Wagamama in Ashford

Ordered Yaki Soba Chicken and Prawn noodles at Ashford for dinner on 15th of Feb, 2025. We were greeted by lovely waitress Isabella who was very attentive. To our surprise, the food was served with only 3 pieces of Chicken and 2 piece of Prawn for a £15 dish (joke!). The unwelcoming and unapologetic lady floor manager walked in to resolve the issue and offered us a bargain deal (couple more pieces of chicken in a tiny bowl, I am sure you wont be impressed with the photo either). Overall, the experience was bad except Isabella's professional behaviour. I am sure the lady floor manager could learn a thing or two from Isabella (at least know how to greet customers). Won't recommend the restaurant to anyone.

Visited Wagamama Asford all the way from London , quick food service and helpful staffs- great we will be back when we are back to outlet .

The food was overly salty, and the menu was quite confusing. We ordered what we expected to be a Beef Teriyaki Ramen, but instead, we received a Korean-style hot pot with no noodles, barely any beef, and a few sticky rice cakes that looked unappetising. The portion was extremely small—definitely not enough for an adult—yet it cost £18.70 per person. Absolutely unacceptable. Disappointing experience, and we will never be returning.

Today I choose the chilli squid and ginger chicken udon, the food was great, hot and servide was good. Could do with noise cancelling mushrooms as was very noisey,

As expected We came here after shopping, we walked past during the day and there was a queue. Food was good, Service was efficient and got what we paid for. Would go again

Everything about this place is a 5 star. From the service to the food to the cleanliness. I will always come back

Quick service. Usual dishes come at different times but that's waga style. Wasn't a queue when we arrived but was busy. Food was good, very tasty and well presented. Easy to pay.

As always never a bad experience.

Food is excellent and exactly what you'd expect from the chain, high quality, if somewhat expensive. Service is good, wait staff are attentive and food rarely takes long to arrive even when the restaurant is busy. Be aware that they bring out each dish as and when it is done, rather than waiting to bring out everything at once. This is, personally, not a problem, but something the entire chain does and something to be aware of. Being in the outlet the parking is ample, and the restaurant can get very busy and loud at times, especially during peak hours.

We went to ashford wagamama and the third time we were very disappointed. We ordered two chicken coconut curry, the two same dishes were different, one had half the portion of chicken than the other and lacking beans and squash. Miso soups did not taste miso, they said they changed the recipe. The ramen had no taste and portions were too small compared to a few years ago. Every time we go the dishes have no standard. Such a shame, it used to be our favourite family restaurant and it is off our list now.

One of the best restaurants I love.Their food and service is amazing.

Very nice food. Lovely atmosphere and friendly staff.

Always a good eating experience

It's pretty good but usually have to queue

We been here before, a lovely place nice staff good food 👌🏿

My first wagamama visit, a long time ago and still love the place.

1 hour queue in appalling cold weather to get in! Not enough staff. Avoid.

Didn't go in but looked popular

I love this place but I have noticed last couple visit the prices are rising quite a bit it's not a cheap meal for 2 now unfortunately it will start to be come a treat rather than the norm when visiting the out let. ps don't get sat next to the take away hatch they leave it open its freezing and your food goes cold quick

Staff are great, can't fault them.

Very good food; incredibly busy

We absolutely love waggama fantastic food and lovely service highly recommended

Quick, efficient and friendly service, excellent food, competitve prices! What's not to like?

Was sat under a heater that couldn't be turned down that was so hot. Also got charged £5 for table water without charges being explained. Had already ordered drinks so didn't even need the water.

Ashford outlet centre if you want some noodles this is the place to go.... the food is always delicious

Lovely meal and excellent service Johna was great thank you

Great tasting food, service good too.

Great service. Amazing food as always!! Good prices and huge portions

Noisy, poor food and very dirty toilets

Been multiple times, food and service is always on point. Even at peak times feels like you're being looked after

A long time since we visited with our children. They loved the Ramen. My dish was unexpectedly too spicy for me but it was swapped for a much calmer version. I didn't ask, they offered and I was very relieved! Great friendly service throughout.

Great place for a mid shop snack or an early evening meal. The food is excellent and the Katsu curry is highly recommended. Parking at the outlet is usually good but it is pay on exit with ANPR technology.

Food was great, quick service too. Popular place.

We visited the outlet centre for the first time and decided to have a very late lunch. Great service by Millie (blue hair) Nothing was too much trouble. Also showed me how to use the loyalty app. Food was great!

Great food and staff, the only thing I would suggest is when a couple come in to eat they would like to eat together! I know when one of them has an allergy or an intolerance to something that the food will take longer to prepare but what is wrong with holding back the one without an allergy so both are served together?

A good example of the brand. A large restaurant within the outlet village.

As always Wags restaurants are always good, I love the food, reasonably priced, well presented, great quality and tasting.

Handy location. Great for takeaway in particular

Such a bad service. Especially one of staff he called ANI, came to our table 6 times in 3 minutes. And also he was so rude. Ridiculous. Food was mediocre. Also my beer was warm 🤮

Visited Wagamama on a Sunday with my family, and we had an amazing experience! The food was fantastic, especially the calamari, which was absolutelly stunning. We received outstanding service from Isabella; I couldn't imagine a better experience. Highly recommended.

We enjoy eating 🥣 in Wagamama’s you get fast service and tasty food 🥘 great when you are out and you want to stop for some food with great flavour 👍 great service and clean toilets 😎

Group of 5, Tuesday evening approx 6 pm. Although the restaurant was busy, a space was created for us at short notice and we were made to feel welcomed. Matt, our designated member of staff was fantastic, helpful and patient. One order (we had several orders) was very late, others in the group had already eaten. The staff escalated this to the kitchen, the meal was prepared freshly and was ready in 10 mins, the staff apologised for the mix up, took the price of this late meal and 2 sides off the bill as a gesture of goodwill. I am sorry I didn't get the names of all the staff. This team is a great example of customer service. Well done. The reason for not giving 5 for Food - the gyozas were not that great in taste we had chicken and duck gyozas. They were fine as a sharing snack. And, Atmosphere - the whole restaurant was quite noisy and it was difficult to hear staff clearly. This is not a major issue, just be mindful of customers who are hard of hearing, which can be a strain. Cannot fault the staff, perfectly perfect.

Service ok , food good, but ripped off with drinks prices, Diet Coke charged at £3.20, web menu shows £2, 175ml wine charged at £8.50, web menu shows 250ml at £6.20 Writing to head office, watch this space, And watch the drink prices carefully £3.20 for a Diet Coke is a rip off.

Awesome food, and customer service. I always go here. Updating 9 years later, I now order on Deliveroo and they are epic and awesome with me. I order a lot. Many times a month the same thing. So I got a Wagamama present a free drink and my own Wagamama reusable chopsticks. It really made me smile. Thank you Ashford Kent Outlet people. I’m Autistic and I don’t drive so it helps so much. I have spent a fortune there and I’m happy to continue it. Just don’t take my chicken katsu curry please.

Food great first time there same toilets bit of a state they need attention

Me and my family always go here, this Sunday my daughter fell seriously ill in the restaurant and I couldn’t not fault the staff, they were amazing and then the manager covered the cost of our food such an amazing place and amazing staff Thank you

Superb, delicious food, very good service

Food is ok.nothing spectacular even though it is a bit pricey. But the 5 season juice is awesome

The food is cooked fresh ,very tasty , and well worth it. I went with someone who has a peanut allergy, and so that person's food has to be made by the head chef .You can't pre-book tables so there can be a wait at times but generally I've never waited too long for a table .

It was one of the best Wagamama we ever had

At Wagamama in Ashford Designer Outlet, the staff was attentive, and the food was tasty. Great dining experience.

We popped in here to have dinner after doing some shopping. Staff were friendly, didn’t wait very long for a table. Food was really good and we even got free edamame !!!

James Brown was fantastic, very attentive to my diabetic daughters nutrition information requirements, fantastic service 👏

I went in for breakfast, which is served between 8:30 and 11:30. They offer a good selection of teas and a full English breakfast. However, it is quite pricey at £14.99, and this doesn't include a hot drink.

Very disappointed, had to ask about our drinks order, it had been forgotten, our starter order came, which myself and husband shared. The main course for myself no 79 on menu came first, this was a prawn coconut curry which I have had many times, the prawns looked grey and were barely cooked, I asked for this to be changed, the second dish was exactly the same, the manager was helpful and offered to put it right but by this time my husband had finished his meal and I had been put off my food, I was not charged for my meal but on the whole it was very disappointing. Uncooked prawns, not good

It seams just because you have an allergy the service goes out the window Drink ordered and watched it sit on the counter for 15 mins until I asked for it excuse was mmm you have an allergy so you can only be served by a manager ? Yeah for good but not for a drink surely? People arriving after me got there drinks way before mine

Air conditioning blaring out extremely cold The food was even colder with freezing cold poached eggs, beans sausage and mushrooms will never go back to the place

Nice atmosphere and good service. The staff was so well trained and made us feel comfortable and food was amazing as well. Pretty worth the money and liked Burnt Basque Cheesecake not the OG one but delicious and yuzu lemon sauce made it zesty.

Never been before so didn't know what to expect. Food was very nice. Both had beef dumplings to start. Partner had chicken katsu salad. I had chicken katsu curry. Service was odd. We were assigned a young lad who took our orders. He brought the starters out. Fine. We're both still eating the starters when a you lady brought the curry out, said what it was, and placed it in front of my partner, then walked away. Hadn't asked who was having it. The fact we were eating the starters meant it was obviously not required yet. It then took another 10 mins before the salad arrived. Was quite busy so shows its a popular place and the food is good. Just need to sort the service out.

Lovely food lovely servis lovely people

The culinary experience was satisfactory, and the staff demonstrated commendable friendliness and helpfulness. However, the extended wait time for the food and the scarcity of available seating presented challenges.

Good dining experience. Sometimes, too packed and gets extremely busy at lunchtimes.

Great Meal, it's my Mrs favourite by miles.

Here are many companies' tastes, very nice place, spotlessly clean, but from companies their clothes were shabby as if they were old. In bags and accessories it was much better

We are a couple both in our seventies. We had a warm welcome and shown to our table. My wife has an allergy and so a manager had to be appointed to deal with our order which reassured us as this was our first Wagamama experience. The food was excellent and we will definitely go again.

Amazing staff one of the best Wagamamas I’ve been to. Our server was Daniel who was very accommodating and professional and all the staff in general were super friendly and happy. Had such a great experience probably the best Wagamama's I’ve visited. The food was obviously super tasty too but the staff definitely stood out. Will visit again :)

Well deserve meal after retail shopping....cravings satisfied!

It would have been perfect except. They do not have gyoza ramen 😟

Like all Wagamama's the food and service is good but when we went it was all a bit messy. All in all I would recommend using it

The regular Wagamama, service was good. Food was good. The ambience was good. Service was quick compared to few Wagamamas I’ve been.

After busy shopping and looking for best deals. Your taste buds need enjoyment too.

Very good food . Loved the cherry blossom cordial . We will be back.

I can't see what all the fuss is about. Everything is ok nothing special.

Lovely location and lovely staff, Hannah was amazing !

All .nice shopping patcy nice atmosphere.

I was served by a lovely lady named holly, she was very kind and has brilliant customer service. She was very funny, and food was delicious.

A typical wagamama with perhaps a slightly friendlier staff than most. Good quality fresh tasting food that comes quick and is perfect for a pitstop when shopping at the designer outlet. If you haven't been before it is Asian fusion which basically means great tasting noodles and rice dishes but probably something for everyone.

Very disappointed with the Chilli Squid, looks like Wagamama has changed their squid supplier and method of cooking. Not the same as previous chilli squid.

One of my favourite places in Ashford to go for food! Everything is soo tasty and the staff has always been lovely 😊

Excellent quality service the food was wonderful I had an amazing experience I really enjoyed my meal it's the second best restaurant which I have visited was in Ashford.

My favourite restaurant chain! Made even better by the team at Ashford Outlet! Really polite, helpful staff and gorgeous food! 🤩 Always a bit worried with my specific allergies but our server Jack was so accommodating and really made the whole experience easier. Well done yet again Wagamama!!!

Food arrived Luke warm, squid overcooked, rubbery and very tough, pulled pork gyozas were soggy and flavourless, chicken and prawn pad Thai was watery and again no flavour, was very disappointed as my first experience of having Wagamama, I had takeaway due to disabilities, very very disappointed.

Nearly 48 years old and first time eating at Wagamama! Food was delicious, not sure about how it comes out though. Splashed a bit of hot pot on my white shirt! The last spoonful and it's not washing out easily!

Lovely and thoughtful staff. They did their best to get a low table for me as I have mobility problems. After sitting us at one of the high tables, they soon came over and said a table has become free if we want to move. Food was great as usual and presented well. We had the Chicken Katsu Curry.

NHS workers get 10% off. Food was good.

Definitely a nice place, very large with fairly fast service, it's a shame that the ramen didn't live up to expectations. A little disappointed, I was expecting something better.

Not as good as most Wagas, food and service wasn't great

Food was OK at best, staff were fantastic. Will try again at another location to see if an improvement

We went the restaurant today at 8.40pm and ordered food. We waited until 9.05 but no food. They completely forgot us. We never experienced anywhere like this one. I don’t know about food but service was so bad.

Thank you, Jennifer, great service, so friendly 😀

Great place, they even have an art exhibition on by local ashford college

Told them allergy to coriander, still deliver food covered in coriander. Also wife order chicken curry, got delivered first instead, they took it away and by the time they bought it back mine was already finished and cleared away. Wouldn't recommend, food it's quite bland, didn't taste particularly fresh either.

Interesting and delicious food. Clean and nice environment to eat. Excellent customer service.

it's wagamama you know what you are getting and that's exactly what you receive

A bit overpriced, good and fast service.

Super friendly and helpful staff

Really bad I will give zero star if I can kid doesn’t eat wagamama can’t bring milkshake in try to find excuses said milkshake has peanuts in if you have kids don’t go to wagamama never ever

The outlet website indicates that only guide dogs are allowed inside the restaurant. I was surprised to be able to eat outside with my dog. Everyone walked past and said hello to her. The waitress gave her a bowl of water to drink. My order came very quickly. I will definitely go back to eat when I shop there again.

An impromptu meal whilst shopping. A Monday in mid May. Plenty of space and a nice temperature within on a day that was chilly outside. I had a chicken ramen and my friend had a tofu dish, and the waiter kindly made an adjustment to make it not quite so hot, by changing the broth. We had a soft drink and a Matcha tea. Unfortunately we didn’t take any photos.

I'm not normally fond of Wagamama, but the waitress Tanya made it worth the trip! She was so lovely and friendly.