Coffi Lab Marlborough in Wiltshire

We visited with family from France with dog who were looking forward to visiting for coffee and a light snack for lunch,we arrived on a dry bright Sunday lunch, although relatively busy, there were several tables empty, albeit full of dirty leftovers, when we pointed this out to the lovely girl behind d counter she promptly cleared table and wiped, from this point expectations fell away quickly, there was absolutely nothing to eat except carrot cake or muffins fresh or pre packed biscuits and flapjack ! We mentioned this to the counter staff who just said sorry were short staffed and low on food, there were 8 members of staff behind the counter ! Oh well, we ordered coffee which hit the spot first round fine, second round incorrect, then members of our party wished to visit the loo before leaving, a queue of several people waiting constantly to use 1 toilet that was disgustingly dirty from top to bottom ! All in all a poor experience of what some 18 months ago was a lovely place to visit, maybe it was just an Off day, but to have that many staff not doing a lot or cared a lot, not sure I would be in a hurry to revisit

Visited Marlborough for the day and popped in for a coffee! We were greeted with quick, friendly service and were excited about the range of pastries we got to choose from! We were very impressed with the cleanliness and style of the cafe and would absolutely love to return here when we’re down again!

Such a fabulous coffee shop. Go there most mornings before I start my day. Coffee is so good as is hot chocolate. Such a variety of savoury and sweet snacks to eat. All just delicious. Great staff team, helpful and very friendly. The wider organisation is continually investing in the fabric of the shop and the menu. Best coffee shop in town and in a beautiful building.

I always prefer to support independents over the leviathan Costa/Starbucks, so chose here over Costa. I intended to order 3 drinks and 3 pastries. There was one man finishing off his order at the till and me, stood perusing pastries. Two staff were behind the counter and one at the till. I tried to catch their attention, but they 'busied' themselves. Another man strode in and went straight to the till to my right. He was obviously a regular, as he was greeted warmly and served promptly. I then moved towards the till thinking 'oh, maybe I should stand there, instead of in front of the counter where I could be seen in plain sight'. But no; a young woman walked in, approached the counter and was straightaway asked what she wanted by one of the two staff who had 'unbusied' herself. This is clearly a 'local coffee shop for local people'. After almost 10 minutes of total ignorance by the staff, I left and headed to Costa, a couple of doors down, where the staff were on the ball and as warm as the toasties they served.

The main complaint here is the attitude of some of the staff. The newer member of staff that served me seemed polite and helpful, but those that appeared to be more 'experienced' came across as rude and stroppy. Pretty much ran out of most pastries by lunchtime. Wouldn't choose to visit again.

I had googled dog friendly cafes in Marlborough before travelling as travelling alone can be difficult. I found the staff welcoming and I was comfortable sitting and eating on my own. Lots of people were there on there own. Staff were happy to hold my dogs lead so that I could use the facilities. I would definately plan a stop here again to break up a long journey. Their dog biscuits were a definate hit with my 4 legged travelling companion 🐕 and I am pleased to read this supported guide dogs.