Waitrose in Elmbridge

Frankly appalling. Staff were indifferent and poorly trained. Previous customers' cups and plates were left on table and only cleared away when requested by me. The floor was being vacuumed with a trailing cable across cusomer areas. And to top it all, I was charged £9 for a coffee (no saucer) and a cake which lacked any significant flavour. I will definately not be going there again. - Be warned!

Lovely meal and great service. The assistant manager asked if we were celebrating and, when we told him it was our 31st anniversary, he gave us the deserts for free. Lovely guy who deserves to go far.

Visit frequently, altogether made 3 complaints about food missing from orders which I didn’t think was too bad considering the amount we go, to which I was told by the manager that I complain too much and she doesn’t want me complaining anymore. Rochelle needs customer service training, when questioned about my complaints she simply repeated herself instead of answering questions, she was rude and humiliating in front of other customers. I was told missing food is my issue not theirs. I work hospitality and if I spoke to a customer the way she spoke to me I’d be out of a job.

this was brillant food and great staff with perfect customer service!!!! recommend to veryone around it’s super amazing defo go again

Food was excellent and very reasonable, hotel is centrally located and has on site parking. My only gripe is the lack of air conditioning, only a small desk van available, which is useless. Fortunately this time air con was not needed, but I have stayed previously and been absolutely boiling. I usually stay in the Oatlands, but this was fully booked and similarly priced, they have a lot to do to compete.