Waitrose in Elmbridge

Lovely meal and great service. The assistant manager asked if we were celebrating and, when we told him it was our 31st anniversary, he gave us the deserts for free. Lovely guy who deserves to go far.

Lovely traditional pub but with the added bonus of fabulous Turkish kebab served in the garden. What a fabulous surprise that this hidden gem was tucked away at the back there.

Visit frequently, altogether made 3 complaints about food missing from orders which I didn’t think was too bad considering the amount we go, to which I was told by the manager that I complain too much and she doesn’t want me complaining anymore. Rochelle needs customer service training, when questioned about my complaints she simply repeated herself instead of answering questions, she was rude and humiliating in front of other customers. I was told missing food is my issue not theirs. I work hospitality and if I spoke to a customer the way she spoke to me I’d be out of a job.

I am deeply dissatisfied. I ordered the avocado poached eggs and my mum ordered the haddock sandwich, which both arrived cold. Although we noticed the temperature, after waiting for the food, we were too hungry to complain and assumed it would still be safe to eat and trusted that the staff would not serve something that was not fit for consumption! Regrettably, after eating the sandwich, my mother experienced food poisoning symptoms, which I am confident were a direct result of the cold, possibly unsafe haddock. This experience has left us deeply upset with both the quality of food and the service at The Foley Pub. It is particularly frustrating, given that I have had a prior unpleasant experience with the food here. After this most recent incident, I am left questioning the standards of food safety and hygiene being maintained in the kitchen! This level of service is completely unacceptable, and I feel that as paying customers, our health and satisfaction should have been prioritised. Not impressed.

Anna is best waitress. So professional, kind and funny. Great evening. Will come back again.