Mcdonald's Restaurants in Cannock Chase

Food was so cold I had to throw complete order in the bin…cost £30 and got £4 compensation refund…Not good enough if I was in a restaurant I would have had £30 refund as food not edible…

This order was not delivered as it was 2 hours late and i had to go back to work!!!!!!!!!!

ordered on the app waited 40 mins inside for food asked where food was said lost order and would redo ASAP waited further 25 mins . Worst McDonald's ever

Cold food, disappointed waited 20 mins in drive through, not even a full measure of diet coke no ice, a frappe my daughter couldn't even get through the straw. Awful food.

apprantly when you order two mcflurry ice creams, they just send what ever drink they think is an acceptable replacement. if the machine is off, ring me and ask what I want instead

food cold, part of order missing, late delivery

Food was cold and not very fresh.

did not have my order waited two hours and said it was delivered very angry I'm disappointed and also disabled I want a complete refund and also delivery charge has I haven't got no food

Food was freezing cold when it came had to reheat

Food was delivered cold and missing a whole kids veggie dipper meal and drink

I ordered at 5.14 and twice the expected delivery time was put back. it eventually arrived at 7.05 and the order was short of the oreo mcflurry

Very very slow service. The self service machines don't produce receipts. The food was cold before we got to sit down. They were busy in the drive through which is where the focus on customers was rather than those eating in. Avoid!

no mcflurry in it, still not refunded as bot enough evidence. Each time i order something is missing, and no refund, so basically i am paying for something that doesn't exist.

no space in my bag. I ordered chicken nuggets?? am I supposed to eatvthem dry??

Quick takeout for tea. Unfortunately a slight delay in processing the order.

Severely understaffed, long wait times and wrong orders... Like someone else said, just go to the Cannock one... Is much better...

I asked for no cheese on either burger both came with the cheese melted absolutely vile they don’t read the requests from customers

phoned restaurant to find order . had no drivers.. asked for refund.. was told to contact just eat.. why should I ask they messed it up.. a driver turned up 2 hours later with cold coffee and food.. won't be ordering from them again..worse experience on here..

Delivery time kept on getting extended and food arrived cold

So the Food and especially chips were cold!, iv had cold food before but at least it was eatable, this time round i had to microwave the food!, so ye after microwaving the food i ended up with a soggy wrap and the old man ended up with cardboard buns, ain’t one to complain but jeez i should of stuck with having cheese on toast but no i thought “treat yourself” …… so cheers McDonalds for taking my money and giving me dog food

You gave us the wrong order we request a refund immediately or the right meal

wrong items again this is happening to often, total disgrace, especially having to wait nearly 45 minutes and food is always cold

Slowest mcdonald's in the country. Staff actually ignore customers. I witnessed someone politely ask for some sugar and the staff just completely blanket them

Missed part of order didn't realise until back home

Ordered food on the McDonalds app came from here as an ex employee I am discussed by the state my order arrived in cold food and wrong drink no straws or napkins will not be ordering from here again if I ever eat a McDonalds again has ruined my perception of the level of standards that should be in place

forget the fries with the large meal

Forgot my fries and drink so had to get a refund

food was cold and had a wierd taste, didn't even feed it my dog threw it away

The restaurant is definitely consistent. Unfortunately the consistency is found in how often they send incorrect or incomplete orders. Sometimes whole items or meals are missing. Dips will never arrive, so enjoy the dry chicken without any of the condiments you were looking forward to. A mistake happening once or twice is frustrating but expected - its the law of averages that such a high volume business will do this. Mistakes happening on EVERY order points toward lack of care from staff, lack of control and overseeing from management, and perhaps a lack of seamlessness in the order creation process. All of them result in a restaurant that has zero capability in their delivery business.

straw was missing, drink was missing, sauce was missing and nuggets were given instead of melt dippers

Food completely cold after I put a comment to say make sure it’s warm what’s the point in using just eat

The food us ice cold.. Hot chocolate cold not even warm. Updated the twice delay in food then cold..ridiculous

I ordered from the restaurant through Uber, and the Uber driver didn’t deliver. I’m very happy with the employees that helped me get the £30 worth of food we ordered. It was on Uber not McDonald and they helped anyways, even though they didn’t necessarily have to. Amazing customer service, they really made our night, thank you to the managers on shift.

The time kept changing and there was missing items. No golden syrup with the pancakes.

didn't know where he was going had to call me twice food freezing cold

food is freezing cold and drink spilt all over food aswell

Food wasn’t edible was stone cold

ordered , delivered on time , and nice bloke who dropped it off !

The food when arrived was stone cold, not edible at all. I have 2 young children that was waiting for there dinner and it was so cold they picked around it and left most of it.

Missing/forgotten items, food was colder than the deceased, abysmal all round, save yourself the disappointment and money.

The food came looking like it had been thrown at the wall and stomped on, it was 20 minutes late and the driver laughed when arriving. The foods cold and for £20 is absolutely shocking

food was missing as I ordered the burger deal and didn't get any chips

Food was a bit cold on eating but good

Waited over an hour for the food to be stone cold when got here

I went there today and ordered my food. I collected my food but they didn’t give 2 large chips which I ordered. I went back to reception and explained them. The staff on reception was very rude and racist towards me.she just give me 1 large fries. She asked me to order in my rude manner. But it’s our customer choice whether they want to order online or in store.

I said no sauce!!!! and they put sauce on my food, I couldn't eat it I want a refund!!!!

food was cold and was missing straws

food arrived and it was stone cold

Why is everything always cold. Not sure if they now how to build a burger. Mine look looked like hermes delivered it. Smashed up lose burger they ain't a clue how to wrap here or build burger. Bewarned!! No more orders from me.

Food was extremely slow to come out at a time when the restaurant wasn't even busy. Staff are like zombies No apology given for the wait on our food and when it did come it tasted like things had been reheated/fried multiple times

had to rin down street after driver. food now in microwave. stone cold

foods arrived cold, due to delivering other customers food first. shouldn't be aloud to drive around with other orders making them cold

Arrived on time,food hot hate to have a little moan but ordered on the chicken and beefburger bacon,non was on the beefburger.

cold food not fault of the driver but I think they prepare the meal before it we even get a driver

Food cold, sauces missing and 30 mins late! I’ll never order from them again!

bag was unsealed was opened before arriving

Food waa cold and the drink and mcflurry waa not delivered No option to get it redelivered

Delivery drive was brilliant. No faults there. Poor soul got lost but called and we sorted it. Order was missing sauces mind. Ordered a shared box of 20 nuggets and got 1 sauce. No sauce with cheese melts either.

food yet again was a mess and stone cold

The food was good and was not late

food arrived stone cold after waiting almost two hours for a driver

I have just been to this mc Donald’s got home with my food after I was made to wait 15 minutes the food is all cold and incorrect items

Ordered double Big Mac but only a box Mac was in the box

Food was cold and not very nice, won't order again

If I could give a zero star I would for quality , delivered the complete wrong items! Ordered 2 share box mini hash browns and you sent 2 x 5 small hash browns.

food stone cold very disappointed with the food

i received the wrong order ??how on earth

all food was cold, the chips where stale not salt on them either, the mcflurries where warmer than the chips to be honest.

Items missing from the order again.

burger was cold , no straw with milkshake , no sauces I ordered 2 , this particular McDonald’s is rubbish, the staff need a good shake up

food lovely order came on time but my hot chocolate tasted of hot water so that was disappointing

Drinks order incorrect coffee Ok banana milkshake not delivered sent instead Coke..

yet again sauces we paid for were not with the order. food was good but would have been better with the paid for sauces. seems to be a regular occurrence e with mcdonalds.

No point ordering from here the orders are literally NEVER correct

I used 8000 points to add to an order and then it was cancelled I had the refined money but they took all my points off me and not put them back on to my rewards . I feel conned out of my points and let down by hemlock way

They never give you the full order. one or even two times you can let pass, but this is ridiculous. Food is incomplete, drink has no ice and is half full, no dips. You call up and the customer service is terrible and all you get is "tell just eat".

The chips n burgers was really cold

It was the horrible music for me coyldnt sit inside which is why i went there had to leave after 5 mins

cheese on burgers. ruined it all

Food was stone cold, literally.

Took a while for food to be served.

dropped our food on floor the driver did

That was the best delivery I’ve ever had, muffins was hot & cappuccino was perfect & hot for a change, top delivery driver thank you.

Yet again, missing items. A burger from one meal and the dips from a chicken sharer. Every time i order from here, 1 or more things are missing.

arrived warm and fries very chewy and no BBQ sauce with order

Wouldn’t order the muffin deal. I got 2 instead of 4 and only 2 hash browns too as well as no coffee. All in. Worst order I’ve ever placed

Food came hot for once and the delivery driver was lovely!! :)

Better service than my local store at 2am but food was cold, which considering we had to wait (totally fine, I had a large order at a silly time of day) I would have hoped everything was hot and fresh. Staff very polite and pleasant.

Completely the wrong order. Couldn't get in contact with the restaurant. Awful

Driver was driving very aggressively, spilled all the drinks, and forgot most of the food! Awful!

Shocking. Freezing cold food. Had to reheat it all. Late aswell

chocolate milkshake = strawberry milkshake

driver awesome but food was poor and toffee apple pie date was well expired 😢

Every order I make the complete order is never delivered. It can’t be that hard to check an order before you pack it up and send it on its way. 🤷🏻‍♀️

Food was very cold and missing a top bun on double cheeseburger, also missing the large fries and small coke.

This is definitely the worst McDonald’s, first I ordered by phone and the wifi is dead. So I order by till then the nightmare come, I had waited my order for 40 minutes, ridiculous!!! The food is normal that you expect from McDonald’s but the McCafé is the worst, I ordered toasted marshmallow latte and there’s none marshmallow in it , just a cuppa of coffee👎

cold and no free nuggets with order over 20 pound

Food was cold. Delivery took over an hour. Time stamp label on food said 1747 and delivery was at 1840.

Food was cold by time it got to us - I don’t think this was the driver this time as it showed him being at store after a couple of minutes. He also apologised for it being so late but he was kept waiting. Then my drink which cost extra wasn’t there!

burger and chips were cold on arrival 🤨