Mcdonald's Restaurants in Cannock Chase

Don’t and I repeat don’t eat from this McDonald’s! Me and my partner had recently ordered from here and got food poisoning! Don’t know whether this place has had a recent food hygiene investigation but it needs it! Worse McDonald’s to get anything resolved too, don’t offer you refunds when they mess up the orders like constantly. Times I’ve had the wrong food and missed food items I ordered for which I never got my whole refund back for, McDonald’s only issue a free burger or fries to only use in their store which is ridiculous when you order online and don’t drive. If I could I would rate it 0 stars for everything. Staff there need sacking and replacing because they can’t even put a simple order together without forgetting the main parts!

Food cold and missing food again always the same issues when we order

Great food when you're hungry but slow service because of the drive threw

Shambles, mornings and evenings. Incorrect orders, often cold. Hasn't been cleaned properly - still fries on the floor at 9am

Was very busy but worst put together cheeseburger ever had. Parking bad store was messy.

Ordered bbq burger and chips..chips stone cold one arrival and under cooked. Taste disgusting, the bacon under cooked and looked raw to point pig still oinking! Disgusting never ordering here again 😠 will be taking this matter to higher standards!!!!!!!!

When ordering on uber eats they never send a straw and if it's late the food is stail disappointed

Need to fill coffee up , I always get half a cup, and my fries are always cold like cardboard

Wrong order delivered and wrong drinks and not enough burgers delivered that i ordered

It's a McDonald's there all the same.

all good is cold even coffee is cold???

food arrived hand over good but food warm had to be microwaved

Chicken cold not much topping on ice cream

mcdonalds always forget to put straws and napkins

very pleasant driver delivered with care

Food freezing cold absolutely horrendous

Stone cold,not kept in touch at any time ,no tracking of order,dissapointmant in every way wont use your delivery sight again.

Cold chips again Slightly warmer burger, Disappointing AGAIN

Haven’t received my order think it’s been delivered to wrong address

missing items and items not ordered were given instead

I’m a regular at this McD, but what happened today will stick with me. I ordered through the app with table service. As usual, a staff member brought my food on a tray to my table—but then, he literally tossed the tray on my table from a few steps away. I was stunned. I asked another staff member to call the manager, only to find out the person who threw the tray at me earlier was the manager himself - Max. I spoke to him about how I felt, but I can’t shake the feeling there was something off. This incident won’t be forgotten. Very Disappointing, Mr.Max! and McD Cannock!!

missing items again ... No Refund so won't be using just eat or McDonald's again ever. rubbish as always

came earlier than it said so that's a plus. Delivery driver was nice as well.

By far the slowest mcdonalds in existence

I haven't had my order it said delivered and I haven't received it but quick enough to take my money

order the family share and didn't put my fries in

The staff need to be professional in all aspects. They usually short pay customers' changes, which is not professional.

Order was correct, but turned up luke warm. Driver had placed food in a normal bag and not a heat proof bag

Got to give credit to this store they are definitely consistent, they are consistently RUBBISH. Constantly sending the wrong order or forgetting items, which is always cold and thrown in the bag. The staff are equally as helpful as a chocolate teapot (useless). I'm sure when they interview staff they ask 'can you read from a screen and put pre made food in a bag?'......'No'.....'great when can you start?' Avoid this branch at all cost absolutely shocking service, EVERY single time I've used them. 1 star is too much for this place.

The place needs closing or new staff. Food dreadful, cold and the wait is unbelievable. Staff uninterested, leaving food to go cold while they chat amongst themselves. No aplologies when you complain. The Manager is a complete waste of space and doesn't care. Read your reviews. One star is too much.

Missing items from order, including a whole burger and the happy meal toy, made a child cry, so much for the "happy".

How was all the food cold when delivery arrived on time

wrong order sent food barely warm

I asked for ketchup they didn't give me any 😩

food was stone cold when delivered had to re-heat all food including the chips.

Was cheese on my burger when I’m lactose intolerant

Food was freezing, no straws, no napkins. Food and sauces missing that were paid for. Burger order wasn’t correct despite the correct order being on the label.

The wrong order was brought to my door so I had to go and collect it myself and the driver was rude and not in the slightest bit helpful

Another freezing cold meal from Just Eat. Apparently driver got held up on previous delivery as they couldn’t find their code. Our meal was therefore inedible as the burger bap was tough as old boots due to it been so cold

Part order missing all food cold and i mean must have frozen with han solo

I recently ordered a Double Quarter Pounder with Cheese from McDonald’s and drove home, looking forward to my meal. However, when I opened the box, I was shocked to find no bun. Just the patties, cheese, and toppings sitting there, completely incomplete. Since I had already driven home, I didn’t have the chance to speak to the staff at the store. Instead, I tried addressing the issue online through McDonald’s customer service. Unfortunately, despite raising the complaint, I haven’t received any response or resolution. Having no bun is such a basic mistake, and it completely ruined the meal. I had to eat it with a fork, which is not what anyone expects when ordering fast food. The fact that McDonald’s hasn’t even acknowledged the issue online makes this experience even more frustrating. Rating: ⭐/5 Disappointed with both the in-store quality and the lack of response online. This situation shows a real lack of care for customers.

Completely wrong order delivered, left me 3 year old with no dinner wondering why they’d ’forgot her’ won’t be using just eat again

find was stone cold when it got here to the point the fridge was warmer

Food was cold and the delivery took longer than expected

missing items , happens more often than not lately

we couldn't eat the food because the seal was broken on the brown bag. my son took a bite out of the burger and spat it out as we were all paranoid about eating it and the the wrapping on the burgers looked like they had been tampered with. quite scary!

hot drinks burst in the bag and all over front porch was not properly sealed poor quality

Delivered very cold, late and when the delivery started it showed 1 mile from the restaurant on the map. When will you tackle delivery drivers with multiple phones delivering for multiple restaurants 😡😡😡

Driver was Also rude and my order was cold and all food was a mess

Chips were like cardboard. Even my cats wouldn’t eat it to prove a point. Not the first time I haven’t received sauces I asked for with my order. Hemlock park is meant to be the better one in Cannock and I’m severely disappointed.

Waited 25 minutes for my food and when it finally arrived the fish o fillet burger was hard and a horrible taste like it's been there for months the staff are so rude it's unbelievable and the managers got serious attitude problems avoid this mc donalds

cold very cold, 3 mobiles 4 jobs at once

freezing food half missing and bad fries

Kids happy meals both missing nuggets, burger missing from meal, terrible

Food delivery time changed several times and not the 15-20mins initially quoted. Food arrived stone cold AGAIN! Watched the driver deliver to other people before us on the tracker that were further than us . Food was stone cold and drinks had lea

Delivery time changed several times and not the 15-20 minutes quoted when order placed. Food was also cold when arrived and needed to be re heated

No sauces no napkins no straws really annoying because they give you all that in the drive thru just not on the just eat orders

Cannot fault the delivery driver or our order but, can someone please sort the addresses out as they were sent to the wrong house as the map has double numbered instead of correctly numbering the street

Food freezing missing half the order as usual hemlock way is beyond terrible now!!!

Very cold. Had to heat it all up in the oven.

food was missing and all chips were all over the.place out of packets

Quality was poor. Missing items and food that arrived was cold. Delivery time was too long

My food was stone cold couldn’t eat chips

Hate to give a one star review but unfortunately the service is too inconsistent. The food you get is perfectly fine but its actually getting what you have ordered that is the issue. Previously it got to the point where I felt like I was gambling with whether or not I get my correct order but now I can be pretty certain its going to be wrong in some way. Odds are you're gonna be missing food / dips / drinks. You may get someone else's order. Likely to be cold by the time you get it. Or they may forget about you completely and leave you sat and the car park for 45mins while several JustEat drivers come and go with multiple orders. Idk what happened because I used to praise this place but recently it has fell from grace and I cant understand why. Pretty sure I won't be going here again.

order missing items , food is stone cold

Absolute worst of West Midlands been here 3 times every single time messed up my order... Do not waste your time go somewhere else these lot are just cowboys

Food was Cold, Driver did not deliver to Door as we are disabled

missing a hash brown but overall nice the driver was very pleasant

Food bag was delivered open. The seal had been removed from bag. Chips were full, mostly eaten.

Good food and delivered on time

Food was cold & no dip with chicken nuggets very disappointed.

Wrong order delivered. Worst McDonald’s for this your not safe with delivery or pick up something always seems to be wrong.

Missed items off our delivery. Shocking service

i normally only give good reviews ( see all) for great service and just don’t bother giving bad for absolute bellends simply won’t go again. But this place employs Rodney’s. The drive thru let me go thru the drive thru ordering and then gave me something different. Ran by children for children . Would go to another local one within 2mile. Simply avoid this like the plague

lukewarm food/coffee . bacon smells off no cheese on bun. rubbish value for money.

My coke had spilled all over the food, which was cold. It had collected in the bottom of the bag, soaking my leg and the sofa. Not good

food was cold and just thrown in the bag

I’m not happy with my order at all it hasn’t came with my food yet again someone needs to do something about this!

Got my order wrong took off stuff that I didn’t even ask to be taken off, food was cold and minging, coke is too gassy, took ages to give me my order

I was given 1 chicken mayo when I asked for 2

It was cold and some food was missing

was given the incorrect order, not by driver but by site. Bag correct, contents were not.

I wasn’t happy at all, the food was freezing and my kids happy meals where chucked in the bag, one happy meal wasn’t even in the box and was missing fries out of one happy meal. There was no straws or sources I orderd not happy at all

Only ordered a happy meal and quarter pounder meal and only the happy meal turned up with only two nuggets in the box this is the third time in a row now

Driver could not find our address and had difficulty in understanding directions given to him over the phone.

Food arrived cold and was thrown together by some muppet

missing items yet again! food cold!!!!!!!

The McFlurry wasn’t even half full in the large pot I ordered

Ordered 2 porridge with Lyle’s golden syrup. 2 Porridge came but no golden syrup and no spoon.

horrible experience. Missing my chicken mayo

It never arrived so I would like a full refund please

ordered on the app waited 40 mins inside for food asked where food was said lost order and would redo ASAP waited further 25 mins . Worst McDonald's ever

This order was not delivered as it was 2 hours late and i had to go back to work!!!!!!!!!!

Food was so cold I had to throw complete order in the bin…cost £30 and got £4 compensation refund…Not good enough if I was in a restaurant I would have had £30 refund as food not edible…

apprantly when you order two mcflurry ice creams, they just send what ever drink they think is an acceptable replacement. if the machine is off, ring me and ask what I want instead

Cold food, disappointed waited 20 mins in drive through, not even a full measure of diet coke no ice, a frappe my daughter couldn't even get through the straw. Awful food.

did not have my order waited two hours and said it was delivered very angry I'm disappointed and also disabled I want a complete refund and also delivery charge has I haven't got no food

Food was cold and not very fresh.

Food was delivered cold and missing a whole kids veggie dipper meal and drink

Food was freezing cold when it came had to reheat