wagamama west midlands in Cannock Chase

2nd time at this branch and excellent food and service. Busy early evening but got seated ok. Ordered drinks and food and advised it will come out when cooked, maybe at different times, no problem. ordered chicken and prawn yaki soba and shirodashi pork belly ramen. Both meals delicious and tasty and excellent value. A mention to our server Michelle excellent and informative.

Shardon was exceptionally helpful when it came to ordering food for our fussy vegetarian children. She offered uk a solution for a dish which previously was on the menu and loved by our children, much to their delight. Nothing was too much trouble and Shardon was attentive throughout in a genuinely caring manner. Wonderful customer service and the food spot on! Just what we’d hoped for, we’ll be back again, Thank you!

If you enjoy: 1. Your partner eating their entire meal alone because yours has not arrived within 30 minutes of theirs; 2. Giving up and cancelling your own meal; 3. The staff taking this non-existent meal off the bill “as a gesture;” 4. Complaining to head office who forward it to the restaurant in question to simply mark their own homework; and 5. The said restaurant quoting an old Japanese proverb to contend that you are wrong and they are right… …then this is the place for you. To quote another Japanese proverb: “Even sea bream is not delicious when eaten in loneliness.”

Great food, great service, plus a reasonable price. My only complaint was the food was served on stone cold plates! As these meals take a while to eat, you end up with cold food!

The service we received was great. We were greeted with a smile at the door, seated promptly and the server who took our order was lovely. It all went downhill from here really. We ordered the teriyaki salmon and the chicken yaki soba, neither had any flavour whatsoever. We added soy sauce to make it edible but we were still both so disappointed. The yaki soba was supposed to have chicken and prawns, I had to go hunting for them amongst the noodles, there was barely any of either on my plate. Not a great experience when you're paying £14-£16 for a meal.

Great place to eat. Had some great advise from our server (Chloe). Food was great and served very fast. Server told use about her pins on her lanyard, very funny. Was super friendly. Would recommend if you enjoy this sort of food.

My first and last time at Wagamama, tried the grilled chicken ramen, disgusting. The chicken wasn't cooked properly, it was tough and tasteless. I made a complaint to the waitress, she wasn't interested in hearing what I had to say. A friend also tried the chicken so it just wasn't me.

Wanted to visit for sometime and today took the plunge. Being first visit was guided by the helpful staff on what to order. restaurant was clean and busy on this monday lunchtime. anyway started with chicken gyoza and chicken yakitori followed by chilli chicken ramen, chicken and prawn yaki soba and chicken katru curry. Finished off with smoked chocolate cake and banana katsu. food was delicious just what i expected and the service by millie excellent (very helpful to us first timers.

Great tasting food, friendly staff although service can sometimes be slow. The menu is somewhat expensive and food isn’t always delivered at the same time.

The food was really good and the service we couldn't fault. Renjoyed it here and will highly recommend.

Two of us visited Wagamama at the Cannock Designer Outlet during a weekday evening. You're not able to book online, however the restaurant was relatively quiet. We were seated after a 5 minute wait The service was very quick - my main main came within minutes of ordering which was the chicken katsu curry. I ordered the BBQ beef brisket buns as a side. Both dishes were very tasty and filling We ordered two mains, two sides and two non-alcoholic drinks. The bill came to £49 which was reasonable This was my first time visiting Wagamama and I would definitely visit again

Came with my partner for a date night and had a brilliant time. Our server was sharda and she was lovely and made us feel very welcome. Will definitely be returning :)

Came in for lunch and was greeted at the door promptly. Whilst we received great and fast service from all the team, Dee was particularly great. They were talkative, funny and brought an awesome vibe to the table. Food was very tasty and came out quickly. The juice was also tasty and well blended. I had the tropical juice. 😊🌴🍹 Thank you very much!

Midweek lunch best when quieter. First visit and can't wait to go back. Beautifully presented fresh good quality and healthy food. Efficient prompt service, our waitress was lovely and smiley and professional and the dessert ginger cheesecake was best I have ever had anywhere. Melted in your mouth. Divine food and fabulous dining experience. Highly recommend.

We waited in a long queue which didn’t move very fast but eventually we got a table. There were lots of empty tables, which was quite frustrating. The staff were very helpful and the service was very speedy. I have to agree with some of the comments, out table wasn’t very clean and the loos needed attention

Went on Bank Holiday Monday my partner and I . Dies not matter what time of day or what day there are Always a queue, and never an apology for this , especially as they was a lot of tables empty . When we finally sat down the floor was so slippery, and not cleaned properly. The tables was not the best cleaned , I went to the toilet we’re it was much worse , no toilet paper in three of the toilets , one toilet seat broken , floors and sinks dirty . The whole place needs shutting down and deep cleaning . The staff member who served us was lovely , polite. She took out order , mine came out first and we waited a while for our drinks . My food was Luke warm but I was hungry I just wanted to eat and leave , my partner came and again not hot . The only thing that was hot was the endeme beans , but it was served in a dirty chipped bowel . The whole experience was dreadful . It has to be the worst restaurant in the West Midlands, dirty crockery , lipstick in the glasses . Just awful .. the toilets was the worse .. please deep clean the whole place !!! And train the staff to be more helpful .

Been here 3 times and every time the food was Luke warm (chicken) and the most recent 2 out of our party of 14 were served chicken that was raw! Not enough staff when busy as it’s a v big restaurant. They need a damn good shake up in the kitchen!!!!

We visited at lunchtime and were served by a very surly waitress who spent the rest of our meal talking to the guy on the next table......sorry we interupted you! Ironically, she was explaining how much she enjoyed her job! My Soul Bowl did not have any edaname beans in and no one came to ask ifwe wanted a dessert......we did, but just didn't bother in the end. Very good quality food, as always in Wagamama but this branch appears to be lacking service. We didn't pay online as all your details had to be entered ( a handy way of gathering data)

Constant queues here as its one of the few food options in the area. Queue moved fairly quickly and girl running the floor was organised and on the ball. I thought as they were so busy food would take a while once ordered but I was wrong food and orders were taken in good time and it was delicious..couldn't fault it as this has to be the busiest branch in the Midlands.

Wagamama’s is the place you love to go to when you’re in a rush but want great food. We were here shopping and decided to visit for a quick afternoon meal. Drinks and food order was taken quickly. The food they serve is always fresh and full of flavour, and at this branch they didn’t let us down. Bellies full we were off shopping again within the hour.

What a lovely experience visiting Wagamama today with my husband and son, we were warmly greeted on arrival and had a lovely guy (connor) look after us, he explained the menus as we had never visited before, the food arrived, hot, fresh and extremely tasty,...

Brilliant food & brilliant service! Nick was excellent, super attentive and helped us choose our meals, will definitely be coming back!

The staff were extremely knowledgeable and helpful with customers with allergies. Nice environment and very clean. Food was tasty but the ramen broth could have been hotter. Also would have nice to have been offered a green tea to finish.

We were shopping at the outlet decided to eat at wagamamas it was my first visit my friend had been before. The welcome was friendly it was really busy our waiter was jamie a credit to the company he was efficient and friendly and answered...

My bowl consisted of a wide range of healthy foods which kept the dish interesting and scrumptious. Enjoyed the vegan duck and would recommend to everyone . Nice that they gave us free green tea as well. Will be coming back to wagamama for sure!

The food was extremely tasty. However the courses didn’t arrive at the correct time. Our starter and one main course arrived and then subsequently the second main course. The desserts were quite large and sickly.

Visited the designer outlet in Cannock to get some shoes and once we had completed our purchase had a look about and found Wagamama... its been some years since we last visited a Wagamama (last time in Nottingham). We were greeted by a nice young...

Freezing cold food delivered with starters missing. Will not be eating this again over 10 years eating at various Wagamama’s restaurants but no more. Very poor service

Went for a late lunch. We had never been before, so asked what the waiter recommended. Connor gave fantastic customer service, spoke us through the menu, and was very attentive.

Very friendly staff! Nicola was lovely and nothing was too much trouble! Food was amazing! Would recommend; cannot wait to come back again

Was served by a lovely gentleman named Conor who went above and beyond for us. Very friendly and polite and was very impressed with him

Food was delicious, food came out to us very quickly and our service was brilliant. Jess served us today, very friendly. Definitely will be coming again!

Shout out to Sharda who looked after us very well. Amazing food, fast and tasty. We recommend the Lychee cocktail.

I’ve been going to these branches since it opened in Birmingham 2007 And unfortunately Cannock wasn’t up to scratch with missing incesients and cold prepared food … great staff poor management! The staff are not the reason - maybe more Chiefs as their were two...

Connor served us tonight (30/04) and was excellent. He was very friendly and had a little joke with us but was also polite and positive about work. He had a nice chat with us but without being intrusive in to our meal and without trying...

This is our 3rd time here as it is the closest Wagamama to us. The service in this place is terrible and this has resulted in a full refund on one occasion previously.. There seems to be an incredibly long wait for something as simple...

Went for a meal here, wasn’t that busy. Didn’t even get spoken to for about 20 mins. My partner collared someone who said he was a manager called Jay. He ended up taking our order etc. he was helpful. It’s a shame that the other...

Really fantastic service from Connor! Food was super tasty as always, tried the new refreshed chicken yakitori and honestly they are so much better than the old ones! Food comes out at different times but it’s a small price to pay for such fresh food....

This was my first ever visit to a Wagamamma and have to say despite reading other reviews I found the experience fab. Staff were friendly and helpful and the food was hot, quick and delicious. The only reason this did not get a 5 star...

Worst Wagamama I have ever had, I ordered the beef brisket Ramen which I have had many times before at Solihull and Birmingham restaurants, which is priced the same as the Sirloin steak variant. The meat portion was incredibly small, the whole dish looked a...

Really bad service. Waited over an hour for food and still nothing has come - going to cancel and go to pizza express - avoid this place

Cannot fault the food at all, was absolutely incredible as always; however, our waitress LIZ was rude. Not only did she completely ignore me and ONLY talk to my partner, she also gave him orders that were for myself. Completely and utterly ignored me, I...

I’ve been to this restaurant a few times now, and the only good service I ever had was when we all had to sit on tables outside because of COVID. Since then, every visit has become increasingly worse. The first one to go badly was...

We’ve been before where they food all came out at once. But this last time we visited the food all came out separately. My daughter and other half came out and then mine. Now understand the staffs explanation on this when we complained, how the...

We are regulars to Wagamama restaurants across the country and a big fan of the brand. Have now visited this branch on three occasions over the last few months and it is truly sub par. The food is ok, but service is universally poor. Experience...

The service at this restaurant is totally appalling! Me and my sister visited just after the lunch time rush so it wasn't too busy. We were seated right away and ordered, my sister is a vegan and this was communicated to our server. We ordered...

Awful service. Food came out COLD and I mean COLD sent it back got a fresh meal which was enjoyable and what I expect of Wagamama’s. However upon finishing our meal we were left with dirty plates for ten minutes, no one came to ask...

Didn’t have the meal I ordered so I ordered something else. Mine came out on a COLD plate and my partner waited another 10 minutes for his. When I asked where his meal was, was told it comes out when it’s ready!! Never before I...

Third time I’ve been here & it gets better each time. Food was really tasty. I had the pulled pork ramen which was lovely. Our server was really friendly. I didn’t know before but green tea is free at the restaurant so I’ll definitely remember...

Terrible service. Slow food and rude staff. Came here with friends for a birthday meal. Although we appreciate food will come out separately one of our party had the food come out nearly an hour after everyone else. The staff laughed about this and said...

Second visit, food is hot and fresh, service is a bit haphazard but this is normal for Wagamama with sides and mains appearing in no particular order and you don’t get served at the same time but this is how they operate. Service was good,...

Every visit is fantastic always receive great service, received amazing service today from Connor, Jay and Elishia, can’t wait to return!

Really great experience. Miguel was our waiter. Has to be said, the food was superb and the service and guidance given matched the quality. Husband tried a vegan dish and is now a convert. It really was so tasty and fresh!

Went here tonight with family for my daughter 18th what a let down the service was , didn’t seem to be any one in control , no manager , just drippy kids wandering around , we had one waitress to seat us ,one waitress to...

Fabuloso food . Lovely Asahi lager.. Emma the manager was so friendly & she totally looked after us . Credit to the restaurant. The bang bang cauliflower side was the best thing I’ve ever eaten !! We will be back very soon ❤️

We arrived had to wait a while possibly due to restrictions. Dee greeted us and took us to our table. She was really helpful ,friendly and very informative on the food and ingredients. Altogether a lovely meal and excellent service

First and last time. Very slow service and food delivered one meal at a time during a 45 minute period. Was reasonably busy but not packed. I’d eaten my meal and son was half way through his. We asked where my daughters meal was to...

Very disappointing service. No care for restaurant users. Last time ever, I will visit wagamama. It was rubbish a few years ago and is still rubbish now.

Nice enough cut not a wow for me, staff were very friendly and quick to serve us. But the food wasn’t brilliant for the cost. Loved the vegan options, but wasn’t wowed I’m afraid. Wouldn’t rush back

I try to be fair whenever I write a review, but the relatively new Wagamamas in Cannock was up there with the worst service my wife and I have ever come across on our travels. It was on a busy Sunday and we even queued...

Bad service. Wrong food served. Took over an hour for mains to come. Came here two nights in a row. So after the first time we thought the second would be better but worse. The first time we went as a couple they send the...

Long queue to get seated, but sated kept it moving and it was a busy Saturday lunch time. Ordered duck gyoza and ebi katsu as sides, they came quickly and we did t mind having them as starters. Parter ordered duck donburi which came about...

We ordered a collection for 7.30 at the McArthur Glen shopping outlet in Cannock. We arrived at 7.20pm knowing it would be busy and expecting a wait, which we were totally happy to do. The member of staff who was helping customers outside (tall, curly...

This is hands down worst run branch we have visited!! Idea seems to be make you wait outside for as long as possible in the hope you leave!! Seen about 40 people leave and 10 go in 🤬 come on Wagamama get some management in!!!

Great meal and service, Connor was really helpful and talked us through the menu would defo recommend

Made our meal great, really good food and service to match!! Thank you Connor from the three lads !!

This was my first experience of Wagamamas and OMG, was it a great one. The staff we encountered were attentive and very efficient. I'd single out Connor, Dee and Chantelle as they REALLY shone, and I insisted on speaking to their manager Chloe at the...

Okay... First off, this isn't in Hatherton - it's in Heath Hayes. Just been to eat and we're incredibly disappointed. Arrived to no tables and chairs outside and it's 28 degrees. Never mind, we'd eat anyway. My fiancée ordered prawn Raisukari and I had the...

Terrible! I ordered steak teriyaki and sent the first one back as it was inedible. I tried to eat some of the replacement and that was just as bad. The bits I left I couldn’t even cut ! Don’t bother going here.

This was my first visit to a Wagamama Restaurant. I ordered the Katsu Curry and it was so tasty. The flood was served quickly and with a smile. Looking forward to my next visit to explore the menu again.

We have been here before and last time we had a similar issue... myself and my partner ordered two separate meals and they were not served at the same time. My partner was probably half way through her Hot Katsu curry before my summer bowl...

My partner and I visited here this evening after talking about going to a Wagamama’s for quite some time and seems as this one has been on our doorstep for a number of months we thought we’d finally try it. We had to queue outside...

Restaurant was busy but staff were attentive and helpful. My son's partner needed gluten free and was delighted that they had a good gluten free selection. Because of this we had a slight delay as orders for gluten free have to be taken by a...

Wow. Went to Wagamamas yesterday and sat outside at the back which was beautiful. Was really nice area to sit in. We had the best experience and the most amazing food. Connor and Ben were absolutely amazing, the food came really quickly and they were...

Went to Wagamama at the West Mifland Designer Outlet last night. My sister her partner, me and my good wife. Apologise for not remembering the names of the food we had, but I had a sirloin steak with noodles, Teppanyaki. Best steak meal for a...

No booking system but only waited a few minutes to be seated, service was quick and friendly our waitress Shantelle was lovely and always checking on us, all food was really tasty especially our Ramen, definitely be back again soon!

Visited with my friend last week as a last minute thing, got a table straight away and was served by the WONDERFUL Connor! He couldn't do enough for us. Food was absolutely delicious and fresh! We are going back tomorrow we loved it so much...

My boyfriend and I visited this branch on 26 June. The food was amazing as always but what really stood out for us was the service. We were served by a lovely guy called Connor who was very attentive and friendly - he definitely added...

Myself and my family came here and we had a fantastic time, our food was absolutely beautiful! We were served by Connor and he gave us possibly the best service I've ever had, very helpful, chatty, lovely chap! Highly recommend this place. Thank you very...

It's the first time I had been to waga and I must say it exceeded my expectations. The food was brilliant and very tasty. Drinks were amazing and the atmosphere in there was so friendly. Our server Dee couldn't do enough for us and was...

Came here on Saturday 12th June, was greeted by a nice host whos name i cant remember unfortunately. But when we got to our table we had an amazing server i believe her name was Lottie, she was so polite and happy really made our...

First time at Wagamama today and it was the best experience ever. We were served by a very polite server called Connor who catered to our every need. He is a credit to the restaurant. Will definitely be returning very soon!!!

Mainly writing a review due to the outstanding service we received from the two waitstaff that served us. Tam and Sharni both made us feel very welcome and had such a great attitude towards their jobs. Tam took our main order and they were very...

So pleased to have your restaurant near to home. A wonderful meal, served quickly by friendly attentive staff. Lovely to see tables and chairs cleaned so well. Lovely evening thank you.

Greeted by an extremely rude girl which made us walk out before we were even seated. Will neve attempt to go there again

We visited the first day of indoor eating after the COVID lock down and we’re lucky enough to get the free meal opening offer. Staff were extremely friendly and inviting, the restaurant looks fantastic. Dee our waitress helped us choose our options and we had...

First day of opening for eating indoors. The restaurant looked amazing and the staff were friendly, attentive and efficient. Food was top quality and served really quickly. We were pleasantly surprised how good the staff were as they were still in training as the restaurant...

Ordered via click & collect which was a painful experience due to it not working with a mobile phone & having to fire up the computer. Easy enough to collect when I got there. However the food was cold, bland & under cooked. The portion...