wagamama marble arch in City of London, Westminster

I have a few allergies and intolerances and the manager Paul was very helpful and attentive in helping me find something I could eat alongside with my family. Food was great, all meals were fantastic. Thank you.

I needed a decent lunch. A quiet place to charge my phone and people watch. Service was excellent. Lovely young black chap, very warm and gave me free green tea, which went well with my noodles and yuzu cheesecake. Just perfect for a recharge, the phone and me.

I got food poisining today !! I ate Yaki Udon in Wagamama around 19:30 then when i slept around 24:00 at home, after 1 hour i woke up with terrible stomach ache and had diarrhea! That was from the chicken pieces which were tasting already terrible:((

Lots of choice of different dishes, including vegan ones. Very good. Clean, spacious environment, open kitchen

Wir waren das erste Mal im Wagamama und total positiv überrascht. Sehr leckeres asiatisches Essen mit vegetarischen und veganen Alternativen. Auch für Kinder gut geeignet. Die Mitarbeiter waren freundlich und auf Zack! 👍

Ordered a fire cracker which came out cold. The customer service was shocking. When I sent my food back after arguing with the guy to have a fresh one he came back and told it was fine … eventually they cooked my a fresh one however the cook sneezed over my food which kinda put me off. Stay clear !!

Ramen with grilled chicken was completely tasteless. Water with onion and pasta and chicken without any spices. Bland, barren. I'm disappointed! I don't recommend it.

Good food and a large selection. Beer on tap and in bottles. The austere decor is quite cold. I would come back. I recommend. Prices reasonable.

Very nice and cozy place located right next to marble arch. Have visited couple of times with some friends to try the Ramen. I had the beef brisket Ramen which I enjoyed very much and my friend had a katsu chicken rice. We have also tried the duck and veggie gyoza which are very delicious too. I'll be a regular visitor especially now that the weather is colder!

Ramen tasted like water and raw dough and two out of three servers were on their phone when there were 5 dishes ready to be served and gyoza tasted like bland fried wontons and not gyoza

My Time at Wagamama was fantastic we had a great time and options to choose from as well as good customer service and the dishes were absolutely delicious. Impecable approach by Renzo and the Stuff.

I want to start out bt saying the food was amazing, great quality as always. However the service was disgusting, had to find my own cultlury and had to wave for a good few mins each time to get them to take drink or food order, and the bill. The restaurant was very quiet so very unsure why this was the case. We have been in lots of wagamummas up and down the country and never had this issue, truly disgusting service!

I had an excellent experience at Wagamama on Sunday 22/9, thanks to Andrew! He provided exceptional service and was an outstanding host. Andrew was not only attentive and professional but also extremely friendly, making sure we felt welcomed and well taken care of. I look forward to coming back, especially with such good service.

Came to this Wagamama with my friends and I can honestly say the service and food made the evening. Our waiter Kadijan gave us a great service and would definitely recommend.

I waited for over 40min for my order and was told that something went wrong that my order wasn’t submitted at all🤣🤣ended up with nothing to eat. Didn’t rate the food cuz I didn’t receive anything

Upon arriving at the restaurant, we requested a menu from the waitress as is customary. However, we were surprised when the waitress instructed us to pick up the menu ourselves? This was a disappointing experience, as we have never encountered such treatment before.

Very good food, healthy compare with the others around in London and the waiters very nice!

Rude attitude by the waitress 👎🏻👎🏻👎🏻👎🏻

Service was horrible - rude wait staff, kitchen staff taking breaks in public seating area, then throwing chopsticks at colleagues. Multiple tables waiting a long time for food. Sorry, you’ve lost me wagamama.

I had an awful experience at this restaurant. I waited an excessively long time for my food, and by the time it arrived, everyone else had nearly finished their meals. When it finally came, it contained chicken, despite me being vegan! The staff member took the dish away, and to my shock, I saw my correct dish had been mistakenly served to another table. Even worse, they retrieved the dish from the other table and brought it to me—after it had already been touched, with someone else’s spoon inside! This was disgusting and completely put me off my meal. Thankfully, I noticed what was happening, but it made me wonder how often they do this. I’ll never eat here again, and if you do, make sure to watch closely where your food comes from!

Thought this would be good , sadly was very disappointed. Service from the waiter was dreadful! He forgot to give the kitchen one of our orders and had to be reminded. Then he apologised and said he took it off the bill , but when the bill came it was still on there. Suffice to say we paid and left. Food was borderline ok. Won’t be back … ever.

It was more tasteless than the noodles I usually eat, I didn't like it very much. The starter was good. The food came hot and fast. It's a large place but it's also crowded. That's why the waiters can come late. The service was average. I think James needs a raise, I came to this conclusion because he looks like he was tired of his job, unmotivated and grumpy. It was more tasteless than the Noodles I normally eat, I didn't like it very much. The beginning was good. Food came hot and fast. It's a large place but also crowded. That's why waiters can arrive late. Service was average. I think James needs a raise, I've come to that conclusion since he's tired of work, unenthusiastic, and sullen.

The place is nice and the food as well but the staff there are soooooooo bad if I could put even -star I would do it, so I had my lunch today there and I was talking on the phone the gentleman came and took my plate without even asking me and I didn’t even finish my food, I told I still didn’t finish and after putting all the rubbish inside the plate his asking me you want me to pack it for you. I just paid straight away and left but before that I asked to speak to the manager and unfortunately that was the manager who did all this. I would never go back there again and I don’t recommend anyone to go, the staff are unprofessional 👎🏻

I ate here on Friday with my 2 boys. The waiter we had Martin was exceptional and friendly. Service and food on point. Great spot to eat after Frameless exhibition!

Nah the service was poor. Pleade put your fluffy hair in a piny if you serve people food

Wagamama is one of my favorite restaurants, yesterday we went to eat and everything was perfect. They had a little delay in the delivery of the food, nothing alarming, but they gave us a very good discount for this reason without us having complained. Excellent service.

Fantastic food and even better service. I work near here and one of the waiters Paul has gone above and beyond every time I visit. Food comes out quick and is consistently good. I rarely write reviews but thought the service here needed to be recognised. 10/10.

Great place for a meal, found it slightly cheaper than other similar places.

The tables are not clean and the service is bad

The worse experience of my life in restaurant.The waiter insulting and abusing, because I complained about delay in food & drinks, last but not least charging for the stuff which wasn’t served.Instead of apologies, he started shouting and told me that is the way it’s done in this restaurant.Though my wife and myself been Wagamama guests since they opened in London.The short young guy in his 20’s with a wollen cap on his head started calling F… words to me(I am in my 70’s) because I had complained politely about bad service. Moreover,I got my main course 40 minutes after my wife already had finished with her lunch. That was it Wagamama, you will never see us again if you don’t employ staff who know how to behave with the clients.

Lovely late lunch after a short nap in Hyde Park. Excellent dishes

Happened to walk by and couldn’t help but stop in. Place was a little busy and was greeted upon entry. Cool vibe will definitely stop by again to try more of the menu.

I didn't like the ramen, but the other dish was very delicious

Went here a couple of times on a recent visit to London - as it was convenient and we love noodles (no Wagamama where we live). The restaurant wasn’t overly busy, staff both times - (one lunch for one, one dinner for two) were very friendly, helpful and attentive. The lunchtime I was on my own and I sat outside - which seemed to be an unusual request and I was asked if I was warm enough a couple of times, so I was well looked after. Food was excellent - cooked to order both times as I had Salmon (lunch) and steak (dinner) Teriyaki soba. Cocktails were great too - I tried out the Thai chilli margarita (which was unusual but very nice) and the strawberry daiquiri.

An average food joint in central london on main Edgeware Road. Ramen was amazing. Service was excellent.

I didn't eat in it But an employee named Alex asked me to go to the bathroom for my wife and he welcomed me. I was standing and he asked me to sit 👌

Very nice and delicious food 😌 I’m looking forward to eat here again

It had a great atmosfere as soon as you walked inn, fancy restaurant, Spicy food, and great staff. They gladly start small talk, and seem genuinely interested in where your from or how the trip is going.

We went for dinner last night to this restaurant. I have been to other Wagamama as well but the service here is very poor. The seating is very uncomfortable and you forced to sit on these stools (without back support). The service is very poor and they not friendly at all.

Really modern Wagamamas looked good so I got off the bus right outside to dine in. Was served by Jan she was great, incredibly personable, really refreshing to have such great service in a chain in london.

The food was great, but best of all was the waiter, Alex, his warm and welcoming vibe really made the experience for us! Thanks Alex and Wagamama team

We told them we were in a bit of a hurry, and then waited far too long for our food, which came in a series so we couldn't eat together, and when the cheese cake took way too long to arrive, we asked again, got it, and it was semi frozen. They did give us two coupons for a next time but not sure we'll use them as this was a bad experience all round.

100% recommended. Delicious food, amazing cocktail, very nice staff.

As soon as i arrived at the door the service to a table was instant although the busy atmosphere, everyone was switched on, i was greeted by Alex who took our order, he was super charismatic and made the process way better. Food as always was 10/10, came nice and hot and was the perfect taste. Better than most Wagamamas i’ve been to, i recommend it to anyone who likes the perfect Wagas.

Despite reading all the bad reviews I decided to give it a go anyway and I'm glad I did as the reviews and comments are old and they have clearly improved and gotten way better as it was relatively quick to get seated, helpful and friendly and Ashley seemed to be ontop of things and getting things sorted and was working hard to make it a pleasant experience and change what had happened there in the past, food was great aswell, I saw and heard a couple of customers complain about some things they ordered but it was them being bad customers trying it on to see what they could get but Ashley still tryed her best to fix everything and make them happy. Very nice and on par with other wagamamas if not a bit better.

We came in a student tour in late June. We had price fix menu of Yoki soba noodles with chicken and prawns, and a white chocolate and ginger cheesecake for dessert. The noodles were very good, and I understand we were on a student tour, but I think the portion could have included more chicken and prawns. The cheese cake was some of the best I’ve ever had! I could really take the ginger. Service was a bit underwhelming. They knew that we were coming and food took a while, with some in our group being finished while others haven’t even started yet.

DO NOT GO! Terrible slow service, no water jugs (you have to ask for every glass of tap water), staff who clearly don't care, cake was served frozen, waited for ages for everything. DO NOT WASTE YOUR MONEY!

I really enjoyed the food and I wanted to write my first review due to the impeccable service provided by Ana. I can’t thank her enough, she made our stay worthwhile and memorable. We felt welcomed and supported through our decision making. She even offered to change our food if we didn’t enjoy it. Overall I would recommend this place and hope her pillows are cold on both sides.

Popped by for a light grab on a relaxed Sunday! Treated to greatness by Nya and Kadi. The Chefs made that slurpy banging cauliflower and the all nutritious beef salad! Big shout out to great team Danny, Ashley, Kadi & Nya for such lovely hospitality. The feel, meal, checkbacks, organisation has quite topped since last visited. It’s the friendly smiles that made me feel am home again! Keep up shining Team Marbs! 🖤

This restaurant deserves more than a 5 star rating! Food and service was awesome!!!

Food was excellent! My family and I came with our friends… total of 13p… all asians from Las Vegas and we can say we are critics of food… We highly recommend this restaurant!!! Food, ambiance, price are all great! Paul, our server was super friendly and very efficient!

So many good choices for food and drinks. Friendly and efficient service.

We had a lovely time at Wagamama and special thanks to our waiter Ionut who provided the best service. Really happy with the overall experience :)

Love this place! Tasty food, service is great and super fast, friendly and helpful staff especially Ashley who I would like to thank for always being so nice every time we are there!

Food is pretty average, fine for a quick meal But don’t expect anything great. No need to book, there are always seats available.

Very interesting place! I can't say it's very tasty, average, normal, usual. Service at the highest level!!! The waitress girls and boys, are wonderful! Thank you very much! The price and quality corresponds! The prices are very affordable! Good luck to you guys! Thank you!

Many thanks Wll for the excellent service and support

The service was bad. We ordered three dishes for two adults and one kid. We got the dishes at different times, and approx 20 minutes from the first to the last dish. One of the dishes was mostly just rice, and didn’t taste good at all. The kid got her dish as the last one, and it was nothing to eat for a kid even if it was from a kid’s menu. Spend your money at another place than this one.

Waiting times super long, drinks arrive 15 mins after food etc. The place is not busy, staff is plenty, doesnt look like its a staffing issue. I think they just dont care much.

The ramen was very good, we liked it a lot. Totally recommended

The food was poor. I ordered a shu's 'shiok' chicken, which I had in other branches a few times before but this time the dish was lacking vegetables and pickles. There were 2 or 3 slices of radishes and very few vegetables. The dish consisted just of rice and some chicken. Really bad meal.

This is local to us so we’ve been a few times recently. Unfortunately unlike some other branches of the same chain, the staff here seem to actively resent your presence in their establishment. The service is terrible. The food, if and when it finally does come, is fine. Hopefully management read these reviews because the front of house staff are really letting the operation down.

We had to wait about 10 minutes at the entrance, where we stood directly in the passage. The waitress is not interested in the customers and ignores the customers. The ambience is atypical and too cold for Wagamama. The waiters wear shorts. The dishes are reminiscent of frozen food and are carelessly prepared. Overall Experience: Bad

My first time and I went on my own for an early lunch on Thursday @11:30. Super friendly welcome, comfortable seating and I enjoyed the table height. Attentive service which I appreciate, tried two of the fruit smoothies- highly recommended! The food was super delicious, was served in a good time. I will happily return to Wagamamas again with my family, but this branch in Marble Arch gives great service. Highly recommended! Thank you.

We love to eat at Wagamama‘s whenever we have the chance. Big fans of the concept, the food and the vibe. Staff is extremely friendly and forthcoming. We enjoyed our stay, as always when we visit a wagamama. We certainly will be back ☺️

Chain restaurants. Veggy Gyozas were not good at all. Nothing exeptional, reasonable price.

Food tastes DELICIOUS im in love!!! Staff is very friendly and nice and the restaurant is very very pretty decorated It's my forst time in london but this is my favorite restaurant since today! Definitely coming back to london for wagamama in the mable arch!!!!

Had a lovely time with my friend here, staff are all very friendly and nice atmosphere. Our server Val was excellent, he made great recommendations on food choices and I really enjoyed my meal!

Fantastic place. We ate here lunchtime Saturday 06-04-2024 We were looked after by a lovely guy which we later discovered was the manager. My wife is not food adventurous and explained this to the guy so he dropped everything and brought her a selection of sauces to try so she would have an idea of what to taste on her chosen lunch. The manager was so attentive and nothing was too much trouble. He also reduced the bill because she only had a very small lunch, this won't be forgotten and we will use this restaurant every time we are in London. Thank you for looking after us, very much appreciated

Classic, delicious Wagamama cuisine, but unusual service! First the four of us were given a table at the entrance where we sat in the passage. After our intervention we were then given an alternative seat. This caused the service to be delayed somehow. After we had menus again we were able to order. Unfortunately the food came one at a time. First an appetizer, then a ramen. Then the next dish, then another starter and after a long time then the two missing dishes. We have never experienced this with any other Wagamama. It was tasty, but it lacked flavor and was more like fast food. What's great is paying via QR code and table number with your cell phone. You don't know anything like that in Germany.

Lovely service, great food and hospitality was awsome. Ollie was lovely

The low rating is more than what the management deserves. After staying in the local area for a week, I walked by the place every night and decided to go in at the end of my time in London. The servers are working their hardest to accommodate over half the restaurant, but only four are working. Normally I would understand, but the worst part of this place is that I was seated a table across the two "managers" who were conducting their "work" while having a beer. While my son and I waited for our server to collect himself, the managers did nothing but tell the server to continuously get people from the door and seat them. My son's order came and we had no cutlery, and after flagging down another server, she kindly provided some. Our drinks came when we were half way through out meal. This is likely related to only ONE bartender/drink maker in the entire place. For a lemonade and water, most would expect they would take minimum time to make. Meanwhile, during the entirety of our hour long dinner, the "managers" continued to debate what days they should take off. One stated "I'll take Tuesday to Thursday" while the other didn't mind. They had no issues with the servers brining them additional appetizers and slowing down the already overwhelmed servers. It doesn't take a degree in hospitality management to understand when you need to higher more staff, or get in and help them during PEAK HOUR on a Saturday night in London! I see this place quickly losing business if they are unable to fixe their "managers". Before departing, I asked another server if the gentlemen sitting across from us were the managers, she confirmed with a reluctant face. I said the severs have done nothing wrong, but now I know the root cause of the poor performance of the establishment. If the management doesn't care about the folks working for them to put down the beer and assist with pouring a few drinks or sitting a few folks, then I wouldn't work here. It is one thing to conduct business in the dining area in the afternoon when you have about five folks in the establishment, but not at peak hour on a Saturday when you clearly couldn't work scheduled for your employees to cover a busy evening. The only ones that are hit hard in these situations are the helpless employees, and the customers wanting some average service.

The behavior of their staff was incredibly rude. When we requested the bill, the lady serving us threw it instead. It's truly disappointing. This particular wagamama chain is the worst.

THE ABSOLUTE WORST SERVICE EVER. First of all we have sit and waited over 15 minutes and when no one came we went and sat somewhere in the middle and asked twice to put and order. The ladies are waaayyy too busy chatting instead of taking care of literally ANYTHING. Everything came out was whether wrong, missing, left to another table(!!!), or came late. We had to share one plate without drinks, the second plate’s steak was basically mooing because waitress just THOUGHT to give rare instead of asking. The manager first tried to give us poor excuses and the apology was even worse with a 10% (£2.62) discount. She took out the first plate which came over half and hour into our food. I just cannot believe I paid anything to them. Totally regretting.

I don't want to lower your expectations for wagamama in general, but the food here was average at best. I have tried wagamama in different locations and would it's way better. I would compliment the service and wait times, tough. Pretty quick and nice servers. The atmosphere is good, but a bit overwhelming, yet not put-togheter enough. If you want a real taste for wagamama, try a different location, especially in other countries like Austria. I might come here again.

Amazing spot for casual, business or something naughty. The food was perfect and the venue was extremely clean. Ashley was a perfect member of staff and delightful ensuring that our co-worker enjoyed his birthday. (Deserves a raise)

Very nice staff and food especially Ashley who gave us great service and helped with anything we needed

This branch is the best Wagamama to exist in the UK. The quality of food is exceptional and I did not have to wait a long time to receive my order. Ivan in particular provided a fantastic service - he was polite and helpful in guiding us through the options in the menu. Overall, the atmosphere and service was top tier and I will continue to come back to this branch in the future.

Its a beautiful place and a very kind staff. We really appreciate the help and kindness 👍

The food was really good but the service was awful, our principal server nyah didn’t talk once except when she repeated our order, she just used signs the whole time. She never even smiled an ounce. She got our order wrong by which I mean she came back 10 minutes after we ordered to ask us what we wanted again. We had to ask her 3 times for a glass of water and at the end one of her colleagues brought it. The entry came after the main dish and I asked for not spicy and it was spicy I would go back to Wagamama but definitely not this location.

The food was really good. A special mention to Ionut for a great service and helping out!

They made a mistake in our food, staff was rude and not that accommodating. Food was lush as at any other chain.

I came on a strangely quiet day but it was still way too busy for just one server to manage. Naia held down the place on her own, going above and beyond. Also the Korean hotpot is divine.

Love the place and the service was amazing! Ionut did amazing service to me thanks a lot

Open at 11am. I can never tire of the fantastic menu and food available at Wagamama. This is not the best for decor, but the staff and food easily make up for that.

Very few people when we were there but friendly service and delicious food. What more ?

Amazing place, lovely food. Service very friendly and attentive. Highly recommend!

La nourriture, ok c est bon. Le personnel par contre n en a rien à faire d être là. Pas un sourire, elles tirent la gueule jusque par terre... une sacré corvée de travailler on dirait. 2 cuisiniers critiquent ouvertement les clients qui mangent ... Un bruit de malade, on ne s entend pas parler Sans oublier un bordel incroyable avec des tables pas débarrassées sur tout le temps de notre repas. Un samedi soir, à déconseiller

One of the best feel good in a cold weather place

Delicious ramen nice food الاكل لذيذ بس المقبلات كميتها قليله الرامن لذيذ وعندهم منير للصغار

Cibo buono e porzioni abbondanti. Rapporto qualità prezzo giusta.

Just don’t bother coming if you are in a hurry. When it’s empty they are slow, when they are busy even worse. Friendly staff but just so disorganised. Been here many times and the one thing I would say is they are consistent - unfortunately

The service is so bad, when we order, the staff making order for us but suddenly just leave with any words then we knew the kitchen cal them serve other table, after she served then came back and continued the order, that is so weird, at least we are ordering not supposed leaving without a word! And we called one staff for the kids dessert, and then wait around 15mins no one coming, we have to check again, and until we asked another one she checked again then we finally got it. This is so bad experience

I went there with my Mrs. We ordered 2 main courses and a side (Rice bowl). My Mrs got her main and I only got the rice bowl. Asked the waiter where my main is and he said its coming. Waited 10mins and nothing. Asked again and he tells me that this is how we service. We bring it when it's ready 😡😡. REALLY???? In what sense should I believe that? He could have taken back my Mrs food, apologised that they messed up the order and bring us hot food together, instead of lying. I guess they previously got away with this excuse with tourists. This really sets bad example of Wagamama franchise

Always delicious 😋. I HIGHLY RECOMMEND the spicy chicken Ramen

Got to try some of the new menu at Wagammama marble arch. The highlights were yakitori skewers, delicious and filling chicken hotpot and rice bowls. Have to finish with the chouxnuts for a tasty dessert. Definitely worth going to this is large and airy venue, conveniently located near Hyde park and the shops in oxford street. Good quality and filling food served by friendly servers.

Poucas opções veganas. Achei que o menu poderia ser melhor mostrando a foto dos pratos. Preços e sabor com ótimo custo benefício. Funcionários simpáticos e muito educados mas demoram para recolher os pratos sujos

Unfortunately the worst wagamamas ive been to. Ordered 2 dishes, mines came quickly, my friends came 25 minutes later when I had already finished my meal. She ended up taking the food home as we couldnt enjoy the food together When asked why it took so long, they told me its because its fresh, which is all good but when other tables who ordered after get their meals first it begs the question, did they forget the order? Usually when this happens at any Wagamamas they give you a discount on the email but nothing here Pad thai was also really bland

The food was more delicious than other Wagamama franchises . And the service was super fast even in busy hours, just that their toilets had a long queue to wait when kids were in need.

Went recently with my wife and we had to wait quite a bit although there were tables available (we could see them). After we were seated then the service was ok, we had the yakisoba noodles with steak on top as well as the Korean BBQ baos. Also we had the “High Five” juice that includes melon, apple, lime, lemon (maybe more but I can't remember) which was nice and refreshing with no added sugar and all fresh. We were very tired from shopping so it was a great location to rest and have dinner close to transport options (underground and bus)