Waitrose in Wiltshire

We visited here on a a Wednesday afternoon in March. We did some shopping using my mobile phone which scanned all the items, once I’d remembered to tune in to Waitrose Wi-Fi ! It worked quite well until I reached the payment area, and the machine did not recognise my transactions, but, with the help of the supervisor, it eventually did! Next time, I think I’ll use a Waitrose handset ! We bought a mug of tea, bit sad they do pots of tea! A bit disappointed, but the area was clean and we enjoyed looking at the magazines front pages from where we were sitting! I was tempted into buying one. Disabled parking very good, and staff very pleasant as always . Lovely display of flowers and plants.

Plenty of time for the rest of your party to visit the cafe now they have removed most of their standard checkouts, resulting in massive queues and delays. What were they thinking?

The cafe is nice but only serves savoury’s, not cooked breakfast. The free coffee machine is out of action & been so for over 2 weeks.

Siempre compramos aquí cuando nos hospedamos en el cercano camping Burton Hill. La gran tienda siempre tiene todo lo necesario y tiene una panadería y una pequeña cafetería. Un gran aparcamiento también es una ventaja. Personal amable y servicial: la marca registrada de las tiendas John Lewis.

¡En realidad nos resulta difícil conducir sin entrar! El personal siempre es amable y servicial y la calidad de los productos? . . . bueno, es Waitrose, así que hemos llegado a esperar excelencia.

This environment makes me want to shop... or should that be over shop? Nice wide isles and these remain consistent - no moving stuff around, hence quick & easy to shop!

It's immaculately clean and the staff can't do enough for you. The outdoor terrace area is great to sit out in the sun for coffee and to people watch!

Big branch of our favorite store, huge lay out of good things. Cafe great, parking easy, usual Waitrose great service

Waitrose is a very popular shop with great menu ideas. The partners are very helpful and the shop is lovely and clean

A lovely medium sized supermarket with the nicest waitrose partners I have ever come across. My local and very happy it is!

Brilliant example of the newer Waitrose stores. Loads or room between the aisles, plenty of staff, loos and a coffee shop

Go every week for groceries & find staff amazingly helpful and friendly. Good produce and meats, knowledgeable wine man.

Staff are friendly and helpful. Merchandise is value for money and the coffee and cakes in the cafe make shopping nearly a pleasure.

As you would expect for Waitrose the staff and service are the highest standard. The cafe offers a few light snacks and a range of cakes & coffee. There is a large free car park. Car park barriers were provided when the shop opened but I’ve never seen them used.

Waitrose in Malmesbury was long overdue. Now that it is here we dont shop anyware else. It is always a pleasure to shop here and coupled with cup of coffee and looked ater by the most helpful staff makes an errand seem like a visit!

The “dine in area” is pleasant, particularly on a dry day when you can sit outside. Reasonably priced toasties,baguettes, light meals and toasted tea cakes! Nice selection of pastries and cakes and a little cake stand area where you can choose what you would like. Nice hot coffee and you can have warm milk added if you prefer warm milk to cold milk. Staff very helpful even when it does get very busy at certain times of the day.

Nothing too much trouble for the staff, always ready to help. Quality , variety and good value even the essential range.

Living in a village without a shop (we do have a pub though ) you worry that getting supply’s will mean a long treck to the nearest big town supermarket, well not for us as Malmesbury (small market town) has this fantastic Waitrose store serving the town and the surrounding villages brilliantly.

Firstly, it's no longer a restaurant, it's a shop.

Fantastic selection of goods, both food/wine, cosmetics, herbal remedies and fresh vegetables!!! Staff are more than helpful and the store is well laid out. Just love it... as a Malmesbury resident.

We called here after visiting the Abbey. We asked for a veggi meal, a puff pastry roll with roasted vegetables. The staff picket this up using the same implements as they did for meat products, and did not employ any method to ensure the meal was not contaminated with meat products. I would not go here again.

I live in malmesbury and always head up to Waitrose after work to buy a few bits and bobs and get a coffee.

Very well stocked and high quality supermarket with friendly and helpful staff... if you can't find what you want just let them know. Cafe is also a nice place to spend half an hour or so, though choice is a little limited, so make sure you check out the town centre also.

It's handy situation right on the main road, makes it great to be able to stop, shop and top-up with a coffee before continuing on home.

The supermarket is well laid out. Staff are helpful. Sandwiches were delicious. I definetely recommend it.

On the whole I do not consider Waitrose to be good value for shopping, it is over priced and I do think it is a myth to say the quality is better.......it is no better than Sainsbury's which is where I do my weekly shop, I am not a 'bargain basic range' shopper, I like good quality food at competitive prices, over the years the quality at Waitrose has plummeted, I no longer use the shop at all however, while out with a friend recently she suggested Malmesbury Waitrose for a coffee, the only word to describe it was awful, a busy Saturday with only students serving, and not enough of them,they only seemed to know 2 speeds, dead slow and stop, tills at cafe not working so written on piece of paper what you had, that had to be taken to another till for payment...another long wait

Staff are always helpful, it's never too busy and there is always a good selection. Makes shopping a pleasurable experience.

We nipped in a couple of times for our shopping. Friendly and helpful staff, good offers and good choice of products

I loath shopping and in the main, i find someone else to do it for me (i am a disabled pensioner!). However, if i can be driven to this Waitrose in Malmesbury, i actually try and walk around the store! The isles are wide and no congestion. They do not keep changing the products on each isle, so i know just where to go every visit. This is the only supermarket that i will go to! Staff are kind, facilities are good and food selection is fantastic!

As usual Waitrose tops them all. Staff are very very good at customer service, food excellent, love the location as I can walk there

Lovely to loiter in the cafe - which is usually empty ... and pick up a scone and free coffee and check out the papers before doing battle with the trolley. Clean and well staffed with friendly people. Got to live Waitrose!

I am gluten free and although they sell a wide range of gluten free products in store including bread and sandwiches the cafe seems unable to provide a gluten free main course. Very disappointing and this has happened on 3 occasions.

Called into Malmsbury Waitrose for a coffee and cake on Sunday afternoon. Coffee was very drinkable and the cake was okay. Rather dismayed though that the coffee was in cardboard cups and the cake on cardboard plates with plastic cutlery. Not what is expected in a Waitrose cafe and certainly hope it's not the sign of things to come in other Waitrose establishments. Dissapointed. Felt sorry for the excellent staff who must be constantly asked for drinks in proper cups and food on China plates.

Stopped here for a light lunch. It was about 12.30 and a queue had already formed. When we got to the food choice, it was very limited. Some sausage rolls, hardly any sandwiches and toasties. We had already been waiting 10 minutes and as we were very uninspired, we decided to go. Disappointing for Waitrose.

Waitrose behoort tot de wat duurdere supermarkten in Engeland. Deze vestiging ligt even buiten het dorp met een grote parkeerplaats voor de deur. De broodafdeling heeft lekker vers brood en wie niet de duurste artikelen wil kopen moet kiezen voor de Waitrose Essentials.

When we lived in Cricklade we often passed the Malmesbury Waitrose en route back from the West Country. So it was a good place to stop and re-provision before we got back home.

Compact but well stocked, staff very friendly and plenty of parking. Great location for WOMAD and Fieldview festivals as well!

Great coffee and food as you would expect but gone down hill in my estimation paper plates , plastic cutlery and cardboard cups , could have gone to McDonald's . Come on JLP get a grip !

Great experience while shopping. Grab your paper, get a great cup of Duchy Breakfast tea and relax while your other half does the shopping. Week after week a great experience. Now my daughter comes so she can have her hot chocolate with marshmallows. Friendly service and really yummy cakes. A new range of Waitrose 1 cakes are beyond yummy as we shared them with each other. You can sit outside and enjoy the sunshine and the view of Malmesbury.