were not written down anywhere and he was told verbally that it was 'vegetable soup'. Good job he isn't a vegetarian. I had ordered a club sandwich but that turned up stone cold. Worst club sandwich I've ever tasted. The cherry on top was that there were no forks and we had to wait for someone to wash them after our food had arrived. It was one thing after the other and put us off ever going again. The cafe staff are appalling and it is obvious that they have no idea what they are doing.

Went to Waitrose with my girlfriend and her mum to help her shopping. Had worse experience in the quick check out . Got stopped once again to have our shopping checked, which given that we have had this happen three times out of six- this is by no means a quick check! We then queried this and the woman made a quip about it being a family day out, which given that my partners mother is suffering with anxiety about Covid and hence we go with her, this is not ideal. We then asked if her bags could not be checked but we were ignored. Once 11 items were re scanned, we then had to do a full scan of 68 items!! By this point we were all feeling like criminals and asked if we could simply go to a normal check out. However this has not possible and the same woman then had to rescan everything- with people looking. Afterwards we escalated to the manager and were offered a free sandwich each at the restaurant. I found the whole experience embarrassing and was disappointed with the rudeness of some of the staff, we spend £150 a week and it has put us off going back now. Very disappointing! My mother in laws anxiety has been sparked off by this episode and we won’t be returning.

We had a great breakfast and pot of tea as travelling today. Quick shop for flowers and gifts ( chocolate). Friendly, clean toilets and a great stop off.

I have yet to come to this branch but intend, as my Local Waitrose in Wollaton has just shut down to most people's disgust, as also knocking the whole building down to build a Lidl. Newark or Mountsorrel are the nearest !!! Looking at the reviews it seems that the cafes are much the same,unfriendly staff that take all their time to smile or speak !! I did complain to management and was told they were aware and it was under review..... Nothing happened !! What is the problem ?? why as an upmarket supermarket has it not been sorted ?

I came expecting a lot as Waitrose is meant to be high end products so was expecting high end in the cafe which I was very disappointed. The breakfast I received had an over cooked poached end cheap sausages plus the hash brown wasn’t cooked , my daughters breakfast came and had missing items which we had to rectify and my sons eggs Benedict was the most worryingly all the sauce tasted like cheese sauce and the eggs were hard I love eggs benedict but I’m glad I didn’t order it from here as either they don’t know how to make hollandaise sauce or they got it out of a packet , and pouched eggs should be runny not hard very very disappointed to say the least . The only two things which make me give you two stars are the coffee and the staff .

As supermarket cafes go, this is without doubt the best. Good selection of fresh food - great breakfast! Clean and comfortable, with rolling views of the car park!!

I have visited the cafe on a number of occasions, and agree with a number of other reviewers. Someone needs to sort out the staff. Recently I visited around 3.pm and there were three other tables with people at them, so not busy. I ordered the Welsh Rarebit (Hardly complicated) and it took ages to come, the staff were standing around the kitchen entrance chatting, at one stage there was no-one at the counter. I spoke to one of the staff to enquire how long before I got my food. She said she would find out and went into the kitchen (I could see from where I was what was going on) and she spoke to someone, but stood there for a while, had a drink herself and chatted for a while. Eventually my food arrived with no apology. I had expected her to tell me what was happening instead she just stood there chatting. I only went there in desperation. The whole section needs sorting, with good management and staff who care. This is not good for Waitrose and the Partners are generally extremely professional and friendly and very helpful but not so in the Cafe. Come on Waitrose get a grip. The food was delicious once it arrived!!!!!!!

Good selection of snacks reasonably priced Coffee or tea free with newspaper if you spend a minimum of £10

Called here for shopping and had a drink Very nice selection of snaks quick service gets very busy and entrance sometimes gets cluttered Very handy near entrance all on one level disabled friendly

we go now and then when shopping.not very friendly staff no smiles,or chat.coffee and meals ok most times.if going to lincoln or notts we go to nice cafe at the castle train station.

Although we use the cafe, its rare to find it staffed with someone who appears to enjoy their work.The food is ok and a reasonably menu. i find it hard to give any more posetive feedback than that. Certainly not a great advert for waitrose.

Traditional Café serving hot and cold food. Bright, spacious, friendly staff lots of choice on the food and drinks menu. The seating has no cushions etc. so is very hard to sit on.

Visit frequently staff always pleasant coffee and cake tasty handy after doing shopping and easy to park.Lovely atmosphere.

Every other Waitrose Cafe is welcoming and has reasonable choice - this cafe represents an exemplar of how not to do it. The Staff are really not interested.

The title says it all really. The pull for Waitrose and this cafe was the great idea of a free drink after or before your food shop. They have withdrawn this offer now. The service is poor, the food served there is unimaginative, overpriced and limited in stock and quality and the cafe itself is dirty and not regularly cleared. Avoid.

Visited early this morning but astonished to find they had no orange juice! This is a supermarket for goodness sake. Why on earth did the person behind the counter not offer to go and get one from the store? Do they have any management control at all in this cafe?

This cafe is consistently awful. There are regularly long queues and there seems no system for the staff behind the counter. If you like your bacon and sausage well done don’t bother asking for that because the chef regularly and routinely will ignore you.

Nothing good to say really, only visit to meet people and because it is free coffee as long as you buy something to eat......Always buy a banana only 25p.. as it is not stale, heavy , unappetising or overpriced. Pastries always dull looking with no glaze.

Waitrose is the second largest supplier of coffee in the UK. You would never know it in here. Staff are awful - slow, lazy, don’t clear tables, etc. When there is a queue, they don’t change their speed from “go slow” at all. This place needs a professional manager, to wind up the frankly appalling staff.

Popped in store today for a few last minute shop items today . In store no more than 15 mins. Return to my car to find I had a £70 parking fine for parking my car over the parking bay . New manager completely unsympathetic and inform fine

Popped into the cafe for coffee and a cake, we had to wait quite a while to be served...staff chatting and laughing in an area near to the till, we eventually got served, only a couple of sad looking cakes on display, so decided on just coffee...went to sit down and I counted 10 uncleaned/ uncleared tables, the cafe looked untidy .I noticed an elderly lady standing at the till waiting to be served, also I could see the (young ) staff again standing chatting away...she stood for more than 5 minutes ! Poor customer service Waitrose..we will not be coming back.

Travelling down A1, stopped off into Waitrose for lunch. Good size cafe with good selection of hot/cold food and drinks.

30 minutes to get a sausage sandwich?!?! Tables dirty with pots everywhere. Sat throughout with the previous occupants pots at the table. You need more staff. I expected more from Waitrose. Very poor.

but am wondering have they changed it this week. It has been very bitter and I have had to add cream. Can we have the old coffee back please! Staff are all very cheerful & lovely as are the Yum Yums

Coffee and snacks very good Very good excellent service friendly staff highly recommend always use it

Super Desayuno preparado para dos. regalo Personal amable y simpático. Qué manera encantadora de comenzar el fin de semana. Gracias.

Llamado para el almuerzo en nuestro viaje de compras semanales y genial de nuevo. Sólo una comida sencilla pero muy agradable y sabroso.

The staff are young and friendly (despite being a bit flustered by an abundance of middle class elderly ladies moaning at them) Hot choc and a cake £3.70 - quite reasonable. However the hot choc did taste like washing up liquid. There was one lady cleaning tables, clearing up etc and I saw her a couple of times in the hour I was there.

Staff really friendly even when extremely busy. Nice to have a coffee after a shop and if you have a Waitrose card you get it free with a purchase

Cannot fault the friendly staff or the food/drinks but prepare for it to be quite slow at busy times.

Love my free latte it's an excuse to have a lovely cherry and almond scone the staff are all very good and I suppose it's well worth the queuing.

Waitrose can, of course, be relied upon for quality, but this cafe is tiny and customers often have to queue for 10+ just to place an order.

I came here to meet my friend for lunch on a Friday I was late. She was able to sit and wait as there is plenty of seating. The service is canteen style you collect your drinks and carry on a tray to your table. Hot food is delivered to you by a number system. My friend had the soup which came with a nice size roll and butter portions. It was tomatoes and basil. This was nice and arrived hot. I had a sandwich which was pre-made and was from a selection in the chiller cabinet. We had mineral water each in glass bottles and tea and cappuccino. Slight mix up as we were served a black coffee first but the simply changed it when error was pointed out.Cafe is busy with shoppers, but is cleaned quickly as tables empty. It is not to noisy we managed to have a good conversation without interruptions and without being overheard.My friend has a Waitrose card got free coffee.Enjoyable time will call again.

Wonderful coffee nice atmosphere good confection Service a bit slow at quiet timesAlways cheerfulClean well set out with good loos

Just had breakfast here and it was awful to be quite honest. I ordered scrambled eggs and tomato on toast. The toast had only been toasted on one side and by the fatty taste of it it had been chucked on the griddle rather than actually toasted under a grill or toaster. The eggs has been reheated and looked old and rubbery. What always gets me about this place as well is the unyielding till that can't allow changes such as Poached egg with a breakfast or extra bacon instead of mushrooms etc. Would like to praise the staff though, they are always friendly, it's not their fault. Won't be returning.

Called on a rather busy day so space limited and staff busy trying to keep pace but food was good clean and tidy not a place to go when kids are off school

Myself and my girlfriend stopped here on our way back up north. We needed a few bits of groceries and thought a quick snack would be great. This was not a good experience.The Cafe was fairly quite only 2 other people in the queue before us. However it took at least 10 minutes to get served. We ordered on hot drink and a hot chicken sandwich and a chicken wrap.After about 30 minutes at which point we were ready to leave, the food arrived.The Wrap was terrible, it wasn't wrapped correctly so was not easy to eat without having to use a knife and fork, and the filling was very sparse.The hot chicken sandwich (£6.95) was a major let down. 3 chicken goujons with a tomato and some floppy salad in an over sized bun, with a tin of oven chips, all served in a bowl....which was odd. Using waitrose own ingredients I could of made the same meal several times over for the price we paid.I would of complained there and then but the fact that the place was being run by teenagers it would have been somewhat pointless.Not a Happy customer and will not be dining in the cafe again.

Just stopped for a drink and snack after a busy day. Hot cordial was nice and warming. Got a free coffee as have a my waitrose card. (Freebies always appreciated). My daughter had a milkshake and loved it. Decent stop to recharge your batteries.

Went in on Saturday 2nd January. It was packed but only one till and one person making drinks. Massive queue. They said food would take twenty minutes but it was closer to half an hour and it was only a bowl of soup and a few chips. Given that it is often rammed the management should do something otherwise people will vote with their feet and go up the road to Gannets.

We decided to pop in to the Marlborough Waitrose café for dinner as we had a long day and didn't want to cook. The young lady serving was very polite and friendly and when one of the items we wanted wasn't available, she suggested some alternatives. The café was clean, and we were able to find a table quickly. The food was with us in less than 15 minutes - it looked lovely and was hot. My son is normally picky, but he ate everything on his plate. Very pleased with the service, and cost. Will definitely use again.

Incompetent staff, drinks terribly, mocha barely warm, hot chocolate ? Hot milk more like. Complained but stupid lad just gave us another then walked off whilst I was talking to him!!! Won't use again-ever!!!!

We went for breakfast in waitrose cafe in Newark. The service was excellent as expected,the food was hot and of good quality but the full english breakfast came in a soup dish with items on top of each other,breakfast should be on a plate.The amount of food was enough and the tea was served in a proper teapot.

I've used this clean and convenient cafe many times, and not just for the free tea/coffee. The cakes and pastries are delicious (my favourite is the vanilla cheesecake) and I particularly like the way each item has the calorie content shown on the label - very useful to help in making your selection. But the star attraction for me (and my husband) is their bacon sandwich. Every time we've had one the bacon has been crispy, well cooked and plentiful - 8 (yes, eight) rashers in one bun. Yum yum! It certainly sets you up for a waltz down the aisles with a trolly.Practical notes: clean loos; clean and bright cafe - and the staff have always been polite and helpful - exactly what you'd expect from John Lewis. But a place for people to leave their used trays could be useful and help to clear tables more efficiently, as I've seen in other Waitrose cafes.

I have visited this cafe on many occasions but on this one we decided to have a full meal here. There was a long queue but we ordered 2 burger and chips meals and 2 pots of tea. We were told there would be a 10 min wait. After 20 mins the food eventually arrived and although beautifully presented we found the underneath of my mothers burger was totally raw and the juices had seeped into the bun. My meal was fine though. We returned my mothers meal and another 20 mins later it eventually arrived. (40 mins after the order) The food was good but we were disappointed with this incident. Many people around us were also experiencing long delays and some had parts of their orders missing. We have reported this to the management and hopefully they will be able to get to the root of the problem. I would return and give them another chance though!