Mcdonald's Restaurants in Cannock Chase

Food was cold, there was no sauces that I paid for.

My food was really cold so I am not happy

Food was cold, refund requested

it never arrived. they stated it was delieved on app and they never delivered it.

the chips were stale been cooked and left hours ago or day before but rest food was good

items forgot plain hamburger and plain cheeseburger

No straw or dips, burgers looked thrown in the box, cheese was stuck to the bottom.

my order was open when it was delivered

Delivery said 15-30 mins - turned up 1.5 hours after I ordered at 5pm, delivered at 6:30! Drinks order completely wrong :/ .

My food has come cold and my McFlurry was knocked over in the bag and leaked all inside

No sauce delivered with mozzarella share box and no straw for my drink….

Very happy no items were missing and food still warm

Food missing and what was delivered was barely warm.

Usual something up when I order from here…this time they forgot something got the order wrong AND it was cold

My food is NEVER right I really wouldn’t bother ordering from there tbh

Wrong order with photo evidence

They delivered the wrong order spoke to arron had to go in and pick up food

missing Milkshake sml Mcflurry not large lots of BBQ sauce though

Fries were stone cold & hard, as were 1 of the 2 burgers.

Side salad was a joke. No red onion and no balsamic.. Paid extra for it so will be putting a complaint in.

the free item I was actually charged for !!

food was cold had to heat it up in microwave some of my order wasn't delivered, had to phone them up to see where my order was, just an excuse all the time

Exactly and driver was very polite.

Selected order time of 6.45pm. order delivered at 7pm. Half chips seems to be missing, burger not wrapped properly and no sauces again. Meal also cold. This McDonald's is slipping in standards

Food was freezing when it arrived, order time kept changing every 20 minutes. Waited over an hour and a half for it to potentially arrive. No straws for the drinks when they did arrive. One being a milkshake for my child you can’t exactly take the lid off.

Don’t and I repeat don’t eat from this McDonald’s! Me and my partner had recently ordered from here and got food poisoning! Don’t know whether this place has had a recent food hygiene investigation but it needs it! Worse McDonald’s to get anything resolved too, don’t offer you refunds when they mess up the orders like constantly. Times I’ve had the wrong food and missed food items I ordered for which I never got my whole refund back for, McDonald’s only issue a free burger or fries to only use in their store which is ridiculous when you order online and don’t drive. If I could I would rate it 0 stars for everything. Staff there need sacking and replacing because they can’t even put a simple order together without forgetting the main parts!

items missing for the second time in a row

Food cold and missing food again always the same issues when we order

said there was free item .no free item hot food cold .no sauce or straws

Time of delivery kept changing to be kayer and later. When eventually arrived, everything was freezing cold, as if it has been sat on the side the entire time. Ridiculous service

Food was cold food looked like it been used as a football

Drink had burst the bags ripped as he handed it to me, the food was all over the floor refused refund because i gave the driver the code after saying he would get it replaced even though i sent evidence

Great food when you're hungry but slow service because of the drive threw

food was freezing my daughters cheese burger was upside down so all the cheese was on the box not burger

paid for apple pie didn't receive it!!! delivery man miserable!!!!

We wanted a kids toy with happy meal an ended up with a book

Fries were cold and ice cream melted, I may as well drink it

Was very busy but worst put together cheeseburger ever had. Parking bad store was messy.

Shambles, mornings and evenings. Incorrect orders, often cold. Hasn't been cleaned properly - still fries on the floor at 9am

lol. Food was cold. Chips were like shards of glass when swallowing. The burger was cold. The nuggets were tolerable. I now know why I don’t get a maccies delivered. Oh and how long it took, made me think it would have been best if I just got my lazy self to the kitchen and cooked a warm meal. Never again

Cold food! Big Mac Burger was like cold cardboard, chips were like eating match sticks… terrible! Mcflurry was basically Mcwater!

Ordered bbq burger and chips..chips stone cold one arrival and under cooked. Taste disgusting, the bacon under cooked and looked raw to point pig still oinking! Disgusting never ordering here again 😠 will be taking this matter to higher standards!!!!!!!!

philly steak stack is absolutely amazing,plus order all came thanks

When ordering on uber eats they never send a straw and if it's late the food is stail disappointed

Time kept changing constantly food cold and ice cream melted

When my food arrived one of my drinks were knocked over in result the was only a quarter of my drink left however the driver was very apologetic

The delivery address was right at the top of the page but my order was delivered to my work address not happy I texted the courier with change of address and called to restaurant who advised me to do just that food was ruined I only noticed the address was wrong on tracking please advise

Cant get an order right, staff are incompetent cant copy a si.ple reciept and prep accordingly and the management are no better as this happens all the time, please forward to mr david knight the franchisee of this establishment, place is a joke

Freezing cold food and melted ice cream

Need to fill coffee up , I always get half a cup, and my fries are always cold like cardboard

Came fast but everything was stone cold and no straw for my drink

was missing the quarter pounder with cheese in the &14.99 family meal

not drivers fault, mcdonalds failed to deliver the order to delivery computer so delivery man waited 30 minutes at mcdonalds for them to re-cook it. Fantastic driver, and the delay was purely on restaurants end

food stone cold as usual, 3 times we have ordered, complained about cold food being delivered and nothing done about it...dreadful

Food is cold and received no dips

the hole order was freezing cold and I didn't receive the mc crispsy meal either rang store and they said if I can get there they will replace the order as I can't not get there they've told me to go through the app it's 33 pound meal and not to receive items and for the food to be stone cold I'm fully fuming

No chicken nuggurts in my sons happy meal are u serious

Food cold, not even slightly warm. This has happened the last couple of times we’ve ordered from you, not good enough

Missing some food my triple cheese burger , large fries

I want my food to come with the sauce I order it with perfect that u can't provide the things you sell all mongs that work there

39 minutes in total to get 1 meal, and the chips were missing. the burger patties were hard, like they'd been sitting for to long. All this for £4.25 delivery! Disgraceful.

Order kept uping the delivery times but it arrived hot and tasty, just wish they’d keep to delivery times

Chips missing from order and food was freezing cold, disappointed

yet again no dips to go with the stormy meal and no dips to go with mozzarella dipper share box. no stickers with stormy meal and nostrils for the milkshake or Fanta drinks. but you charge over £2 service charge. .... £37 + For a meal we will not enjoy with no sauces.... thanks yet again mcDoalds

Disappointing, some items ordered not delivered. Happens too many times.

both my big mac and my Fries were cold

It's a McDonald's there all the same.

Wrong order delivered and wrong drinks and not enough burgers delivered that i ordered

all good is cold even coffee is cold???

food arrived hand over good but food warm had to be microwaved

mcdonalds always forget to put straws and napkins

Chicken cold not much topping on ice cream

very pleasant driver delivered with care

Food freezing cold absolutely horrendous

Cold chips again Slightly warmer burger, Disappointing AGAIN

Haven’t received my order think it’s been delivered to wrong address

Stone cold,not kept in touch at any time ,no tracking of order,dissapointmant in every way wont use your delivery sight again.

I’m a regular at this McD, but what happened today will stick with me. I ordered through the app with table service. As usual, a staff member brought my food on a tray to my table—but then, he literally tossed the tray on my table from a few steps away. I was stunned. I asked another staff member to call the manager, only to find out the person who threw the tray at me earlier was the manager himself - Max. I spoke to him about how I felt, but I can’t shake the feeling there was something off. This incident won’t be forgotten. Very Disappointing, Mr.Max! and McD Cannock!!

missing items again ... No Refund so won't be using just eat or McDonald's again ever. rubbish as always

missing items and items not ordered were given instead

came earlier than it said so that's a plus. Delivery driver was nice as well.

By far the slowest mcdonalds in existence

order the family share and didn't put my fries in

I haven't had my order it said delivered and I haven't received it but quick enough to take my money

The staff need to be professional in all aspects. They usually short pay customers' changes, which is not professional.

Order was correct, but turned up luke warm. Driver had placed food in a normal bag and not a heat proof bag

Got to give credit to this store they are definitely consistent, they are consistently RUBBISH. Constantly sending the wrong order or forgetting items, which is always cold and thrown in the bag. The staff are equally as helpful as a chocolate teapot (useless). I'm sure when they interview staff they ask 'can you read from a screen and put pre made food in a bag?'......'No'.....'great when can you start?' Avoid this branch at all cost absolutely shocking service, EVERY single time I've used them. 1 star is too much for this place.

The place needs closing or new staff. Food dreadful, cold and the wait is unbelievable. Staff uninterested, leaving food to go cold while they chat amongst themselves. No aplologies when you complain. The Manager is a complete waste of space and doesn't care. Read your reviews. One star is too much.

How was all the food cold when delivery arrived on time

Missing items from order, including a whole burger and the happy meal toy, made a child cry, so much for the "happy".

wrong order sent food barely warm

I asked for ketchup they didn't give me any 😩

Food was freezing, no straws, no napkins. Food and sauces missing that were paid for. Burger order wasn’t correct despite the correct order being on the label.

food was stone cold when delivered had to re-heat all food including the chips.

Was cheese on my burger when I’m lactose intolerant

The wrong order was brought to my door so I had to go and collect it myself and the driver was rude and not in the slightest bit helpful

Another freezing cold meal from Just Eat. Apparently driver got held up on previous delivery as they couldn’t find their code. Our meal was therefore inedible as the burger bap was tough as old boots due to it been so cold

I recently ordered a Double Quarter Pounder with Cheese from McDonald’s and drove home, looking forward to my meal. However, when I opened the box, I was shocked to find no bun. Just the patties, cheese, and toppings sitting there, completely incomplete. Since I had already driven home, I didn’t have the chance to speak to the staff at the store. Instead, I tried addressing the issue online through McDonald’s customer service. Unfortunately, despite raising the complaint, I haven’t received any response or resolution. Having no bun is such a basic mistake, and it completely ruined the meal. I had to eat it with a fork, which is not what anyone expects when ordering fast food. The fact that McDonald’s hasn’t even acknowledged the issue online makes this experience even more frustrating. Rating: ⭐/5 Disappointed with both the in-store quality and the lack of response online. This situation shows a real lack of care for customers.

Part order missing all food cold and i mean must have frozen with han solo

Completely wrong order delivered, left me 3 year old with no dinner wondering why they’d ’forgot her’ won’t be using just eat again