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3.0

Based on 1.134 opinions finded in 4 websites

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Nº 722 in 810 in Richmond upon Thames

Nº 21 of 21 Japanese in Richmond upon Thames

CUSTOMERS TALK ABOUT DISHES WITH..meatnoodlesprawnschilliriceprawncurryporkchickencookedgingerramenfishpaysquidvegetableduckbroth

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I recently visited Wagamama in Richmond for dinner with a friend, and it was a delightful experience. The food was fantastic, as always, with a great variety of dishes to choose from. Everything we ordered was fresh, flavorful, and perfectly cooked. What truly made the evening exceptional was the outstanding service provided by one of the waiters, Harris. From the moment we sat down, Harris was incredibly attentive, friendly, and professional. We were initially struggling to decide what to order, but Harris stepped in with helpful suggestions and patiently guided us through the menu. His recommendations turned out to be spot on! His warm demeanor and excellent customer service really stood out, making our visit memorable. While all the staff were polite and helpful, Harris went above and beyond to ensure we had a great experience. If you’re in Richmond and looking for a place with great food and exceptional service, Wagamama is the place to go—and if you’re lucky, you’ll be served by Harris!

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makhlukat world . 2024-11-27

MORE AT Google

Loved the chilli beef ramen. Always quick service and fresh, tasty food

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Zain Manji . 2024-11-12

MORE AT Google

Food and service is always amazing here!

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Bobby Singh . 2024-11-06

MORE AT Google

More expensive now but still great and healthy food, staff are always friendly.

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Ian Jones (Ian) . 2024-11-04

MORE AT Google

Always a wonderful experience - delicious chilli chicken ramen, yaki soba, chicken katsu curry, ebi katsu, chicken gyozas, and edemame

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Zehra Ispahani . 2024-10-30

MORE AT Google

Staff friendly, pad Thai was criminally small, I had to send it back. Everything else was slightly overpriced, not the best wagamama I've been to by any stretch

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Louis Vincent . 2024-10-13

MORE AT Google

Great little restaurant.. great staff... lovely food.

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Mike Foster . 2024-10-05

MORE AT Google

Me and my girlfriend went there and everything was perfect. Kaja did amazing service and she was so friendly!

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Rumesh Nonis . 2024-09-29

MORE AT Google

Haven’t been to a Wagamama in quite a while, so it was interesting to experience the new menu, which had many tempting dishes. Service was very quick and the staff very friendly - did feel slightly guilty as we didn’t we were the last to leave and had been talking for ages… Great food that was reasonably priced - absolutely worth visiting if you’re in the area.

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Gregory Hudson . 2024-09-23

MORE AT Google

Great restaurant, with excellent staff. So many vegan and vegetarian options! I enjoyed it a lot.

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Yvonne Lynch . 2024-09-20

MORE AT Google

Solid wagas, you get what you expect

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Charles Stigner . 2024-09-09

MORE AT Google

Best Wagamama experience I've had for a while. Everything came out super hot and quickly. I had the yasai pad Thai, vegetable gyoza, pickles and bang bang cauliflower.

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Donna . 2024-09-09

MORE AT Google

A good little Wagamama's with quick service. 🥟🥟🍜🍜

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Jessica Philbin . 2024-09-01

MORE AT Google

STAFF: The staff here are always incredibly friendly and attentive. They’re efficient and never have I felt uncomfortable or nervous talking to them. They’re helpful and are happy to engage with customers and they help aid the already lovely atmosphere. FOOD: The food here is great! Always warm - my orders have never been mixed up and the menu’s are always up to date with all the newest additions. I haven’t tried everything on the menu but the foods I have had: Bao Buns, Katsu curry, noodles, kokopanko chicken, squid etc.. are all amazing. Portions are pretty hefty but I’d rather have more than less and you get a nice lil container if you want to takeaway food you weren’t able to finish. Great veggie options but you need to like the cuisine. ATMOSPHERE: the restaurant is quite small but I’ve never felt the need to book a reservation. I’ve always managed to get a seat (with friends) even during busy shifts. Despite the place being small the ambiance makes up for it and somehow talking & loud noises don’t seem to travel all that much. As it’s a Wagamama’s they have their signature long benches and there aren’t a lot of spaces for very intimate spots - always shared tables. But they have a couple of grouped family tables in the corners. PARKING/LOCATION: I’ve never come here by car and while I do know that Richmond has plenty of car parks dotted around I’d tell you to be prepared for a pretty lengthy walk. I wouldn’t mind as the scenery in this specific part of Richmond is really nice but if you’re not into that you might be better off choosing another spot. It’s a long walk from the train station as well. The restaurant is situated smack bang in the middle of the highstreet opposite a Waterstones and near some shops that are very close to the green - incredibly scenic. Also a minute walk from a pub.

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IKELLA . 2024-08-27

MORE AT Google

After a lovely afternoon spent by The Thames in Richmond, we were ready for an unplanned visit to Wagamama's. It was officially the hottest day of the year, so you can imagine our relief when we stepped into the wonderfully chilled, air-conditioned restaurant, pure bliss! The place was buzzing, but we still got a table straight away. The food was absolutely delicious. The whole experience was perfect. Our server was Denisa, who deserves a special 'thank you', and a huge shout out to @DENISAwagamama great service! I hope she gets to see this x

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Sue C . 2024-08-19

MORE AT Google

I might have given one star but their generous gesture has changed my mind. Food is undoubtedly amazing one must go. My order got delayed due to some issues within their team (maybe mismanagement) but when they served it honestly it was worth the wait. But to make it up to me as order was delayed they offered us a complimentary dessert which was again delightful. I appreciate they handled it professionally. Thank you! Gonna visit again 😃

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Vasudha Nirala . 2024-08-19

MORE AT Google

My family and I have frequented this restaurant many times. Wagamama offers the finest dishes, and I am always delighted by the experience. My regular choice is Teriyaki Soba, sometimes paired with salmon and other times with steak. The Chicken Yakitori and Chilli Squid also make for excellent Starters. The waitress who work there are all exceptionally kind and attentive.

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K Y . 2024-08-10

MORE AT Google

Amazing service by Denisa. She was extremely helpful and polite. Made our meal really special. Helped us through our order in detail. Thank you to the rest of the team and the chef.

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Atul Goyale . 2024-08-03

MORE AT Google

I had a really nice server called Amelie who gave us everything we needed, including offering us extra curry sauce when we ran out. All the staff were very friendly and helpful but Amelie in particular. Me and my friend had a lovely time and the food was delicious (chicken katsu curry). I had a great time and highly recommend to others

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alice a . 2024-08-01

MORE AT TripAdvisor

Sadly my experience was disappointing. For context, this used to be one of my favourite chains but coming back for the first time in a while, I was surprised by the staggering drop in the quality of the dishes. However, our server Amelie was wonderful and attentive and I couldn't fault her which is what saved my review from 1 stars, although I have outlined below some issues with the service that we did have. For a side we ordered the crispy chilli mushrooms, which were bland and the dipping sauce was uninspired and lacking in any kind of depth. The main problem for me, however, was that the majority of the dish was just batter scraps from the deep fryer, not actual mushrooms. When I say this was the majority of the dish, this is no exaggeration, this made up the bigger proportion of the dish. Whilst batter scraps could be argued by some to be enjoyable, it certainly made the dish feel cheap and unrefined. I just wish there had been larger chunks of the actual oyster mushrooms as this is what I actually ordered and what I was interested in. For my main I had the tantanmen beef brisket ramen which has the slightly higher pricepoint of £17. Again, the broth was lacking in flavour, but - even worse - the noodles themselves were stodgy and starchy. As someone who is passionate about ramen, this dish was a travesty, and I would pick Shin Ramen cup noodles any day of what Wagamama served to me this evening. Moreover, the half egg garnished on the top was cold and seemed like it had just come out a fridge without being warmed. This is such a pet-peeve of mine, and a very easy thing to get right. Similarly, the dish wasn't served piping hot and was slightly too cool for my liking. The beef was okay, though again bland, and I also felt that the amount of ingredients in the actual dish didn't really justify the price. I really regret not sending this dish back in hindsight, but I was just ravenously hungry and had been waiting a while for it and just in the moment couldn't be bothered. The three people who I was with, whilst I can't speak first-hand about their food, they all echoed the sentiment that their food was bland and disappointing. Perhaps the worst aspect of our experience was the large gaps between each person's main being served to them. I understand that this is how Wagamama operates and I would be willing to embrace this aspect if it wasn't taken too far. Though we ordered at the same time, I'd totally finished my main before my friend had received hers which just showcases how extreme this service style can be. This really disrupted our experience as dining out should be a shared experience of good food. It becomes very awkward for everyone dining if some have their food, whilst others are waiting long periods of time. In our case it was far too long. Sadly, I think Wagamama is well past its prime, and what once was a really enjoyable, high-quality restaurant may have become overpriced and may have lost control of the quality of the food. In fairness, our server was lovely, and the branding/space/and menus were all great, but following my experience here this evening, I am very unlikely to return to a Wagamama again.

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Joshua G . 2024-07-30

MORE AT TripAdvisor

Have been here multiple times, always very good. The manager is particularly attentive and excellent. Great food, broad menu.

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K. P. . 2024-07-29

MORE AT Google

Sadly my experience was disappointing. For context, this used to be one of my favourite chains but coming back for the first time in a while, I was surprised by the staggering drop in the quality of the dishes. However, our server Amelie was wonderful and attentive and I couldn't fault her which is what saved my review from 1 stars, although I have outlined below some issues with the service that we did have. For a side we ordered the crispy chilli mushrooms, which were bland and the dipping sauce was uninspired and lacking in any kind of depth. The main problem for me, however, was that the majority of the dish was just batter scraps from the deep fryer, not actual mushrooms. When I say this was the majority of the dish, this is no exaggeration, this made up the bigger proportion of the dish. Whilst batter scraps could be argued by some to be enjoyable, it certainly made the dish feel cheap and unrefined. I just wish there had been larger chunks of the actual oyster mushrooms as this is what I actually ordered and what I was interested in. For my main I had the tantanmen beef brisket ramen which has the slightly higher pricepoint of £17. Again, the broth was lacking in flavour, but - even worse - the noodles themselves were stodgy and starchy. As someone who is passionate about ramen, this dish was a travesty, and I would pick Shin Ramen cup noodles any day of what Wagamama served to me this evening. Moreover, the half egg garnished on the top was cold and seemed like it had just come out a fridge without being warmed. This is such a pet-peeve of mine, and a very easy thing to get right. Similarly, the dish wasn't served piping hot and was slightly too cool for my liking. The beef was okay, though again bland, and I also felt that the amount of ingredients in the actual dish didn't really justify the price. I really regret not sending this dish back in hindsight, but I was just ravenously hungry and had been waiting a while for it and just in the moment couldn't be bothered. The three people who I was with, whilst I can't speak first-hand about their food, they all echoed the sentiment that their food was bland and disappointing. Perhaps the worst aspect of our experience was the large gaps between each person's main being served to them. I understand that this is how Wagamama operates and I would be willing to embrace this aspect if it wasn't taken too far. Though we ordered at the same time, I'd totally finished my main before my friend had received hers which just showcases how extreme this service style can be. This really disrupted our experience as dining out should be a shared experience of good food. It becomes very awkward for everyone dining if some have their food, whilst others are waiting long periods of time. In our case it was far too long. Sadly, I think Wagamama is well past its prime, and what once was a really enjoyable, high-quality restaurant may have become overpriced and lacking standards. In fairness, our server was lovely, and the branding/space/and menus were all great, but following my experience here this evening, I am very unlikely to return to a Wagamama again.

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Joshua Goodstein . 2024-07-27

MORE AT Google

Always great! Amazing food and great for coeliacs!

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Alice Johnstone . 2024-07-20

MORE AT Google

Really bad service!! I am vegan and ordered a vegan ramen but was sent a ramen with pork and egg in it! I put a piece of pork in my mouth thinking it was tofu and felt so sick. When I called the restaurant there was no attempt made to resolve the issue. In fact they told me they had realised their mistake after deliveroo collected the order, but made no attempt to correct my order! I was simply told to take it up with deliveroo. I’m going to bed hungry now thanks to this appalling service!

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Caroline Bletcher . 2024-07-10

MORE AT Google

Absolutely top food, great service and really helpful staff

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Catherine Johnston . 2024-07-09

MORE AT Google

Sorry to say, this is my worst service experience across any wagamama over 10+ yrs , having dined across CW, Wimbledon, South Bank, Tower Hill and many more. We ordered via Deliveroo and requested to make slight adjustment to the delivery (which is legally allowed via Deliveroo and they request us to call the restaurant and request the customisation) but the supervisor was very unaccommodating and when asked why he said legally not allowed by Deliveroo - so I checked with deliveroo who confirmed that it’s wrong to say that as Deliveroo has a page on this which I am attaching here for customisation. I called back the supervisor to inform and for which he said ok then it’s a wagamama decision so i will not allow as in 3.5 yrs I have not done like this. It’s a shame that wagamama is loosing a loyal customer. This is an example of how not to behave with a customer. (As a responsible citizen, I am not naming the person here - but if Wagamama wants to reach out to me , I can give out the name of the person who was very customer unfriendly)

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Lohith Jajee . 2024-07-03

MORE AT Google

Had my birthday lunch here with my colleague who shares the same birthday as me. The lady serving us was really nice and gave us complimentary drinks I had the chicken and prawn yaki soba. It tasted nice but they had burnt the noodles too much so didn't finish it.

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Ms Coxsy . 2024-06-29

MORE AT Google

Same quality and cleanliness everytime we visit. Need to add halal options to the menu. Add Mini yaki soba with prawns in the menu as an alternative for chicken.

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Ahmed Elwakeel . 2024-06-02

MORE AT Google

the place looks so lovely and the server oneda was so kind!! me and my friend enjoyed our time here

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mariam warsame . 2024-05-25

MORE AT Google

This brand is everywhere, so when you walk in one of them, you know what food to expect and what the standard going to be like, as a bonus the decor might be to your liking, but still sitting at long tables and benches, back to school you might say. The difference in all of them is the service and the staff attending to you. The staff at this branch were very helpful and genuinely pleasant doing their job and that was refreshing. Disfruta.

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Antoino J M . 2024-05-19

MORE AT Google

Starter came 20 mins after the mains. Rice cakes not cooked at all. All you can enjoy is classic chicken dishes but even these are overpriced… paid 16 pounds for a mid-level curry… disappointed!

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Alex . 2024-05-11

MORE AT Google

Were celebrating our 30th wedding anniversary with family. Also daughter had found a 70 plus ladies phone and cards and her son was coming to collect it. The food was delicious as always except the 1 bad experience at Covent Garden. It was not too busy. We all enjoyed our food.

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Sundeep Aeri . 2024-05-08

MORE AT Google

Very disappointing, bland food, portion sizes are a joke. Service disorganised and erratic. Never again.

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Petra Cozianu . 2024-05-07

MORE AT Google

The service is the only reason its getting a 2 - had the most bland bowl of vegan udon soup here. It was pretty pricey for the amount of ingredients given. Never going to another outlet, food really needs to improve

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Hermainesay Rose . 2024-05-04

MORE AT Google

have been to this wagamamas plenty times and am always pleased, the staff are always kind and the meals never disappoint. would recommend!

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Verity Steel . 2024-04-13

MORE AT Google

We had our lunch in this restaurant when we visited Richmond. As always, you will never go wrong with Wagamama. In general, i love the ambiance, the service is better than other Wagamama resto in comparison. All staff are attentive. Oneda, who attended us, she’s smiling staff and made sure we’re enjoying our food. Five star ⭐️⭐️⭐️⭐️⭐️

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PJ Aquino . 2024-04-05

MORE AT Google

Oh my goodness, the vegan options here blew me away! The katsu vegan chicken was simply out of this world – the flavours were incredible, and the texture was so convincing that even my meat-eating friend couldn't tell it was vegan. I'm can't wait to try more of their plant-based offerings. Great service and friendly staff.

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Sharon Tanner . 2024-04-05

MORE AT Google

I had a shirodashi ramen at Wagamama richmond today. I paid £15.50. I am angry, prices in this chain has rise over the years, fine given vat, price inflation etc but quality has not been sustained. It is a rip off. It was sad day and reflective of rest the U.K. - corrupt and greedy. Presentation: The ramen came in a huge bowl with huge portion of noodles and soup. Noodles were so soft with no semblance of ramen noodles that usually a little al dente. Soup tasted like those made from a stock cube The few pieces of belly pork was poorly barbecued. The only thing right about it was it’s 1/2 boiled egg. While this not the first time this has happened, I have continued to visit Wagamama hoping it is one off but no. Rather sad because I used to visit it often and really enjoyed the food. Not going to Wagamama again and hope others will follow suit. Time we stood up to the RIP-OFF.

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Florence Darling . 2024-04-03

MORE AT Google

The food was great, but the waiting time is absolutely ridiculous.

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Tynka Mills . 2024-03-24

MORE AT Google

I went for a casual dinner at one of my favourite Japanese estaurants. I’ve had Wag’s more times than you can imagine.This is the first time I’ve gone to the Richmond branch, and it was a good experience. The food was good; we had the Chicken Hot Pot, Wok Greens, Tama Squid, Kare Burosu, Prawn Kushiyaki and two green teas. I believe our waiter was new, as we had a couple of questions about allergies as wanted to try something different and he seemed a little unsure, but he did go and seek advice from his colleague. We all have to start somewhere! He, however, forgot to tell us, “Your food will arrive at different times,” which I know is a standard line for the Wag’s team to inform their customers. The service itself was a little slow, as the food came out very slowly, but the green teas came last after having to ask for them towards the end of the meal.

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Mandi G . 2024-03-09

MORE AT Google

We used to love this place, and my daughter started loving it as much as us, regular visitors. Lately has been disappointment after disappointment. Lost order, cold food, and much more I don't even have the time to list. I really don't know if it is the staff, the priority to take aways, don't know but twice in the last two months we got the money back. Such a shame

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Cris . 2024-03-01

MORE AT Google

Very disappointed with Wagamama Richmond. The delivery time kept updating and was delivered very late in the end. On top of that, the food was of.very poor standard. The mini yasai chahan was half the portion size than usual. It was a joke. It was hardly enough for my 3 year old who is not really a big eater. The firecracker curry was very dry, there was very little sauce. It was not pleasant to eat rice and dry tofu. I had also requested for cutlery but cutlery was not included. For a restaurant that charges more than other good restaurants, it was totally not worth it. Btw this is not the first time this has happened. Thought things would be better this year but it has only become worse.

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Prav Prav . 2024-02-25

MORE AT Google

The staff were attentive and sweet, shout out to Abi who recommended the exact thing I wanted 👋🏽, hope the staff are well paid ❤️

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Laith Nurie . 2024-02-24

MORE AT Google

This is the most disappointing experience I’ve had at my favorite chain restaurant. My baos were half warm half cold and overall everything seemed like micro food reheated not made fresh which is the impression I get at other locations. I didn’t complain because I was in good company and didn’t want to spoil our time out but I won’t go back to this one. Putney, Canterbury, Wimbledon are favorites but Richmond Hill needs a reset to really represent bowl to soul sincerely. Hopefully they will!

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J J . 2024-02-22

MORE AT Google

Food was incredibly bland. The chicken ramen had a broth that tasted barely different to hot water. The tastiest thing on the menu were the Yakitori, and only because of the sauce the little skewers were dunked in. To top it off it took us 5-10 minutes of waiters just walking passed, as we took turns raising our hands, to just give us a bill. The first waiter literally just pointed to a QR code and said "you can pay online" and walked off. My mate had to get up to get someones attention and they gave us a proper bill without issue at all. The food is NOT Japanese. It genuinely gives the impression that someone saw pictures and vague descriptions of Japanese food, and did the bare minimum to achieve resemblance. Huge disappointment. On top of this a starter, main, and drink (nothing else) came to over £30 (per person). This is the price range for MUCH nicer, actually authentic Japanese restaurants - this experience was worth perhaps a quarter of this. Not an exaggeration, the food is that bland and flavourless.

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Gurkirat Vig . 2024-02-20

MORE AT Google

As others have said some food comes out over 10 minutes after other. when chasing it up Some staff were ok others just stood smiling saying “that’s how it is” Couldn’t believe it. Luckily it was my meal, not my children’s, although they didn’t really want to eat without me I doubt we’ll go back.

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david xerri . 2024-02-17

MORE AT Google

Enjoyed the good and the chillie margarita 🍹

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Shereen Abrahams . 2024-02-15

MORE AT Google

Friendly staff, a nice hustle & bustle atmosphere. A decent portion of rice! 👌🏻

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A Davison . 2024-02-07

MORE AT Google

We had nice launch with my daughter. Max is a great host we definitely will comeback

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kadir erol . 2024-01-31

MORE AT Google

Been here a few times. Staff are very friendly and helpful.

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Ekta Sangha . 2024-01-22

MORE AT Google

Fantastic food , nice, friendly stuff . Great atmosphere 👌 👏

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marek tkacz . 2024-01-15

MORE AT Google

The food was great as usual. Unfortunately there was some confusion with our order and I had finished my main before my partner received hers. Fortunately they comped one main and a dessert. Would happily return. Great vegan options. Update: returned twice since my first review and can confirm that the food and atmosphere is still great. Really good variety of great vegan options. Try the Firecracker Tofu!

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Dylan Barsby . 2024-01-01

MORE AT Google

Great service, food came quickly. The chicken and prawn yakisoba was great. Would recommend!

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Ana . 2023-12-30

MORE AT Google

Our server was very friendly and the atmosphere was fairly inviting. However, food took a long time to come out and I waited a very long time while my partner had his food. I was finished by the time I got mine. Food was pretty bland overall.

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Georgina Annenberg . 2023-12-27

MORE AT Google

Introduced my partner to this lovely place. And it left both of us a smile! Defo recommend chilli chicken ramen (they do substitute with prawns and tofu as well!), pad thai and the raisukaree...the matcha chouxnut is lush! We will be returning! :)

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Siti Ann . 2023-12-20

MORE AT Google

Well, I loved my ramen, it was with tofu and mushrooms.. it was spicier than I expected but quite a lot of broth which I needed in this cold weather.

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Howdi A . 2023-12-12

MORE AT Google

Huge wagamama fan. Dining with them for decades... went to the soft opening of many of them (including this one)... used to be a mystery diner for head office... was asked to become a GM years ago. As I say. Huge fan. But this visit was a joke. No menus brought over, then asked what we'd like to order - thankfully we knew without. Took 15mins to get a glass of water. Food was slower than usual. Napkins weren't replenished. No extra drinks offered til we were 95% finished eating. No "how is everything". And at the end - with 2 totally empty plates - "are we all finished?". Always a stupid question when plates are totally clear. And the "we" is only ever annoying. Seriously unimpressed.

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marypinkfairy . 2023-11-30

MORE AT TripAdvisor

Not a great experience. Putting in the order took too long, we had been forgotten about. Then only 1 meal came out, and they had finished before the other had arrived. All the staff look like they wish they were anywhere else. No friendliness, no nice feeling. Food was just nothing but chilli spicy, not real flavour. Wagamama has got so bad last 5 years

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Matt G . 2023-11-06

MORE AT Google

I went to the restaurant yesterday ordered a Soba Steak I got home my stomach felt unwell I thought I just needed a toilet ended up vomiting and having diarrhoea till now I’ve been shaking and my body has been feeling so weak not being able to get out of my bed the chefs definitely don’t know how to cook and the managers need to watch how the chefs are cooking the food and definitely get new chefs I will never ever come to this branch again and never ever recommend it to anyone it gave me food poisoning!

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Shakur Hadji . 2023-11-02

MORE AT Google

Well…. where do I begin? First of all, there were 5 of us, and one member of our party was served 20 minutes before the rest, feeling ashamed to be eating alone in-front of the rest of us. Though we understand this happens from time to time, the wait for the rest of the food was painstaking… and we didn’t even receive the correct food when it eventually arrived. The 15 year old vegetarian in our party ordered vegetable gyozas, with no traces of chilli, however we were not only shocked when we saw chilli, but suspicious about the gyozas. They were the wrong colour, so we asked the server if they were vegetable, and immediately they told us they contained chicken, after she had already eaten 2 unknowing. You can imagine how awful she felt for this, having been veggie for many years. We were grateful to receive money off our order, but this experience was dreadful.

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amy j . 2023-10-24

MORE AT TripAdvisor

My mother ordered a vegetarian tofu dish, as a pure vegetarian. We all only ordered vegan and vegetarian dishes. Despite this, she was given steak slices in her broth pot, by the manager. Unknowingly to her, she ate some before realising. We told the manager who then just offered to get a new dish, not really understanding or sympathising with the bigger issue at hand here that my mother has never eaten meat and was very upset. She didn't even want a reorder so we ended up taking it as take away. I tried to explain to the manager to understand the cultural significance. She took the price of my mum's meal off and gave us a £15 voucher, saying what else do you want me to do for you... It wasn't about the money for us but the significance of the mistake that wasn't shown respect. There were other service issues, such as giving us someone else's starters, who we had to give to the correct table ourselves, and then also at the end of the meal the table number on the table was wrong too so we had to wait for that to be sorted. Just overall a bad experience and very disappointing given we have always trusted wagamama for our dietary needs. Just a warning to avoid this particular place for their poor poor service.

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J P . 2023-10-22

MORE AT Google

Excelente atención por parte del staff y la comida estaba muy sabrosa.

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Elisa Ramirez . 2023-10-11

MORE AT Google

Regular customer at the Richmond branch they all always do an excellent job but this time Soni looked after me .She done great job made sure my food was right as I’m a bit fussy😊 Didn’t have to wait for my bill so great job girl keep up the good work😊

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Zsanett Harka . 2023-10-09

MORE AT Google

Food decent but not up to usual excellent Wagamama standard. First girl who served us was great but she clearly left early. The whole experience was spoiled when "the manager" insisted we pay our bill while we were still eating. He claimed the systems would be down at 2300 so we had to pay before then. We were very surprised by this and suggested it was inappropriate given we were still eating our meals. He insisted again but we asked him to come back when we were finished. He did come back again but we were still eating. There were three of us (all middle aged) at the table and not one of us had ever experienced anything like this before. We're all long term residents in Richmond Borough and we will never ever return to Wagamama's in Richmond.

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stew crombie . 2023-10-01

MORE AT Google

Really nice place to grab a quick bite! Delicious food, really tasty. The portions are fair, the prices are good. It exceeded my expectations considering I received it pretty quickly. The staff is super friendly and helpful, much better than in many places I've seen. The atmosphere is more casual than in a restaurant but much cleaner than in a fast food place. For my purpose, it was perfect. Would really recommend this place! Had a really good experience here!

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Radu Zamfir . 2023-09-30

MORE AT Google

Great service from Miller. Lovely food and a really nice restaurant! Will definitely come here again!

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Kirsten P . 2023-09-27

MORE AT TripAdvisor

Manager (Polish girl) is absolutely fab, a top host and incredibly lovely! This is a great spot, but have noticed their portions are smaller and that they use way less sauce on the dishes than other Wagamama's. To the point I always have to request additional sauce (for a charge). I have never had to do this at another branch, which is a great shame. Please stop being so stingy!

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Grace Jackson . 2023-09-23

MORE AT Google

Abi was nice and welcoming. The food was good. We tried the Chicken Firecracker which was delicious. We will surely visit again.

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Ransa D . 2023-09-15

MORE AT Google

Sempre uma boa comida e muito saudável!

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Paulo Zani Moraes O Andarilho Contador de Histórias . 2023-09-14

MORE AT Google

Delicious but Asian-fusion too expensive

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Edward Mason . 2023-09-09

MORE AT Google

it’s sad to give a bad review as i really hope it was a good choice of an easy, tasty and reliable lunch. The staff were nice and sat us down quickly, especially we are with a baby. The really bad thing is the food quality has deteriorated over the years, my curry was ok, but my husband’s chicken udon dish which suspiciously contain some prawns in it gave him really bad food poisoning which led multiple rounds of vomiting and diarrhoea, lying in the bed and missing work. Our baby had a couple udon from the dish and he was sick in the evening too. It’s sad to see good business deteriorating over the years. Quality of food is top priority for any restaurant.

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Sophia G . 2023-08-30

MORE AT Google

Gave me food poisoning. I ordered the chicken and ginger udon but it arrived with two prawns in the dish. I mentioned this to a waiter who generously offered to take charge off our bill at the end of the meal. Later that evening I had real bad food poisoning (diarrhoea and vomiting every hour). Needless to say I won’t be going back.

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Joe Fenton . 2023-08-29

MORE AT Google

Too loud and noisy Took too long to get seated

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Ahmed Gul-Mohamed . 2023-08-28

MORE AT Google

Loved the pork belly buns they were absolutely delicate and delicious, the atmosphere was great with great service, Oneda was exceptional!

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Paz . 2023-08-21

MORE AT Google

hard, raw bang bang cauliflower (you can see in the image it is still green)

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Shivani . 2023-08-17

MORE AT Google

Rock hard bang bang cauliflower that was raw and the coating was floury. Ramen freezing cold actually cold not even warm and rock hard uncooked rice noodles.

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Gareth Howe . 2023-08-13

MORE AT Google

The food was amazing!!! The staff very attentive .it was our 16 wedding anniversary and we decide to try something different. What can I say great experience and food was amazing thank for for the lovely waitress which surprise us with and lovely dessert !!!! Keep up the great service definitely we come back again!!❤️

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Alexandra.80 . 2023-08-06

MORE AT TripAdvisor

Food is good - chicken katsu curry and the pad thai are amazing. I do not recommend the firecracker. Service was amazing. Ankit was really helpful and nice. Made the experience more enjoyable. The restaurant is a quick walk from the river.

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Sara Ali . 2023-08-06

MORE AT Google

If you have a noisy table at Wagamama we ALL hear it! Needs some partitions or something to absorb some of the noise. Food as usual was great, we have chicken cha-han back on the Adult menu, now if we could just have the fantastic meat ribs you used to do....they were amazing! Unfortunately the replacements are mushroom based!😳

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pete fielding . 2023-08-02

MORE AT Google

Yum! Staff lovely. Food hot and fresh. Just wish the lift was working

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L A . 2023-07-20

MORE AT Google

The absolute worst food, everything stone cold and not cooked thoroughly, if it were the packaging would have kept it hot. Zero seasoning whatsoever. Onions cut by Ray Charles. The chefs should hang their heads in shame all you have to do is follow the dish assembly steps and you’ve fudged that up.

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Ji Chang-Wook . 2023-07-17

MORE AT Google

Stopped in on a Wednesday early with my daughter for a casual dinner. Greeted and seated immediately. Attentive service throughout, great food (I recommend the hot katsu curry) and quick payment method via a QR code link.

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Chris Beauchamp . 2023-06-27

MORE AT Google

Very welcoming staffs. Great service. Nice food. Nice atmosphere. I would definitely recommend this place.

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Kash . 2023-06-20

MORE AT Google

Nice service. Good Asia food with reasonable price & chill atmosphere. I recommend!

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Christine Lee . 2023-06-08

MORE AT Google

Quick service and good for my friend with an allergy. Friendly staff and enjoyed the food and drink.

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Karen McLeod . 2023-05-28

MORE AT Google

Busy but plenty of space. Service excellent, quickly served and food typically delicious. Beer was lovely too.

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Clive Jenkins . 2023-05-28

MORE AT Google

Very disappointing visit. They are cutting corners to survive the crisis I guess but the food taste like plastic. We tried 4 different dishes and all were tasteless and disappointing. Then the bill came amd we though was really expensive.

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Andrew M . 2023-05-24

MORE AT TripAdvisor

Siamo stati a pranzo il 4 febbraio 2023 io, mia moglie e mia mamma; conosciamo da anni Wagamama ed è sempre una scelta giusta per chi ama il cibo orientale! Locale pulito e servizio perfetto, cosi come il personale cordiale e simpatico; unico neo, per la grandezza del ristorante, vengono accolte troppe persone così che all'interno c'è sempre un pigia pigia eccessivo e chi lavora, fatica a stare dietro a tutti i commensali.

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Filippo76eSamanta80 . 2023-04-04

MORE AT TripAdvisor

We went to Wagamama in Bluewater and were disappointed with the smaller menu and less choice of beers. The food was over cooked and over priced.

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Annewhe . 2022-12-10

MORE AT TripAdvisor

I love this place, the food is always delicious and freshly made. The staff are professionally dressed and attentive. The locations are positioned well and easy access. Always busy which shows they are doing all the right things. Keep up the great service. We will be back !

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Star P . 2022-11-04

MORE AT TripAdvisor

A ramen restaurant in Camden with a wide range of healthy, fresh dishes including vegetarian and vegan food. Friendly, well informed helpful staff. It was a great pleasure to be your guests.

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TedNubi . 2022-09-06

MORE AT TripAdvisor

Lovely food, good portion sizes. Kids menu has a decent selection and there is plenty to choose from on the main menu, including the desserts.

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GRqbert92 . 2022-09-02

MORE AT TripAdvisor

Cool place with large and tasty dishes. The food is Asian with local twist and tastes excelent. Many locals eat here so it means something.... Service is good, over all very good value and good food.

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O6080CS_ . 2022-08-23

MORE AT TripAdvisor

We visit the Wembley Park branch of Wagamama, eating couple of pad Thai , one gyoza and one more starter, one come, 1/2 pint of beer. First: too hot inside considering the 35 degrees day ( 5 in row), they star the cooler fan upon request of customer with kids, it’s ridiculous to have a restaurant so hot with massive glass surface and open grill kitchen, unliveable! We paid 42£ for very poor quality pad Thai served by one girl that not even a brand new clean chop stick provide us, the dish was poor in taste and ingredients but high in chili, at the end of the day we went running toilet for this and the poor freshness of the ingredients. I am a 32 year experience chef in Michelin star circuit, and I found incredibile a unacceptable this service upfront the cost and the quality offered, very bad never visit again ( the restaurant wasn’t busy at all)

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massimog159 . 2022-08-14

MORE AT TripAdvisor

I am a Wagamama fan. Go at least fortnightly and generally drive into Manchester. Then my dreams came true ..a branch literally a 3 minute drive from home. Restaurant opened on July 4th 2022. Visited the 1st week. Whilst a selection of sides were scrumptious, the larger dishes were not hot and steak had not been cooked the way we requested. Also, after reminding staff 3 times, we were a portion of gyoza missing. Fast forward 4 weeks and it was a perfect experience. The staff were attentive and on the ball, the food was hot and fresh and full of flavour. We had a delightful meal, relaxed and happy. Will definitely be going back.

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simmeringsammy . 2022-08-05

MORE AT TripAdvisor

Lots of dishes to choose from. Really enjoyed the bang bang cauliflower. Lots of flavour. Even got something If you have a blocked nose! Haha try the BROTH. One of best I've had in a Long time. Not too pricey. Pay at table available here too. Quick service.

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jamesbL9430RG . 2022-07-17

MORE AT TripAdvisor

They got our order wrong multiple times, one of my friends got the spicy broth, that she didn't order, and couldn't eat it at all. Staff absent and expensive.

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Jacopopper . 2022-07-17

MORE AT TripAdvisor

It’s a small wagamamas but the team manage it very well. Super friendly, great food. After one visit it has become my favourite hide away in Richmond for lunch.

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H6001HWkatet . 2022-06-08

MORE AT TripAdvisor

We went to Wagamama last Saturday and weren’t disappointed. Wagamamas is one of the few restaurants we go to that ask if you have allergies. As I have an allergy, it is their policy to have the manager take your order and serve you. It...

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Meeshell6819 . 2022-05-30

MORE AT TripAdvisor

Not impressed with the service.My husband was already in his 2nd course before I got any of my dishes

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harjv2022 . 2022-04-03

MORE AT TripAdvisor

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