Wagamama Southendonsea in Southend-on-Sea

Attended for dinner My friend’s dinner arrived and about to finish eating when my meal arrived, the starter arrived later!! One of the waitresses was very rude, seated other people next to me, I was left with my coat, handbag on my lap hardly a place left for me to reach the plate and the waitress couldn’t care less. Not enough places to hang coats. Nice food , turned unpleasant due to bad service

Really good food quick service And our server kristan was super lovely and helpful :) :) :) :) :) :) Thank you so much :) :) :) :)

One of my favourites is the Fried oyster Mushrooms, I know how it’s meant to be cooked and served up, but sadly the kitchen served me up a burnt offering, and noticeably smaller than what it should be, sent them right back where they came from, note to the kitchen, NEVER send out food that’s clearly burnt!! (See photo of the burnt dish and the one after)Very unprofessional, opted for the Shu’s Shiok Chicken meant to be a special dish, again a measly portion of chicken not even half a breast amount, (see photo of my dish then look at the Wagamama menu for the same dish) and it looked like it was just thrown on, nothing like the photos from the menu, a very small portion included a small rice portion, terrible value would never order again, taste wise it was ok. Ramen is usually good and it was, although not spicy as per menu, hi light was the Roti, and the Drink, service great, no issues there, but felt let down by the kitchen, guess they are not following the uniform instructions, as I know for sure you don’t serve up burnt bitter tasting food hoping the customer won’t know any different, Wrong. Anyway, sure we will be back as it’s our local branch and it’s convenient, as long as they give out the actual food as it appears on the menu presentation and quantity , other outlets manage it, and don’t cut corners, worth noting I wasn’t charged for the mushroom dish . See photos, see the difference

Came to eat at Wagamama Southend after shopping in Leigh on Sea & in Southend high street. We were seen to very fast but a very small & lovely lady not seen her here before. Very sweet lady Not long after we had sat down a gentleman came over called Mason he took our drinks & food order & was very friendly & funny made a great member of staff. Lovely atmosphere in the restaurant this evening & the food was good not as nice as normal but we haven’t been here for a while we normally go to Basildon as it’s better for car parking & lakeside as it’s easier. When we were siting down we found out that the staff on site were covering for Southend & the man from Basildon ( Mason the manager ) was absolutely brilliant & a real credit to the restaurant. Love the cherry blossom lemonade my new favourite drink wish it had some vodka or gin in it then it would be 11/10

First time here and I find it amazing. The food is so nice. The place is clean and warm. The waitress Steph is very nice, service with a smile and very knowledgeable. Brilliant experience

Food is excellent, on par with other branches we use, service as expected and matches other branches we use also, good sized portions well presented, was an early lunch so not too busy, the Gochuchan tofu rice bowl and Roti is a great combo.

Every time we have been (and we go monthly) we are always so so happy to eat here, the food always comes out lovely and fresh and tasty. Great atmosphere and always feels clean. Even my daughter who us a picky eater LOVES the kids Katsu curry - YUM

Wagamama offers a delightful escape into the world of Japanese-inspired cuisine, and my recent visit left a positive impression. The sleek and modern ambiance set the stage for a relaxed dining experience, and the open kitchen added an exciting touch. Starting with the chili squid appetizer, the burst of flavors was an instant winner. Crispy and tangy, it set the tone for the rest of the meal. The Chicken Katsu Curry, a Wagamama classic, was a comforting delight. The perfectly cooked chicken paired with flavorful curry sauce and fragrant rice showcased the restaurant's commitment to quality ingredients. Service was prompt and friendly, with the our server Ellie knowledgeable about the menu and ready with recommendations. The diverse menu caters to various tastes, including vegetarian and vegan options, making it a versatile choice for different dining preferences. While the noise level was a tad high during peak hours, it didn't overshadow the overall positive experience. Wagamama remains a go-to spot for a satisfying and flavorful journey into Japanese cuisine.

Here on a Monday night for my daughter's 11th birthday! Im no expert but food was lush. Rachel was AMAZING and made the night so special. Nothing that she wouldn't do to help. Words from the bday girl... Rachel was fab, I loved the dinner and everything was perfect.. It made me feel loved and special thank you Rachel xxx Highly recommend this Wagamamas its not just a chain xxx

Came to wagas for a early birthday meal with my fiance and her friend! Food was absolutely amazing i tried the chicken hotpot which manager Rachel says it got a kick and it defo did! Rachel was absolutely fantastic and checked on us to make sure everything thing was perfect which made our night so much better!! Thank you waga team!

So...... Friday night and it is busy in WM Southend, my wife and I order our usual favourites from the menu, the food is delayed and then my wife's food arrives 10 minutes before mine. Here is what impressed me, all throughout our time the staff kept coming up to us to apologise and giving us updates, we could see that they were under pressure but they never shyed away. I was really grateful to the manager on the night who was excellent with all the customers who were affected. That is how you look after people when things aren't going to plan. Thank you Wagamama's.

Started to come here when it opened and it was good as it should be, but it went downhill fast and was no where near as good as Chelmsford Branch or other branches, so last visit was almost 12months ago, gave another go and the food was how it should be, guess they got differant chefs in now from when it first started, service good but was not busy as it was after lunch, so lucky for us we can visit the Southend outlet more often

Amazingly tasty food, reasonably priced and a very quirky service style. We were served by Steph. Hopefully you are lucky enough to get her service as she simply couldnt do any more for us. She is a star!!

My partner and i come here often and seem to always have the best luck as we get served by Rebecca quite often. Every time we see her, she’s always so hard working and is such a pleasant server. Always making sure everyone has everything they need to ensure we have the best experience. She is so warm and attentive and has a lovely disposition. You’re very lucky if you have her as a server !!

Manager was super helpful regarding my partner’s allergies, Staff were friendly,efficient and helpful,well cooked tasty food

Food was nice but disappointed that most of the dishes contain sulphur dioxide which is not good. Also they are high in salt. I'm surprised that they aren't more heath aware.

Had a late lunch today, Sunday. Was greeted by the loveliest staff, Rachel and Steph who were amazing. Such a nice suprise to find such warm and friendly staff, it's quite rare these days. Amazing food as always, love love love it here!.

Food was very tasty and came promptly, and we had incredible customer service from Elly! She was easy to talk to, have good recommendation on the dishes, and was overall very helpful.

Awful place long waits for food. No improvement from when they first opened. Would spend my money else where!!

We visit a lot of wagamamas when travelling and this is by far our favourite. The service is always fantastic and the food never disappoints. We make a point of returning whenever we visit southend and the staff are so friendly that they remember us...

The rest is new & stylish. The food is great as usual, as per Wagamama standards. Staff are efficient & friendly.

We have just come back from this awful place. This is my third and last visit, I had to persuade my husband to give it one last chance and what a big mistake. A manager took us to our seat and took our orders we...

As a lover of the franchise I was glad to see one had opened up on our doorstep and decided to give it a try. The restaurant is situated at the top end of Southend high street with plenty of paid parking available, inside it...

Visited with my friend last night. Told we would have to wait about 15 minutes so the waitress, Kate, offered us, and everyone in the queue, a drink. She then asked if they could open upstairs and she would manage it herself. Claudia, the manager...

After an hour of waiting for our food and drink we walked out! There was five of us and our tap water came after asking for it again. Not enough staff! Kept saying will be with you in a minute. Very disappointing! But not Nando’s...

this place is bloody shocking, took 20 minutes to sit me and my bird, and our food and drink took a hour don’t bring your mrs if you wanna be made a right mug.

All they do they give excuses not impressive at all — food came 30mins of each and as a couple that was very un professional as we not told time wait depending on food , both two managers were just making excuses l will not...

Waited for a booth which they sorted for us. Ordered food and wife's pad Thai arrived I expected my meal not to arrive shortly after or together if is only 2 meals so ordered beer. Wife ate gers still no sign of mine. Kept asking...

Had an issue with needing no chillis in my friends meal and was sorted out by the management themselves, fantastic customer service and really friendly staff Lovely inside, can get very busy but the foods so tasty it more than makes up for it The...

Ordered a takeout via the Wagamama’s website. The website stated pick up time 7:20pm. Got there and was told food would be 15 minutes late. Finally after 25 minutes was given a bag of food. Got home and 3 out of the 6 items missing....

I’m not one to write a review, but when the food is this late and arrives 20 minutes after everyone else’s cold it’s very frustrating, I ordered 2 starters and a main, the main turned up cold and the starters arrived after the main. I...

Had a lovely meal today, the firecracker definitely lived up to its name. I love spicy food but this was another level so not recommended if you don't like the feeling of it taste buds being burnt off 🤦🏻‍♀️ Our waitress Tan was so helpful...

Been before and it was good, this visit however not so, delayed opening lunchtime looked like the Kitchen was not organised, many items not available, starters sat on the counter for almost 5 mins so got cold add some clumpy noodles in the ramen(guidance needed...

Nice fresh food, if you like spicy food go for the firecracker!! Jasmin & Steph was so polite & helpful!

Arrived at 8, was told our order was lost an hour and a half in. We were then told we couldn’t have what we were ordered and we were to wait 6 minutes for our food. 30 minutes later I enjoyed watching the chef on...

What a joke of a restaurant, clearly they don't want any custom, run by non-caring newbies! Won't bother again! Waste of time, just go to another place instead, or you're going without! Needs better ppl running this place, what the hell were they thinking putting...

Literally the worst place I’ve been to, not just eaten at, but been to in 28 years on this earth. Never eaten more bland food in my life, and after giving it a ‘second chance’ from the first time I went, it was even worse...

Went for a birthday meal with friends. Waited 40 minutes for one main after the rest of the table had theirs. Asked two waitresses three times and they said they'd check. Ended up it was a delay in the kitchen with no communication..although they agreed...

Basically got told to get out! The girl on the door was so lovely but took at least 10 minutes before we were even greeted and asked how many of us there were for a table. I told her two and to their credit we...

A wet Thursday at 12.15pm and it was 80% full already which is a good thing shows it’s popular, not as big as other branches but plenty of staff and service was as expected from this brand which is very good, food as always is...

As a fan of Wagamama since 1992 when I used what I think was the first one, near the British Museum in Bloomsbury, I was delighted that at long last it has come to Southend. We enjoyed a meal which met every expectation and we...

Visited Wagamamas today, our server elly was very warm and attentive. She made sure we felt welcome and had a very pleasant experience. If you visit, i hope you get elly as a server!

Waiting time for food is horrendous. Long wait for food and mains coming out while we were still waiting on one of starter dishes. Ordered dessert and waited 20 minutes before a waitress informed us one of the desserts wasn’t available. Then asked if we...

A little crazy as it was opening day. So much potential as all the food was lovely and the decor was great. The staff were attentive and apologetic when there was a delay with our mains which was taken off the bill. I had the...

Had a lovely meal here with friends. Service was great and food was served quick, fresh and everything was delicious. Would definitely recommend this restaurant to others and will certainly be going back 😀

Very poor service. Starters come out staggered, one was cold. One main come out, then had to wait for the next two. Staff seemed clueless and overstaffed. One good waitress who seemed to be trying Won't be going back

Stacey was the most brilliant waitress. Came on opening night and it was as if they’d been open months. The best wagamama by far.

We had a lovely meal on their opening weekend. Stacey our waiter was very helpful and friendly. The food was great as always and it was packed and we didn't have to wait long at all. We wish you every success as we will definitely...

We have just been to Wagamama southend, for the soft opening event this weekend. The service was excellent as was the food. I'm really excited we finally have one here and if it continues to be as good as today, we will certainly become regular...