Waitrose in East Northamptonshire

Although the service in the cafe was slow and the staff forgot to bring me my order, the food was actually very tasty. However, the visit to the toilet was horrendous - the toilet seat in the unisex, accessible toilet had been left up to, to expose the most disgusting orange/brown urine staining (see photo's). I reported this to the store manager, who couldn't have been less interested - despite me showing her the toilet seat, she offered no apology, smiled and stated that it had already been reported and she was already aware of it. I believe she said that it was being addressed next week, so if anyone needs the toilet, you may be better to cross your legs until you can find somewhere more sanitary to use! Very annoyingly, the manager saw fit to speak to somebody on her headset whilst I was talking to her - really disrespectful and patronising. Really not the standard that I expected from Waitrose!

I just wanted to let management know that Dawn, who was working in the flowers section (Waitrose, Oundle) is an absolute credit to your team! Fantastic customer service, going over and beyond what I expected. I couldn’t find a feedback form on the website, hence the review here. Many thanks Dawn!

Not the easiest of customers to please with a coffee. But lovely Sam gets it right everytime. Nothing is too much trouble for her and always service with a smile that makes you feel welcomed. Management i hope you appreicate this little treasure as she is a star staff member. food always hot, coffees always done to perfection and quickly delivered with a beaming smile.

Do they really vary much? For better or worse, they all look the same to me. This one is on the small side but none the worse for that.

Nice clean place good for fruit and veg shop there now and again but to exspensive to shop there regular checkouts sometimes slow .never answer emails

Upon receiving my rock solid jacket potato that wasn’t even warm enough to melt the butter I was already frustrated but working in this industry myself I bit the bullet and ate it anyway. All I could hear behind the counter was the girls slating their other colleagues and complaining to each other about working hours.Poor professionalism and frankly not acceptable. The only redeemer was the latte.

Just like every other supermarket. Last time we were in there the coffee machine was broken, but we were allowed to claim one from the cafe so that wasn’t too bad. They also didn’t have any quinoa one time which put a slight dampner on lunch.

Staff in cafe were rude seating area was dirty. Customer service non existent. Kept waiting dreadful

This is my go to store and it is so convenient for me. Plenty of parking with a lovely car park attendant called Malcolm who is always happy. A reasonably good number of mother/child and disabled parking bays. The staff/partners are always so helpful and friendly and their range of products for a smaller store is very good. There are also well stocked cheese, meat and fish counters where you are served by very knowledgeable 'partners' and an excellent selection of wines and spirits. A great place to shop or 'top up' shop.

My husband and I popped into Waitrose Oundle for a quick cuppa as we had another appointment in an hour. I ordered my Tea and the obligatory sticky bun at half price. My husband asked for a soft drink and could only find a "Ginger Shot"?. Although I had a tray everything was put out of reach round the side of the counter. The assistant knew the person behind me and ai couldn't help feeling she wanted me out of the way so she could chat! The Ginger Shot was in a quite small container - I politely asked if I could have a glass. The assistant reached under the counter and produced a large pint glass. I laughed and said don't you have a smaller one to which she replied no! She wasn't happy that I had interupted her chatter. Sorry Waitrose I won't be using your cafe I'd rather take a free coffee away!

Why is it that Waitrose has good food and some really terrible staff. I’ve just returned a faulty reusable cup (£12!!!) and the staff member not only had a massive attitude issue - perhaps she forgot that I’m a customer - but then my partner overheard her gossiping about me to another customer afterwards. How unprofessional! Please would the Waitrose Oundle manager do something about the staff at this store!

Staying locally visiting a relative we felt the cashier on the quick till wasn’t really up to speed The lottery ticket machine seemed to difficult to operate. Visit was about 12 noon on Thursday 29th For me the car park Kay out is like nothing else

I like the store but the only thing I hate is the sushi. Sushi is supposed to be soft and taste rlly good. But with this “sushi” the rice was stale, it was hard to eat, the seasoning was bad, I found mayo in it (WHY?!?!?!?!), I found tuna salad in it (WHAT!?!?!?!?!) and it just wasn’t good. Me and my family didn’t care for it so pls don’t get the “sushi” at Waitrose or any other waitrose.

We visited the supermarket whilst visiting Oundle the store was much the same as other Waitrose stores, the staff were very pleasant and helpful as they always seem to be in Waitrose. One plus was that it had a good car park. We completed our few purchases and left I can give no comment on the café as we used an independent one in the town.

I’m a regular Shopper at Waitrose but I am aghast at the number of reviews hear that suggest it is a great place to go for coffee and cake! The produce available at the cafe may will be very nice but why not visit the many local independent establishments For your bun and cuppa? It’s not the cafe it’s a supermarket and if we don’t support small local businesses there won’t be a nice town like Oundle to visit in the future. Does anyone care these days?

Upon each visit here I find the majority of staff very helpful and pleasant. When the que starts to get long they quickly open up more tills. However you can't always find what you need here

Very clean cafe and was well stocked. Sttore was comfortably busy and staff were attentive Over all a nice experience as shopping goes.

Too small for purpose and has limited services. I echo recent reviews about items being regularly out of stock and as such you cannot rely on finding things. Having just tried to order household item on line form Waitrose, I discovered I had to spend £40 to get delivery and then to discover that I had to travel to Peterborough to collect them. I complained to the store. I think discovered I could order the items via John Lewis where I had only to spend £30 for free deliver to Oundle's Waitrose! One wonder Amazon Prime household box started to look attractive!

The relatively recent downgrading of the cafe food selection has not gone down well with fellow customers. Does not seem as busy or popular now.

The shelves are regularly empty of popular things. Today I tried to buy razors and the shelves were empty - I asked why - a girl said that's because of Xmas time!!!!. she then went to the storage part and miraculously found some! Almost another sale lost due to inefficiency . I blame the management as they are ultimately responsible not the poor assistants that take all the flack.

A new Waitrose in this charming market town. The usual high quality food choices and a great coffee shop with a nice range of cakes and sandwiches.

This is not a restaurant but is a coffee shop. We had good service at the service area but the most impressive thing was seeing the store manager clearing and cleaning tables and smiling. Presumably they were a bit short staffed on a Sunday morning but he chipped in!

As the premiere grocery brand in the U.K., Waitrose Oundle is a bit of a disappointment.

This is unusual but welcome break before or after shopping , or for locals just hoping in for afternoon tea/coffee.There are choices of cakes etc and the outdoor parking makes it easy for the many retired people who seem to be around Oundle . Not a bad way to while away an hour during the day when one has time.

Although there are lots of coffee shops in Oundle they aren't open late which this one is. Although small it has a nice range of food and we enjoyed a lovely latte and a slice of Victoria sponge cake served by a lovely pleasant lady.

Me sirve una taza de té. Como se puede ver en las fotos. Es bastante desagradable. Sé manchas de té, pero en serio, un poco de exfoliante limpia sin este derecho. Desagradable Waitrose, espantosa!

Limpio y ordenado, genial tienda conseguimos los ingredientes no puedo conseguir en ningún otro sitio. Café gratis siempre un plus

We had not been in the shop before,very nice. It sold all the usual products I get from my own branch. Staff go out of their way to be helpfull.

Good quality food, nice prices and ambience in the cafe. Comfortable seating and polite professional staff.

Agh!!!!Horrendous queues Staying locally in a B&b I wasn't sure where anything was locally and wanted a Sunday paperSaw this place from the A506 and it went downhill from thereNo staffA manager on his phone telling someone the toilets had been cleaned and all was ok but not enough staff on the tills obviously

We visit Oundle frequently, lovely town. As Waitrose shoppers we usually pop in for "something" and take advantage of the café. Always clean. Reasonable service, good quality food. Choices are often limited, and service quite slow even though we try to avoid busy times.

Not a bad store, has most things and not too pricey. Just a few old snobby shoppers who dont like people in work wear!

Nice coffee and acceptable supermarket foods. Quick service, staff nice and seating area comfortable.

Waitrose are invariably of a high standard. This new store is very well laid out. Good parking. helpful staff. A pleasant shopping experience in Oundle

Just passing through oundle on the way home and popped in to this waitrose what a great time to go no pushing, etc and no rude people walking in front of you, or not saying excuse me when they want to go by, which I have had on many a visit to my local waitrose. Staff helpful when asked, good place.

We were in Oundel fore a model show and decided to go to waitrose for lunch . I had my usual coronation chicken sandwich and my wife had a cheery and almond tart . The restaurant was clean and tidy and the food was to waitrose usual standard.

Dived in here for a quick lunch, everything was expected with decent food and drink served quickly. Not much more to say than that really! It's a Waitrose!

Have used this cafe for morning coffee or afternoon cup of tea a number of times. Clean and bright easily accessible friendly staff.

Nice bright clean grocery store just outside a quaint market town. Fantastic parking and friendly staff

We stopped here for a Coffee & Cake on our way back from Wisbech, and we have eaten here previously, and at that time is was very good, however, on this visit, Waitrose were NOT up to their usual standards - why? We both had Coffee (One0shot latte for me & Decaff Mocha for my good lady) both were truly awful! And for some reason they had "Ran Out" of Sausage Rolls - then why not send someone down to the Pastries Counter in the shop, and refill the Café? Should we have complained? Probably Yes - but to be honest, because of the service we had received - we could not be bothered, Waitrose Cafe's have earned a great reputation, so in theory, keeping up to that standard should be achieved wherever the location, shouldn't it? Oundle branch has to be more vigilant, otherwise, the Café WILL be in danger of loosing faithful customers, just like us. School Report would read " Must do Better". Shame.

Which is a good thing ; I'm sure the quality has improved since the giveaway ended.The cafe area is light and airy, with plenty of room. The menu is limited, but appropriate for most of the clientele just appreciating a break in the shopping.

Nice clean restaurant with polite customer service and superb quality food as you would expect from a Waitrose.

We called in for a quick lunch and both ordered a jacket potato with prawns. My arrived and was warm (I don't like my food too hot). My friend's potato was cold. The staff wee very apologetic and offered to replace it immediately but she still had to wait and I had finished my meal by the time hers arrived. I thought the taste was good and it was well presented especially for the money. The latte coffee was good. I hope this was just a blip.

It must have been a brave move to open a Waitrose in this small town but a successful one. They will have Carrie don't demographic surveys and ascertained they will get a wide catchment and of course the parents of the well regarded public school. This is a great store, one of my favorites in fact. They have everything you need for a weekly shop and plenty of parking.

Good choice of food but Waitrose always are. The staff were however not so friendly, this was the downside to my visit.

The cafe is clean, staff are pleasant and you can find basic sandwiches etc.The seating areas are fine and its nice to be able to enjoy a quick read of the newspapers. For me I think the food could be improved by offering better salad garnish, eg really fresh,more colourful, and therefore more than one bit of lettuce.The cakes and biscuits are often the pre-packed cellophane type,or basic slices of cakes which unfortunately taste like they have been just cut up from one off their shelves.it would be so nice to treat oneself to something which tastes home baked! ( go to Brew bar in town and you will taste the difference!) Sorry Waitrose but you could do a bit better !

My son and daughter-in-law shop here all the time. We were just visiting them for a week and stopped in here after a long day of rowing (them, not us) for something to throw on the grill because we were all too tired to go out! This is a very nice, modern, clean market with just about everything you could want from fresh meat to fresh produce and a great beer and wine selection too!

Walk in for eggs and walk out with God knows what....even when I do t get a buggy I still get in trouble. But trust me friends everything o bough I needed...epically the bronze sparkles to throw on cakes...and yet another kind of tea...all essentials.

Airy seating area which is a lovely stop when you need a break from all that shopping. Staff are always pleasant but food choices often run out towards the end of the day especially at weekends.

We haven't been in here once when we couldn't find food as well as household items we needed. This is a nice, fast stop for anything you may need.

I popped in during the morning. The café is quite small and has a limited range of products. I had a Danish pastry to go with my free tea. The pastry was fine, but my local Waitrose has a much bigger range so I was a bit disappointed.There were plenty of free newspapers to read, and the café was clean and the tables had been cleared (one of my pet hates is uncleared tables).The staff were pleasant and friendly, although I did have to reach across the counter to pick up my tea.The loo was clean.All in all a pleasant place to visit.

It was spotlessly clean and the staff were amazingly friendly. The product ranges are above average and leaning away from budget and towards better quality. The fresh food and butchery section was a credit to them.The ambience is bright and open and there is good parking available albeit narrow access.

I come less and less to this cafe now as I prefer the other cafes in town. The food selection is very small and lacks the homemade feel that you get elsewhere.Saying that, the cafe is usually kept clean and tidy, they are usually fairly efficient in serving you and it is easy enough to move tables together for larger groups.There is a good selection of drinks, hot and cold, and they are reasonably priced.

Nice and clean, with an excellent choice of foods, and surprisingly good value!. Staff are friendly,knowledgeable, well turned out and free coffee too!

Very friendly service from the café staff here at the Waitrose in Oundle. They smile at you and are cheerful all the time. Nothing seems to be too much trouble for them. Always enjoy visiting when shopping there. Food and drink very good and well presented. Table and chairs very comfortable and kept clean at all times. If you don't have a MyWaitrose card then get one and you can have a free coffee each day you visit.

Stopped for a coffee with my good lady on our way back home from a stay in the Lincolnshire Wolds, and, as usual, we both enjoyed our coffees - one latte & one De-caff Mocha, made even sweeter by using our "My Waitrose" Card - which meant no charge! Excellent.