Costa Coffee in Welwyn Hatfield

CLOSING END OF DECEMBER 23 (ALONG WITH NEXT) Too many open entrances into the cafe make the seating arangemnts awkward, and a cold wind blusters through in the winter months due to the front sliding electronic doors constantly opening.

It's a good place to have a coffee after all shopping from Tesco and next, in side Costa Coffee good place for sitting and big car park for parking.

Really friendly, helpful and knowledgeable staff

We ordered hot chocolate but it was too bad it was not sweet.

Ordered a Mocha, waited 15 minutes, when my drink was ready and I was called over the server gave my drink away to somebody else. Server apologised and 'remade' my drink, as it was to take out I didn't check it until back in the car on the go, I have been given a cup of warm milk?No coffee or hot chocolate powder inside?!

A typical Costa. Staff work hard to keep up with orders and currently busier than usual as the Tesco superstore cafe is currently closed for refurbishment.

I'd give 0 stars if I could. I have never had such terrible service in my life, it wasn't even a service. Myself and one other customer were standing at the till waiting to order and not one of your staff acknowledged us, not ONE. I get you can be busy but to plain ignore people who are paying their wages and keeping your business going is just appaling. I left my food on the counter and walked out. Wont even attempt to waste my money on Costa coffee ever again. Absolute farce

It is always a pleasure visiting this branch of Costa Coffee. The store is always very clean, and the staff are always welcoming, friendly, and polite. Of course, the gorgeous coffee is not to be missed.

I was been there to drink a couple tea,twice time - two weeks difference,and every time the employee has give me an excuse to serve all of as , the tea ,in paper cup - ( the wash machine is damaged ). UK is the center of civilisation, you take your wife and you go somewhere to drink a tea and one butter croissant- and they serve you in the papers cup ,like in the train station. I was very disappointed- I'm not going there anymore

It's a large chain with average everything. Choice, quality, atmosphere. But at least you know what you get will be, er, average.

Although theres always a queue at this popular outlet (inside NEXT). You get served quite quickly..staff communicate well. Only negative thing is the prices...Over £4. For a latte...puts you off going again. Plus Costa prices have all gone up with inflation but still well overpriced..sorry.

Great staff. Worst costa toilets I've ever been to.

Best coffee house you could get

Always busy so choose your times wisely

Staff are excellent, efficient and friendly and are never in a flap even when extremely busy

Was the worst coffee we have ever had at a Costa there were 3 staff behind the counter and was waiting several minutes before being served I ordered 2 coffees my latte was awful I had skin ontop of the milk which I have never had before on a latte .We chose to sit outside as we had our dog with us all the tables were dirty and trays left on the floor found the staff quite rude and they definitely need someone who knows how to make coffee my husband left his coffee so we would not recommend or go back

It is what it says on the tin, nice enough coffee shop. Wait in line to be served slightly longer than it should have been but drinks were very nice.

Small but tidy, usually busy at weekends

Served quickly... Good service.. Nothing was a problem attitude... like this place..!

Very relaxing atmosphere. The staff were very helpful.

Disgustingly unhygienic. The tables are absolutely filthy. Had to clean them ourselves. Vile.

One of the best Costas with great friendly helpful staff and the best coffee always made and run by a great manager. Can't help think that they need more staff as they seem to be rushed off their feet at times but are always working hard to please their customers.

Busy at time of my visit, understaffed I would say

As always costa coffee and toastie were perfect. Toastie was a limited range of coronation chicken. Yummy.

Ordered cold drinks batista missed loud order waited an age blueberry frangipan had crust where it was left unwrapped straws to small ttake up blueberry bubbles

Always very busy here, the staff work hard to keep up with demand from customers. Staff are always friendly and polite.

Had a great cup of coffee friendly staff. plenty of sandwiches and cakes if you want them the only criticism is its not clear which way the cue line goes

Excellent service and coffee was made to perfection definitely go again

Great place for a cheeky coffee.

Friendly, helpful staff. Clean toilets. Light cafe with a big window and USB points. Did I read somewhere that Costa coffee is 5 times as strong as other leading high street brands ? Anyway, it is strong enough to help you recover from the shock of most price rises, and it needs to be.

Came in recently and was served by a lovely guy, he really was amazing and had such fabulous customer service skills hence i wanted to leave a review, I wish I had got his name. Best hot chocolate I've had in a long time, freshly toasted tea cake was lovely. Tables were cleared and clean, que moved pretty quickly compared to other costas too. I would return just to be served by the chatty young man.

Always a good coffee, and toast.

Excellent. Me, my daughter and grandson went. All had coffee and a hot chocolate between us.

Lovely hot coffee, served with a smile and better price than other Costas! Only negative was cold draught when main door opens.

Great coffee house. Nice food too. Wife loved her lemon muffin

The team behind the counter were happy people, they also know how to make the drinks on the menu

Inside Next store, bit chilly to be honest. Coffee good 👍

Always very busy, staff always listen to what you ask for ☕️

Vist often between shopping Recomend it

A great Costa coffee shop. Nice drinks food and great service

Friendly staff, little slow but not too long a wait 👍

More staff needed only two young people struggling to keep up with the customers. Franchise owner don't be so tight , get more staff or loose the ones you have there doing a great job.

Great Service, the staff were very polite and service was very quick

If you're shopping at the large and just want to lounge and have a coffee, this would be the place

Rooms too hot. TV remote didn't work. Free coffee not very nice. Big rooms. Clean. Friendly staff.

Ordered a coffee frappé with caramel sauce and a lemon tart. Lemon tart was beautiful! Stood waiting for my frappe watching the baristas and realised they were making my drink. After about 10 minutes I questioned this, and the server hadn't informed the staff they needed to make my drink. Once they checked the receipt they made my drink instantly and apologised.

Come here most mornings, my order is always rang up before ive even got to the till 🫣 friendly staff and great service

Nice stop, good food and drink, friendly staff 👍

Very nice and clean, quick on order, bit pricey

No coffee/drink list on the wall so I didn't know what I was paying. Is this so they can change the prices without us realising? Not impressed

Nice and clean, plenty of seating

Lovely and cosy nice hot latte having quite time with my lovely wife

Good little stop-off for shopping in the area, coffee was a little bitter but it is what is

Slow on service had to wait other than that fine

Tables could be cleaned abit more

Generally good service and the staff were polite and efficient. The toilets could do with more regular cleaning but other then that it's a decent place for lunch.

Visited when COVID restrictions still in place which were adhered to very strictly. Place spotless quickly cleared and cleaned when table vacated. Staff brilliant so was coffee.

nice and pleasant time with delicious coffee

I normally live a Costa its always fast friendly service. This one had a slow service and the toasties was so over cooked it tasted burnt, not enjoyable also not worth complaining as the queue was ridiculous.. wouldn't waste over £14 for 2xtoasties and 2xhot drinks in this Costa again

Coffee good although getting decaf took effort. Roll was disgusting, filling good but roll stoggy and undercooked.

No long queues, friendly staff, easy parking!

It was OK still don't like the new oat milk, soya or almond. Too sweet, rich and sickly. Service was very

Staff are helpful and always remember what drink I have . Good place to take time out from your routine and read the paper. Remember to bring your own paper.

Only went in here for a takeaway but it was nice and clean and plenty of room

Very busy. Not enough staff. Person in front of me gave up and left as waiting so long while staff dealt with a Just Eat order.

Can get busy and not the biggest seating area. It's ok

Could do with replacing some flickering lightbulbs and de -cobwebbing. Can be a long wait, food cold by the time drinks are ready, at busy times. Staff are friendly and helpful

Slow & expensive, like every Costa I've been to.

Just had chocolate and green tea with mini-panettone and a mince pie. All good and seved nicely by polite and efficient staff. Environment within the cafe was clean. It was not too busy and waiting time for service was only about 5 min. Sadly, there was a lot of rubbish outside, including napkins and cups , and the bins were overflowing (see photo). This really spoiled the atmosphere and did not say much for the environmental policy of Costa.

Very annoying alarm sounding the whole time we were there. It was not a fire alarm and my friend said it had been going off the last time she was there.

I love this place. Nice and quick service and lovely staff.

Very clean,polite staff,lovely hot chocolate

Good service with smile and great choice

Good place for coffee and efficient staff.

Sunday lunch time, queuing just outside the doors. Wasn't too long as enough staff on the go. Based inside next.

Very relaxing visit, very friendly staff. Will visit again.

To busy in getting our order out, rather than listening to what we wanted. Got the wrong coffee and cake on our order. Not listening 📣

Stopped here whilst my car was being clean, really nice place, fully air conditioned, not too busy, clean and pleasant staff. Can't really ask for much more.

I fancied a coffee so I bought one

Food was horrible, drink was fine. Costa has gone down hill!!! Waste of money!!!

Had a double shot latte was like drinking ovaltine...

The staff are always polite and friendly

Excellent as usual. Good social distancing and Covid procedures as well as the quick efficient service you come to expect from Costa Coffee

Helpful staff always clean and tidy

Nice staff, but the coffee just isn't a patch on Nero and Starbucks

Been going in this costa for the last year and a half and av to say the staff in there r so polite friendly and welcoming nothing is to much trouble for them so refreshing they r a credit to the company might go in there for a latte once or twice a week and they remember my order thank u

Nice place to have a coffee now that horrible man doesn't seem to be there anymore shouting at customers

Nice hot chocolate staff very friendly.

Very quick service. Very polite helpful girls. Coffee and rolls tasty.

Amazing staff, consistent coffee!

The staff here were great and really accommodating of my disability - it made a bad day a lot better. Thank you.

Excellent friendly service will definitely use again

Staff friendly, coffee was as expected but no stock of cakes or sandwiches so disappointing. When are they bringing back the Carrot cake we all need something to look forward to in these strange times.

Great selection of seasonal drinks and snacks

The tables were set out with social distancing - only every other table was in use. There seemed to be a member of staff dedicated to clearing tables and cleaning them regularly between customers.

Handing distancing and the like very well.

Cheap at 50% off. Toasted sandwiches had no taste and soggy. Worst ones I have had for a while. Will not order food again there. Coffee good.

Lovely to have Denisa and Katarina back always knowing what I like to drink and preparing it ready

Great place for a snack and cold coffee

No stars as the place is shut due to covid-19