Waitrose in Sevenoaks

We had breakfast here and enjoyed the toasties and hot drinks. Bit pricey but staff very pleasant and nice comfy seats.

Waitrose we feel let down by your click anď collect. Pre ordered for 12/1pm. Arrive at 12.15 made the call to staff to lèt them know we where here for collection.staff polite asked us to wait 10mins.....fair enough you where busy. 12.45 called again just a reminder where still waiting !!.staff polite as always be out straight away they said ...sorry thought someone was on to it.!!. 10mins later went in shop to collect myself. Nevee again.

Cafe shut today 7th February ,Also when we visited 19th and 3rd January 3rd December. Last time able to have a coffee was 20th November. Four days earlier was able to have coffee and cake One week only when we went trice was cafe open Surprised to see today when entering store that signage indicated existing Cafe One would expect better from a partnership establishment Is this a case of false marketing ?

The staff members are very helpful and kind. We go there frequently and it is always a pleasure. Good selection of food and drinks. Please try it.

Met a friend in the cafe for lunch. Comfortable, not too busy (it was a week day) with helpful, friendly staff and delicious soup and roll.

I found a GOOD SELECTION OF REASONABLY PRICED FOOD AND DRINKS.Some people must hold a grudge for Waitrose, if you go to other cafes/ eating places you will realise that the prices at Waitrose Cafe are actually very good.The cheese toastie was delicious at £4:95 I think, well worth it.A tea or coffee, scone, preserve and clotted cream for £3:95 an absolute bargain!

I called in at the cafe today with my elderly mother for pot of tea, The cup was stained and dirty, When i returned it to the cafe assistant to get it changed she checked the others on the tray to find they were also dirty. The Cashier refused my gift card as payment saying i couldn't use this in the cafe, even though it was a john lewis/waitrose gift card, She called a supervisor who eventually accepted it, I would never return back to the cafe again, There are plenty more cafes in sevenoaks which are far nicer and have staff that are more professional in customer service skills

Waitrose products are often expensive, but very good selection and quality. Staff at this store mostly helpful and polite, but please could lady who works on till on shop floor Saturdays speak up. No-one can hear/understand what she is saying!

My husband has a dairy intolerance and we tried to get lunch for him. Each request to check contents, after the first, was met with eye-rolling & a visit to the kitchen. On the 4th such visit we left.

Basic but good cafe. Not too crowded and convenient when wet. Can park, shop and drink under one roof without getting wet!

I don't know how you got a free coffee, they charge the menu price and you get a half price cake or sandwich.It's empty in there since the free coffees stopped. In the middle of the day there were about 5 people in there. It used to be packed and hard to find a table.Did you get a takeaway coffee they were still free as far as I know, unless they have a special offer on this week. But we've had to pay for the coffees since they amended their offer, and they now offer a half price cake etc.Problem is they still don't really know how to make the coffee properly. When Aldi opens near Sainsburys it will wipe out a good proportion of their customers?

The cafe has changed position since I was last there, now it is further inside the shop and looks out to the side of the building. I found the staff very nice and the lattés excellent. I have a Waitrose card and my coffee was free so I'm not sure what carrotcakelady is talking about when she says "free coffee stopped."

Sevenoaks café were supposed to be using a new better coffee, since the free coffees stopped. Tastes the same to me. As for the Baristas they were getting in to make it. It's still the staff who a lot of the time don't know one end of a latte from another.They now have 'half price' sandwiches, cakes instead of the free coffee or cakes.I had to read it twice to see it was 'half price' not free. A lady thought she'd been overcharged when getting a sandwich, it was still £2.25 for a half price sandwich! The carrot cake that 'was' £2.50 was the small cakes you buy in the shop so for £1.25 that was still too much. When she served it up she gave the man two pieces of it as it's so small.No one in there now, more in the free bit downstairs, they are not even customers.No one in shop now, we now shop in M&S and Tesco's.No incentive to use Waitrose now, we only shop there once a week for toilet rolls (which have now gone up) and the steak offer.

I have gone into Waitrose quite a few times now, always served by the same person, Natasha. I think she is extremely rude. She doesn't say hello or even goodbye. I think she needs to go on a customer service course. She runs the tills downstairs so if you do shop in Waitrose, go upstairs!

went to Sevenoaks today, first visit since free coffees stopped. Supposed to be new type of expensive coffee beans now. tasted a bit stronger, but forgot to ask for single shot. U get a free loaf cake with a paid for coffee now but my coffee and walnut loaf cake was a salted caramel cake. It was fairly empty compared to when it had free coffees, same as the rest of store since the stopped the 20% discount on selected goods.We hardly shop there now, only once a week.

This is a small café in the Waitrose store at the top of the High Street in Sevenoaks. I visited for a quick morning snack. The café is separated from the store by a basic barrier. The layout is clean and relatively simple. There are a couple of sofas which are convenient if you're just having a drink. The staff were polite and efficient - order at the counter, grab your cutlery and condiments, sit down and your food is brought to you. My order arrived swiftly, lots of hot bacon in a tasty ciabatta roll. Very nice.

A typical self service department store restaurant set on the same level as the shopping floor. Clean, practical, and offering a range of hot and cold fare. Free tea or coffee with your food purchase if you have a Waitrose Card. Always a good selection of newspapers to read.

Clean,pleasant environment and well cooked,healthy food.I recommend this restaurant whole heartedly.As would be expected with SUCH a ready supply of food on hand...and it's put together well.

Gran comida de calidad como siempre de Waitrose. La ciudad es conveniente bajar andando. Puede ser un poco estrecho.

The coffee is good (and free with a Waitrose card) but the food is average. Service is often slow which seems to be due to the person taking the orders also making the coffee

Coffee great, but whenever I visit there are always tables that need clearing....never seems to be many staff

Debe ser mí/nosotros. Nunca entiendo la lealtad de café y un periódico. ¿Cuánto tengo que pasar, no me paga la carga trolley antes de tomar un café y un pan en el café puede hacerlo y cargar el coche y volver? Que el papel, si no es al lado de la cajera donde han escondido el estante de papel hoy? Cuando no me pilla la máquina de café, bebida, ya que caminar? Y ahora tienes que pasar 10 libras de primera. Primero? Sólo empeorará. Me dan un día cualquier Costa La tienda es bastante bueno aunque jolly caro.

best retailer in the area, best products, friendly staff, great range of excellent teas, clean and tidy

Look it's Waitrose so lovely staff, decent scones, acceptable coffee and free newspapers to read. Civilised and pleasant. What could be better? Just turn up and enjoy it.

Su fina. No es bueno, no malo. Hay muchos otros lugares a donde ir en Sevenoaks, pero genial si quieres sentarte mientras alguien está haciendo las compras. No estoy seguro de si me extiendo mi estancia sólo por la oportunidad de tomar un café aquí.

Fui a cambio de algunos elementos que la fecha estaba vencido. Y en lugar de ellos en cameraman sobrepasaba apoligizing me hizo sentir como un ciudadano de segunda clase. Estoy tan molesta que se mi abogado involucrado. Servicio de alerta al cliente distancia horrible estancia

La tienda está bien equipada y el personal servicial. Parking en la parte trasera es muy práctico y accesible, aunque el aparcamiento en la planta aparte de nivel de entrada es bastante difícil de maniobrar para entrar y salir de la pista debido a la falta de girar la habitación y Sólidos muros. El restaurante es agradable, aunque el servicio puede ser lento cuando hay mucha gente.

Servicio lento, mesas sucias. Una vez en la calle no

Pedí huevos revueltos en una tostada no me podía comer y la envió de vuelta, los huevos revueltos

My partner and I stoped off in Longfield on our way to the train station, I had trouble finding the pre packaged fruit salad and a lovely young girl named 'jenna' assisted us in finding this! She was lovely she was a credit to the team!

We regularly shop here and often stop for a coffee and cake. There seems to be a management failure as far as the cafe is concerned. The queues are often almost out into the main store. Understandable when its very busy but there seems to be little by way of management overseeing things and ensuring it is working as well as possible. Today on a mid Saturday afternoon there was just one lady serving (as is often the case). She did her best but she was having to go back into the kitchen to get clean plates. No one was clearing dirty tables, no one was keeping the cutlery and sugar stocked and this poor lady was trying to do that as well. The floor at the entrance to the kitchen was covered in paper napkins and the young man who was supposedly clearing dirty tables wandered in and out without ever bothering to bend down and tidy things up. It was not as if the cafe was particularly busy. It seems to me that the store management do not pay enough attention to the cafe. It is either understaffed or it is not supervised properly. It does not reflect the standards one expects from the John Lewis group.

Coffee and cake ok but nothing special especially in terms of choice. My own Beckenham waitrose far superior

My local. Shop here all the time. Never crowded, cheap parking (refunded when you shop) Decent coffee shop, good wine selection. Not the biggest supermarket, but good all round selection. Helpful friendly staff.

Despite giving this cafeteria several chances to improve, it never fails to disappoint! Every time we have eaten there, we have encountered some problem or other - coffee too coldtoasted cheese sandwich - with no cheese (!) 2 full English breakfasts which were inedible, + rock hard toast and served in pasta bowls - yes, pasta bowls!After the English breakfasts, we gave up. It needs somebody to go in there and sort the whole place out, in my opinion

As a supermarket cafe it is very good. Clean and light and bright.Coffees, teas, herbal teas and cold drinks with cakes, and all the usual deli type food including sandwiches, soups and some hot food

Love the brands, the free coffee, parking payback, free Observer and friendly staff in the aisles and on the tills. Good to see opportunities for jobs afforded to young people - well done Waitrose!

Nice coffee shop in supermarket. Coffee free with Waitrose card. Worth a stop before or after shopping

Their coffee is too my taste and is, of course, free with my Waitrose card. I enjoy the breakfast panini and lemon danish but never together!

I like using waitrose now and then, it has a vast range of unusual products as well as the everyday things, staff are always very helpful

Being slightly on the smaller size area wise , there appears to have a high volume of traffic and frequently there are queues at the cash tills. But otherwise good display and staff by & large effiecient.

I came in here a few times during my recent UK trip with my parents. There is one rude staff member who is always in a bad mood - so much so that I have emailed the head office to tell them. The other day she refused to get more milk at the coffee stand for my mum even though the jug was empty and today she yelled at me for daring to change over my tea as the earl grey tea bags were in the wrong place so I had made a cuppa I didn't want. Perhaps if she focussed more on her job than her poor attitude things would be better!I would suggest Tesco in town is a nicer store where the staff have better manners.

This supermarket is a really good one. It has literally everything, and the food is soooooo nice. Its got really really good quality stuff, plus you can get really good things reduced at a certain time!!! #bargain!!!!!! For example my mum got calf's liver and a partridge!! Poor bird of Christmas, did they have to kill it??? Anyway, very very good.

We love shopping Sevenoaks waitrose. Quality of products and selection of wines are excellent choice. Good choices of whisky & Gin. Very good cafe!! Only one negative side is most of the times toilets and baby's changing rooms are below standard.

Use this several times a week. Great selection of food, always do something the others don't do. Staff very friendly.

Like the freshness and good assortment of food available cafe nice too parking is good always find a space to park which is never easy in Sevenoaks

Waitrose cafes used to do an excellent bacon roll, packed with thin-cut crispy bacon. We arrived at Waitrose Sevenoaks after a long drive. I was very hungry and - in the absence of the bacon roll - I ordered bacon and egg sandwich, thinking it would be comparable. It was not. When I lifted the top slice of flabby white bread, I found a piece of flaccid bacon that looked almost raw and a runny egg, guaranteed to spoil a white shirt, had I been silly enough to try and eat it. I didn't try. I don't like fat that isn't crispy and I don't like glutinous fried egg. It was clear that the item had been prepared by someone with no idea of how to cook. We left and went to Costa's for a muffin and coffee.