Mcdonald's Restaurants in Cannock Chase

we didn't get our ordered we got delivered something completely different much wasn't any of our food

Order missing items once again staff are incapable of carrying out the simple task of looking at a screen and putting the ALL the items into a bag absolute joke once AGAIN!

food did not arrive and I was still charged for delivery

5 stars for Longford McDonald's, 0 stars for McDonald's digital team! Massive shout out to Sam part of the management team. I've had so many issues in the past with this McDonald's, and continue to have issues with the app, which I know is nothing to do with them. Made a massive order through the app, including a discount code to save some money and when I got to the restaurant surprise surprise yet again the app crashed and said they had nothing in stock. Fortunately Sam came and processed the order manually and added the discount. It's a shame that a company as big as McDonald's can't sort their technical issues out with the app.

food was cold and fries was half full

Always good food here never complain

Missed a whole burger from our order and tried to say how busy they were as an excuse, unbelievably incompetent

Received completely wrong order and food was cold, I could feel it through the bag. 48 hour resolution time from Just Eat and I feel bad for whoever hasn’t received their food

Terrible. Food was cold, no straws and order was wrong….worst one I’ve had

Food was cold and didn’t come how I requested

one of the bags was partially open and there was a missing drink from the order

Complete sent the wrong order I turned the order away

food was stone cold fries were like cold salted cardboard milkshake had melted and burger was stone cold and chewy eww never again

ZERO STARS.... sent me someone else's order.....

Estimated delivery was 18:45 didn’t arrive until 19:10, ordered a family share meal and it was all cramped into one small bag and was stone cold not happy

order was over 30 minutes last and the food was cold, including the HOT drink

terrible, orderd wrong , no big mac meal and no sause, alway have problem with this McDonald's

I AM FUMING. ORDER NOT DELIVERED SO WHY SAY IT IS? Staff useless. 'Go theough just eat' dont do anything. Waste of space

There was missing items on my order. Iv been charged 19 pound odd and on the receipt it’s Sayin 11 .74 . The Icreams I ordered are missing and my drink .

paid £11 for burger and chips didn't get the chips so they sent me £2.50 back after I had to pay delivery fee

half the delivery was missing 😢

The time for delivery kept changing and the food was stone cold! Shocking.

Freezing cold food waste of money

the food was cold and tasteless. And I was sent the wrong milkshake... very disappointing

Missing items. Nothing done about it!

Had to throw away the large hot chocolate again due to it tasting like dishwater

Over half of the order missing

hello sorry im really unhappy ive reserved my food bag was open and came cold and im missing items chicken and 1 chicken moyo

each and every time the sauces are forgotten!

the food was stone cold and the dips i paid for was not in the order

Was a great surprise to get hot fries as normally just warm.. Burger was delicious

it was all cold when he went had to warm it all up

Did not give us the right order

Very good as usual excellent service 👏 👍

Literally got to be the worst mcdonalds! Order a mayo chicken with cheese, and they take out the chicken burger, its laughable, must only hire absolue idiots. How is it that hard to get a food order right, its literally right there on a screen! No wonder the reviews are so bad.

Once again missing items I literally don’t understand how hard it is for workers and drivers to get this so wrong it seems like all the time!!!!!!

Small chocolate milkshake missing from Happy Meal. When delivered Fanta Zero had tipped over and leaked all over the bag. Luckily hadn't ruined any of the food but the bottom fell out of the bag meaning food went on the floor. Fries cold on arrival as usual. Not likely to order delivery again.

Fast food? Waited inline to pay, asked another member of staff if I can pay for my order, said there's only one till. Literally two tills at the counter..... Put my ticket on the counter and walked out, shouldn't have to queue for over 5mins being the second person inline.

Didn’t even get the food the delivery driver marked it as delivered but did not bring it !!!!!

Food was cold and no sauce on chicken wrapped milk shakes was too thick too drink not a good experience today

No condiments AGAIN!!!! Paying for these....never arrive!

It's OK seamed a bit chaotic staff were average got drinks wrong there were other people taking items back while we were there not to impressed

People who work here have difficulty following an order on a screen & checking everything is there. Missing items & not the first time

Sausage and egg McMuffin meal with hot chocolate, yummyyyy

well done to the team ..v good service today

5 stars from me !! Ordered grilled instead of crispy chicken in a wrap and they kindly changed it free of charge even though I offered to pay .. really top quality service and nice food with piping hot fries . Well done all !!!

absolutely appalling never ever have i experienced customer service so bad, completely disregarding all customers waiting on food and walking past , required customers to shout over the counter for staff to actually communicate, whilst the manager ignores the situation completely. Food order was also wrong and unable to correct as staff were so rude.

one philly cheese burger missing from order

quality has really gone downhill at linkway McDonalds, some fries cooked some half cooked, both sauces missing from order, fries only warm, we keep hoping maybe this time it'll be good but after another disappointing order we have decided it will be our last.

I ordered two cokes and only got 1

chips were cold. hot chocolate was very weak. cheeseburger was excellent.

When order was placed delivery was 20 mins , but then went to an hour

I had chicken buurger&fries,husband big mac & fries,2 latte coffees.we waited about 15 minutes for food,but there must have been about 10 people behind the counter,when my app wouldn't work there were 2 girls behind the counter at the end chatting, a copper of times I looked straight at them and basically they looked the other way and pretended they hadn't seen because a couple of times they glanced back at me.it took a girl cleaning the tables to come over to me after about 10 minutes to go behind the counter and get someone to serve me.from when we get there to getting our food was near half an hour.and when it did come one hot one cool coffee,I changed it straight away..as soon as we started eating fries you could tell they had mixed freshly cooked fries with a batch that had been done a while before some hot some bendy and cool.the people on next table changed there's but had to wait.we just left the fries.we did mention it to a young man bringing food out,but bless him he was busy so don't think he would have mentioned it.

Food was that cold. It was almost stale. Didn’t even eat a quarter of it. Basically just had the drink. Waste of time and money.

You pinpoint on the map your exact location, add notes to delivery instructions and the driver still calls for help, but the issue is they then don’t listen to a word you say when you’re trying to direct them further, so you still have to go out to meet them on the carpark, leaving children inside alone. Then argues it’s not his fault. Food was cold by this time and the quarter pounder was awful, would have been better with a cheaper cheeseburger instead; for the quality of it.

Missing items in everyone’s meals!

Only problem is the fries tasted horrible like stale like they had been standing for a while

Disgusting service! Food ordered at 4:49pm it eventually arrived at 7:00pm! Can’t get in touch with customer service can’t get in touch with delivery driver!! Food turns up freezing cold! And on the receipt it says 5:39pm so that’s what time the food was prepared to be sent out for delivery but didn’t get her until 7:00pm, it’s be been sat in someone’s car for an hour and 20 minutes!

Best McDonalds around cannock! Fast delivery too

More or less on time though with a slight delay but understanding with the time of day, the burgers were good though the buns were a little cold and the patty was loop warm The bacon on the wrap was too hard to eat and only 1 piece

I thought I’d give them another chance as each time we had ordered before there was something missing . One order of 2 happy meals came without any fries . This time though, they didn’t give us the happy meal drink . Won’t be ordering from this McDonalds again .

food was delivered cold..half the fries had tipped out as well as 1/4 of my drink. it was supposed to be coke classic but I was given coke zero.

no sauces that I ordered, asked for no grilled onion and it came with it on and food barely warm.

Food was average, but delivery was nearly 90minuts,, so mutch for fast food.. Very disappointed.

Food was great and delivery was quick too

So annoying lately.. Never seem to get an order right an when they do it's cold or going stale. Nothing worse than cold hard dry fries..

Chicken share box meant to come with 4 x dips come with non, chicken cold, fries cold and an hour late

My order has NOT been delivered

Went to cannock 1 ,lovely staff and food

Missing dips for nuggets and chips and burgers cold, considering we live 5 mins away very poor quality

my hot chocolate tasted like warm water but the food was good

Pulled up at the drive through on the 16th September at 4pm to order a Big Mac to be told "we have no beef today" What a joke

Literally didn’t receive my food at all!!

Asked for no mayo so they put mayo on it

It is never warm and they always forget something

Still missing dips I asked for this happens every time I have it delivered.

We ordered a meal with a Tropicana orange juice and we did not receive it. I am fed up with McDonald’s forgetting items on orders.

Fries are always stone cold. We’re not even that far away from McDonalds. Orders seem to always be wrong or missing too. Ordered two milkshakes today, one being Banana and the other being Chocolate, both came as Vanilla. Such a let down every time I’ve ordered. Only thing decent is the breakfast menu.

Chips was soggy and nuggets was coke

Finally a McDonald's that gets an order right

the milkshakes where off.runny and tasted like gone off milk

shockingly bad, missed some of our order and really bad customer service

This must be at least the third time of ordering through thus app and adding extra sauce which never arrives. Every time it costs money to get extra, but I'm not even receiving the ones that should come with the order. It is even listed on the receipt. It is not rocket science to get this correct and I have lost money because of it.

Food was cold and I mean cold not warm. Coffee only half a cup as not fitted into holder and had run out over everything

missing items for 3rd time in a row

Missing items again!! We didnt get a mayo chicken or a brownie. How hard is it to do your job.

originally set for 9.50. didn't come until 10.23 and it was all stone cold like it's been sitting on the side for ages. I would like a partial refund or full refund please.

Big Mac?! Hmmm?! I think mine shrunk in the wash! Something else that has got smaller but more expensive .. Haven’t ordered a Big Mac for quite a while and was shocked to see the size of it now!

Order 96 today 01-09-2024 Arrive before 19:40 order than wait till 20:10 ask for my order?they deleted the number from the screen 🤷🤷🤷got home with the delivery to my family guess what missing the nuggets on happy meal and the garlic dippers cold 🥶 left with my order incomplete 20:15 very bad 👎 McDonald's no respect

Had a fantastic evening there, very reasonably priced, excellent service. Pleasant staff, very helpful, would recommend to anybody 😀

Cheese burger missing from happy meal number 1…. Fries missing from happy meal number 2. Two mayo chicken burgers missing!

Slow in drive thru. Need more staff I thought

Another order blitzed by missing item 🥹

The usual McDonald's. Excellent food and service. Very clean.

I ordered at 12 said would be 35 minutes didn’t arrive till 1:30am. Was no option to cancel order or anything

Got someone else’s order so had to reorder everything again and wait for a refund on the incorrect one.

Very poor service Ronald would be very upset

This is my second order as the first one came and was completely wrong! Now this order has something missing! I give up! Absolutely useless!

food was freezing left outside and over an hour late

Missing items, second time running. How hard can it be?