wagamama hatfield in Welwyn Hatfield - Phone Number, Reservations, Reviews

The food was delicious as always, with some great desert options as well. Attentive and knowledgeable staff elevate the experience and I will definitely dine here again.

I have not used Wagamama for a long time and wondered why? The food is delicious, and the service is excellent. Bit pricey for some dishes, though

You come for the food - which rarely disappoints. It’s fresh, the selection is good - and it tastes great. Have been to multiple Wagamama’s many times. I get the casual dining thing; and I’m fine with that. But I do feel that often staff can use this as a get-out for poor service. Often there’s this awkward wait on arrival before someone notices you. We were taken to our table and left with no menus. There seemed to be few staff around - and they were at the bar or by kitchen (it was not busy). We eventually got our menus; and then three staff came in quick succession before we’d had the chance to decide. Drinks took ages - they were sat on the bar ready. My wife actually got them herself. Food arrived, as it does (staggered and when ready - I’m totally happy with this). Food was good as always. I do like the ability to pay at your table with the QR code. This at least avoids the need to find staff and ask for the bill. The bill splitting options are also great for situations that require that. Come for the food, not the service or atmosphere.

Visited today and the staff were really sweet and lovely, food was delicious and the AC was well appreciated in the humid weather.

Amazing service from emma. We really had a pleasant meal.

Very nice place food was surprisingly filling

I had the most amazing experience at this restaurant with my friends. All the staff were polite and friendly, and the food was impeccable. Defo a favourite now! The staff tried their best to make sure we were treated like royalty and made a simple lunch feel like a real treat

delicious food, drinks and desserts!! Was served by lekshmi, very friendly and welcoming. Would recommend!

I feel so bad as I like this style of food to send a bad review. But the service was terrible when we eat there last night. I can understand it was Sunday night and usually kitchens do deep cleaning on that day but the loud music from kitchen mixed up with the restaurant music but not the good way it made really bad atmosphere there. Food was so far good but it would surprise me if it is bad. As it is a chain i guess most of the food premade or frozen ( as a previously visit our dessert was still frozen), so not a big skill from chefs. The service was horrible I get my food faster than my drink (I guess thanks for chef MIC) tho foods came out totally different time I understand that kind of chef policy but the last food came 10-15 min delayed. When the waiter bring the cutleries he literally just smash them on the table. Terrible, I asked them if they have service charge but thanks god they don’t. I payed the food to be fair but I suggest you to don't go there at all just waste of time and money.

Emma was superb, very attentive and kind to myself and my partner. She was very patient and constantly had a smile on her face, absolute star. She is a credit to this Wagamamas branch and is a fantastic representation and role model for superb customer service.

it was delicious and service was amazing

We were welcomed quickly, sat on a lovely table and welcomed by Febin who was our server for the evening. He was able to make ordering easy, was able to give recommendations and make adjustments for my dietary requirements. The food arrived quickly and just as ordered and was absolutely fantastic. I look forward to my next visit.

messed up multiple orders and was rushing around, one meal had come out as soon as we all had finished our food even though people who had come in way after us and ordered the same as her had got theirs before she did, rude staff, poured food over our stuff too, would not recommend going here.

Food was incredible as was the whole experience. Great staff, in particular James was amazing, super knowledgeable and passionate, credit to Wagamamas

Food amazing, lovely modern space. New desserts were lovely too

Always nice....staff a little rushed of their feet but no complaints..

Good price, somewhat high for the type of Asian food they serve, well cooked, small portions, family atmosphere, impeccable service, paid parking, Galleria Hatfield shopping center

Me and my friend was absolutely starved as we have had nothing to eat all day, we had came to Wagamamas for the first time as we had seen so many excellent reviews.we ended up having to leave and eat elsewhere and my friend (who is lactose intolerant and allergic to soya) couldn’t eat there as the only three items on the menu she could eat was butternut squash curry, chilli squid and chilli mushrooms(a side) we are very upset as this menu isn’t very well developed for everyone in the community. The server was excellent and tried as much as possible to help

Delicious food and great service. They were great with our allergy requirements too ☺️

I have just had one of the best meals ever at Wagamama Doncaster, what an awesome team of staff all so helpful and amazing super fast service, nothing was too much trouble, they really went the extra mile to make sure we had the right amount of spice etc,staff were happy to recommend dishes of their personal favourites too, the atmosphere was really inviting really stylish decor, I would highly recommend this restaurant to anyone wanting to try something different you wouldn’t be disappointed. Five stars thank you for a fab family dining experience 🌟🌟🌟🌟🌟

First time I ain’t tipped on years Terrible service Awful greasy and tasteless food Staff was absolutely poor Will never go back to one of these places again Waste of money and time

Really really disappointed with the service received today. First of all my food didn’t arrive at the same time as the other plate after waiting 15 minutes I asked and was told it’s coming now. They completely forgot to cook my order then I paid for the meal using the app and it charged me twice. They first said that I had to try and retrieve it through my bank and when I explained that I would be charged £20 and it would take 30days the lady just shrugged. After saying that I wasn’t happy with this the manager came and said the money would be refunded between 12-24 hours. When I explained that I’ve come home from Bournemouth for the weekend and I will come back tomorrow if the money wasn’t back in my account the lady was more interested in insinuating that I was lying. Very rude and unprofessional, i will not be going back there again.

Watered down mocktails and food has hardly any meat in the dishes. I don't know if it's just this branch but I won't be going back there again. 2nd time this has happened. Overpriced when they are cost cutting.

We had a family dinner and the food was really great - tasty, sufficient portions and well presented. However the service staff need to up their game. When we arrived we waited at the entrance expecting someone to meet and show us to the tables but after a longer than usual wait time (restaurant was not busy) we realized no service staff was paying attention so we took a table that was empty. We ordered starters and main dishes but the starters were delivered long after the main dishe. The food was also served to each of us after long intervals so some were nearly finishing their meal before others had received theirs. After the meal we tried to catch the attention of the service staff to bring the bill without success. We waved and called politely but it's only after I raised my voice really high that one of them showed up (looking offended). The service staff had kept huddling at one of the counters for conversations with their backs turned to customers. I think training of service staff and supervision is necessary at this restaurant.

Food is bland and presented badly. Slow service.

Visit the Wagamama Hatfiled a few times now. The food is just delicious, service team is nice but on some occasions could be a bit friendly and explain the process a bit better. Good atmosphere in general. Choose a seat away of the pitches, get busy and loud.

It would be nice to have a bigger portions, lots of pak choi less spring onion and big piece of salmon.

We were initially sat at a table next to where the used plates are taken, and there was this very strong smell of vomit, I assume it was coming from the bins full of food in this area. We were moved to another table after we asked, but then we weren't served for over 30 minutes. When we did get served, only one main arrived, then it was a other 30+ minutes before the second main arrived. The food and portion sizes were great, and the service was also good, but the time it took to get served initially was annoying as the restaurant wasn't that busy on a Monday night, then the delay in getting meals disrupted the experience as I became extremely hungry in the time I had to wait for my food. Unfortunately whilst the food was great, I don't think I'd be visiting again, I didn't find the service that attentive, although it was good, and the delay was too disruptive for people trying to enjoy a meal together.

have to share my experience and it's not really good. Visited Hatfield brunch on Thursday evening, been busy, I do understand, but, my brother ordered vegan ramen, when he got it, pasta wasn't as usual, it was this slim rice noodles (not vegan), but we didn't want to do any problems, we saw it's busy, but as soon he mix it up, he found peace of meat. We spoke with manager, after about 15 mins of waiting, he got new and right one, BUT, he didn't even touch it, right on the top was, just guess, peace of meat. I asked for a bill, there was no one to offer any apology, neither a discount, just ramen was removed. It's really disappointing, we won't be back

Click&Collect order, everything was well packed and nothing missing (the salad had pickles and dressing too, plus cutlery and napkins). Food was tasty and still hot, same standards and quality as dining in experience. I really appreciated the kids activity pack plus crayons provided alongside the kids meal, it was very thoughtful!

Lovely restaurant, staff were professional, food as always tasty. Unfortunately there's no men's toilet 😀

Had a great time playing find the chicken in the Katsu curry 🍛, alas to no avail . Enjoyed the rice though. The pork and apple bao buns were nice.

The service was great and really enjoyed the food

Great taste , should try firecracker chicken and padthai is the must as well 🤤🤤👌

Food is as expected, bur each time we go therebis not enough staff, and those that are there are focused on Deluveroo and Just Eat because they have strict levels of performance to meet. I'm not sure I can be bothered to come again when anytime i i want something I have jump out in front of staff in their faces. This wasn't even a busy period either.

Food is always good but the service could be better.

Nice food but at busy times food comes to your table at different times

met two amazing staff today - Noor and Sana. such sweethearts they are!! wagamama is lucky to have such staffs. made me want to drop in soon!!

Really nice branch! Food tasted lovely and arrived in good time. The service overall was very good, however, if I was being picky the staff could have noticed a few things. For example we didn’t have chopsticks or cutlery at our table and the waitress began clearing plates away while I was still eating, which in my opinion is not great front of house etiquette. Nevertheless a great experience at this Hatfield branch and if I’m in the area again I’d consider dropping in for a bite.

It's a very nice looking restaurant with lovely service and tasty food.

I've been to a few Wagamama branches over the years and have never left disappointed. Unfortunately Hatfield Galleria let down the side with lacklustre food consistency. The host was welcoming & sat us down. Our order was taken & we awaited our food. Our stater of chilli squid was all stuck together, which i can only assume was because it got semi defrosted then put back into a freezer for the next day. Then our shirodashi pork ramen arrived and this is where I truly felt let down, the pork slices were wafer thin, overly salty and only cooked on one side! The broth was also super salty, I'm used to it having a subtle flavour and nicely cooked & sliced pork. I thought is just my portion but my wife's was the same. Have to say but I won't be going back to this branch.

Food was absolutely cooked to perfection Taste was perfect , was served super quick and hit homely can’t wait to visit again I always find fault with something honestly food was outstanding

Tantanmen beef brisket ramen, chicken teriyaki soba. Jedzonko pyszne.

It was in service and the food wasn’t that good

Great food and very nice service. Definitely will come back.

Ordered food to take away, service was excellent, very quickly cooked and very well packed.Excellently cooked and delicious.

Food, service, and atmosphere of this store reminded us of the Wagamama of old. Good honest food in a lovely, stylish atmosphere and excellent helpful service.

After long day shopping went for a bite to eat and we both had the new item on the menu. We normally stick to katsu curry but feeling like wanted to try something else and so glad we did as both of us said that's our new favourite. Trouble is can't remember the name of what it was.

Good service, good portions and excellent ambience, what's not to like.

Ordered four meals and the easiest meal didn’t turn up until everyone else had finished. Tried to make out that this was due to Different meals being cooked differently but then admitted was served To wrong table. Manager resolved issue staff useless at sorting issue just ignore you

Overcooked dessert and served anyway. Staff over casual even though restaurant pretty empty, didn't care enough about paying customers.

Nice place to stop for a drink and or meal, while doing your shopping

Had warm and delicious food with my family. What made it better was the service by Tatler, the manager. She provides excellent service and it sensitive and attentive to our needs. The place would not be the same without her.

Es un sitio espectacular, buen ambiente buena atención y la comida ni se diga excelente para reunión es fabulosa.

The new menu is so delicious from the vegan k-dogs, as always the edamame with salt + chilli, and the chicken gyoza. Love the high 5 and tropical juices.

Such friendly staff, everyone was so welcoming and the food was amazing! The chefs was so skilled! Come here for great service and food :) !

I love the food but the setting is nosey but that's wagamama style lol. The services wasn't bad but wasn't great. Asked for a pint of larger and got a pina colada instead hahaha. Also someone on our table asked for no chilli I know right. It was fine, but they ended up with chilli even tho they said no chilli and someone else ended up with their dish with no chilli!!

great food but cutlery and cups were not clean. have noticed unclean cutlery/cups on every occasion I have visited here

Lovely food and fantastic service from Kate x

Absolutely mind blowing!!! A little pricey but it's worth a try, superb food!! Equally enjoyable ambience and friendly staff 😃

twice this restaurant has served me no -vegan food when i’ve ordered vegan meals, i’ve found meat in my meal and i’ve found eggs in another meal that i ordered, when i asked for another one to be sent they told me i didn’t order the vegan one, obviously i did as im vegan? they made me pay for both meals even though i didn’t eat them and they wouldn’t give me new meals without paying. im so disappointed in this branch of wagas, the first time i let them off but to have it happen twice just tells me they don’t care about their vegan customers

This is an exceptional Wagamamas, I know they are everywhere but this one really stands tall. The staff are so accommodating and friendly, the food is amazing and delicious. The atmosphere is also a delight, due to the new design, the seating spaces are so much more personal yet still with the option of bench’s. Thank you Wagamama Hatfield, Galleria

I enjoyed my experience here, food was lovely and my waitress Geethu was lovely and very sweet l. Thank you

Wagamama is also a great choice for nutritional and filling food.

Not too crowded, not too long waiting time for the food. Very clean conveniences. Excellent service and friendly staff

Great atmosphere. Great approachable helpful polite staff members. Delicious food. One of my team members’ favourite restaurants. Love the deep fried squid and pork belly ramen! 🥰🥰😍

Attentive staff and good food as always with Wagamama

We really enjoyed our food and experience as some of us had never tried it before. We will definitely be coming again.

Restaurace Wagamama miluji, jídlo, atmosféru, servis 😉😉😉

Unfortunately painfully slow service when the restaurant was only a third full on a Monday evening.

Divine food and also excellent service

My family is vegan, and this is a restaurant that suits them. We arrived on Saturday at noon. Luckily for us there were plenty of free places. Within half an hour there was already a queue outside the restaurant. The menu is clear and detailed, especially since we know the chain from visiting London. We were cold and ordered 3 miso soups. The little boy wanted noodles without sauce. We also ordered a dish of soba noodles with tofu. A dish of Pad Thai with tofu. In those dishes you can order the noodles with chicken or shrimp. A new dish on the menu suitable for vegans was a curry dish with a chicken substitute. The food was ok, not great. But that's how it is when you eat in a shopping center. There are no surprises for better or for worse.

3 of my friends and i went to eat here this evening, and while we did have to wait for a table for a little while because it was very busy, our waitress, sana, was exceptionally kind and helpful to make sure we were updated about tables and ensured our experience was wonderful. when we were seated, she gave us perfect customer service and remembered what we had previously said about our orders before we sat down to eat. while the food had a few very small issues, our service entirely made up for them. thank you, sana!

a group of four of us came after going to the cinema, and we had to wait a few minutes to get a table as the restaurant was crowded, however our server, Sana, was incredible. she was friendly, kind, entertaining and went completely above and beyond to accommodate, and completely made our experience. she checked up on us personally, remembered things we said previously, and otherwise really made the experience. i honestly have never known service like it, and even if the food was awful, which it wasn't, i would come back just for her. literally 10/10 experience.

Nice place and good food, but it depends on each restaurant. This one is fine but not my favourite one

I will start by saying that the staff were friendly and helpful. Unfortunately I can't say the same for the food and atmosphere. We ordered pretty much the same as we always do. I will be honest if I add that the food at this branch wasn't the same as the ones we normally go to. I was given a glass that that covered in what looked like dishwasher splatter and cooking oil. The syaff member serving us was apologetic about it but still....this should not happen (especially to this extent of just how dirty it was) We were placed in a booth in front of the kitchen area. We had music on about us from Wagamama which was fine....but we also had the kitchen staff playing their own music out loud which was terrible when you are in company of others trying to have a conversation. Over all.... Not the best experience. Will just go back to Brent Cross or Central London.

Worst place I have ever eaten .the managers are Soo inexperienced and all over the place .can't even solve a simple issue that they created .

Feel Soo sad for the customers,had the worst experience ever

My children did not enjoy the kids meal at all. The soup was tasteless, chicken was dry and the ramen was soggy. The prawns nori was wet and without ANY prawns in it. All I can eat was just the nori. My water did not turn up...and we will not return.

We stopped of for a little lunch break while shopping. The restaurant and are table was clean, the young black lady was very friendly. The food was delicious and so fresh, the Cha Han Chicken amazing! Unfortunately, the duck gyoza tasted like the meat filling was cooked from frozen, which effected the frying of the pastry, making the outside wet in the middle and crispy at the ends.

Such delicious food, fair prices and a nice place for a good evening and food. Don't forget green tea is free too.

Only 4 * as the prices are a bit high Otherwise tasty well presented food

Me and my friend had a great time there last Saturday. We really enjoyed our meal and Adithya was very helpful.

As usual, wonderful experience! Amazing food and our waitress Adithya was so sweet. Shoutout for her for checking on us and for making feel seen and heard!

Food was amazing as always! We were served by Adithya which was very friendly and helpful. Highly reccommend coming here! :)

Service was fast and food was great as usual. Our served Adithya was absolutely lovely, nice and friendly. Definitely recommend!

Cheryl was great today! Thanks for your service

Had the best experience today! Adithya, our waitress was wonderful! She gave us the best experience today. I had some takeaway as well as a lot of starters. She served everything with a very bright smile even after we had so many alterations with our food. Will definitely come back to this wagamama!!!

Had a wonderful time for dinner! The food was phenomenal and Adithya, our waitress was a delight! Great service, amazing food, and lovely atmosphere! 10/10

Nicely decorated new restaurant. Great food. Andithya our server was very good. Dinner dishes took a while to arrive.

Poor service. Three people came to eat. Had to wait 25 minutes for my main course as they basically forgot it. Others had finished there food by then. So much for eating being a shared experience

Food was great and our waitress Cheryl was lovely :)

Shout out to Adithya. She was kind and vert respectful. Very polite as well . Also to all staff as well

SHOUT OUT TO ADITYA! She was the best waitress. She was so kind and she was very politely. Review: My recent visit to Wagamama Hatfield left me thoroughly impressed and satisfied. From the moment I stepped inside, the warm and inviting atmosphere set the tone for an exceptional dining experience. The restaurant's sleek and modern decor, combined with friendly staff, created a welcoming ambiance. The menu at Wagamama Hatfield offered a wide range of delectable options, making it difficult to choose just one. I appreciated the variety of dishes available, catering to different dietary preferences, including vegetarian and gluten-free options. The menu was thoughtfully designed, providing a good balance of traditional Japanese cuisine and innovative twists. For starters, we ordered the delicious Chicken Gyoza, which were perfectly cooked and bursting with flavor. The portion size was generous, making it an ideal dish to share. As for the main course, I opted for the iconic Ramen bowl, while my companion tried the mouthwatering Chicken Katsu Curry. Both dishes were outstanding. The Ramen was rich and comforting, with a flavorful broth and tender noodles, while the Chicken Katsu Curry was a delightful combination of crispy chicken and aromatic curry sauce. The service at Wagamama Hatfield was top-notch. The staff was attentive, knowledgeable, and provided excellent recommendations when asked. Our food arrived promptly, and the presentation was visually appealing, further enhancing the dining experience. Additionally, the staff ensured that we had everything we needed throughout our meal without being intrusive. I was also impressed by the hygiene and cleanliness measures implemented at the restaurant. The tables were well-spaced, providing privacy and a sense of safety. It was evident that the restaurant took the necessary precautions to prioritize the well-being of its guests. In conclusion, my experience at Wagamama Hatfield was exceptional from start to finish. The delicious food, friendly staff, and inviting atmosphere combined to create an unforgettable dining experience. I highly recommend visiting Wagamama Hatfield to anyone in search of a fantastic Japanese cuisine experience.

Great service from Cheryl. Very friendly, I didn't know what to order so she recommended a dish which was amazing. Thank you 😊

Our waitress Cheryl was very friendly and helpful, took our orders quickly.

We were served by the lovely Cheryl, had nothing but a great experience!

Love the food and great atmosphere!!

Nikita, has been very helpful and friendly.

We visit Wagama every month and each time have a lovely experience, we are warmly welcomed and service and food is lovely, my 6 year old loves it here especially the colouring sheets and the food ...Cheryl was awesome and her service was very nice and quick...very friendly staff my daughter said, "she so nice and kind ". Thanks for the lovely service .